Sofology Reviews

Name: Sofology
Rating: 1.21

1.2 Rating 1,661 Reviews

5 %

of reviewers recommend Sofology

1.2

Based on 1,661 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sofology:

Sofology - Leather & fabric sofas, sofa beds, corner suites in hundreds of exclusive designs at low prices Feel at home on a sofa you love with UK

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Sofology 1 star review on 10th September 2025

290

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All three items faulty could not speak to anyone tried and tried to get through phone constantly busy still ongoing not sorted yet very very upset disappointed no customer service at all AVOID.”

Helpful Report

Posted 7 years ago

“I purchased a sofa and armchair in December 2017 from Sofology. Some 12 weeks later I was unhappy with the appearance of the sofa as the seat cushions had gone flat and were sagging in the middle. I am of a light stature and felt that this should not have occurred after such a short period of use. I telephoned Sofology's customer service line and after a half hour wait to be answered, I was told that I had to have a web chat with one of their 'technicians'. I said that I didn't want to do this as I felt it needed to be inspected in person so I asked for someone to visit my home to look at the sofa, but was advised that "they don't offer this service". I was then advised to give the sofa a further "settling in period of another 6 weeks". I was then asked if I "unzipped the seat cushions at night to let them breath". I knew then that I was wasting my time and that they were not prepared to help me. I immediately contacted my credit card company, with whom I paid for the sofa. My credit card company persued Sofology, I obtained an independant inspection which confirmed that the sofa seat filling was fibre and therefore an inadequate material for a seat cushion, and 7 months after my initial phone call to Sofology's Customer Service line, I have had a full refund. Avoid, Avoid, Avoid Sofology as a company due to poor quality goods and lack of interest in customers once they have purchased a product.”

Helpful Report

Posted 7 years ago

“Whatever you do please read the reviews before you buy! Fantastic sales Talk, but if you have a problem with the furniture THEY DONT WANT TO KNOW. If I could turn the clock back I certainly wouldn't buy from Sofology!”

Helpful Report

Posted 7 years ago

“Hopeless fabric gone bad with in a year paid £185 upfront for the insurance and been refused by insurance saying which wasn’t stated in the claim. Hopeless company and rude customer service”

Helpful Report

Posted 7 years ago

“Made me very unhappy. 1st delivery was shabby and of poor quality. Returned after frustrating encounter with Sofology inept and clumsy customer support dept. Would never recommend this company.”

Helpful Report

Posted 7 years ago

“On line avert says sofas guaranteed for 20 years. When complained about fabric stretching on settee my sofa mysteriously only guaranteed for 2 years. Load of twaddle no help what so ever . I went to this company thinking they where trustworthy been had AGAN”

Helpful Report

Posted 7 years ago

“The sales experience is slick and good experience and that's when we are asked to review. I decide to wait for actual sofa delivery before I write the review and here I am. My sofa was delivered after 12 weeks, and even after delivery charges that I had paid upfront, I had to pay £30 for Saturday delivery, fair enough. One of the sofa was delivered damaged, the delivery crew noted it in receipt and said someone would call me. It has been 4 days and no call/no communication from Sofology. I had to pay extra £30 for getting a damaged sofa. There is no phone number to call for defect or support. Try this for yourself - If you call for ordering a sofa, you get through in one minute, for delivery issues the average wait time is 42 mins, and for defect, the automated voice will say there is no phone number and refers to the website. I called the Croydon store hoping they will help me. They said, once you have paid for your sofa then there is nothing more we can do. Anything you want, delivery, support, complaint, defect, call the customer care. We can't help you in anyway. The same cooperative sales guy become a rude stranger to you. Sofology does not know the concept of after-sales service ! I was sure no one would call me so I myself wrote a mail using the site, attached the pictures, and it has been 4 days, no communication at all. Feels like I wasted my £2511 in paying for the sofa. First I pay my hard earned money and then it is me who has to chase for elusive support. Please read the reviews carefully before you buy from here.”

Helpful Report

Posted 7 years ago

“Indifference Made a mistake when i ordered my sofas. Did not read any reviews .Now going down the rocky road of dealing with strange E mails. All of your comments appear to be coming true. T V adverts-fortunes on advertising -no budget for customer care? I think this company enjoys our pain. Ref1937419 D Long.”

Helpful Report

Posted 7 years ago

“Absolutely awful 5 month experience with this company (except the store staff who've been badly let down). First time customers with them and NEVER again. Different density sofa cushions noticed after about 3 weeks. Tried, tried, tried to get Customer Services engaged but to no avail despite us being polite from start to finish. We had to resort to the Furniture Ombudsman to progress our observations after being advised by the Sofology branch where we ordered the sofa to email a complaint. I could write this review in full but who'd want to read it all! Suffice to say, after a visit by a furniture 'technician', who admitted that there was a difference in cushion density, he said we had an invalid claim as it was not a manufacturing 'fault'. So, we're living with it now; nothing else we can do as they won't even swap the cushions at the branch. Sigh.”

