Sofology Reviews

Name: Sofology
Rating: 1.21

1.2 Rating 1,630 Reviews

5 %

of reviewers recommend Sofology

1.2

Based on 1,630 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sofology:

Sofology - Leather & fabric sofas, sofa beds, corner suites in hundreds of exclusive designs at low prices Feel at home on a sofa you love with UK

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Sofology 1 star review on 3rd December 2022

Brian Hayden

Sofology 1 star review on 19th October 2022

Leonie Kearns

282

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst company to deal with. An utter waste of time and cannot get an order rite. AVOID AT ALL COSTS USELESS.”

Helpful Report

Posted 1 year ago

“Further update re missing scatter cushions.... after asking for illustrations of missing items promised replacements then emailed as they are made to order will be 4 to 6 weeks. I have a sewing machine - just send me the inners and material and I will make my own!!!!”

Helpful Report

Posted 1 year ago

“Arranged for delivery on a Tuesday afternoon when we would be in. Got message Monday evening advising delivery Tuesday morning. Rang helpline, 11th in queue. Got through and advisor said we couldn't change delivery as it was less than 48 hours. Told them they were the ones who had ignored our instructions. Advised would be £99 to change!!! This would be on top of the £90 we had to pay originally for delivery!!! Suite delivered but only my husband could make it to check everything was ok. He wasn't listening when we ordered the items so did not realise that 2 scatter cushions were missing...... emailed FOUR times - first 2 bounced back, third one ignored and 4th one answered. Said our email would be forwarded to 'replacement department'. Told items despatched, now a week later (today) they have been in touch to say they need a description of missing cushions even though they have been given one. Copied and pasted an image from their own site. This has been going on for almost 3 weeks.”

Helpful Report

Posted 1 year ago

“I wish i had seen this before I ordered this bedsettee £2500 for a pile of rubbish that has multiple faults and shockingly bad workmanship and is 2 different colours. They want to charge me 40% of the purchase costs as i dont want a replacement. Customer service is shocking. They do not case one jot! So disgusted.”

Helpful Report

Posted 1 year ago

“Do not buy from this company Sofia was supplied without bolts for feet. After chasing this 30 minutes on phone posted out to me to fit. After 4 days of usage Sofia has deformed seating area dented, leather forming into waves of excess material looks a right mess. Wish I had read reviews 4 K wasted now requested a refund (which probably won’t happen) rubbish product, service and after sales DO NOT USE THIS COMPANY”

Helpful Report

Posted 1 year ago

“Bought a chair 8 months ago. Only sat in it a couple of times and it tilted. Long session of emails, unanswered and attempts to call them. 6 months later an engineer condemned it saying it was unsafe. I asked for a refund but got no reply. Endless emails and attempts to call. I do not have the time to wait 40 minutes for the call to be answered. Appalling customer service and the store staff, whilst lovely can do nothing. Total waste of a lot of money.”

Helpful Report

Posted 1 year ago

“Ordered sofa beginning of August and was told when ordered over the phone expected delivery was 8 weeks. Heard nothing from sofology since so I have had to contact them a number of times to find out where the furniture is. I was told by 4 different members of staff (after me emailing, phoning and messaging) delivery was for 28th Oct and they apologised sincerely for the delay. I was contacted on 26th Oct to expect a call from the delivery team to book a 4 hour slot in for 28th. I took the day off work. Its now the 28th. No phone call, no delivery but my sofology account still shows the date 28th I have had to again phone, be put on hold to only be told its still not in there stock. Sort it out sofology. 39 weeks pregnant and still without a sofa which btw wasn't cheap.. £2499 on a sofa with a delivery charge of £99. Can't even get it delivered”

