Sofology Reviews

Name: Sofology
Rating: 1.21

1.2 Rating 1,658 Reviews

5 %

of reviewers recommend Sofology

1.2

Based on 1,658 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sofology:

Sofology - Leather & fabric sofas, sofa beds, corner suites in hundreds of exclusive designs at low prices Feel at home on a sofa you love with UK

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287

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Went to the Plymouth store, promised 9 week delivery, conveniently after the 14 day period where I could change the order, it then changes to 20 weeks.... Quite the change. After 2 HOURS on the queue, they tell me that 9 weeks was never the case and blamed the pandemic. They then told me that it may be longer than 20 weeks and they cannot guarantee a date for me. Says it all.”

Helpful Report

Posted 3 years ago

“Absolutely shocking standard of leather. Have arranged for the items to be collected and will be awaiting refund with bated breath based on their appalling customer service. DO NOT WASTE YOUR HARD EARNED MONEY. A very distressing experience”

Sofology 1 star review on 29th October 2021

Helpful Report

Posted 3 years ago

“Delivery booked for 27th October and it didn’t turn up. Spoke to someone at customer service after a 2hr 10 min wait and got cut off !! Customer service is terrible and no communication to the customer what’s so ever. I’m wanting to cancel my order now and go elsewhere.”

Helpful Report

Posted 3 years ago

“Sofa and chair delivered leg snapped off and 3 others wobbly. Collected it a few days later. Very disappointed. Still waiting for refund!”

Sofology 1 star review on 28th October 2021

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Posted 3 years ago

“I bought a sofa and armchair 14 weeks ago, paid a third and took out a payment plan - the delivery notification demands payment of the whole outstanding balance before I can book a delivery slot. Impossible phone queue runs to hours and then goes dead, web chats are ignored no matter how many you open, e-mails are ignored too. No way to contact them. Shockingly bad customer service - the absolute worst. They take your money and then ignore you. Avoid.”

Helpful Report

Posted 3 years ago

“Haven't had our sofa for 6 months, been delayed countless times even when they've planned a delivery day, and pull the plug only a week before. avoid this company at all costs. by the looks of it, we won't be getting our sofa untill next year and we ordered it in June. Tried to call their customer services, tried twitter and can't speak to anyone. AVOID AVOID AVOID!”

Helpful Report

Posted 3 years ago

“Expected delivery date for my sofa was 3rd September. I didn’t receive a text until the 18th October to book my delivery. Confirmation text recieved the day before. Delivery was booked for 26th October and didn’t show up. No call no email. Phoned customer services twice and both the women I spoke to placed me on hold then put the phone down on me. Went into my local Sofology store- the sofa had been delivered to a different warehouse. They rearranged delivery for Tuesday 2nd November, another week later. Paying 3k for a sofa you’d expect the service and delivery to be seamless. It’s anything but!”

Helpful Report

Posted 3 years ago

“Sofa was due to be delivered in May, the day before delivery we got rid off our old sofa and had a call from sofology saying the 3 seater would be delivered but the 2 seater was not in the container? 3 seater was delivered but was damaged, reported to customer services and were told to hang on to the sofa a new complete set would need to be made! 14 weeks later and delivery was set and also collection of damaged sofa, great we thought but oh no they had re-ordered the wrong colour! We called customer services and after much hagling decided on a refund but they had to collect the damaged sofa first. 7 days to get refund once sofa collected and we brought local who gave us a loan sofa until ours arrives with a lead time of 4-6 weeks. What an absolute shower, we would never recommend Sofology.”

Helpful Report

Posted 3 years ago

“Answering a customer who wrote 2 days ago YES I think this company should be looked into. Over 3weeks ago I had a delivery minus a recliner chair. I have heard nothing from them. I reported it to the Plymouth store they said someone would get in touch in 5 days. 3 weeks now I have heard nothing. I have sent about 5 emails several attempts at phoning them without success reported to customers service no reply. I have been in touch with rip off britain also my mp. Not sure what else to do. I might go to store and sit in one of their sofas until they sort this problem out. It’s disgusting to be treated like this especially when I paid for it in full. I would never recommend this company. I have never known this sort of treatment before from any company and I have dealt with a few in my time as I am 75 years old . It is giving me so much stress. No one should be treated like this.”

Helpful Report

Posted 3 years ago

“I was waiting on our sofa to come on the 22nd of October but no sofa arrived,no phone call I emailed them a few times even emailed the manager of the Peterborough store but no answer .Can’t get anyone on the phone ! We already got rid of our old sofa when we knew ours was getting delivered,so now we have no sofa and no one to talk too .We don’t even know when it is supposed to come now !! We are so angry and disappointed . We don’t even want the sofa now ! .”

