Smyths Toys Superstores Reviews

Name: Smyths Toys Superstores
Rating: 3.21

3.2 Rating 279 Reviews

56 %

of reviewers recommend Smyths Toys Superstores

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3.2

Based on 279 reviews

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Communication Channels	Email

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Smyths Toys Superstores 1 star review on 7th September 2025

Samantha

Smyths Toys Superstores 1 star review on 22nd August 2022

Dave Hardman

"headphones for my sone. I went in store-sheffield in retail park, and i asked for wireless headphones forXBOX X. I have paid \u00a379. When i gave my spns present, and we tried to conect them, guess what-the head phones did not work-As they were for plat station! All good up till now! We went back in store, and asked for a refound or to be replaced with o e for XBOX X. The guy who served us was nice, and he has checked them, but he needed a second opinion, so ge asked for the store deputy manager-and i can say she is a star! Her name is Beth, and she came with a properly atitude! After the headphobes were checked by the guy-were all new, and perfect condition, she took them in office, and guess what-she found a scratch! Which couple of minutes before was not there. Also she has said she can not cuange them as they are opened! At that time i guess i lost everything! How to not open them? If i tried to conect them? I have explained that i have asked her team for xbox x headphones, and, o aspect them to work! \r\nNow is comming the funny part! We have made a complain and the feedback received after this complain was as disapointed as you can imagine-\r\nHaving raised this with the store management team, they have advised that at the time of the sale, it has been confirmed that it was discussed which console this headset was for.\r\n\r\nFollowing this, the cashier assisted with locating and the sale of the PlayStation headset.\r\n\r\nWhen this was then returned, there were signs of use with this item and as a result of this, the store were unable to accept the return.\r\n\r\nFor unwanted returns, the item would need to be unopened, unused and in its original packaging and as it was outside of these conditions, the store would have followed policy here. Customer Services would not be in a position to overturn the decision of the Store Management team in this instance, I'm afraid.\r\n\r\nApologies for any disappointment which this may cause\r\nAfter this of course i have contacted the company to go forward with the complain, as i am not ready to give up, just because they want to sell, but not being profesional and respinsible! \r\nI find this shop team wery unprofesional and unresponible, playing with people money and destroying childrens happyness!\r\nI am sorry if i have done any mistake but please consider that english is not my first language.\r\nAll i can say is that my son is heart broken now as ge was looking forword to have a set od wireless jeadphonep"

Smyths Toys Superstores 1 star review on 28th June 2022

Sorina

Smyths Toys Superstores 1 star review on 20th April 2021

Mrs L Bullivant

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Placed an order online for a gaming chair for my grandson. online order stated 1 item available at stevenage store. item payed for and advised would be held for 2 days, 10mins after placing order store called and asked if I would be collecting item today has they were very busy and could I collect next day. on arriving at store for collection staff advised me it was a display item and they had lost the cables and connections that came with the chair, I was then advised that I could have £20 deducted from the price of the chair, not £20 because it was a ex-display item but £20 because there was no cables or connectors to link chair to the PlayStation/ tv, at no time when placing the order did it state that it was an ex- display item and also parts were missing, I advised the shop assistant that I would liked a refund only to be told it takes 3 days to return my money that took just 10sec to leave my account when I orderd the chair, I then walked across the retail park to another outlet to purchase the same item. my gripe and anger is that if said web site would have advised me my order was a display model and some items may or may not be available I would not have placed an order, also wasting 1hr driving to retail park to collect a faulty purchase, I like many others will not be using smiths toy stores again,rant over thanks dbs”

Helpful Report

Posted 5 years ago

“MANAGEMENT LACK COMMON SENSE As a Nurse that has worked throughout lockdown with positive patients I understand more than most the importance of being fastidious to prevent spread of coronovirus. BUT when a 3 year old little girl is that desperate for the toilet she thinks she might have an accident on the floor and management of a TOY shop outright refuse to let her use the one she is stood right next next to, I think it's beyond ridiculous. It may be ”policy” and I understand all about that, but what about own judgement and common sense!! I will not be shopping here again. Relates to smyths GRIMSBY”

Helpful Report

Posted 5 years ago

“Went to purchase a toy displayed on the shelf (2 of them were there) to be told the sale was blocked and the staff never got the notification to remove said toy from the shelfs. One disappointed birthday boy today”

Helpful Report

Posted 5 years ago

“I used to work at the Smyths Toys Superstore Salford West One, and it was honestly the worst experience, I am still recovering years later. The managers always seemed to feel the need to bully me, knowing that I work hard, it always hurt to know that they would verbally attack me unprovoked. I was the only black woman working there at the time, and although I don’t want to say that it was a racial attack; anytime I spoke to the only other black person working there (he was the only one who made me feel welcome) they claimed that I was flirting even though he was much older. A woman there made up many lies about me that the managers instantly believed, and would corner me and interrogate me on situations that I had nothing to do with. I would go home crying every single day!!! The fact that grown men felt it was okay to put me in such an uncomfortable position like locking me in a room to confront me on these false accusations still scares me to this day. Don’t ever work at a place like this, these people are horrible!”

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Posted 5 years ago

“Terrible practices. Bought a £250 PS4. Less than one week later it went faulty, fault was intermittent losing of WiFi, rendering the unit unreliable and not fir=t for games. Returned to Smyths where they said they need to test it. They tested it for a hour and said nothing wrong. Despite trying to explain what the fault was and that it was intermittent, they simply did not want to know. I am out of pocket by £250 for a week old useless black plastic box. Seems I have to do all the chasing around to Sony direct. WILL NEVER SHOP HERE AGAIN. Do not buy electronic items from this store.”

