Smyths Toys Superstores Reviews

Name: Smyths Toys Superstores
Rating: 3.27

3.3 Rating 263 Reviews

58 %

of reviewers recommend Smyths Toys Superstores

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Metrics

3.3

Based on 263 reviews

Shipping & Delivery
Delivery Methods	Courier
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Smyths Toys Superstores 1 star review on 22nd August 2022

Dave Hardman

"headphones for my sone. I went in store-sheffield in retail park, and i asked for wireless headphones forXBOX X. I have paid \u00a379. When i gave my spns present, and we tried to conect them, guess what-the head phones did not work-As they were for plat station! All good up till now! We went back in store, and asked for a refound or to be replaced with o e for XBOX X. The guy who served us was nice, and he has checked them, but he needed a second opinion, so ge asked for the store deputy manager-and i can say she is a star! Her name is Beth, and she came with a properly atitude! After the headphobes were checked by the guy-were all new, and perfect condition, she took them in office, and guess what-she found a scratch! Which couple of minutes before was not there. Also she has said she can not cuange them as they are opened! At that time i guess i lost everything! How to not open them? If i tried to conect them? I have explained that i have asked her team for xbox x headphones, and, o aspect them to work! \r\nNow is comming the funny part! We have made a complain and the feedback received after this complain was as disapointed as you can imagine-\r\nHaving raised this with the store management team, they have advised that at the time of the sale, it has been confirmed that it was discussed which console this headset was for.\r\n\r\nFollowing this, the cashier assisted with locating and the sale of the PlayStation headset.\r\n\r\nWhen this was then returned, there were signs of use with this item and as a result of this, the store were unable to accept the return.\r\n\r\nFor unwanted returns, the item would need to be unopened, unused and in its original packaging and as it was outside of these conditions, the store would have followed policy here. Customer Services would not be in a position to overturn the decision of the Store Management team in this instance, I'm afraid.\r\n\r\nApologies for any disappointment which this may cause\r\nAfter this of course i have contacted the company to go forward with the complain, as i am not ready to give up, just because they want to sell, but not being profesional and respinsible! \r\nI find this shop team wery unprofesional and unresponible, playing with people money and destroying childrens happyness!\r\nI am sorry if i have done any mistake but please consider that english is not my first language.\r\nAll i can say is that my son is heart broken now as ge was looking forword to have a set od wireless jeadphonep"

Smyths Toys Superstores 1 star review on 28th June 2022

Sorina

Smyths Toys Superstores 1 star review on 20th April 2021

Mrs L Bullivant

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“WORST STORE WITH TERRIBLE PRODUCTS AND… WORST STORE WITH TERRIBLE PRODUCTS AND CUSTOMER SERVICE!!!! AVOID...AVOID... Bought a boxing punch bag for my son.Opened it used it for 2 days.It was not suitable for my 8yr old.I emailed them.No response for 2 weeks than got a reply ..No returns if the item has been opened!!!TRY to avoid smythstoys.AND PASS THE WORD!!!”

Helpful Report

Posted 5 years ago

“Quick and efficient click & collect order process, however, on collecting order, one of which was a large box, there were no trolleys available or staff to help with carry-to-car ... apart from the three chatting outside the shop. The employee checking out orders was offhand and completely disinterested in my dilemma. Another small item ordered was a Skipper (Barbie) "pot luck" set. I realise pot-luck is a risk but see now how you use this to clear unwanted stock as the item I got wasn't even featured in the selection shown on-line. I will be taking it back as soon as I can. Altogether a very unsatisfactory shopping experience.”

Helpful Report

Posted 5 years ago

“I ordered a nintendo switch online. After paying I received the message "Sorry, something seems to have gone wrong. Please do not try to place order again. Please email our dedicated Customer Support Team at callbacksmythstoys.com to confirm your order.” The reply email said they cancelled the payment and asked me to try order again, contrary to the error message which told me do not order again and to contact them to confirm the order. Except the item is now out of stock. This also lost me an opportunity to buy at another store which was also in stock at same time and now out of stock.”

Helpful Report

Posted 5 years ago

“None of the products are available online. But they advise to do store collection then there is a message advising all stores are closed. Extremely poor organisation and management of the website. Amateurs.”

Helpful Report

Posted 5 years ago

“Waited 3 weeks for a pre-ordered Nintendo switch only to have it cancelled for no actual reason. Still waiting for my refund. DO NOT BUY FROM THERE.”

