Sofology Reviews

Name: Sofology
Rating: 1.21

1.2 Rating 1,658 Reviews

5 %

of reviewers recommend Sofology

1.2

Based on 1,658 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sofology:

Sofology - Leather & fabric sofas, sofa beds, corner suites in hundreds of exclusive designs at low prices Feel at home on a sofa you love with UK

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287

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered and paid for in July constantly delaying delivery date. Dreadful service”

Helpful Report

Posted 3 years ago

“Ordered May latest estimated delivery 21/12/21 but not holding my breath I’ve had 4 dates before this one Cannot contact anyone by phone after so long it cut off and emails go unanswered although they promise to get back within 72 hours - that didn’t happen Absolute shambles hiding behind COVID”

Helpful Report

Posted 3 years ago

“My bad experience is still on-going. Order placed about 10 weeks ago, paid for special delivery as not mainland. Was told delivery was arranged, but it didn't turn up. (This was after a 3 hour queue on the general Sofology number). I can understand that, but there has been no further communication. On further enquiry (4 hours queuing on a phone-line which call was ended by Sofology when we had got to number 2 in the queue)we were told that the delivery line no couldn't help us as our delivery would be being handled by a courier, but they couldn't provide any detail or any number to call. Feels like the company is not at all set up to deal with our enquiry, it is impossible to get through in a decent time and the people answering the call do not have information on where our chairs are that we paid for months ago and when we might receive them. Feel like we have been robbed.”

Helpful Report

Posted 3 years ago

“This is the worse customer service experience I have ever had. We ordered a Clearance sofa and were told at the time of ordering it would be available for delivery within 3-4 weeks. We were then updated to say it would take an extra week and they would call to book in delivery. Never had a call. Called them, only to be 76th in the queue!!!! Tried calling several times after this to still be in a queue 60-70 people in front of us. Spoke to the sales (got through straight away) they couldn't help and said they would put a request into the warehouse to see if they had it ready for delivery. Checked my account details online today… The order has been CANCELLED! Unbelievable!!!! Absolutely devastated to say the least. Put more effort in your after sales teams and stop causing undue inconvenience and stress.”

Helpful Report

Posted 3 years ago

“Wanted to give nil stars..terrible experience bought 2 love seats and footstool over £4000 a year ago..delivered the wrong cushions and after speaking to over 30 different people 40 emails and writing to the CEO who has completely ignored us (CANT BELIEVE SHE STILL HAS HER JOB) still couldn't get the right ones to us, even sending them many photos of the problem it's been such a frustrating year not one of their staff could get it right, so in the end we went to the furniture Ombudsman, we sent all the relevant info i.e photos emails ,they got intouch with Sofology and the Ceo who all ignored them within the time limit so again they got intouch with them saying they were in the wrong and that we could get our money back ,we thought what a relief that was BUT not so easy it took again many phone calls to get the sofos picked up 3 different days they NEVER turned up , eventually when they did we then had the problem with them saying not all the furniture had arrived back in their warehouse so again after many calls and 3 weeks later someone had found it and after speaking to her manager ( who are always in meetings) so we can never speak to one he agreed she can refund our money so thank god we got it back and would never ever use or recommend them again!”

Helpful Report

Posted 3 years ago

“Ordered in June 2021 delivery estimated at 6 to 8 weeks. Now December , failed delivery end of November. Promised call within 48 hours, nothing, went to shop to complain , promised call within few hours, nothing. Over months of waiting tried to call, tried emails , can’t get through, don’t answer emails. Shocking customer service. Don’t know when getting furniture.”

Helpful Report

Posted 3 years ago

“Ordered a sofa and other items in early August I formed I would have the sofa by the 2nd November.. it’s now 4 weeks later, no sofa, impossible to get through to anyone with 1 hour wait times. Drove to store made a complaint and filed a form absolutely no response still. They also won’t refund the sofa or refund an item I cancelled. They are very clever with great sales but after sales is the worst if any company I have ever dealt with. The aftercare is more akin to buying off the back of a lorry than a large brand.”

Helpful Report

Posted 3 years ago

“f you need to buy furniture you need to stay away from Sofology. I have ordered a sofa online and still waiting for it. I have until now 4 failed delivery attempts and obviously every time there is a new reason. I had to wait countless hours to reach customers service and every time there is an “escalation” which does nothing. The managers are hiding behind the call service as either they do not care or they can not do anything which could means there problem is higher. So this is how it went: - first delivery attempt had only half the sofa as the other part was a chair. - second delivery attempt never showed up and never called - third delivery attempt the driver called saying that it should be arriving in 15 min but didn’t show up and the the phone was closed. - fourth delivery again half a day passed with no sign. Waiting another hour to get to the customer service and which with honesty being told that the delivery will not happen. I made a formal complaint but obviously ignored and with no resolution. As I lost 2 days from work with the failed attempts I asked for compensation for the inconvenience and the negligence in the service. I’ve been offered 100£ only after the product is delivered but with no clear steps. Obviously the old sofa is out so we do not have furniture to stay. The only choice we are left is to cancel the order and buy it from another brand. The reason I am writing this review to save the next buyer to lose all this time.”