Helpful Report

Posted 7 years ago

“This company is an absolute joke, I honestly can't believe they are still in business. We have had nothing but aggro since our sofa arrived and it's still ongoing nearly a year later. The quality is awful and the couldn't care less. Avoid this company at all costs. If this was a £200 sofa from Ikea, I'd blame myself and say buy cheap, buy twice, however, these sofa's are expensive but the quality is absolute tat.”

Helpful Report

Posted 7 years ago

“Cheetah 3 seat sofa was great until delivered. We sunk on it. Compared to the shop equivalent my wife was unable to rise from the sofa unaided, once seated due to the lack of volume in the cushion. NO PROBLEM said sofology customer services. They replaced the seating with like for like despite the visiting engineer advising a firmer, more stuffed cushion. It wasn't just the poor filling but the appearance was disgraceful . Sofology repeatedly told us ALL we had to do was plump the individual cushions every day in a manner that would require a fit teenager to do repetitively. These cushions are heavy and awkward for we have disabilities; which Customer services have ignored. Sofology repeatably kept closing the issue only with us reopening to try and find some help. We were told Sofology would not do any more. Therefore we had to have it reupholstered independently”

Helpful Report

Posted 7 years ago

“Just spoke to Natalie Wilde customer support Had Amersham Sofa since 7th April Badly damaged when delieverd ......been told that it will soften in Time but 3 months gone by still uncomfortable no give what so ever Im 90kg so not light either ,still no give Never mind got delievered damaged... You Dont go out and spend £3200 to be sat on day in day out not to have some form of comfort NO comparison to sofa in store Keep getting told same thing it's to the specication what crap it is Same shape as sofa in store, but nothing like it in the way of comfort As for customer support total JOKE!!!”

Helpful Report

Posted 7 years ago

“Very poor company who don't care about customer service or ethical selling. Mis sell you a sofa to do what it cannot, agree it was wrongly advertised and mis sold. Won't offer to refund it to enable you to buy the sofa you would of brought from another company if they hadn't MISLED you to get your money. I would seriously recommend you consider spending your hard earned cash elsewhere.”

Helpful Report

Posted 7 years ago

“Different shades of leather. Customer services WILL NOT SEND OUT REPRESENTATIVES TO LOOK, They want photos !! i sent photos and they said they are fine. SOFOLOGY ARE SCAMMERS AND CROOKS !! DO NOT BUY SOFOLOGY”

Helpful Report

Posted 7 years ago

“New leather sofa delievered mid April Slash in leather when delievered Still not repaired mid July Didn't order damaged goods!! Shop ordered from doncaster did not want to know once delievered not there problem basically NEVER AGAIN..........”

Helpful Report

Posted 7 years ago

“SOFOLOGY COMMIT A CRIMRE AGAINST CUSTOMERS BY NOT GIVING REFUNDS, THIS IS A CRIME UNDER THE CONSUMERS RIGHTS ACT 2015!!!! I just paid £1400 for a leather sofa and was told it will take between 3-6 weeks to be made for me soon as i got home i get a message saying choose your delivery date which was odd, they gave a date 10 days after ordering but i could have chose earlier, very odd as i only just ordered it, anyway "IT" arrived badly broken with a massive colour difference and lots and lots of different marks n the leather which was definitely not in the showroom example, it looked lie a different sofa to which i ordered by the sample book, funny that never had any colour differences either, strange that anyway then the shop says o we can't control colour differences in leather, WELL WHY SHOW A LOVELY LOOKING SOFA IN STORE WITH LOVELY SAMPLE BOOKS TO CHOOSE THEN SEND ME A BROKEN PIECE OF JUNK? Now can't call the people i need to talk to as they don't have an in coming call line. I took time off work for nothing now i still have no sofa and don't now whats happening, the delivery guys were brilliant and immediately loaded it back onto the van, now i will wait and see if they try to palm me off with the same sofa again or i actually get what i paid for, a newly made sofa with no colour differences as the one i got looked like 2 sofas muddled up. I won't begin to tell you about the chipboard structure the sofas are made from all bits and pieces chopped up and glue dripping out from everywhere, i could honestly make better myself, check yourself in store, ask to see underneath unzip the bottom and take a look what your buying. UPDATE!! It's been 4 days now since my furniture arrived broken with colour distortion, i have been back to the store and emailed everyone, i still have had no call back as requested, the only hint of communication is through this review as you can see, i did what they asked below and still no one has responded, i am now over £1400 out of pocket with no furniture and no one from Sofology wants to know they are ignoring my emails and won't call me back, i thought Harveys were bad these are a lot worse as you cannot speak to anyone. STAY AWAY FROM SOFOLOGY they have diabolical customer service, in fact they have NO CUSTOMER SERVICE AT ALL. UPDATE: After still having no replies to my emails and any communicaton from SOFOLOGY i contacted The Citizens Advice, They put me through to the consumer advice line which told me SOFOLOGY was committing a crime not giving me a refund. they are still using outdated legislation to con customers, USE THIS TO GET A REFUND, YOU HAVE YOUR RIGHTS, DON'T LET THEM TELL YOU OTHERWISE. (Under the Consumer Rights Act 2015 goods you supply must be fit for purpose. As there was a problem with the goods when I bought them, I request that you give me a full refund.) CALL the consumer helpline, they will tell you everything you need to do, they have a template legal letter f needed. SOFOLOGY are CONNING people into thinking they cannot get refunds when you can, as soon as mentioned the consumer rights act 2015 and told them they were committing a crime my money was refunded Immediately, they couldn't process it fast enough. I HOPE THIS HELPS ANYONE THAT HAD THE SAME PROBLEM AS ME WITH THIS UNSAVOURY COMPANY. DON'T BELIEVE THE TV ADVERT BULLCRAP. IF YOUR ARE STUCK AND CANNOT FIND THE CUSTOMER SERVICE NON HELPLINE FOR THIS JOKE OF A COMPANY IT'S 01942463019. REMEMBER THE CONSUMERS RIGHTS ACT 2015 IT'S CRIMINAL TO NOT GIVE A REFUND!!!!! THEY REFUSED ME 3 TIMES BEFORE I MENTIONED THAT NEW ACT OF 2015 NEW GOVERNMENT LEGISLATION. PLEASE IGNORE ANY COMMENTS FROM SOFOLOGY BELOW THEY ARE CON ARTIST SELLING JUNK. THANK YOU.”

