Sofology Reviews

Name: Sofology
Rating: 1.22

1.2 Rating 1,654 Reviews

5 %

of reviewers recommend Sofology

1.2

Based on 1,654 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sofology:

Sofology - Leather & fabric sofas, sofa beds, corner suites in hundreds of exclusive designs at low prices Feel at home on a sofa you love with UK

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287

Anonymous

Anonymous // 01/01/2019

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“Bought Lowa sideboard and whilst unit looks very good, it doesnt work, drawer opens 2 inches and spring hinge is broken. Have tried in vain to contact the company, even emailing CEO but nothing works. Issue with unit I can live with if customer service was not so poor.”

Helpful Report

Posted 4 years ago

“Ordered 2 sofas 20 weeks ago , have not heard a word since , no one answers the phone tried several numbers waited 3 hours , sent emails no response , i just want my deposit back , went back to the shop and they said they only deal with sales , and they tell you to ring customer services .After reading all these hundreds of terrible reviews i dont even want the sofas . CHEAP BADLY MADE FURNITURE FROM CHINA . Seems everyone is in dispute with this bunch of sharks .”

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Posted 4 years ago

“Appalling. Delivery cancelled after due time. Impossible to contact by phone and chat line unresponsive. The company appears to show signs of going into administration such is the lack of investment in service. From my experience the whole company could be operating a huge scam whereby they only have photos and try to deliver defective goods to customers who have paid up front. I have contacted Trading Standards about this possible scam and would urge others to do the same. Meantime, please consider if it is wise to risk your money with such a company.”

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Posted 4 years ago

“Disgusting service! I would not even give them one star if I could, people be aware. This is the most ridiculous company that you could ever buy a sofa from. the service before selling to you is great but wait until you have to stay on the line for well over 4 hours to book your delivery and for them to not attend. then you have to call back and wait another 4 hours as there is adorably one operator and you have 142+ people in front of you. Then they arrive and refuse to bring your sofa up through the staircase as they only use lifts and if the sofa doesn't fit in your lift good luck to get a refund as it is impossible. I will raise a complaint with the trading standard as this is just impossible and I would not believe this if it was not happening to myself. They will never deliver and you have to call your bank to block the transaction otherwise they would hold your money as long as they can. Disgraceful!”

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Posted 4 years ago

“Absolutely appalling! I had an estimated delivery date of May 16th and told via their customer account to choose a delivery slot from the above, none to be seen. Tried to call their delivery team, put on hold for 4hrs 45mins! No exaggeration honestly! When I got through, I was told couldn’t trace my order and to call back in two days. 3 emails, 2 web chat attempts and 15 phone calls left on hold and never getting through later. I am now no further on meanwhile Sofology have had full payment. Terrible do not buy from this company. I am now going to seek legal advice.”

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Posted 4 years ago

“The single star is for the service in the showroom, everything afterwards went downhill. We did at least get our sofas, slightly late but not the fault of the delivery drivers who were actually removal men hired ad hoc to do the delivery. Apparently they were kept waiting to be loaded at the Rugby depot for an hour past the start of my delivery slot, despite this being over 1 & half hours away from our location without figuring in the 2 other delivery's before me. No notification of delay, but the care kit was missed off the order (£39). Try contacting them several times by phone, always 1hr que. Tried message them multiple times, always bot response saying how busy they are. Very stressful experience and would not recommend.”

Helpful Report

Posted 4 years ago

“The customer service is absolutely appalling. I’ve been waiting since 30th April (now 17th may) for a call regarding where my missing table lamp is. I’ve still not had this call. I’ve been on hold for hours, hung up on and had various conversations open through the webchat function and nothing has been answered.”

Helpful Report

Posted 4 years ago

“If I could give no stars I would. Absolutely disgusted with this company. We ordered 2 sofas last August (2020.)Were told a wait time of 18 weeks. November came & went, didn’t hear a word. Spent hours trying to get on to customer service to speak to someone, emails & webchat all ignored. Finally spoke to someone mid December to be told sofas were ‘lost’ They re ordered & supplied 2 loan chairs & said the urgent order should be in warehouse end of January. We’re now in March, no communication, still taking days to contact & speak to anyone, finally told they are expected at the warehouse 26 April. Once more, nothing. I then discovered a Facebook group for Angry Sofology Customers, this provided me with email addresses of company managers & CEO. After emailing the Head of customer operations ( Jaime Goodger ) I swiftly received a call telling me that the sofas were due in week beg 10 May, had second call to confirm , but date of 17 May. We really thought we were getting somewhere until today (17 May ) we were called again to be told we would not receive our sofas at all as they haven’t been manufactured yet! They have offered a goodwill gesture of £150. We can re order with a 10% discount with a wait of 18 weeks, that takes us to October. No Sofology, why on earth do you think I would re order after this horrendous experience? I’m cancelling & going to a reputable company for my sofas. The awful thing is, I’ve dicovered that we are just one of hundreds ( over 600 people on the FB group ) that have been treated in this disgusting way. This store should not be allowed to trade. If you’re thinking of ordering from them, DON’T.”

