Sofology Reviews

Name: Sofology
Rating: 1.21

1.2 Rating 1,658 Reviews

5 %

of reviewers recommend Sofology

1.2

Based on 1,658 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sofology:

Sofology - Leather & fabric sofas, sofa beds, corner suites in hundreds of exclusive designs at low prices Feel at home on a sofa you love with UK

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287

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bough a £3300 sofa in June 2019 delivered sep 2019 beautiful sofa leather. One year later seat pads stretched and we both get numb bums sitting on it ( both of us under 9 stone) dh puts a cushion on top for comfort I sit on the floor. Done the recommended plumping after use ( I never did this once with my old sofa) Had my last sofa for 15 years did not have this problem, gave it to my mother who sill has it now, the problem is that sofa is better looking than my one year old sofa I would be lucky to get £50 on gumtree. Ringing up is a nightmare can't get through.”

Helpful Report

Posted 3 years ago

“We ordered a new 3 piece suite and we’re happy to wait 14 weeks for delivery. We were paid the full amount and after 11 weeks given a delivery date with a time between 7:15 and 11:15. At 2pm nothing arrived not phone call to say they were delayed. We tried to call Sofology help line and was 68thin the queue. After 25 minutes we were 44th and at this point we were cut off. At the same time I tried the online chat line but I have still not had a response. I went to the store and they were clearly not interested and said they have no way of knowing where the sofa is or if or when it will be delivered (3rd party deliveries). At 4:30 we received an email to say it would be delivered the next day between 7:15 & 11:25. However 10 minutes later we had a call from the delivery driver to say he was 10 minutes away. They were 2 fantastic guys who were very helpfully but do not work directly for Sofology. They said they are given 20 minutes to park, unload, install, unpack, construct, remove packaging. This is not realistic. They were rushing and it still took 40 minutes. The management of Sofology need to take their heads out of there arses and get real. Sort the communication routes. If I had read the reviews I would never have bought a sofa from them. I gave 1 star but it’s only because it won’t allow 0. Thank you to the delivery guys who are obviously being unfairly treated. I will never recommend Sofology to anyone. No contact by phone, email, or live chat or answers from store!!!! After sales is absolutely disgusting.”

Helpful Report

Posted 3 years ago

“Do not buy a sofa from this company. They are an absolute joke. First agreed collection of old sofa on the 18th October wasn't booked by the store. Was told to leave it outside and they would arrange collection after the delivery of the new suite which was booked for the following day. The delivery never happened. Emails, live chat and on hold for over an hour and a half, no one got back to me. I had to call the local store directly who said that they would get back to me. I had to ring them back three times to see what was happening. Finally a two weeks later someone called me, followed by an email confirmation,to say the old furniture would be collected yesterday and new delivered to day. The old furniture was collected but guess what? The new hasn't arrived! On contacting the store it appears that it hadn't been booked for delivery. What a joke! So we have no furniture to sit on and a promise that someone will call me on Monday or Tuesday. I won't hold my breath.”

Helpful Report

Posted 3 years ago

“Worst company by a country mile. Bought sofas at start of June. Spent a lot of money. Delivery date pushed back from Sep to October to November. Customer services is non existent. Over 3h wait time to be told absolutely nothing on delays and failed promises. After 4.5 months given delivery slot. Stayed in all day, arranging family to come up and paid extra for childcare. No delivery despite being reassured that the delivery van was on route and “stuck in traffic” on numerous occasions throughout the day. Next day no call back. After long wait I was then informed that the delivery van was not out to deliver sofas as they have not been time stamped and therefore still not been built. You can imagine how I felt. An absolute shambles. Cancelled my order by going in store. Managed to get a full refund at least. They should not be allowed to trade. An utter disgrace of a company. A number that works to get through without spending 3h on hold is the delivery number 020 3738 8875. They have access to notes and can update you (if you believe them)”

Helpful Report

Posted 3 years ago

“Zero stars. Failed delivery. Faulty goods, two failed collections, have finally brought the rubbish products back myself and are currently sitting at the front of the Cannock store if you want to come and look at the terrible quality ! Nobody in store can sign to say that they have the goods back! TOTAL THIEVES!!!!”