Helpful Report

Posted 1 year ago

“I received my insurance documents and was concerned that accumulated damage by my pets would not be covered (contrary to what the salesperson told me) so I decided to cancel my insurance. The insurance document states to return to the store where the purchase was made, and I would receive a refund for the insurance. I did this around October 1. Store: we never give refunds, you'll have to ring the insurance company on this number. Insurance company: impossible to speak to a person, you get stuck in a loop. Return to store. Why do you want to cancel? (I explained) They try, they get the same. Eventually (I think I was there an hour) someone called Sai rang Sofology customer services and passed me on. Sofology: Why do you want to cancel (I explained) ok, we will get someone to ring you to arrange the refund. I left. After 10 minutes or so, the phone rang. Hurrah, I thought . Sofology: Why do you want to cancel (I explained) Oh, I can't refund you. End of call. At home, I completed the cancel my insurance section in my my sofology account, no acknowledgment in any shape or form. I waited until October 7th, then rang Sofology. Sofology: Why do you want to cancel? (I explained). Yes, I will arrange for the refund, someone will ring you. 13 minutes on the phone. I waited until October 12th, then rang Sofology. Sofology: Why do you want to cancel? (I explained) yes, you will receive a refund within 10-14 days. 12 minutes on the phone. I waited until yesterday. Rang sofology. Sofology: Why do you want to cancel? Me: I'm not discussing that again. I have a right to cancel, where is my payment? (Put on hold, this call was 26 minutes long) Sofology: There's been a delay, I don't know why, but it should (I did note the word should, rather than will) be with you within ten days. I'm now getting emails saying my claim is resolved, it certainly isn't. The only phone call I have received from Sofology is to persuade me not to cancel my insurance. I have spent over 2 hours over the course of a month, so far, to get £144 refunded, when it took 30 seconds for Sofology to take over £1000 from my account. Why the store that took the payment cant issue a refund, I have no idea. This is absolutely appalling service.”

Helpful Report

Posted 1 year ago

“Sofas didn't even last anywhere near 12 months. Technician came out and said it is wear and tea. Sofas seats have sunk. Leather has severe discolouration. The 20 year old sofa we got rid of was in far better condition. So avoid the Cordelia sofa and more importantly avoid Sofology. Order number 2915271/1”

Helpful Report

Posted 1 year ago

“So would do no stars if I could pay just under £5000 for a sofa and ottomenr sofa 9ne of the pins missing and ottoment is wrong color still waiting for a replacement Am Not Impressed”

Helpful Report

Posted 1 year ago

“Shocking. Over £5000 worth of sofas. All come with faults. 100% recieved the first one that was 2nd hand. Stank of fag smoke scratches all over. Holes in the lot! Recieved a replacement which took 15 weeks. Scratched again. Sick of the company and will never step foot in there again AVOID AT ALL COST”

Helpful Report

Posted 1 year ago

“Use this email! alison.steele@sofology.co.uk DO NOT BY FROM SOFOLOGY! 5 sofas later, 6 months waiting for parts, NO CUSTOMER CARE! £3700 wasted! Holes appeared days after delivery was told when asked for a refund wear & tear would be taken into account lmao what wear & tear, bully boy tactics, won’t work with me! Thankfully paid on my credit card, SECTION 75 has kicked in!”

Sofology 1 star review on 20th September 2022

Helpful Report

Posted 1 year ago

“Sofa is uncomfortable, ottoman was wrong and I have never been so RIPPED OFF by a company in all my life. The 1 star is because they were delivered. And is this real leather or pig skin?. Never again!!!”

Helpful Report

Posted 1 year ago

“Had to give one star as 0 star not available. Wrong colour, torn fabric exposing foam at bottom of sofa, bent chair frame. Don't buy from this company. I wish I had read reviews. After 20 phone calls waiting 30 mins each time for them to answer, we finally managed to arrange for suite to be collected and refund promised. They never called back despite promising someone would, first collection of suite never turned up after waiting in from 8am to 8pm. No phone call as to why. Phoned again for another attempt at collection and this actually happened. Was promised when suite collected that someone would phone to arrange refund but 4 days later this has not happened so still in process of phoning them back to find out why refund phone call has not happened. Be warned DO NOT BUY FROM SOFOLOGY.”

