Sofology Reviews

Name: Sofology
Rating: 1.21

1.2 Rating 1,658 Reviews

5 %

of reviewers recommend Sofology

1.2

Based on 1,658 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sofology:

Sofology - Leather & fabric sofas, sofa beds, corner suites in hundreds of exclusive designs at low prices Feel at home on a sofa you love with UK

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287

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We ordered our sofa on the 15th of May. Estimated delivery date was 18 of August. No email, no information. On my sofology account date was changed for 21 of September. Got an email saying that sofa will be delivered on the 27 of September. Today (22/09) got the email saying that my sofa is still not in UK and it will be delivered just 18th of October!!!! People save you time and money. Don't order from this company. I tried to call costumer service and after 4 hours waiting I was cut off!!!”

Helpful Report

Posted 3 years ago

“You could say we were one of the lucky ones as we managed to get a sofa delivered, looks like some people have been waiting months to get anything delivered. Only problem we have is that it was the wrong sofa, and the bigger problem is that the sofology customer services are non exitent as you don't hear anything back from them. Is Sofology going into administration as they seem to be having lots of issues”

Helpful Report

Posted 3 years ago

“For the third time I stayed at home awaiting my delivery. I received an e mail and text saying it was coming today between 7.45 and 11.45. It is now 2pm and still not here - no call nothing to tell me what is going on. So I am holding on the phone as the chat line is not responding. I have now help for one hour thirty minutes and I am still 18th in the queue. I have never dealt with such a terrible company in my 65 years. No customer service no help no communication absolutely hopeless. I regret so much ordering from them. Please forget buying anything from them they are a disgrace.”

Helpful Report

Posted 3 years ago

“Please do not buy from or deal with this shoddy Company if you value your money and your sanity!! They have changed my delivery date 3 times since taking over £4300 of my money with NO communication NO phone call NO e mail NO message of apology or anything...latest delay only discovered when I looked at my order on their website otherwise would have sat in waiting for a delivery all day......then having held on the phone in a queue for over 70 minutes to get to the front of the queue and be cut off!!!!! They have NO customer service whatsoever. If you have paid by credit card get your bank to do a charge back to get your money refunded. I am so angry and would never have dealt with this Company if I had read the reviews first. Would like to give them NO stars but not able to.”

Helpful Report

Posted 3 years ago

“Never ever I repeat never buy a sofa from Sofology. Ordered 01/05/2021 and today 21/09/2021 we are still without the sofas we ordered and on our 6th promised delivery. Delivery driver rang to say he would be here at 12:30pm and we are now at 3pm and he has been rejecting my partners calls. Without a doubt the worst customer service I have ever received.”

Helpful Report

Posted 3 years ago

“Ordered the sofa from the Peterborough store, waited 12 weeks, Sofology pushed it back 2 weeks, then cancelled delivery, I arranged a new date which came and went without a sofa. Arranged another delivery which Sofology cancelled. When I called to find out if they actually knew where the sofa was, I discovered they didn't so I had no choice but to cancel the order. So having waiting nearly 5 months for a sofa I now have no sofa at all because in anticipation of my sofa arriving I had Clearabee remove my old one the day before the new one was supposed to arrive. And of course with no new sofa I've got nothing by my butt to sit on. To make matters worse, when I call customer services to discuss the order, which I had to do after every failed attempt to deliver, it takes about 2 hours of waiting in a queue to talk to someone, who didn't know anything and every time told me they would have to email people to 'investigate.' Absolutely shocking customer service and a shocking level of commitment to the agreement made to me to deliver me a sofa.”

Helpful Report

Posted 3 years ago

“Bought the cleaner or the furnisher, it never arrive with driver who apologised and said out of stock. Been chasing fro. May, still.no cleaner or refund 😡”

Helpful Report

Posted 3 years ago

“Been waiting ages for my suite was told I would get a temp one today it did not turn up on the time they have given me I am going through the consumer people who are helping me to get my money back and going to take legal action My delivery for my order was meant to be 13 September please DO NOT USE THIS COMPANY they don’t answer emails and can’t get through on the phone I have been sitting on a sun chair given my old couches away”

Helpful Report

Posted 3 years ago

Helpful Report

Posted 3 years ago

“Please note: they have a late delivery promise - £50 credit if they don't delivery which I will be holding them to. Quality is good and that's why I bought a matching product to go with our sofa. Placed this on the 15th May, expected delivery 14th august, then 6th sept, then 9th sept, then it was finally booked for the 11st sept.... Nothing. No phone call, no apology, no rescheduling so they literally don't deliver and hold your money with very limited ways of getting hold of them. I would avoid and research other retailers with better customer service”

Helpful Report

Posted 3 years ago

“Awful experience Awful experience with scheduling delivery. 4 cancellations, finally got my sofas, however the cleaning kit has not arrived. I am unable to call anyone as you wait over 3 hours and your number in the queue is 13.... pretty much does not change! I have contacted support and no answer either. AVOID this COMPANY!”

Helpful Report

Posted 3 years ago

“On the day my order was supposed to be delivered, they send me text messages that it can’t be delivered. After 3 weeks on investigation and a large number of phone calls (waiting for almost 30 minutes in each call) they told me my item went missing!!. I am waiting for a refund. Not recommended at all. Before anyone order anything from them just try to call their customer services and see by yourself what type of service they offer. I am very disappointed.”