Sofology 1 star review on 12th November 2021

Helpful Report

Posted 3 years ago

“Had very bad experience 3 times with these people. First time i was told not to buy sofa from outside your town and if anything happens I will have to go to the sofology shop where we bought the sofa from. WHICH IS LIE. Second time was when I found few items in clearance and wanted to but them but they did not honor the price and said it was an IT error and wont give it to me on that price. Looks like they advertise one thing to lure people and dont sell them actually. WHICH IS A SCAM. Third time was when we actually placed and order waited for sofa delivery on the day. Number of emails were also there for confirmation. Sofa didnt arrived so we called then they said that sofa is not available. WTF who does that. WHICH IS A COMPLETE FRAUD.”

Helpful Report

Posted 3 years ago

“ABSOLUTELY AWFUL. THIS COMPANY SHOULD BE ASHAMED OF THEMSELVES. WHY ARE YOU ALL LYING TO CUSTOMERS. STOP AMKING A FOOL OF THEM AND TELL THEM THE TRUTH!!!!! e”

Helpful Report

Posted 3 years ago

“How about we all get together and hire a lawyer as we're all complaining about the same thing? They have our money but we don't have the goods, surely that's a breach of contract?”

Helpful Report

Posted 3 years ago

“Shocking!!!! Customer service doesn't come into it. I don't have the time or inclination to write everything that has gone wrong with my sofa order and delivery. The sofa was delivered with broken legs....6mths later can't use the sofa!!!! Countless hrs waiting on the phone...only to be cut off. No replies to emails...the list is endless. DO NOT BUY FROM THIS COMPANY!!!!”

Helpful Report

Posted 3 years ago

“Do not buy the leather linara sofas from sofology !!!! You will be paying out a lot of money for rubbish.One month after receiving our sofas the stitches started coming away on one of the sofas & all the leather on them has gone big &saggy!!!!They sent somebody to look at them & take photos then a couple of weeks later we got a call from them to say there was nothing wrong with them!!!! & if we wanted them refilled we would have to pay for it.Sofology they should have been filled properly in the first place!!!!!! Rubbish company do not give them your hard earned money!!!!”

Helpful Report

Posted 3 years ago

“Their customer service is absolutely shocking. Couch not yet arrived and no updates whatsoever from the company. Impossible to speak to anyone via phone or message. Shocking!”

Helpful Report

Posted 3 years ago

“I’ve ordered a sofa for £3500 in April & i paid it in full , it was supposed to get my order in 12 week but they still keep saying we waiting for your order ! They’ve made a phone call to book my delivery for 1 week a go but they lied . Whenever I contact them ( in Manchester show room) they saying we’ll contact the wear house & get back to you!! It’s been 8 month they’ve just saying this week or next week ! Very horrible servise if I knew the Sofalogy is like this I would never ever purchase anything from them.!”

Helpful Report

Posted 3 years ago

“How I wish I had looked at the reviews before we ordered from sofology before we placed our order, as with everyone else we ordered our sofa back in June, was assured 18 weeks maximum wait, first date was October, second date November now had an email to say December. Cannot get through to anyone on the customer support number or email, think we may be making a journey to the store at the weekend which will probably be quicker than trying to ring!! Will not buy from here again. Absolutely awful customer service!!”

Helpful Report

Posted 3 years ago

“I wish I have seen the reviews before! I had my delivery booked to arrive last weekend and nothing. No communication, no e-mail, and I cannot contact anyone from the company as the CS line has hours of waiting time and all the emails I tried or website messages had no reply. I really love the sofa I bought and was looking forward to receive it but I am now loosing hope! If nothing happens until this weekend I’ll be going there for a refund. This is a joke! We donated our old sofa and are now seating on the floor! I’m so disappointed!!!”

