Sofology Reviews

Name: Sofology
Rating: 1.21

1.2 Rating 1,658 Reviews

5 %

of reviewers recommend Sofology

1.2

Based on 1,658 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sofology:

Sofology - Leather & fabric sofas, sofa beds, corner suites in hundreds of exclusive designs at low prices Feel at home on a sofa you love with UK

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287

Anonymous

Anonymous // 01/01/2019

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“Terrible company we are still waiting for our chair where is ? Cannot contact you where are you? Any calls go in a never ending queue so we cannot even cancel and get our money back”

Helpful Report

Posted 3 years ago

“Very poor customer service. Ordered a lamp in July was due to be delivered September, no delivery or despatch date. Contacted Sofology and got palmed off with they're very busy, eventually after 8 emails progress chasing the lamp delivery date I was told in October there was an issue with delivery so the lamp would need to be reordered and it wouldnt be delivered until after Christmas. Customer service is a complete joke.”

Helpful Report

Posted 3 years ago

“Ordered the Nimbus corner sofa with foot stool in May 2021 to take delivery in Oct/Nov 2021 £2.400 i paid £250 deposit then i called into the shop 8th Oct to ask for a del date only to be told they forgot to put the order in .. Im beyond angry 😡”

Helpful Report

Posted 3 years ago

“The worst experience ever with a company. Had a sofa delivered damaged then replaced with another damaged one. Arranged collection and the driver never turned up after waiting in from 8am-8pm. Re arranged the collection for 9/10/2021 and the same happened. No collection after waiting at home for another 12 hours. Disgusted with the poor service and lack of communication. BTW their sofas are made from poor quality hence I would stay clear from this company. Check out their 100's of NEGATIVE reviews online for poor quality and service.”

Helpful Report

Posted 3 years ago

“Absolutelely terrible customer service. waited for months and months to get replies to my emails, near-on impossible to get someone on the phone, only to then be advised to go hire someone to fix it? ...baffling.”

Helpful Report

Posted 3 years ago

“Order was late. Order was wrong. Almost impossible to contact customer services. They got all bullying and said they would charge 30% to collect their mistake. Lots of hassle & wasted time. Stay away from this lot unless you enjoy aggravation.”

Helpful Report

Posted 3 years ago

“1st sofa arrived faulty, and to make it worse, their fitters damaged my flooring. Sofology sent an engineer to look at the faulty sofa, who agreed it needed replaced. That was 4 months ago. My replacement sofa was due 1 month ago and no contact received as of yet. Tried calling, but you wait for 4 hours and get cut off if not answered. Nobody in store can help so I'm at a loss! DO NOT USE SOFOLOGY”

Helpful Report

Posted 3 years ago

“All the issues raised by other your customers [and more ] really awful ,dreadful company , should be closed down ...STAY AWAY FROM THIS BANDITS”

Helpful Report

Posted 3 years ago

“Settee arrived no problem still waiting 10 months later for foot stool that has been wrong 4 times 4 hours on telephone on hold absolutely rubbish costumer service”

Helpful Report

Posted 3 years ago

“First Delivery never arrived on 12 SEP, 2nd delivery scheduled for 04 oct also never arrived. Called these frustrating customer service number of times, each call takes roughly more than an hour waiting time. Now they r saying the item is lost!!!seriously. So pathetic. Dont recommend to buy anything from them.”

Helpful Report

Posted 3 years ago

“Delivered with broken wooden foundation. Communication unbelievably shocking. Given 20 years warranty but stopped making the same settee, in the same year. Phone can not get through. They do not care when they have got a sale. Stay away”

Helpful Report

Posted 3 years ago

“Waiting for delivery. One and half hours late and counting. No way to get in touch. Customer services dreadful. When try and phone recorded message states queue over an hour and webchat will answer within 2 hours!”

