“I bought a good few items online had my partner waiting in for the delivery all day as i had to work. Not having access to my phone didnt bother me as i knew someone was in all day so when i left work at 4pm to see an update from DPD who are complete waste of time with deliveries anyways to show a picture of my item just sitting on my door step facing the street u can imagine my fear realising it had been there for 3 hours at this point. Contacted my partner told him to look outside and nothing there!! He said no1 had knocked all day and no slip through the door. My safe place for delivery was not plain sight on my door step!! Contacted DPD who said sorry admitted fault in email. Sent this to Smyths who have repeatedly sent the same email about how they are investigating it with DPD what further proof do they need then the pictur of my parcel being left in a bad place and the email from DPD i have been waiting weeks for my parcel or a refund and have been ignored my consumer rights over and over again. Such a crook company i will be taking this further as i have been robbed my money my items and my time. Smyths do not value loyal customers and from now on i will never spend 1p with this company. Disgusting customer service avoid at all costs......has ruined a birthday can you imagine if this was christmas!”
“Very helpful and friendly service. Good prices and discounts/sales with a lovely range of toys. I have used Smyths for many years now and have always been really pleased with the service provided. Whenever I had experienced an issue with a product purchased they have been very helpful and quick organising a replacement.”
“Easy placing order on the website, quick processing and dispatching of order. Great products and cost effective with offers for Xmas. Packaging was great and all products received in perfect condition. Also visited the shop which was clean, tidy and easy to find what you were looking for. Staff friendly and welcoming. Definitely will shop here again”
“As one of the few toy stores near us and with 2 young children we spend a lot of time at Smyths. We love going in and seeing all the toys stacked up high!
However, I'm not a fan of shopping so I prefer to make my purchases online. At Smyths.com you can search very easily by brand or item description and clearly see how much things are going to cost. The amount we spend, we get free delivery too.
A simple website, clear to see what's available or out of stock, so no nasty surprises at the checkout. Never had any problems and they're my go to for toys and other kids treats.”
“While their prices aren't ALWAYS the most competitive with online stores they have some excellent bargains instore and the atmosphere and staff are so happy and friendly it is a genuine pleasure to shop there. I have thus far never had a bad experience and can highly recommend :).”