Helpful Report

Posted 5 years ago

“Would never advice you to buy frim smyths..TERRIBLE customer service.wanted to return an item after 2 days.But no returns if item has been opened!!!! Than customer service....!! They need help and a lesson on manners.”

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Posted 5 years ago

“Do not shop at Ipswich store, if anything is broken or missing , thay dont care and you will end up with nothing, staff very rude. If I had of read all there review's before my purchases, I would of never of gone there in first place, most of the reviews are bad .”

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Posted 5 years ago

“Brought a cott mattress IPSWICH STORE was damaged but refused to refund and acused me of damage! Manager was very rude and asked me to leave store. Then he threw the un-protected matress onto the carpark floor and said its yours do what you want with it.”

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Posted 6 years ago

“Bought a cot mattress which had a slight rip in the corner but we was happy to take it as it was still sealed, when we found out it was the wrong size we tried to return but they wouldn't except the unopened mattress”

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Posted 6 years ago

“WORST STORE WITH TERRIBLE PRODUCTS AND… WORST STORE WITH TERRIBLE PRODUCTS AND CUSTOMER SERVICE!!!! AVOID...AVOID... Bought a boxing punch bag for my son.Opened it used it for 2 days.It was not suitable for my 8yr old.I emailed them.No response for 2 weeks than got a reply ..No returns if the item has been opened!!!TRY to avoid smythstoys.AND PASS THE WORD!!!”

Helpful Report

Posted 6 years ago

Helpful Report

Posted 6 years ago

“Quick and efficient click & collect order process, however, on collecting order, one of which was a large box, there were no trolleys available or staff to help with carry-to-car ... apart from the three chatting outside the shop. The employee checking out orders was offhand and completely disinterested in my dilemma. Another small item ordered was a Skipper (Barbie) "pot luck" set. I realise pot-luck is a risk but see now how you use this to clear unwanted stock as the item I got wasn't even featured in the selection shown on-line. I will be taking it back as soon as I can. Altogether a very unsatisfactory shopping experience.”

Helpful Report

Posted 6 years ago

“I ordered a nintendo switch online. After paying I received the message "Sorry, something seems to have gone wrong. Please do not try to place order again. Please email our dedicated Customer Support Team at callbacksmythstoys.com to confirm your order.” The reply email said they cancelled the payment and asked me to try order again, contrary to the error message which told me do not order again and to contact them to confirm the order. Except the item is now out of stock. This also lost me an opportunity to buy at another store which was also in stock at same time and now out of stock.”

Helpful Report

Posted 6 years ago

“None of the products are available online. But they advise to do store collection then there is a message advising all stores are closed. Extremely poor organisation and management of the website. Amateurs.”

Helpful Report

Posted 6 years ago

“Waited 3 weeks for a pre-ordered Nintendo switch only to have it cancelled for no actual reason. Still waiting for my refund. DO NOT BUY FROM THERE.”

Helpful Report

Posted 6 years ago

“Accepted an order for a console then decided they could not fulfil the order because they had no stock. I wouldn't mind if this was a simple error and they apologised but they send out a cancellation order without explanation full of bs lies about your address being at fault etc I note I was one of many today poor organisation and stock control evident”

Helpful Report

Posted 6 years ago

“Refused entry today at Newry store, as apparently I need my parent despite being 16 and I didn’t even attempt to buy any thing. Disgrace, I will not be back, I’ll buy my Xbox games elsewhere.”

Helpful Report

Posted 6 years ago

“bought a wireless ps4 controller from their doncaster store, the microphone socket broke after 3 weeks of use, it was part of my boys xmas presents and i didn't take it back at the time because i couldn't find the receipt, fast forward to march and i found the receipt in some paperwork and tried to get it replaced under guarantee, the controller is in perfect condition apart from the microphone socket has broken away inside, they refuse to replace it saying it has been misused and i have had it for longer than 30 days, beware of this store people, they don't do consumer rights here.”

Helpful Report

Posted 6 years ago

“I’m disgusted in this store. We purchased the pink petal jumperoo for Christmas and received a returns as there were parts missing and it was partly put together. After 3 weeks speaking to a very slow customers services my husband has exchanged it for the rain forest. As we started to assembly, again a returns and faulty toy. The box has even the previous customers name and Address on, which is breaching GDPR. We will not be using this store again”

Helpful Report

Posted 6 years ago

“It’s really sad that a black man living in Edinburgh, Scotland can’t go to a toy store (Fort Kinnaird smyths )and buy his son Several birthday gifts without being Racially profiled. If it was a famous rich white celebrity using their Unlimited black credit card, I’m sure the manager or so-called manager would have let the transaction go through. And they said racism doesn’t still exist in today’s world. Welcome 2020! thanks Smyths toy store. I would never ever in my entire life shop at smyths toy store again, and I will let all the people who I know that have children; due to me being a teacher and a coach. I’m in contact with several children and parents in Edinburgh I will spread the word like wild fire DO NOT shop in Smyth’s toy store, they are racist towards black people.”

Helpful Report

Posted 6 years ago

Smyths Toys Superstores is rated 3.2 based on 279 reviews