SLRHut Reviews

Name: SLRHut
Rating: 4.17

4.2 Rating 300 Reviews

80 %

of reviewers recommend SLRHut

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4.2

Based on 300 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5

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SLRHut 1 star review on 9th December 2021

Matthew G Jones

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Cheap products but appalling service - Take your gamble From other reviews, it seems if you get your product delivered you can appreciate the cheap price. If you don't get your product delivered the service is appalling. Today is 14/3/20 and on 6/12/19 I spent £549 on a camera, tripod, lens and battery equipment package that got lost in transit by FedEx. FedEx admitted the loss and have written a letter to that effect. I provided the letter to SLRhut (they made me phone their carrier and chase through the loss!), but they won't refund me, because the FedEx web-tracker says it has been delivered and FedEx say they can’t change this, but I suspect it’s more likely to be, because they only declared the value of the package to be £119 on the FedEx paperwork and that would be the amount they can claim back from FedEx. I escalated to Paypal through 2x claims and SLRhut won't talk to me anymore as they insist it is out of their hands now, even though both cases are closed! I have provided Paypal with the FedEx admission that they lost the package in transit, but in both claims Paypal have accepted the evidence of delivery provided by SLRhut which is the FedEx web-tracker which shows the package was delivered 6/12/19. FedEx insist they can't change the date on here and that's why they provided the full admission of liability for the loss on headed paper that I have provided to SLRhut and Paypal, but they keep saying they cannot accept this letter. Only what it says on the web-tracker that I can't get changed at the moment! Paypal also suggested I appeal to my bank by making a 'Bank Claim' which you can do with 'Debit' as well as 'Credit' card payments, but I was told by my bank that as I use Direct Debit to pay Paypal I had to use the 'Direct Debit Indemnity' scheme. Unfortunately, the ‘faulty’ transaction has to be between the bank and the company providing the products so having Paypal in the middle has actually removed this protection. I will continue to try and get FedEx to change the date on the web-tracker and to get SLRhut to stop saying "this is a Paypal dispute and their hands are tied", until such time as I get my refund. I'm also moving into the next phase of contacting Money/Consumer websites and organisations and press and there's still the small claims court to follow that.”