Name: Sofology
Rating: 1.22

“I purchased a sofa bed from sofology at the end of December. As we are doing a lot of work on our house, I decided to spread the cost over the 4 years with the interest free credit. I was informed that the credit agreement was with Barclays. They attempted to deliver the sofa bed on 14 February. Unfortunately, it wouldn't get through the door of the room due to a funny angle, so they had to take it away. I was asked to sign something. I questioned this and was told that it was just to say that delivery was unsuccessful. However, it was one of those hand held gadgets with nothing to say what I was signing. I was told someone would call me to discuss what would happen next. Nobody did. So after 2 days I made several phonecalls and eventually someone from the 'Retention' department rang. I was advised to go and look at alternatives and if there were none to ring them back. We went back to Sofology that week and chose another. The sales staff convinced me that the sofa would fit through the space. I'm still not convinced. I rang the retentions department. They took the details and said the sofa was ordered. I have received no paperwork and no confirmation of any kind regarding this order and was told that I would not get one. In the meantime, a direct debit was set up on my bank account for the undelivered sofa. I cancelled this as I did not have a sofa to pay for and I did not have any confirmation of any new order. I then began receiving letters from a company called Creation who are a finance company demanding payment. I rang them several times and explained what has happened. They informed me that sofology need to notify them of this. I rang sofology several times and was reassured that this would all be sorted out. Each time that I rang both these companies, I was informed that someone would ring me back and nobody ever did. The week beginning 24 February I rang both of these companies several times to try and sort this out and was offered reassurances that I would be contacted. I explained that I was not trying to avoid paying for the sofa but I wouldn't pay for a sofa that I didn't have. I explained that I would be out of the country from 29 Feb to 7 March and that I wanted it sorted out before I left for my holidays. I have returned from holiday to find 6 phone messages from Creation finance asking me to contact them urgently. I also have a letter telling me that I will now be charged £30 for non payment. The stress that this is causing me is terrible. I have no idea how to get any sense out of either of these companies. I am furious with both of them. I no longer want any sofa from Sofology. Their customer service is disgraceful. I am furious that I was misled regarding who I would be dealing with regarding the finance. I will be taking this to our local press to warn others against buying from this company. I will also be taking legal advice regarding where I stand over the who situation. Absolutely diabolical. Buy your sofas from DFS. I bought one from them years ago. Straight forward and the sofa is still going strong”

Helpful Report

Posted 5 years ago

“These are the most rubbish company we have bought from we will never go back to these again rather blame the customer for everything then admit it’s bad workmanship. They say you have to kill yourself plumping it up to make the cushions stay in shape well we have never bought a three piece suite and told to do this plus we wasn’t told when we bought it”

Helpful Report

Posted 5 years ago

“Had our 2 matching leather sofas for 3 months now, seat cushion collapsing along the front bolster. Have been told that I am sitting on it wrongly. I must sit with my bottom fully to the back of the seat, my back against the backrest and my legs at 90deg. bend from my knees. I never knew that. When I sit with my legs out straight and my heels on the floor the seat is at a 45deg slope. But it's not a manufacturing defect, I'm to blame. You couldn't write it, could you? Buy elsewhere !!!”

Helpful Report

Posted 5 years ago

“Would give 0 star but no option do not ever buy from sofolagy absolutely worst sofa we’ve ever had they sent there own upholsterer out to look at it they said was nothing wrong with sofa said they wouldn’t except an independent report also had to make a claim for water stains on cushions ( we paid extra for sofa shield platinum fabric funiture protection £195) just received a letter to say they won’t except the claim to say I’m mad is an understatement 😡😡😡😡”

Helpful Report

Posted 5 years ago

“2 sofas delivered yesterday, one damaged and other with flaw in material. Very disappointed. Now it’s hassle and weeks of waiting no doubt instead of enjoying new furniture. At least the delivery team were really good. Expecting some great service from you now Sofology to get this sorted!”

Helpful Report

Posted 5 years ago

“Terrible experience and very rude customer service. Would give zero stars if I could. Sofa delivered with severe damage. They ordered a new one. Was going to give benefit of doubt as they ordered new one immediately. That was delivered damaged! Rejected and they were supposedly going to restore to showroom standard and re-deliver. Came back even more damaged and rejected again (so still have the original very badly damaged one). Now refuse to send another and say will have to accept the second damaged one (as less damaged) and then have repaired in my house! I did not pay full price for a sofa to be repaired in house- and anyway state of last attempt at a repair gives me no confidence at all. So now having to return for full refund and go buy elsewhere. Such an awful experience and customer services useless, Even passed to priority team- they are about the rudest people I have even spoken to in my life and just make it seem like the issues are your fault, not theirs- even said it must be my house! The second sofa was rejected before it even got into my house! Only positive in all this are that delivery men have all been brilliant. DO NOT GO ANYWHERE NEAR THIS COMPANY”

Helpful Report

Posted 5 years ago

“Do not use poor quality & they take your money & run, do not use”

Helpful Report

Posted 5 years ago

“Ideally a 0 star but need to select at least 1 star therefore 1 star. We have had really bad experience with sofology and their sofas following purchase. We purchased perfect sofas and paid a very high price for sofology but unfortunately sofology failed to resolve issues bought to their attention during warrenty period. Sofology sofa's are of bad quality, poor workmenship and the material/leather is also of very bad quality. They don't just sag so quickly but the leather also peels in no time. The customer service staff are trained to very sweet but will not address the issues. The manager will also not speak you when asked to speak to them. I would advise you save your money, time and energy and purchase from elsewhere where warrenty is an actual warrenty and fulfilled correctly.”

