Sofology Reviews

Name: Sofology
Rating: 1.21

1.2 Rating 1,658 Reviews

5 %

of reviewers recommend Sofology

1.2

Based on 1,658 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sofology:

Sofology - Leather & fabric sofas, sofa beds, corner suites in hundreds of exclusive designs at low prices Feel at home on a sofa you love with UK

Visit Website

Write Your review

Tell us how Sofology made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

287

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“AVOID SOFOLOGY AT ALL COSTS Sofology are the worst company I have ever had the misfortune of dealing with. I ordered a Radley corner Sofa in July 20 and was promised delivery in October. This was delayed by two months and when the sofa was eventually delivered in Decembers is was defective. One of the chairs collapsed after 5 days and couldn't be sad on as you could feel the frame underneath the seat cushion. Sofology claimed there was nothing wrong with the chair with their technician claiming it was just the favourite chair and well worn in. After an argument and explaining a sofa should't collapse after 5 days they agreed to replace the sofa but I had to then wait until June. Sofology wanted to take the defective sofa immediately and expected me to be without a sofa which I had to argue wan't happening especially as I was paying for the sofa each month and wasn't giving them money for nothing. A replacement was delivered in June after multiple calls chasing them for a delivery date. I was then told they couldn't book delivery as I had to pay them £2175 for the sofa. I then had to explain it was a replacement and I wasn't paying them for two sofas. At this point the advisor stated they would need a manager to clear the balance and would call me back. She ended the call and I haven't heard from that particular assistant again. After multiple calls they cleared the balance and delivered the sofa only for the second sofa to be defective. I then spend many hours on the phone and was offered a refund, exchange or store credit. Once again Sofology said they were going to remove the sofa immediately unless I took an exchange. By this point my girlfriend was pregnant and unable to be without a sofa I accepted a replacement as this was the only way to remain with a sofa whilst the new sofa was built. The third sofa was delivered at the end of October but when it was delivered they'd only built part of the order. They had completely missed the console/armrest off the order. When I called to complain about this Sofology then had the cheek to tell me the console wasn't missing it was my fault because I hadn't ordered one. I swiftly explained the sofa was supposed to be a like for like replacement and if the console hadn't been ordered it was because they hadn't ordered it not me. By this stage I demanded a refund, Sofology were quick to remove the Sofa however I'm still fighting with them to get my money back. They removed the sofa 1 day before my first child is due to be born and left us with no furniture. They've told me I have to wait 28 days for my money back which means I can't afford to go and but another sofa. I have paid the sofa off in full, paid them £2175.15 and have nothing to show for it, and will be bringing my baby back to an empty house.”

Helpful Report

Posted 3 years ago

“The sofa we revived after a 3 months wait was OK, probably didn’t help the delivery guys literally threw the sofa around (there a creek when you sit down and it’s brand new) Sofology need to get a grip, a thorough investigation of their executive actions needs to be undertaken. why is their parent company DFS not taking action? Why is the only way to contact them Twitter? Why do they have thousands of complaints daily that aren’t answered. This is not a company you should buy from at all, a very basic requirement should be you can speak to the retailer and feel they are happy with your purchase. Sofology is absolutely shocking in these areas and need a drastic overhaul.”

Sofology 1 star review on 4th November 2021

Helpful Report

Posted 3 years ago

“We were due to have two sofas delivered on 29th Oct only to receive a phone call from the delivery driver at 17:17 to say that our order wasn't on the lorry.!! Since then despite several emails, attempts at phone calls and a visit to the Swindon store we are no further forward. This is the worst customer service I have ever experienced..”

Helpful Report

Posted 3 years ago

“I'm surprised by all the bad reviews, maybe I just got lucky or I'm more patient / understanding than others here... I had an overall very good experience with Sofology! Things were a bit slower but I expected that from the very beginning given the current circumstances. The sofa came 3 weeks after the estimated delivery date. Got a call to confirm a delivery slot and it was delivered as normal. They were also a bit slow coming back to my emails, roughly about 4/5 days but again this didn't bother me because I expected it and I'm sure they're down staff like everywhere else at the moment so whatever. I always got lovely and helpful responses. Overall I'm really happy with everything! The sofa is absolutely amazing too and the delivery guys were lovely, in and out in 15 mins.”

Helpful Report

Posted 3 years ago

“DO NOT BELIEVE A WORD THE IN STORE SALESMAN SAYS. Customer service non existent 4 week delay and not a word of explanation or even if my Sofa will be delivered after 4 weeks AVOID AVOID AVOID”

Helpful Report

Posted 3 years ago

“Sofology sofas used to be ok for the money. But the real problem is that they don't care about customers at all. There is literally no way to contact them. Their phone line always has a minimum of an hours wait and while you wait they add insult to injury by telling you you can get fast immediate access from their website. You can't. The web delivery system doesn't work. They don't respond to email or chat. Even when you get through and create a booking for delivery they won't honour it and there is no way to contact them (apart from the above mechanisms for ignoring customers they provide). If there was a zero stars that is what I would give them - they take your money and then disappear altogether.”

Helpful Report

Posted 3 years ago

“If you thought buying a sofa or chair from them would mean it would be delivered you would be mistaken . The phone lines are no longer working no matter which service you require .Emails go unanswered . I presume they are are going into receivership or something .”