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Posted 5 years ago

“Accepted an order for a console then decided they could not fulfil the order because they had no stock. I wouldn't mind if this was a simple error and they apologised but they send out a cancellation order without explanation full of bs lies about your address being at fault etc I note I was one of many today poor organisation and stock control evident”

Helpful Report

Posted 5 years ago

“Refused entry today at Newry store, as apparently I need my parent despite being 16 and I didn’t even attempt to buy any thing. Disgrace, I will not be back, I’ll buy my Xbox games elsewhere.”

Helpful Report

Posted 5 years ago

“bought a wireless ps4 controller from their doncaster store, the microphone socket broke after 3 weeks of use, it was part of my boys xmas presents and i didn't take it back at the time because i couldn't find the receipt, fast forward to march and i found the receipt in some paperwork and tried to get it replaced under guarantee, the controller is in perfect condition apart from the microphone socket has broken away inside, they refuse to replace it saying it has been misused and i have had it for longer than 30 days, beware of this store people, they don't do consumer rights here.”

Helpful Report

Posted 5 years ago

“I’m disgusted in this store. We purchased the pink petal jumperoo for Christmas and received a returns as there were parts missing and it was partly put together. After 3 weeks speaking to a very slow customers services my husband has exchanged it for the rain forest. As we started to assembly, again a returns and faulty toy. The box has even the previous customers name and Address on, which is breaching GDPR. We will not be using this store again”

Helpful Report

Posted 5 years ago

“It’s really sad that a black man living in Edinburgh, Scotland can’t go to a toy store (Fort Kinnaird smyths )and buy his son Several birthday gifts without being Racially profiled. If it was a famous rich white celebrity using their Unlimited black credit card, I’m sure the manager or so-called manager would have let the transaction go through. And they said racism doesn’t still exist in today’s world. Welcome 2020! thanks Smyths toy store. I would never ever in my entire life shop at smyths toy store again, and I will let all the people who I know that have children; due to me being a teacher and a coach. I’m in contact with several children and parents in Edinburgh I will spread the word like wild fire DO NOT shop in Smyth’s toy store, they are racist towards black people.”

Helpful Report

Posted 5 years ago

“Maidstone branch. I bought a remote control spider from them. It was a birthday present for my own son so had no intention of returning it so I didn’t keep the receipt. Problem being, when it was taken out of the box the ‘on’ switch was already broken so it couldn’t be switched on. I brought it back to the maidstone store to be replaced. I explained the issue and showed the fault to the costumer staff desk. They asked for the receipt. I explained o didn’t keep it but asked them to check it’s a product they sell and assured them that I bought it there in the last few days. The guy on the counter was being cocky so I asked to speak to the manager. He came over and out right refused to help without a receipt. I asked ‘him do you think I walk around with broken remote control spiders trying to trick the wrong shop into replacing the product?’ Anyway the argument continued and I said if you won’t replace it I will leave a bad review and never return. He was still convinced he was in the right. I pushed the spider over the counter, told him to keep it and hoped that he would choke on the £18.00 he had swindled out of me. It’s bad customer service, slippery behaviour and badly trained staff. I have spent100’s£ In that shop and would have continued. I will never give them another penny. Well done, that is all the birthdays and Christmas’s of 7 kids in my family plus all their friends birthdays that you will not profit from. You sold me a piece of rubbish, you should have sorted out the problem.”

Helpful Report

Posted 5 years ago

“Oh dear Aylesbury! Went into store to exchange an item. It was over the time allowed but thought they may overlook it as not looking for a refund. The first gentleman saw was very nice and said to go and find what I would like to exchange for, so I did this. However, when it came to the exchange, it all went wrong. I had received a discount when buying the item. I was passed over to a not so pleasant lady (who I assume was the duty manager) who said in no uncertain terms that I could only exchange for that discounted amount! This would mean the store would profit from my return, as would still be able to sell for the original selling price. She agreed that this was correct, in her very patronising manner. She was not willing to discuss this and allowed me to leave the store a very disgruntled customer. This made me so cross, I would have understood if she had simply not been able to do anything and been a nice person about it. Good customer service is invaluable. I realise if I’d just turned up without a receipt, it would have been a lot simpler. I will not be returning to the store and will try to ensure others avoid it too! What a shame, a new store too, you might have thought they’d make an effort to look after customers.”