Helpful Report

Posted 3 years ago

“The furniture arrived with a ripped cushion cover having waited 3 months for delivery. They left the furniture and said someone would be in touch. That didn't happen. I tried to ring Customer services but there are huge queues each time you ring. I did fill in two online forms to complain and they did contact me. They are now sending out a replacement cushion cover which will be posted for me to fit and the delivery is expected in a further 2 months. I'm hoping they send the right one.... fingers crossed. My advice would be to try ringing customer services before you buy anything. Just see if you can contact them.”

Helpful Report

Posted 3 years ago

“Still waiting for our order from the 22nd June delay after delay ,plus side only paid deposit after reading thousand of bad reviews about poor quality and asking for full payment in August we haven't paid yet feel sorry for those people who have paid and not recived their goods not happy at all”

Helpful Report

Posted 3 years ago

“Shockingly bad company Never ever again to them 4 hrs in queues and then calls drop or they will turn down calls Massive delays in deliveries Sofa lost by them and can’t find after Long delays Agreed delivery date - they did not turn up”

Helpful Report

Posted 3 years ago

“We bought our sofa from Sofology Paisley, fully paid items, delivered a month later, missing item no correspondence from Sofology, I have been chasing them for weeks. The corner sofa was assembled incorrectly, there has been no attempt to rectify this. Store keep saying that customer services deal with everything. Customer service don’t answer the phone hours of waiting. Perhaps a solicitor should deal with the matter as they are not bothering with my emails or phone calls. Worst experience in buying furniture. Delivery men were incompetent, they were watching videos on phones to figure out how to assemble the sofa, and refused to wear shoe covers they said they would leave the items without unpacking and assembling if we have a problem. Consider buying from a reputable company who offer quality after care.”

Helpful Report

Posted 3 years ago

“Still no order! Today is 2nd December and the online account tells me planned date 2nd November! 4 emails later… 3 online chats later… no phone calls back later… shocking service… still no furniture…”

Sofology 1 star review on 2nd December 2021

Helpful Report

Posted 3 years ago

“NEVER BUY ANYTHING FROM THIS COMPANY!! Absolutely disgusting company! So after a sofa and Cuddle chair being delivered eight months ago and both items were damaged I asked for replacements as advised to do by the sofaologist repair guy! I waited another 5 months for the wrong colour furniture to show up which also creeks at every small movement!! I have been asking for a refund for 3 months and only now they get back to me a few weeks before Christmas saying I can have my refund but the furniture has to be collected in 14 days after eight months you’d think they’d look after a customer better than this I have a little boy and we are going to have nowhere to sit for month as everywhere os 12 weeks+ delivery! they offered me more furniture I don’t dare even attempt it as I’ll still be in the same position in 10 months time absolutely appalling customer service too! Never ever will I buy from here again. SAVE YOURSELF MONTHS WORTH OF STRESS AND TIME WASTED!”

Helpful Report

Posted 3 years ago

“I'm sat writing this review at 8pm with no sofa but more frustratingly NO COMMUNICATION! Our sofa was due today between 9:45am-1:45pm so we booked a day off work, disposed of our old furniture, removed a fence panel and cleared a path through the back garden for easy access and arranged for care for our autistic 6 year old son. We have done all this but it was too much for Sofology to pick up the phone to notify us of a delay. Sofology has no regard whatsoever for their customers and should be ashamed that we haven't even been given the courtesy of a phone call to let us know we were being let down after we spent thousands of pounds. We tried for hours to contact the help desk but had to give up when they all went home at 5pm. Please don't use this company, once they get your money they lose interest.”

Helpful Report

Posted 3 years ago

“Just got off the phone with sofaology querying where my delivery was, apparently not on the delivery system this was the second missed delivery. I've got to admit it didn't take long to get through on the phone and I've just cancelled my order, just waiting for my deposit to be returned so watch this space. I've seen many bad reviews lately and to be honest my experience hasn't been half as bad as most people but 4 months waisted 2 days off work and a glazing company removing my bay window was enough for me to cancel. Very disappointed”

Helpful Report

Posted 3 years ago

“Don’t buy from this company the customer service is shocking once they have your money they don’t want to know avoid at all costs !!”

Helpful Report

Posted 3 years ago

“After numerous problems with delivery and numerous hours wasted sitting on a phone, our sofa was finally delivered! I had also ordered ( and paid for, in September) a cleaning kit, which I’ve not received. I have filled in several web forms and I get an automated email saying that my query has been received- then NOTHING! This is the worst company I have ever had the misfortune to deal with. I needed another armchair but no way was I going to Sofology again, so went onto John Lewis website last week and my armchair arrives on Friday. Do yourself a favour and buy nothing from Sofology - I’m amazed they are still in business.”

Helpful Report

Posted 3 years ago

“4 HOURS ON HOLD AND THEN CUT OFF!!!! WHAT A JOKE OF A COMPANY - AVOID!!!!!!!!”

Helpful Report

Posted 3 years ago

“My wife has paid this company£3000. She did so after being told she needed to pay to get a delivery date. Her sofa was ordered 7 months ago. They keep sending an email saying they’ve tried to contact her and ask to contact them with a number on the email. This number doesn’t even connect. No one should ever buy anything from this company. I’m now going to have to start legal proceedings to force the issue which will in all likelihood cost me.”

Helpful Report

Posted 3 years ago

Sofology is rated 1.2 based on 1,658 reviews