Helpful Report

Posted 3 years ago

“My wife and I bought a sofa from sofology in May 2021 at the Reading shop.Initially time of delivery was 3 months from the date of making our order. We have been waiting for the delivery 6 months gone by now. Sofology have been pressuring us to complete our payment whilst they are busy extending the delivery date. We were specifically told last week that we would be able to book a delivery on the 23rd October 2021, once we pay full amount. We paid the money in full on 22nd October and booked our delivery for 1st November. I just got another phone call now from them saying they will deliver on the 4th instead of the 1st November. They are unreliable, just poor service. I fully understand Covid-19 affected a lot of things but sofology are a let down in our case.”

Helpful Report

Posted 3 years ago

“Took a day off work and had my old sofa removed to make way. Delivery did not turn up. Waited 2 hours on phone before getting cut off. Live chat is a joke, waited 16 hours before my chat was read for them to then close it as I did not respond. Several emails sent. The most frustrating company I have ever come across. Their contempt for their customers says it all. Do not go near them.”

Helpful Report

Posted 3 years ago

“Cushions were missing on delivery have managed to get through to customer services after four hours . Was told we will phone back with an update that day . Three weeks later no update and have spent hours on phone unable to get through and emails not being answered. Don’t buy from here and save yourself the stress .”

Helpful Report

Posted 3 years ago

“Does anyone else want to bring this to the attention of trading standards? They were investigated on BBC Watchdog some time ago. We were in the same position as many of you regarding delivery issues and subsequent 'appalling' customer service and now have a 'faux' peeling leather sofa and no one is interested. Trust Pilot reviews seem to me to be faked too. This site tells the real story of consumers that have had the Dick Turpin treatment. And here starts the long, laborious process of getting our money back. We need to make a stand here!”

Helpful Report

Posted 3 years ago

“Poor service 3 failed deliveries Order now 3 months over due Avoid like the plague”

Helpful Report

Posted 3 years ago

“Nightmare from when order was placed. Sofa delivered with a hole in the back of fabric in June and still waiting to get the replacement fabric. Every time I call I have start explaining from the beginning - nobody knows what they are doing. Absolute shambles of a company will NEVER use again do not use!!!!!!!!!!!!!!!!”

Helpful Report

Posted 3 years ago

“Complete joke. Happy to take my money but then not deliver my sofas. Impossible to contact them - lines hang up or you wait on hold for 2-4 hours. Webchat and emails go unanswered. When you do eventually get to speak to someone they are quick to say they’re sorry and understand but are completely unable to help. They just say a ticket has been raised and they have escalated it. Well they have done that every day and nothing ever changes. Still no sofas. Have raised with trading standards.”

Helpful Report

Posted 3 years ago

“Can I not award a zero? Cannot make contact with this company. Website takes you round in circles and gets you nowhere. Eventually got a delivery date after weeks of trying and guess what? Yup it did not arrive and again no contact from them to rebook so need to start again. Maybe sitting on the carpet is not so bad??”

Helpful Report

Posted 3 years ago

“I would advise any/all of those who have paid a deposit to Sofology and have had one or more delivery dates changed and/or altered without any communication and/or have had damaged goods delivered and/or have paid in full and not recieved same goods and/or products to jointly serve class action litigation as no other method or form of protest will ever alter the method and/or process they employ to deny you your consumer rights under the Consumer Rights Act 2015. It is pointless moaning, take action together in strength, that will definitely get their attention.”

Helpful Report

Posted 3 years ago

“This saga goes on and on and on. We ordered a suite on Dec 7 2020. It arrived May 20 2021. It was faulty - the feet of two items were light wood, and the third was black. So replacements were requested. Twice by e mail and twice by phone we have chased this. Promises were made that we we would be phoned within 24 hours with news - nothing. They have still not arrived. Today the excuse was made that they have been lost. So why did it need us to chase them again in order for them to realise this? So we were offered £50 to accept the faulty ones - £50 on a £2,400 Suite - it's a complete insult. We have told them we want the correct feet - and they have told us it will be another 12-14 weeks - that will be over a year since we ordered the item! Surely they could make 4 correct feet and get them over by whatever means (courier? aircraft?) in days. But they don't care. We were 40 minutes getting to talk to an advisor today - our previous contact with an advisor produced no action. E mailed complaints produced no response. This company is utterly appalling in its product quality, attention to detail and customer service and one star is more than it deserves. I have asked them to collect the suite as they are clearly in breach of their contract sale terms. After over a month they haven't responded.”

Sofology 1 star review on 20th October 2021

Helpful Report

Posted 3 years ago

Sofology is rated 1.2 based on 1,658 reviews