Helpful Report

Posted 7 years ago

“Order sofas arrived not like on shop floor after care well had ur money on ur own no one is interested or no one wants to help avoid this company go else were”

Helpful Report

Posted 7 years ago

“sofa was scheduled for delivery today between 7.45 and 11.4am. It’s 4.13pm and there’s no sign or update of the sofa. The online chat feature on the website is useless and they have no information or contact with the delivery team. Contacted customer services and they will respond within 3 days. Have lost a full days worth of work. And no basic courtesy of someone even informing me that there’s a delay. Unbelievably inefficient systems and processes. Totally avoid.”

Helpful Report

Posted 7 years ago

“If I could rate 0 I would. The worst experience I have ever had! Reading other reviews the company needs to look at how the treat customers. I recieved 2 couches and when they arrived the stitching and colour where completely different to the swatch in the shop. After taking pictures that where taken by the store workers who stated the colour was completely different. Head office decided they where the same colour! Which is bizarre as they are now calling there staff in the store liars. Never ever would I go to sofology and I will telling all my customers the same!”

Helpful Report

Posted 7 years ago

“Bad,bad,bad customer service!!!!! I agree with all the other reviews!!! I am so disappointed I trusted the good reviews on Trustpilot!!!! As another person mentioned, the reviews on Trustpilot are mostly based on the experience you get in store. That's probably because as soon as you leave the shop you are asked to write a review for them. I was sent an email straight away asking for my review and also one of the guys in the shop asked me to write a review. I found it odd because I had not received my sofa yet so I decided to wait until I received my sofa before I left a review on Trustpilot. I'm glad I did. My experience with sofology has been so awful!!!! They really don't seem to care. After 13 long weeks waiting they finally contacted me to let me know my Sofa was ready for delivery. I chose the following Saturday (which is today) as my delivery date. Delivery was supposed to be happening today between 9:30am and 1:30pm. It is now 6:43 pm and still no sofa. When you try to contact customer service it is impossible to get through!!!! Why did it take so long in the first place for my sofa to be ready??? 13 weeks???? No communication from Sofology. When I called them after 11 weeks I was told they were not expecting the sofa to be delivered until the 2nd of July! Then I was contacted on the 13th week and told sofa was finally ready. Waited all day today. I was supposed to go out and I had things to do but I could not. I tried to phone in vain in order to find out what was happening. I finally went to the shop and talked to a customer service lady at the desk. She did not seem to care! No apologies and she did not seem in a hurry to help. She told me to sit down as it would probably take a long time. And she was right!!!!! After a very long wait she finally managed to get through to customer service and she passed the phone to me. I spoke to a lady who advised me that one of the delivery drivers did not turn up in the morning and that was the reason why my sofa did not arrive at the expected time. I totally understand her explanations but why is it that nobody contacted me to let me know???? When I asked the lady when should I expect delivery she put me on hold. After a very long wait, she came back on the phone and said it will take approximately 3 hours. It is now 7pm and I am still waiting!!!! I am so disappointed by the service! And now, after reading other reviews, I am worried that my sofa will come damaged! So worried! That is a lot of money I spent for that leather sofa and I am dreading delivery in case it comes damaged. I don't know how much longer I will have to wait but for some reason I have a feeling it will be a very long wait. My advice: Avoid sofology at all costs!!!!!!”

Helpful Report

Posted 7 years ago

Sofology is rated 1.2 based on 1,661 reviews