“I loved Skechers-slip ins. They are the most comfortable shoes to wear. But I will never buy an other pair. The quality is terrible. They wear out within 3 months. They are a ripoff. I’m back to New Balance.”
“Bought 4 pairs at Santa Ana warehouse, had “original “ receipt from purchase. My assistant exchanged his for a different pair. A new receipt was printed. When I tried to exchange my pair with original receipt on April 6th we were not allowed. Because we didn’t have the second receipt (which is not original) we could not get full credit for what we exchanged. The extra cost was about $50! I will not do business with them in the future when they don’t honor their terms. Also, I am sorry that I did not look at the reviews first because it seems my issues are consistent with those written.”
“Bought 4 pairs at Santa Ana warehouse, had “original “ receipt from purchase. My assistant exchanged his for a different pair. A new receipt was printed. When I tried to exchange my pair with original receipt on April 6th we were not allowed. Because we didn’t have the second receipt (which is not original) we could not get full credit for what we exchanged. The extra cost was about $50! I will not do business with them in the future when they don’t honor their terms. Also, I am sorry that I did not look at the reviews first because it seems my issues are consistent with those written.”
“I had a terrible experience with Skechers. The shoes I bought started falling apart within weeks, even though I wore them lightly. The quality is nowhere near what they advertise. On top of that, customer service was completely unhelpful when I reached out for a replacement. Definitely not worth the price—better to spend your money elsewhere!”
“I had my Skechers D'Lites for 6 weeks.
I walked in them for half an hour everyday and I wore them other times too.
At 6 weeks the inside heels of both shoes had ripped.
They are almost to the point of leaving blisters.
I also had to break them in because they hurt the first few times I wore them.”
“Subject: Extremely Disappointing Experience at Store #01391
Dear [Store Manager/Customer Service Team],
I am writing to express my extreme disappointment regarding the dreadful service I received at your store. On March 31 at 17:01:19, I visited store #01391 (Register 01, Transaction 062214) to purchase a D'Lites Play On Black.
When I requested a fresh piece instead of one from the display, the staff member outright refused. Her attitude was rude and impolite, and she demonstrated a complete lack of customer service skills. Despite my clear explanation that I have an allergy, she still refused to provide me with a fresh piece from the back. This level of service is completely unacceptable.
I urge you to address this issue immediately and ensure that your staff is properly trained in both customer service and handling allergy-related requests. No customer should have to face such dismissive and unprofessional treatment.
I expect a prompt response and an explanation of how you intend to rectify this matter.
Sincerely,
Shereen”
“My bad experience was today 3/26/25 @7:12pm store #00541. Pearlanf Tx. I took my 76 year old mom to buy shoes which she bought 6 pairs and both sales associates working were very rude! The young man was not friendly at all and when ask for help seemed very bothered then the cashier lady was very unpleasant I told her it seems like no one smiles here she responded “that’s just our faces” I asked her for there names since she didn’t have a name badge on and she responded “ we are not allowed to give our names” she was a young woman (assoc:130471) Both of them made our experience unpleasant and we still bought 6 pairs of shoes! Please train them to give better customer service!!”
“I bought a pair of sketchers, the hands free ones, I wore them to work today and they hurt my feet so bad.They are the worst shoes i have ever had on my feet. I called sketchers to see what they could do about it and they offered me a thirty five percent discount on another pair so buyer beware!!!!”
“11 months ago i purchased a pair of Skechers shoes (Go Run) and was disappointed with the quality. The sole's gum is not strong, causing it to wear out quickly. The overall build of the shoes feels subpar, especially considering the brand's reputation. I expected better durability and comfort, but unfortunately, these shoes did not meet my expectations. Skechers should improve the sole quality to ensure better longevity and value for customers. And should replace this pair of shoes.”
“I bought the sketchers zip up work shoes and they are the most uncomfortable work shoes o have ever wore. I’m on my feet 10 hours a day on concrete and I have tried 5 different pair of inserts and the shoes still hurt like hell. For 109.00 u would think they would be a comfortable work shoes and they are not slip resistant very slick on rainy days. Would not recommend sketchers . Had better luck with Georgia giant work shoes.”
“If FedEx loses your package your on the hook until fedex contacts sketchers back. That's not how good business works, I didn't lose my own package, I didn't send the package. I shouldn't have to pay for something I didn't receive. Sketchers is blocked on everything and I will be deleting my account after all of this is settled.”
“Do not buy Sketchers running shoes! I ran in the Go Running line for years and got 600+ miles. Now at less than 200 the tread comes off (faulty glue) or wear through (tread too thin). I’ve made two complaints to Sketchers but they always say “normal wear and tear” and off small discount for a new pair but do not stand behind their product.. DO NOT BUY!!!”
“have been a loyal Skechers customer for the past decade, ever since the brand entered India. Over the years, I have had a fantastic experience with their sports shoes and walking shoes, which have always provided great comfort, durability, and style.
However, my recent purchase of the Skechers Garlan Deno in Canada was a huge disappointment. The quality and comfort that I had come to expect from Skechers were completely missing in this model. The material felt poor and flimsy, lacking the durability I’ve always trusted in Skechers products. Within a short period of use, the shoes started showing signs of wear, making it clear that this was not up to Skechers’ usual standards.
To make matters worse, when I tried to request a refund, the process was frustrating and unhelpful. Given my long-standing trust in the brand, this experience was extremely disappointing. I hope Skechers improves its quality control and customer service, as this has made me seriously reconsider my loyalty to the brand.”
“I bought these shoes less than 6 months and.
wore them less than 2 hours walking per day, 5 days a week.
And the top of the shoe started turning a loose from the bottom on the left shoe. And I went to the store and they would not do nothing about it but offer me a 20% discount on another pair and I will never buy another pair of sketchers again. I bought those because they were quality shoes. But they've proven themselves not to be.”
“So I walk into Skechers store in Killeen, Texas and I see the big sign that says buy one get 50% off 2nd pair
So 1 so I go to the discount rack and for an hour find four pairs of shoes then I get to the counter and they say that it doesn’t the 50% off is not on the discount shoes
Nowhere does it say that except a little tiny print that I couldn’t read nobody could read”