Helpful Report

Posted 5 years ago

“Purchased a clearance undamaged 2 and 4 seater. When delivered found some damage. It was rejected and sent back for repair only to come back with central legs missing and more damage. The repair was of unacceptable quality. Rejected again for refund. No personnel phone apology just email. Stating many times they have tried to contact me but I have no record of this. When I complained about the damage to the Tech customer service team they replied ' you did get a discount ' There was no damage to these settees when viewed in showroom and to be be delivered damaged goods and be told that comment is disgusting. I will never use Sofology again. Totally unacceptable. Seems to me, bigger the supplier the little man gets troden on.”

Helpful Report

Posted 5 years ago

“Worst sofa I’ve had !!! It’s grey with beige zips !! I was told nothing wrong with it as had to have someone out and was told it was down to the dressing of the cushions!! One side actually measure 3/4 ince smaller than the other on the pipping !! If you have arthritic hands you’ve got no chance to at least try to dress it oh and by the way you need to do this every day !! Never again wold I purchase from this store or ever recommend to anyone for sure !!! It think it if I get 2 or 3 years out of it that will be it !! Waste of money !!! Absolute shocking !!”

Helpful Report

Posted 5 years ago

“Sofas arrived with legs smashed off. Accidents happen I suppose. My real issue was with how they handled it. I sold my sofas the day before delivery so when they arrived damaged I sent them away leaving me without a sofa. All the people I spoke to didn’t seem to care, just offered a refund with no recognition of the inconvenience. Worst service ever!”

Helpful Report

Posted 5 years ago

“Do not buy from this company their warranty is worth nothing. One year old and the leather is peeling. We were told this is our fault because we put out feet on the sofa. What a joke! One we don't put our feet on it and so what if we did because we also have a foot stool made for the same leather. Funny the foot stool is not peeling and my feet go on it everyday! Right from the word go the technician that they sent out to see this was trying to prove it was our fault. Well that is a poor way to treat a customer who has spent a lot of money with you! Well never again and I'm going to tell as many people as I can about the poor quality of the sofas that these people sell leather sofas that are not of merchantable quality in my option! I can't believe they can put in a report customer put feet on the sofa so it's accidental damage. Save time and pain and go to another high street shop!”

Helpful Report

Posted 5 years ago

“Do not buy from this company their warranty is worth nothing. One year old and the leather is peeling. We were told this is our fault because we put out feet on the sofa. What a joke! One we don't put our feet on it and so what if we did because we also have a foot stool made for the same leather. Funny the foot stool is not peeling and my feet go on it everyday! Right from the word go the technician that they sent out to see this was trying to prove it was our fault. Well that is a poor way to treat a customer who has spent a lot of money with you! Well never again and I'm going to tell as many people as I can about the poor quality of the sofas that these people sell leather sofas that are not of merchantable quality in my option! I can't believe they can put in a report customer put feet on the sofa so it's accidental damage. Save time and pain and go to another high street shop!”

Helpful Report

Posted 5 years ago

“Took delivery on 7/2/20 of our leather suite. Contacted Sofology today, 10/2/2020, as the filling in some of the cushions is well below what is acceptable causing big creases in the leather! I was contacted by an advisor who informed me the call would be recorded, no probs on my part, HOWEVER, as soon as I advised her that our calls are recorded, she said she would have to terminate the call!!! WHY?! Really does not fill me with confidence, neither do the reviews on various other sites! We paid £49 extra for ‘Easy gliders’ which turned out to be bits of plastic that stick on to the sofa feet...the sofa would NOT glide, when I mentioned this I was told its a new line and we are aware they do not glide on thicker carpet!!! If I had not mentioned it they would of pocketed the money! I find this company very deceitful and untrustworthy. I was hoping for a much better experience sadly this gas not been the case, I feel ripped off and wasted our money. Plus goodness help you if you wish to have a delivery on a day to suit!! AVOID”

Helpful Report

Posted 5 years ago

“Expensive sofa confirmed with customer services that it wouldn’t sag as per previous reviews but still did. Asked them to listen to the telephone conversation but still adamant that the sofa was okay what a load of rubbish. have Given the sofa to my dog to lay on and abuse. A total waste of money do not buy from them or take their word for anything. Very rare for a me to leave a bad review but had to warn other people. Even sent a email to the UK CEO Who I have met before and the person who just passed it on to customer services to give me a load of rubbish. Shame on this company”

Helpful Report

Posted 5 years ago

“Bought two sofas the one is not used very often so still looks good but the other has gone saggy on the two seats used, very disappointed as it looked good. No wonder they ask you for a review on ordering, of course I wouldn't as hadn't received the sofas.”

Helpful Report

Posted 5 years ago

“Got to be the worst furniture company when you have a problem. They just don’t want to know about seat problem just keep say Union Jack method to sort out uneven seating pads”

Helpful Report

Posted 5 years ago

“Bought my sofa only 3 years ago paid a lot of money for it after just 3 years the leather has discoloured in places and the padding in the foot rest has disintegrated already after many emails and a phone call Sofology basically said tough I even paid £300 for extra protection and apparently that won’t even cover it ? Shocking I gave away a 15 year old sofa that looked in better condition than this one does”

Helpful Report

Posted 5 years ago

“Bad experience. If reviewing you should let other review web sites know how bad Sofology are as they Getty to place a review on another review web site which is based on taking an order rather than on actual delivery/goods giving a completely false impression . We gave a 5 star on the original ordering process . What a mistake as it makes it seems as if they are a great company which 3 months down the line and with no delivery they definitely aren’t!!”

Helpful Report

Posted 5 years ago

“Months have passed and the coffee tables are still in their warehouse not delivered. A shambles to be honest”

Helpful Report

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Sofology Reviews