Helpful Report

Posted 3 years ago

“Shambolic customer service . I’ve had the sofa arrive but not the cleaning kit. When I finally got through to customer service ( over an hour waiting ) they said it would arrive in a few weeks. Three months later and you can’t get through to customer service. Will not buy from again simply as no excuse having such poor aftercare. You really do need to think what if you had a problem with your sofa as there is such poor customer service”

Helpful Report

Posted 3 years ago

“Avoid, avoid I cannot believe you can't speak to anyone, and was always 46th in the que everyday for 4 days, furniture didnt turn up after waiting allday also still no contact, no phone call, no email respond. Disgusting service never again”

Helpful Report

Posted 3 years ago

“Dear Potential Customers One star is far to much for this disgraceful company that threat customers with the utmost contempt. They will promise you everything yet deliver nothing. Please do yourself a favour and keep clear. There are may other reliable sofa companies so don't waist either your time and money with this deceitful company.”

Helpful Report

Posted 3 years ago

“Sales men sitting on sofas felt uncomfortable viewing not even acknowledged by them very nice lady however this is the Plymouth store.”

Helpful Report

Posted 3 years ago

“Horrendous customer service phone service. On hold for hours! Having to drive to Maidstone store tomorrow to be able to amend our order. Which is over an hour away!!!”

Helpful Report

Posted 3 years ago

“DO NOT BUY FROM THIS COMPANY! Excellent instore customer service, just don't expect your sofa to arrive anytime soon. Delivery was 2 weeks late, not a problem they kept us informed. Deliver was booked with an agreed time scale but was a no show. Waited 3 hours on telephone to be cut off. Now having to do a 120 mile round trip to go into store as you cant speak to anyone. Look at facebook and twitter, it seems this poor service is common some having 4 to 5 no show deliveries. NHS worker with nothing to sit on. Thank you sofology!”

Helpful Report

Posted 3 years ago

“Still waiting for our sofa which was originally ordered in June. We were advised lead times were 12 weeks but would generally come quicker. We received a message in August to say our sofa was being delivered to the warehouse and should expect to confirm a delivery date shortly, two weeks passed and we then received a text to say the order was delayed until 25/10. We have sent numerous emails and store confirmed we should be receiving a call back regarding our complaint in due course but still no call. After spending 3 hours on hold only to be cut off as I was connected and calling store numerous times we are still non the wiser as to when our sofa will be delivered. Our sofa has now been delayed for a second time until 11/11 and haven’t even received a text or email to confirm this. Customer service have been poor and that is if you manage to get through on their ridiculously long hold time. Web chat is useless and nobody replied after 2 hours of sending message. Pointless having an email as nobody responds.”

Helpful Report

Posted 3 years ago

“I was told delivery would be September then changed to October. Finally the sofa arrived but when put on its end to get into the lounge the ceiling was to low, delivery men had to take it back they told me customer services would call shortly to discuss options. I waited three days and still no call from customer services, I sent two e-mails and no response. So I called customer services and waited three hours on hold to speak to someone. I had two options, one being pay 20% of the sofa price to get a smaller one or 30% to cancel the order. I have had to pay £209 to get a smaller sofa plus wait another 20 weeks. Worst customer services and company I have ever dealt with. Make sure you read terms and conditions with a fine tooth comb.”

Helpful Report

Posted 3 years ago

“Went into the Preston store, and had a great experience choosing our sofa, paid deposit and was told will take around 12 weeks. I saw the reviews here after and was extremely worried as many had a bad experience. But low and behold we got a text to confirm delivery the night before and sofas came the next day. They were delivered by a third party company and the men were great, the sofa didn’t fit through our door but they delivered through the conservatory and removed the internal sliding door to ensure it fit, even though the other delivery man told him not to and to put the delivery down as a fail due to not being able to fit through. The door came off and sofa came in, and he put the door back on. I think no one who gets a good experience writes about it, I can’t fault sofology.”

Helpful Report

Posted 3 years ago

“Received an email from Sofology to say sofa would be delivered next day between 11am and 3pm. So waited around for delivery but none came! No update or apology whatsoever and still no sofa. What on earth is going on with this company?”

Helpful Report

Posted 3 years ago

“I was due to take delivery of my sofas, guys came missing 2 sofas. I gave tried calling can't get through, tried live chat sitting there for well over an hour, no response. Raised formal complaint 3 weeks ago, no response Told by chat handlers who emailed me contacting depot, basically don't call us we'll call you, absolutely disgusting 😑 not got a clue about customer service, still no sofas, still don't know where they are and still no apology or contact from sofology I am still having to try and contact them, and yep can't get through. They didn't even no my sofas weren't delivered and shows on my account as delivered!!”

Helpful Report

Posted 3 years ago

“Sofa was suppose to be delivered on the 15th of August, they’ve changed the date for September. The date arrived and they post pone for October. It’s now the end of October and I still haven’t received the sofa. It is saying on the login area that is to be delivered on the 20th, it’s now 29th and we haven’t heard anything about. 3hours on the phone queue and when you close the line cuts off. Avoid with all your strength this company, 0 star for the poor customer service. Lucas Carlos”

Sofology 1 star review on 29th October 2021

Helpful Report

Posted 3 years ago

“Waited 6 months for our sofa and chair! Had 2 delivery dates not turned up! Now they have lost my chair! I still have no sofa can’t speak to anyone spent total of 17 hours on hold! They lie, they avoid you they hang up on you they are disgusting!!! Avoid avoid avoid!”

Helpful Report

Posted 3 years ago

Sofology is rated 1.2 based on 1,658 reviews