“I have been ordering from Smith Corona for nearly a year and have influenced other locations within our company to do the same. Pricing is phenomenal and lead time is very good. We require labels that can handle any weather situation and these have succeeded at every turn. There is assistance if you don't know what you need, online or by phone. If you have even a little knowledge about what kind of label you desire, the website is very user friendly and easy to navigate. If you have questions, the sales and customer service teams are friendly and very knowledgeable. The only reason this is a 4 star instead of a 5 is that we use a 4x8 label in a few colors and it's less than ideal to submit for quote when I need to reorder these colors as "custom" labels. They are usually in stock, so the lead is still very efficient, but I have to wait for the quote to return and confirm the order. If there was a way to select these 'non-standard' labels and have it calculate a price and expected lead based on stock on hand, the process could streamline some. Custom labels would be anything with added images or logos that need individualized pricing. But Smith Corona is my supplier and I'll stick with them.”
“As a new customer, this was a very good experience. The website was easy to navigate with clear information; and customer service staff were responsive, friendly, and helpful. The only reason I didn't give 5 stars is because I missed the shipping window due to the new account setup. Smith Corona will be one of my primary suppliers going forward.”
“Would give 5 stars but they sent an email saying the order shipped after we had already received the order. It made me wonder if someone else made another order.”
“The labels are great. The issue is the use of Ward trucking for delivery. They are very unreliable and do not deliver when they are scheduled. The Ward trucking company has caused lost production due to delivering days after their scheduled delivery date.”