Helpful Report

Posted 3 years ago

“This goes for sofology generally and not limited to any particular store. Customer service before you hand over your money - Adaquate. It's ok. No prizes for doing what you're supposed to do. Customer service after they have your money- Terrible. Seriously, the worst i have ever experienced with any company at any time.... ever. Absolutely awful. Communication with their customers -sofology : "whats communication"? Web chat service- Pointless, 2 days later and my question hasn't even been read. This is standard. Nothing immediate about it. mysofology - Almost no information. No confirmations. Nothing useful. Unless you want to pay them some money then its highly efficient. Answering phone calls - rare and be prepared to hold for at least 90 min...but they give you little choice but to call and hold...but dont expect a resolution at the end of it. Email responses- I've concluded that all their customer emails go straight into the recycle bin...or maybe just mine. Online support request - nothing fast or personal about it. Waste of time. Will you use sofology again or recommend- looooooool thats funny. NOOOO. Only God knows when my sofa will arrive....I'm trying to ask sofology for confirmation of a date after receiving a notification...but evidently they're not prepared for those sort of enquiries from customers. YOU HAVE BEEN WARNED!!!! AVOID!!”

Helpful Report

Posted 3 years ago

“What went wrong? Nothing went right. Just taken the fourth day off work for delivery...guess what? Today's delivery was better than the previous three, a van did actually arrive...alas, no sofa onboard though. I have NEVER dealt with such a disorganised shambles of a company. Where is my sofa? who knows, certainly not sofology. Please do not hand your hard earned cash to these people.”

Helpful Report

Posted 3 years ago

“Everything that could go wrong went wrong with this company! Avoid at all costs. After many delays finally the sofas were coming. They required space to put them together so of course the morning of delivery we got rid of our sofas only to have no delivery. A disabled mother with spinal issues has no where to sit. A second delivery was promised. Stayed in all day and we again received nothing and no contact!! Shocking beyond belief. I have now contacted my credit card company as well as ombudsman. Cancelling my order and going elsewhere! I have zero sofas and totally regret shopping here. The stress caused is just unbelievable and their customer care is minus zero... worst experience of my life!!”

Helpful Report

Posted 3 years ago

“Do not believe what the store salesman tells you. We was reassured that once we place our order, which was bad in summer time 2021. That we could ring the customer service team and get the delivery date moved forward, once we got a move in date for our new home. When we finally got a date I rang the customer service team after waiting over 2hrs each time on hold, they was very rude and reassured me that I won’t be getting my delivery until December 2021. They tell you to use the online chat service which they provide as it’s meant to be “quicker” and that even took 3 working days for them to get back to me. I would never be using this company ever again!”

Helpful Report

Posted 3 years ago

“DO NOT USE THIS COMPANY!!! Be warned! We stupidly purchased a sofa from sofology, without reading the reviews. Ordered in August with delivery expected in early November. Paid our deposit & walked out of the Cambridge store excited. Received a message at the end of October stating our sofa was ready to be delivered (great). We booked our delivery for Monday 1st November & paid the balance for our sofa as requested. Received a message on 31/10 saying the sofa would be with us between 10.45-2.45 (brilliant). Took the day off work, moved out the old furniture & waited……& waited……& waited! Got a phone call just after midday to say our sofa wasn’t coming!!! WHAT? Apparently it hadn’t arrived at the warehouse in Rugby yet (right, then why get us to book a delivery & pay in full)? No idea when it was coming but should be a few days at worst, but was promised a follow up phone call. It never came, we tried to call customer service (seriously don’t waste your time)! Waited on hold for 2 hours only to be cut off, twice. Gave up & took the 1 hour round trip into the Ipswich store (who were really helpful by the way). Insisted on a refund as all confidence was lost & had no trust that ‘Sodogily’ would ever deliver. The staff in store were great & organised a full refund within days. Now have no sofa in time for Christmas & have had to order another one from John Lewis, who we can trust. However we will have to wait until February now until we have a sofa, so disappointing but important lesson learnt. Do your research before you hand over your hard earned cash! Sofology should not be allowed to trade!”

Helpful Report

Posted 3 years ago

“Worst customer service. Wasted hours on the phone. No delivery and no loan sofa. Kids sitting in the floor! Do not buy from this company.”

Helpful Report

Posted 3 years ago

Sofology is rated 1.2 based on 1,658 reviews