Sofology Reviews

Name: Sofology
Rating: 1.21

1.2 Rating 1,666 Reviews

5 %

of reviewers recommend Sofology

1.2

Based on 1,666 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sofology:

Sofology - Leather & fabric sofas, sofa beds, corner suites in hundreds of exclusive designs at low prices Feel at home on a sofa you love with UK

Visit Website

Write Your review

Tell us how Sofology made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Sofology 1 star review on 10th September 2025

290

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I wish I had listened to all the reviews before buying sofas!! The company is a fraud! You can’t get through to anyone on the phone, took over 4 hours to get through and when we finally spoke to someone they put the phone down. Meant to be guaranteed delivery before Christmas and now it’s been delayed, would never have ordered. Shocking company and customer service, I am now concerned the sofas will even turn up at all. The staff in the lakeside store are liars do not trust them!”

Helpful Report

Posted 3 years ago

“My Nine Hellish Months waiting So.. back in February 2021 we ordered a three and two seater sofa as well as a fabric repair kit. Now this part seemed rather smooth we even managed to get the sofas delivered only a few days after moving in. Now here comes the BUT... one of the sofas was the wrong colour and care kit was missing... After six long hours on-hold I managed to get through to a customer service rep who offered a £200.00 compensation but they also needed to order new sofas that wouldn't be available until October. Reluctant I agreed to these terms. Fast forward to the end of October still nothing... then after 2 weeks wait for a response on the Web chat and a further 6 hours wait on the phone I get told it will be with me next week and a further 150 compensation. Then suddenly during the call they hang up the line. No compensation ever arrived nor did any new sofas. Although some van men arrived at my house trying to take the two sofas already delivered without any new sofas so at the point we said they can come back once they've actually delivered the new sofas. So after all of this we've got to furniture ombudsman to resolve this matter. A truly disgusting company.. that have literally no aftercare and it became very obvious that bottom line to them is shifting overpriced sofas with little todo with quality of the service they offer. Avoid.... pay alittle but more and go to a independent retailer.”

Helpful Report

Posted 3 years ago

“Terrible company that sells absolute rubbish, we hate our sofa, I'm suffering with massive back pain it was the worst thing we ever bought, customer service is useless do not go near them”

Helpful Report

Posted 3 years ago

“Avoid at all costs. Placed a order with sofology all was good until the day of my delivery received a call saying my furniture has been lost.phoned customer services to be offered a credit note.no thank you.now me and my son have nothing to sit on thanks to sofology.customer service wait time is awful you can be waiting 1 hour + to get through to them until today still not record a apology from.they are nice to you until they receive your money then after that your on your own with no sofa.”

Helpful Report

Posted 3 years ago

“My 3 sofas and 2 chairs still haven’t arrived today. I’ve received no call with an update. I’ve waited in all day and arranged my childcare to accommodate this delivery. We have spoken to Customer Service and they can’t tell us what’s happened to our delivery or when it will be rescheduled. I really regret shopping with Sofology, especially as we’ve waited until July. Not sure what we’re all sitting on now, especially as we’re a family of 6!”

Helpful Report

Posted 3 years ago

“I would strongly recommend against buying from sofology. Ordered a sofa in June delayed 4 times no contact. Contacted numerous times no reply. Been on hold for hour and half now and still 28 in the que. Just look for tweets about sofology it'll tell you all you need to know.”

Helpful Report

Posted 3 years ago

“Ordered 2 sofas in July, told first week in November for delivery. Looked on order a week ago and noticed date put back to beginning of December. Just looked again and date put back to middle of December. No communication from the company at all. These sofas are for the in-laws who both are on their nineties. At this rate they will probably be dead before they turn up.”

Helpful Report

Posted 3 years ago

“Again let down. Delivery was supposed to be between 730am and 10.30am . No phone call no communication . No furniture. Awful service please avoid.”

Helpful Report

Posted 3 years ago

“Awful customer service and communication. Our corner sofa was delivered but the wrong clips were put on the sofa so it couldn’t be connected together. We have been waiting over a month and tried to contact Sofology multiple times with no response. The call waiting times are over an hour! Awful service and regret giving them my business.”

Helpful Report

Posted 3 years ago

“Do not use this company, ordered our 2 settee’s on June 4th, was told 11 weeks, it’s now November 17th & we still haven’t received them..... Despite several visits to the store & several waste of time calls to customer no service & a couple of emails we’re still without our order... We’ve actually forgotten the design we’ve ordered !!!!! Absolute joke of a company, 24 weeks & still no settees !!!”

Helpful Report

Posted 3 years ago

“Appalling company that makes you want to tear your own hair out. Can't believe they're still in business. Ordered Adidas months ago. No sofas. No contact. Don't answer the phone. Don't reply to emails. Ignore social media. I have no idea what to do. I've just tried Web chat. 25 mins in and nothing.”