Helpful Report

Posted 3 years ago

“We ordered a 3 peice suite in April 1 delivery date cancelled. When it came they could not get the sofa through. Broke the hinges which I did get the money back quite quickly. They left us with 2chairs they took door handles off was going to take door off we would not let them. Endless phone calls saying 49in que. waited on phone for hours at a time one time my daughter was 3hours they cut her off eventually 3hours in the afternoon got through. Eventually they took the chairs back and a full refund quaintly off furniture was not the same as in shop customers service and aftercare is rubbish. And they have the nerve to advertise on television”

Helpful Report

Posted 3 years ago

“Dreadful experience. Emails and texts asking me to book online delivery dates but web site did not allow. Months late and still no date due so called Trading Standards who said to write Recorded Delivery stating my case. Response within 24 hours cancelling order at no cost to me. Result! Stand your ground and be "strong" in your letter and it seems to work. Promise to shout it from the rooftops if they do not do what they are legally obliged to do. If they break the contract you can threaten to sue.”

Helpful Report

Posted 3 years ago

“I have to say other than taking 4 months to arrive I got it today and there were no issues. My couch arrived today all in great working order, delivery team were fab too! I was worried after reading these reviews that it wouldn’t turn up or if it did it would be damaged but it’s all good! Maybe I was just lucky but I recommend Sofology!”

Helpful Report

Posted 3 years ago

“Please listen to what other customers are saying about Sofology, I did not and now in the same situation. Ordered sofas in June and nothing delivered even after two delivery dates and time slot allocated. Only thing delivered to us is excuses from Sofology, after requesting balance payment which I paid, big mistake, if I could get my money back I would do it now and leave this dreadful company behind. Sad thing is these stores are still selling to people knowing they cannot deliver. No answer to emails or phone calls, appalling customer service and I will certainly never use them again. We, like so many other customers are in an empty living room pending delivery from Sofology, I will only describe them as a joke, with no interest in customer service. I for one will be escalating this to higher authorities as there is no way Sofology are going to do anything to help and should not be treating people this way.”

Helpful Report

Posted 3 years ago

“I placed an order for Coco 3 seater sofa-bed in the Croydon store back in July 2021. Following the purchase, I was advised the estimated delivery would be September 2021. On the 10/9/21, I received a text message from Sofology, advising me that my sofa was ready for delivery so I booked my delivery date for 18/9/21. In preparation of the confirmed delivery date, I got rid of my old sofa and paid for professional carpet cleaning. Few days ago, I received a message claiming there were unexpected supplier issues (that's after confirming the sofa was ready for delivery?!) Sofology offered no reasonable explanation and when I tried to reach them, no one is available. I now have no sofa in my living room and what aggravates this whole situation further, when I try to contact their customer service team on any of their numbers, no one is picking up the phone so I am unable to communicate my concerns in a two way discussion, regardless of the time of day I call. To add to this awful experience, when I email their team or use their online enquiry form via their Sofology website, I either do not receive a reply or a generic response comes back, which I assume comes from a robot as it doesn’t address my concerns and I received no reassurance that Sofology would aim to rectify the situation within a reasonable timeframe. Their team so far offered no compensation or solution. I now had to make a formal complaint and after 28 days, I can escalate the matter to the relevant ombudsman. If Sofology has no resources to deliver goods on time, they should review how they run their business, instead of visiting this issue on paying customers. Additionally, it is their obligation to provide a reasonable informal step and communication channel and not ignore customers who have already been let down. Customers are under no obligation to accept being indefinitely inconvenienced and thankfully the UK consumer rights provide protection against this so my advice is to submit any formal written complaints as soon as possible to the Sofology Head Office so you can escalate your case after 4 weeks, should you face same / similar experience.”

Helpful Report

Posted 3 years ago

“AVOID - extremely poor communication. Money taken but furniture not delivered. Would give a zero rating if it was available. We were originally impressed with the in store service and ordered over £4,000 of sofas and a chair back in May having been informed that the estimated delivery date of 31st August (shown online - My Sofology) was "worst case scenario". Since placing the order we have received very little communication about our order. Back in July we received an email advising that our order had been made and was on its way. Our attempts to communicate by email, online chat and telephone have all been unsuccesful/ignored. Eventually we received a text advising us to book our delivery date online which we did - for the earliest possible date of Monday 20th September. At 5pm tonight - Friday 17th September we have received an email advising that delivery has been postponed but no further information. No surprise - no luck with email response, online chat or telephone! We have been sent another text to book delivery online but on logging in we've found that this isn't an option. In the meantime Sofology have our money and we have nothing to sit on as we disposed of our old furniture ready to take delivery of the new.”

Helpful Report

Posted 3 years ago

“DO NOT BUY FROM THEM I hate to leave this review - but buyer beware! We had a sofa delivered in December 2021 and it had many faults and was well below the standard we expected - it's not 100% usable as of today as one of the sections does not have any feet attached to it and the seat base is broken do cannot be sat on. Customer service agreed to replace the whole sofa a few days after we reported the faults. As of September 2021 we still have not received the replacement. I have made contact with Sofology numerous times and each time am fobbed off by being told that it has been escalated. This was an expensive sofa and I am so so bitterly disappointed with both the quality of the product and the lack of service we have received.”

Helpful Report

Posted 3 years ago

“Very, very poor customer service with no updates on when my order will be fullfilled. Only way to try to get info about my order is queing on the telephone over 2 hours and I still dont know anything apart from I know my furniture is sitting in the Basingstoke warehouse and no one seems proactive to get me any update when it will be delivered which has been sitting there since May/ June. My online view of my account is not visible to me as they entered my email address incorrectly and apparently no way to correct this I was told. Delivery people told me clearance furniture will have damage (small tears, chips in legs, dirt) I will have to accept and that it is not just old stock. Unfortunately I love the pieces of furniture and just want this hassle to end. I could never take money from a customer and deliver it part of it broken and part given no update as when I can expect yo receive it for months. No reply to many, many calls, emails, webchats. Just aweful service and experience with Sofology.”

Helpful Report

Posted 3 years ago

Sofology is rated 1.2 based on 1,658 reviews