“Today's customer service is either fake or non-existent. Kate at Skechers in Webster NY dispels that notion. I was greeted at the door with a genuine smile. I had a difficult problem that took several minutes and attempts to rectify. Through it all she stayed the course and resolved my issue. She made me want to come back and buy more shoes even though I didn't need them just so I could have the positive feeling she left me with. Skechers is blessed and lucky to have Kate as a representative!!!!!!”
“very bad experience with there product and after sale service...work shoe sole came off in 3 months (using 2 days a week). customer service offers online coupon when you try to buy same thing online is $130. now have to spending twice the original purchase price...my advice please stay away from companies like this "”
“My shoes were the wrong size so I sent them back for a refund as per their instructions and using their delivery label (I was too far away to be able to exchange) and the tracking showed it was delivered to them and 3 weeks later no refund, then I contacted them and they said it was 'under investigation'. Wouldn't let me speak to a manager, wouldn't provide me with any further information. Still out of pocket, will never buy skechers again!”
“I have fell twice in my skechers both times going to doctors appointments in the hallway there was nothing in my way or on the floor the second fall took me to the emergency room messed up my knee so disappointed they where my favorite shoes and I brought two pair tie ups and slip ons the letting know becareful”
“I've had 3 pairs. The first, about 5 years ago lasted well, but the sole parted from the upper after about 2 years, with still plenty of tread. The 2nd pair lasted about 9 months, with a similar issue. The 3rd pair lasted 4 months with the upper leather degrading. Not again.”
“I bought a pair of Sketchers tennis shoes, after the first time wearing them they hurt my feet, could barely walk for days after wearing them. The price was around $55. Gonna have to go back to what I usually wear which are the Hoka brand shoes.”
“Sketcher slip on are a hazard. Unfortunately, my 85-year-old mother fell and tripped, stubbed her toe wearing your slip on. She broke her arm in two places and is currently waiting for surgery. I decided to research other reviews and there were dozens of similar complaints Regarding your slip on shoes. In fact, other people have fractured their bones. The shoes should be taken off the market.”
“My wife and I both purchased a pair of Skechers tennis shoes each. Not long after l started wearing them mine started breaking down in the arch support causing my feet to hurt. Then the soles started coming off of both hers and mine. We even sent one pair back to Skechers. After about a month with no response, I call the company and they said sorry that's just normal wear and tear. Well if that's normal for Skechers then we don't need any more Skechers tennis shoes. I have pictures but couldn't get the pictures to load up on the review”
“I recently bought my first pair of Skechers, and now I’m up to eight! I’m very pleased with every pair. They fit well, have great quality, stylish designs, just the right amount of cushioning, and they’re super lightweight.
For my latest pair, I needed the Skechers Slip-ins Relaxed Fit: Caswell - Frantone, but the store didn’t have my hard-to-find size of 11.5 EEE. So, while I was at the Skechers Store, I quickly created an account on Skechers.com, found the shoes I wanted, and placed my order. They arrived on time and in perfect condition.
As soon as I opened the box and tried them on, I was blown away. Not only do they look great, but they fit like a glove as if they were custom-made for my feet. All the Skechers I’ve bought so far have been true to size. I’m not sure I’ll ever want to buy a different brand!”
“On September 17, 2024 I return a pair of shoes and what I thought was going to be hastle, was not . Emily was extremly nice and polite. Above and beyond my expextations. Thank you Emily.
Store was in Albuquerque, NM on Coors Blvd”
“Wore for the first time yesterday. Ended up with water blisters on the tops of both feet. Tag on tongue of shoe is very abrasive. Can't remove it either.”
“They look great and slipping your feet in was easy. There seems to be plenty of cushioning for comfort. The only draw back I have is they are a loose fit. So my feet move around a little. If I tie them to snug up onto my feet while wearing them it’s really hard to slip in the next time I wear them. So do I want easy slip ins or a shoe that snugs your feet for a tighter more comfortable fit. I can’t have both evidently”
“Earlier in his year I purchase a pair of Skechers. The sole is two-toned with part of the profile in a darker tone which is laminated to the base. On one of my shoes a part of this laminate is beginning to delaminate!! I need a replacement!!!”