Helpful Report

Posted 5 years ago

“Spent over £300 at THIS new Portsmouth toy store whilst at the till the lady serving me was very customer friendly her name badge was Debbie then BOOM! all of sudden this female manager starting screaming & shouting at the lady serving me.. WOW! in shock at the unprofessional Hitler like attitude this disgusting female manager displayed in public to one of her members of staff.. She looked drunk or of her head on DRUGS this was all in front of my 2 grandchildren aswell.. Not HAPPY.. @AskSmythsToys #smythstoysportsmouth”

Helpful Report

Posted 5 years ago

“1 star NOT deserved but had to click on this to leave review. Bought a buggy online pick up at Meadowhall store. I politely asked if he could take it out of the packaging as I was holding a 2yr olds hand, my plan being to use buggy to then look in store for other items. The reply I rudely got from the assistant was’ it that so we have to get rid of the packing’ to which I replied‘yes’ Told him not to bother and took the buggy IN THE BOX and left the store. Reading other reviews I can see now that this is rudeness is the norm for Smyths staff and should be expected. Needless to say I will not be returning!”

Helpful Report

Posted 5 years ago

“Offered Xbox on interest free credit, when the credit was approved they refused to give me the Xbox, they have fobbed me off to the credit company, told me to come and wait around in store again to see if they can let me have it this time. Don’t answer the phone very often, the manager has not called me back even tho I was told 2 managers were on shift and one of them would. So I’m left with £600 credit for all access Xbox console and I have no console, no resolution and no call back from a manager. The credit was approved by Klarna within 2 minutes of applying, the credit company are great, Smyths Toys are not!! Go buy your xmas presents somewhere else, I will be.”

Helpful Report

Posted 5 years ago

“Not even one star , It’s a cheap and nasty store who ripp Parants. Of Please don’t waste your Christmas money on them. All their staff fake the good reviews on the site”

Helpful Report

Posted 5 years ago

“I sent an email to ask if they would accept a gift voucher from Lego got a reply to say I would get a reply in 48hours then I go another email asking to send my receipt to returns I don’t want to return anything just ask a question the customer service must be great don’t anybody read the properly I give 1 Star but is would not.”

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Posted 5 years ago

“Disgusting disgusting disgusting store manager called Martian from Stockton-on-Tees, store near the range robbed my child of his birthday money, with a faulty toy, a toy my son has not used to the the faults. And they our saying it’s not a manufacturing fault when it clearly is they are that desperate now to save the store they are selling kids low low disgusting quality faulty toys to us customer service will side with the manger when they are in the wrong over faulty toys The customer service is disgusting the worst I have ever seen Please I urge Parants to read all the bad disgusting reviews with Parants and kids who have been robbed from this store on trust pilot review site Yes it’s true its all the workers put up the good reviews to save the store from giong under, while ripping Parants off in the process”

Helpful Report

Posted 5 years ago

“Dear Smyth Toys, I just visited your store in Ecublens Switzerland and I had an horrible customer experience. First, I showed up 5 minutes before closing but your employees were so in a rush to close that the entrance was already blocked. The cashier didn’t want to let me in, I had to explain that it was still in opening hours for her to let me pass. Once I got to the area to pick up the toy, three employees were following me, telling me that they were closing and pressuring me to leave so I did, without the gift i came to buy. Your employees don’t care about customer, don’t care about additional sales and certainly don’t care about you as an employer. All they cared about was to get out of work. Perhaps it’s time for you to review your training program, hiring program or management team. Anyways, the decision is yours, mine will be to shop somewhere else. Kindly, A disappointed customer!”

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Posted 5 years ago

“I brought this trike Bentley in good faith costing £229 for my 18 month old son ... not cheap therefore expecting high standard of workman ship ... when for the FIRST TIME pushing my son in it the handle to steer broke .. therefore all the steering mechanism,went , as this is all done through the long handle .. near miss a very serious accident with my son .. this is a heath and safety issue .. therefore I want a full refund ... this was brought from WATFORD branch and the Manager was not all all helpful with this issue .. I’m very disappointed with the customer service from Smyths I want to warn new customers of there policy and standards which is none existence”

Helpful Report

Posted 6 years ago

Smyths Toys Superstores is rated 3.3 based on 263 reviews