Helpful Report

Posted 1 year ago

“Ordered new padding for 2 sofas costing over £400. Mid February, have had one sofa repaired. Don’t know where the other is. Got told it was on its way and was due to be in England at the end of July. Still waiting. 7 months. Customer service is none existent, They frustrate you more than waiting for the product. Just tell you lies. Total waste of time , I will never buy from this company again.I will advise friends and family not to Buy from them. As others have said all sweet sales talk. But after sales service worst ever.”

Helpful Report

Posted 1 year ago

“Having recently written such a positive review of our experience with a Sofologists in store, I am beyond disappointed to leave a negative one about the customer service team. We purchased two sofas as a re-home me bundle and the 3 seater broke on the evening of the day it was delivered. We reported this immediately and have since gone backwards and forwards with customer services and in store staff for two weeks. The store manager has been completely unhelpful as all she can do is ring customer services. When customer services have been contacted they have pushed a repair, and then have denied us a refund. They go against everything written on their small print and stated in the consumer rights act of 2015. We will be contacting trading standards and seeking legal advice, I cannot recommend more strongly that you do not purchase from this company.”

Helpful Report

Posted 1 year ago

“Event timeline - [ ] 5 July 2022 ordered 3 seater sofa, quoted 3 week delivery time - [ ] 5 August 2022 chased Sofology for an update on delivery and was told that they cannot locate the sofa, it was misplaced so they ordered another one with another 3 week wait - [ ] 26 August 2022 sofa is delivered but only half, the complete back rest is missing - [ ] 27 August 2022 spent approx two and a half hours on the phone with customer services trying to resolve this, finally one representative tells me she has logged this issue and someone will call me back the next day - [ ] 29 August 2022 spent half hour on the phone with customer services again as I hadn’t heard from them like they promised, they logged in the issue again - [ ] 2 September 2022 chased customer services again as I hadn’t heard back, they advised that they will now log this issue with the depot managers and I will receive a call back from Sofology before the end of the day - [ ] 3 September 2022 spent two hours on the phone with customer services as I hadn’t heard back who advised it’s unlikely that the depot will find the missing part. The 3 seater one I had ordered was now out of stock so they could either replace it with a different range three seater where I would need to pay an additional £500+ or a two seater of the same range or a three seater with a manual recliner of the same range (my item was power recliner) in a different colour however I would have to pay an additional £200+ as the item price had increased, I declined as I don’t see why the consumer should pay for Sofology’s mistakes. They should rectify by providing an equal to or greater. - [ ] I have declined their measures to rectify this problem as I don’t feel you should accept a lower spec product (two seater) or pay more for your spec. I have rejected the item and asked them to collect the sofa. This is the first time I am posting as I have never dealt with such an incompetent and uncaring company. They are not bothered if they have made a mistake (twice in my case) and want the consumer to pay more. I can see a lot of negative reviews from fellow buyers and I wish I had read them before going though this hassle. I will never purchase from Sofology again.”

Sofology 1 star review on 3rd September 2022

Helpful Report

Posted 1 year ago

“Its been 16 weeks since we ordered our sofa and it still hasn't arrived, despite being given 5 different expected delivery dates. Customer service in store was good, but shocking customer service now that we are trying to find out why there is a delay - certainly won't be purchasing from them again”

Helpful Report

Posted 1 year ago

“20 weeks since damaged sofa arrived no further on.... Useless and clueless. Awful customer service.”

Helpful Report

Posted 1 year ago

“Waited 5 weeks for goods arrived damaged can't get through to anyone regarding removing damaged goods or getting refund. Will be contacting trading standards.”

Helpful Report

Posted 1 year ago

Sofology is rated 1.2 based on 1,630 reviews