“I purchased a pair of slip ins and after a few months the inner fabric at the heel started to come apart. I shipped them back to Skechers on February29, 2024 via USPS tracking. They delivered the shoes to Skechers at 10:48 March 4, 2024. I heard nothing from them since. Today, April 4,2024 I spoke to customer service and was told that the folks at quality control said that the inside lining of the shoe falling apart was normal wear and tear. Really? They offered me a discount coupon for 35% and told me that's all they will do. Why would I want to pay for another pair of shoes that won't last? I was told by customer service that quality control makes the final decision for Skechers. I am beyond disappointed in Skechers and they have effectively made me a former customer.”
“What Sketchers. gym shoes wore them twice? The first time? I fell. I hurt myself pretty bad.The next time I fell a few weeks ago broke my nose. Got a brainbleed and stitches. I have hardwood floors and they stick to the hardwood Floors. don't buy them, please.”
“I won't buy another shoe from skechers had an issue with a return a regional manager was suppose to contact me never heard a word their customer commitment sucks they care nothing about their customers”
“Walking shoes shout 1-1/2 years old. Skechers SN 237145 Vigor. Mildly used. Falling apart. Fake leather uppers are cracking. Soon my toes will be poking out. No more Skechers for me.”
“I've been buying Sketchers for some time, mainly in Ireland. Recently, I purchased a pair of slip-ins, (aptly named) on vacation, in Lisbon (€100).
I slipped and fell heavily a few days later due to the total lack of grip in the rain on the typical white Portuguese street footpath tiles. The shoe sole pattern is totally different from previous purchases.
As an EU citizen, purchasing in the EU, I was amazed to discover that Sketchers support is UK based.
Awaiting response, March 2024”
“I've worn Sketchers for years never ever had a problem. Until the last 2 times. First time I thought I had just got a bad pair the sole came unglued. So I got another pair and the seams came undone on these ones. What the heck Sketchers?”
“I bought skechers sandal FOMMIES-COUNTRY DNA , after 7 months it shrunk
from 9 number to 8 or 7 . company told there is no warranty after 3 months.
shoes/sandal can expand , how can shrunk ? .”
“While the Sketchers feel comfortable in the store, the 3 pairs I have bought ended up being overpriced junk.
They all fall apart and change shape in the sole so badly that that should be called slippers!”
“Tried to redeem the discount jumped through all the hoops still no discount customer service was closed char was no help guess I will have to call them during business hours which should be everyday but isn't won't order from them again”
“Worst quality shoes. Don't buy shoes from Skechers. We did and the shoes were awful and fell apart after a few weeks. Skechers refused a refund.
Customer services are also unhelpful. Lots of reviews saying the same so definitely a manufacturing issue.”
“I am a regular customer of Skechers shoes few months back I have brought app 6k go walk but within few months the in soul of both the shoes ripped off. when I when a complaint the answer was standard that this it is not a manufacturing defect.”
“Company is cheating customers. Bought a shoe @10k and got damaged in 4 months no one is listening to it. Neither in the shop nor on customer care. Am a user since last 10 years. But from now onwards won’t trust sketchers. Thanks”
“Hands down the worst website for attire on the web. Does not navigate properly from list to item page, always starts from beginning. Annoying as hell. The site goes down while your using it and doesn't even save your cart. Also, the filters are just plain stupid and cookie cutter.. YOURE LOSING MILLIONS SKECHERS. I tried to buy 3 prs today and just got fed up and left the site.”
“I ordered online, and can not get a straight answer as to where they are at with my order. Can't get to talk to customer service! I ordered two weeks ago and still have no tracking number. Very dissatisfied with their online ordering service. Sketchers you can do better! Issue start at the top so may e it is time to make some changes!”
“I will never order online from Skechers, why ?
Because the service is bad, order takes to long to receive but the take your payment immediately but make you wait over a week before processing and even longer to receive in mail. I’m disappointed with their online service.
No credit card returns either, only a credit to use with them . Bad service”
“I went to the skechers store located at 7720 W Bell Rd Ste A, Glendale, AZ 85308 on 12-18-2023 in the late afternoon. When I was in the store I noticed the associates who worked there were going in the backroom hiding out and barely on the floor at all. I did see an associate dusting around the store at one point and making a point to not help anyone. I had to chase her down to ask a question and once she sort of answered it, she was gone. She also never asked if I needed any additional help. It's a big store and the associates working there were almost impossible to find and this is right before Christmas. One would think they would be more attentive. Nope. They never once approached me and asked if I needed help. Probably because they weren't helping any of the customers there. I decided to try and find shoes myself and as I was trying on the skechers, I cut my finger open deep on one of the cardboard boxes the shoes came in. I'm injured and bleeding in their store and I couldn't find anyone there to help me at all. I looked but once again they were gone. I'm trying not to get my blood all over the place since it was bleeding pretty bad. I found a handkerchief in my purse and wrapped it around my finger to help with the bleeding. I tried to try on the shoes and still look for someone to help but found no one. I finally left the store. That is probably one of the worst stores I've ever been into and I will never go back. The icing on the cake is I called Skechers customer service the next day 12-19-2023 at 1:47pm and told them what happened, how I injured myself in their store, I was bleeding and the customer service representative assured me she was sending this complaint and my information to the district manager of that area and they would absolutely get back to me within 72 hours. It's now 1-2-2024 and I have not heard one word from anyone from skechers at all. If they don't care enough to get back with someone who was bleeding in their store, imagine how little they will care about anyone else who has a bad experience in one of their stores. With as many stores as there are to purchase shoes and different brands to purchase, good customer service goes a long way nowadays in helping decide where and what company we will spend our money with. This experience with the skechers store, their poor customer service and the district manager who has absolutely no legal concern about returning phone calls about injuries in their stores helped me make the decision to never purchase skechers ever again.”
“I returned 2 items, the order was cancelled on 12/13, according to your policy a refund should take place 5 to 20 days?????
I try to contact your customer service but only get your chat that continually kicks me out.
When will I get my refund????”