Sofology 1 star review on 17th November 2021

Helpful Report

Posted 3 years ago

“AVOID, Sofology do not deserve an "Ology", they cannot organise a drink up in a brewery. Far too long a story to tell, like all the others before terrible service, lose sofas, how do you lose sofas??? order still not complete still waiting for the cleaning kit we were encouraged to buy. Delivery guy excellent, don't shout at them it is not their fault. 20+ weeks for our sofas to materialise. Do you think Helena Bonham-Carter knows what a fraud of a company she is advertising?”

Helpful Report

Posted 3 years ago

“STAY CLEAR AT ALL COSTS!!!!!”

Helpful Report

Posted 3 years ago

“Ordered coffee table on 26th October and had delivery booked for 16th November. Had time confirmed by text and email. No delivery! Waited an hour on phone to be told that it had not been sent to the right delivery depot - despite them contacting me for delivery on the same day as order. Waiting for delivery team to phone back with new date. Let's see what happen! Don't know where we are meant to go to purchase furniture from, as have had this experience with another company too. If they don't delivery on next appointment will be getting a refund! Don't need a coffee table that badly.”

Helpful Report

Posted 3 years ago

“I ordered 2 and 4 seater sofa, my 2 seater was delivered but waited 3 times for delivery of my 4 seater what was a no show after 3 full days of waiting and hours up on hours trying to contact them. Last Monday they come but could not get the bolt off to get they arms off, so it was taken back still no contact after 3 calls. I have called this morning to cancel my order and they want 30% of the cost £1110 for me to have no sofas... This company is a complete scam 🤬🤬🤬🤬🤬 I have contacted trading standards and am in my rights to cancel has they failed to deliver both my sofas together..”

Helpful Report

Posted 3 years ago

“I ordered on 19th October, the next day i was called to book in delivery for 31st October. Delivery did not arrive... apparantly my sofas were at the wrong depot. We re-booked for 14th November... it didnt turn up. I have spent hours on hold to Sofology customer services, who say its in Rugby but their booking system isnt working and it needs to be booked manually. I have complained and visited the Thurrock store, who did not care. they said they would get a Manager to call me this morning .... that did not happen either. I am going to request a refund... this Company is a joke!”

Helpful Report

Posted 3 years ago

“Fraudsters is not enough to describe this despicable company. We bought an ex display emperor settee in September 2021 for £4.000. Paid 2k deposit and took out a finance fir for the ramainder. Promised delivery date was 28th sept. A day before, they texted saying they could not deliver as the settee was still in some depot. Ok following that, you would expect some form of communication to rebook a date. Nothing, so we started visiting the croydon store practically every week. The staff were very lovely before sales. But once they get your money, they are shambolic. Inept, ignorant and display an I dont really care attitude. We were told it was the new delivery company at fault. But hey, we asked about their tracking system, none existent. Customer service line is a bigger joke, hours in queue and always number 40 plus. Eventually after weeks of going to the Croydon store, they admitted that this huge emperor settee was lost, unbelievable. So we agitated for a replacement. They managed to track one down in Rugby or some far away place. To be delivered a week or 2 after. When we got no notification, we started visiting the croydon store again every week. To our horror, joy, one of the managers started alluding to the fact that she could locate this replacement on the system. And her job ends once innocent customers are conned into buying a product from them. We were left with no settee as we got rid of the old ones not knowing that sofology are fraudsters in disguise. Then suddenly on the 12th Nov, we got notification that the settee would be delivered the next day between 0800hrs and 12.30pm. We stayed home all day, took time off work in great expectation that this beautiful settee was finally coming. Another horrible treatment, no once came and no contact to explain why. So we went to the store yesterday, joy always managers to get customer service, a lady called Rhea. Very arrogant, no manners and very condescending. Telling to listen and not shout or be angry. Unbelievable, she gave 2 options, get a full refund or a credit note to buy another product. No mention of actually honouring their contractual agreement to deliver a product that was paid for. And not to forget, they have started collecting money from my account for a product that they have failed to deliver. Tell me how this is not fraud? Anyway this arrogant Rhea then decided that she would cancel the purchase and ask for refund. Not caring how we feel or if we really wanted a refund. All we wanted was for the delivery of the emperor settee. After reading all these reviews , I feel flabbergasted that the trading standard has not stepped in to expose these jokers. I know bbc watchdog has. For now, we will shop around for a new settee and wait for our refund. Not to forget that we met other customers at the Croydon store who came to ask for a refund as their product was not delivered.”

Helpful Report

Posted 3 years ago

“I am still waiting for my sofa over 6 months after delivery, I keep trying to contact them and got through once over an hour's wait, I was assured they would look into this and come back to me but still no call back, order from this company at your own peril!”

Helpful Report

Posted 3 years ago

“Shocking service”

Helpful Report

Posted 3 years ago

“Another missed delivery and poor service. These guys need to be reported to trading standards. Their service is appalling”

Helpful Report

Posted 3 years ago

Sofology is rated 1.2 based on 1,666 reviews