Helpful Report

Posted 4 years ago

“Sofa supposed to be delivered on May15.. but haven't heard from them. It's already been a long wait of 4months. I don't know for how long should I wait more. Waited in queue for 2hrs to talk to customer care but all in vain.. call got disconnected.. tried again and the same. Such a horrible customer service.”

Helpful Report

Posted 4 years ago

“bought Heritage corner leather sofa, absolute garbage. Leather peeling off biggest waste of money . Would never buy anything from this store again.”

Helpful Report

Posted 4 years ago

“Sofa arrived with a dent at the front of it, they tried to repair no luck I’ve been waiting since October for a new sofa, delivery was arranged for two weeks ago no one showed up no phone call nothing, no one replies to emails if you phone your on hold forever only to be cut off. DO NOT BUY ANYTHING FROM THIS COMPANY”

Helpful Report

Posted 4 years ago

“Got a sofa November 2019 by jan 2020 recliner broken ,came out and fixed it .. couple weeks later other reclined broke then covid hit so never got anyone out to fix it till October to be told there was no proper feet fitted underneath since day I got it . Said I want replacement I opted for the Laurence range which was £700 more received it 5 months later and chair was missing eventually got the chair after 10 days and now the leather on sofa sagging really bag sent pics to them jist waiting on reply which could take weeks as have spent last 10 days chasing up the missing chair to be on the phone for hours at a time then cut off”

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Posted 4 years ago

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Posted 4 years ago

“Stay away from this company”

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Posted 4 years ago

“Delivery of our chair and footstool was booked for the 12th May between 7:30 and 10:30 no delivery no explanation no communication, tried to ring them several times waiting over an hour each time on hold before having to put the phone down due to other commitments , finally got through 2 days later, after 1hr 45min on hold.... they couldn’t give another delivery slot with both items I asked for the complaint procedure spent 15 more minutes on hold before being cut off. Tried live chat from 12th finally got a response on the 14th saying we will try to find out where it is, 30 hrs later still nothing. This is nothing more than fraud excepting money for goods and not supplying them. Would not recommend will not use again ......stay clear of this company....”

Helpful Report

Posted 4 years ago

“Scam. Failed deliveries and lies about ringing doorbell. I have a ring camera. 5 months wasted time. 2 hours waiting time on phone. Trying to get refund”

Helpful Report

Posted 4 years ago

“Staff in store great. Bought 2 leather electric recliners in August. Bought through the Store loan providers V12. Sofa arrived 3 weeks later using covid as explanation for delays. Delivered on 30 Dec 20. 4 days in one electric head recliner stops working. Waited 3 weeks for a technician to come on a weekend. Button broken. Received message saying 12 to 14 weeks wait for parts to come in UK. Amazed such a large company have no spare buttons... Husband convinced location of control buttons on side not in same place as display model in store. Being in Jan and a lockdown store was closed until April.. went in store checked display model and buttons are indeed 1 inch more forward than our sofa at home. Store sent message asking someone to contact us within 72 hrs chasing up new replacement button and inspect location of control buttons on our sofa.. No reply. So back to store who have again asked someone to contact us. Citizens advice said not acceptable. Trading standards have been informed. We were also advised to inform finance company of problems. We are still waiting for a response to the stores email. Customer service line is a joke. On hold for 3 hrs line then went dead before anyone answered. Online chat says response in a few mins. 2 hrs later no reply so i gave up. Absolute joke of a company...”

Helpful Report

Posted 4 years ago

“Purchased a sofa online, paid in full. Two failed delivery attempts. Countless hours on hold. Promised call backs - received nothing. Eventually I was taken seriously and was told the sofa was 'damaged' however I'm highly suspicious of this. At this point I asked to cancel the order and was refunded. Take my advise and do not order from this company. Poor products and even poorer customer service which will leave you stressed frustrated and angry.”

Helpful Report

Posted 4 years ago

“Just ordered my 5th sofa, 4 previous all significantly damaged. Absolutely zero quality control. Emails generally go unanswered. Hit and miss on aftercare personnel, some helpful (but clearly have no remit to make decisions) others are some of the most unhelpful and dismissive I’ve ever had the misfortune to speak to. Speaking to 100’s of others on (Facebook page ‘sofology angry customers’) the consensus is, is that the sofa you see in the showroom is built from far more superior materials than the one you’ll receive. I’ve had someone else’s (I can only assume rejected) order delivered to me too, with sofology claiming it was new (it had another customer order number attached). Save your money, your time, anger and frustration and buy elsewhere.”

Helpful Report

Posted 4 years ago

“Showroom experience great . All downhill after that . Leather on sofa sagging within twenty four hours took from November to March to get a response . Technician said was okay and was settling and would get to a point it wouldn’t stretch further . Pictures show it now at just over five months old . They will not inspect again . Poor quality and service avoid at all costs .”

Helpful Report

Posted 4 years ago

Sofology is rated 1.2 based on 1,654 reviews