Helpful Report

Posted 3 years ago

“I'm upset that I've had to give these jokers even 1 star. DO NOT attempt to buy anything from this company. You have been warned. I've never experienced such diabolical "service" and I can see I am far from alone. Sitting on the floor, forever, would be less painful than dealing with Sofology. Shambles. I think the only sofas they have are those in the show room. Orders are just not fulfilled....it's absolutely criminal”

Helpful Report

Posted 3 years ago

“DREADFUL service until I called Trading Standards. They advised a Recorded Delivery letter saying Sofology had breached contract. I gave them 24 hrs to cancel at no cost to us. THEY CANCELLED AT NO COST TO US WITHIN 12 HOURS!!!! Send a Recorded Delivery letter to headquarters saying the above and that you will pursue it vigorously.”

Helpful Report

Posted 3 years ago

“Awful post sale/delivery customer support experiences, having spent almost £4k on 2 sofas that were delivered during May we raised a serious concern in regards to the material covering the seat bases loosening and becoming baggy. Sofology sent out a technician who advised we need to "puff up" the seat squabs, but they are fixed so no idea how we are supposed to puff them up - they are getting worse and on calling "Customer Support" (not an appropriate title), they adamantly advised that they consider everything to be OK and will do nothing for us! To compound the above last night one of the electric seat recliners stopped working and in trying to report this today I think I might have been scammed when phoning "Customer Support" as only after dialing the number to be automated told of a wait of over an hour I suddenly spotted below: Sofology Customer Helpline Contact Sofology Customer Services using the call connection number below or visit Sofology for information at no or lower cost. You can contact Sofology Mon - Sun 8.30am - 5pm 0901 545 0247 Customer Calls call connection and sms message information service costs £6 plus phone company's access charge max 180 mins duration plus £3 mobile information sms Fortunately I paid for the sofas with a credit card and will next week be seeking their support in rejecting these items. DO NOT BUY FROM SOFOLOGY”

Helpful Report

Posted 3 years ago

“Delivery delayed by three months then subesquent delivery cancelled on the same day. Team that delivered the sofa left the cardboard boxes in our general waste and recycling bins without our permission”

Helpful Report

Posted 3 years ago

“DO NOT BUY FROM SOFOLOGY. Please trust me. Google "Sofology issues" and read the site reviews.io - BBC Watchdog are looking into them. I was 3 hours 30 minutes in a queue to get through to them today as expecting my suite to be delivered in a few days. I was expecting it originally 6 weeks ago. No updates from them, don't reply to emails, now been told there's a further delay and if I want to cancel the order I have to pay 30% of cost, that would be £600 for a suite I'll never see.”

Helpful Report

Posted 3 years ago

“Spent nearly £6000 on a suite and footstool and a set of large gliders. Did not deliver gliders but said it was resolved and there are no feet for the footstool. Four weeks of complaints at the shop and on line have resulted in nothing, no answers from customer service (cheek calling themselves that !!) and the shop can't do anything, funny how the manager is never there?. I've now given them a 14 day notice of court action but I suspect that won't bother them either. An absolute shambles of a company, stay well away”

Helpful Report

Posted 3 years ago

“Horrendous experience. 12 week delivery is a joke. Still waiting. I have sat on hold for 3 and a half hours to speak to anyone (this is after many failed attempts for hours at a time!). I have now elected to cancel my couch due to the shocking service. I have been told I have to pay £800 to do so and it cant be finance. Loan couch was delivered and damaged front door, internal door and porch wall. No care taken at all. Crushed my hand behind the door as I held it to protect a newly installed media wall. Absolute joke of a company.”

Helpful Report

Posted 3 years ago

“Absolutely horrendous! Firstly, my delivery was cancelled and it said ring this number but when you do there's always over an hour waiting. I didn't receive my product care kit when the sofa was eventually delivered in August and I can't get anything done about it even though I've paid for it. The web site is not fit for purpose as it's difficult to chat to anyone and when you do eventually, you get an email with a ticket number which is never actioned. The video call only deals with sales, so my advice don't buy from Sofology! I call this theft not delivering the product you've paid for and unable to get any satisfaction”

Helpful Report

Posted 3 years ago

Sofology is rated 1.2 based on 1,658 reviews