Sofology Reviews

Name: Sofology
Rating: 1.21

1.2 Rating 1,658 Reviews

5 %

of reviewers recommend Sofology

1.2

Based on 1,658 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sofology:

Sofology - Leather & fabric sofas, sofa beds, corner suites in hundreds of exclusive designs at low prices Feel at home on a sofa you love with UK

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287

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely shocking - DO NOT BUY from Sofology Looks like a lot of people have been stung. If you purchased by credit card, your bank can claim full refund using chargeback services - that's what I've had to do. I ordered a sofa in the clearance and was advised of a delivery date of 10 September and time slot. It didn't arrive. I've since had to sit on call lines for over 4 hours (on 3 calls) to try to rearrange, was told it would be delivered on 27 September. Still not arrived. No one here cares!!! Was on a call for an hour and a half today, got through, asked for a refund - they put me onto customer services line, to be told I was customer no. 38 - so another hour and half at least - I gave up. MySofology account is worse than useless and no one answers emails - it's the worst level of customer service I've ever come across - not even one star level but had to select to give a review. Totally disgusted.”

Helpful Report

Posted 3 years ago

“Terrible customer care! After ordering our sofa on May we had several emails from sofology stating it was going to be delayed which is fine and we have been really patient and understating however it’s been months now and we’re currently having to sit on camping chairs - which is very uncomfortable. We emailed and no one responded so we decided to ring up and they said we could get a loan sofa - perfect right?! NO!! We’ve ordered it twice and they never showed now no one has contacted us regarding another loan sofa! Honestly this is absolutely terrible service, pretty much the worst we have ever encountered! AVIOD!”

Helpful Report

Posted 3 years ago

“Hi all, we have ordered our sofa, expected delivery is Christmas, in fairness the sales team were pretty good and we ordered online. We probably wouldn’t have ordered if we would have read these reviews. I suppose the good news is that we have ordered on a credit card and applied for the 0% finance so should be protected if anything does happen or go wrong. Has anybody tried contacting DFS as I understand that they are the parent company?”

Helpful Report

Posted 3 years ago

“In store staff were excellent but sofas were delivered without legs after 3 x3hour phone to get through to customer services and two weeks later u had to go collect them from store. One week later the sofa broke again numerous calls before someone came out. And a further two weeks later it was repaired.”

Helpful Report

Posted 3 years ago

“Please don't buy from this company. Customer service is non existant. They don't answer phones or e mails. Not bothered with you once they have your money. Not sure why CEO think this is acceptable behaviour, you should hang your head in shame. If you can't deliver the goods and deliver any form of customer service apart from the worst, you should maybe have a change of career. Complete disregard to their customers. Shame on you all.”

Helpful Report

Posted 3 years ago

“So easy to buy a sofa, store staff were very helpful and sounded convincing about the ease of the whole process but the reality of the situation was so different. I’m still waiting for my sofa to arrive - it was ordered in April. Customer service is appalling- total lack of communication - it’s impossible to talk to anyone- emails not answered. What a shame the company cannot get its customer service department trained and organised. I will look elsewhere when I want to replace my next two sofas 🤬”

Helpful Report

Posted 3 years ago

“Only one word shocking 21 weeks for delivery had at least 5 delivery dates have spent hours on end waiting for reply to priority help line and waiting for email responses just kill me now show room staff amazing friendly full of promise that's where it all goes wrong. Will never use this company again”

Helpful Report

Posted 3 years ago

“Order outstanding 18 weeks, double the expected wait, still not arrived even though in warehouse, no communication with apologies for delay, no communication at all!! Have called several times, promised delivery between 10.30& 14.30 on Friday, waited& had to chase again & told they left off the lorry ! promised 1st delivery Sunday morning, nothing! Had to chase & told no petrol so not coming although doing other deliveries!! What an earth is going on! Sorry but will be very use again, I am completely at my wits end!!”

Helpful Report

Posted 3 years ago

“5 MONTHS ON, STILL NO SOFA … I chose, I paid. Showroom staff great. After that point absolutely disgusting customer service and support. Have spent months emailing customer services. Not once have I spoken to a human being. ONE out of about 40 emails replied to. This company clearly have huge problems. They take your money then run. They are still accepting orders T their many branches, knowing they cannot supply. A company with no ethics, morals and the worst customer service, well clearly zero customer service Now taking legal action.”

Helpful Report

Posted 3 years ago

“Waited 4 months for a sofa no contact from sofology after hours on hold no reply. Web chat that took 3 days for a reply told another 3 months to get sofa after being on hold for 2 hours told they would have to transfer me to some else Took 2 weeks more to get my money back. Salesperson Drew wouldn’t reply to my calls or emails. No customer care at all”

Helpful Report

Posted 3 years ago

“Absolutely awful product quality management - one chair had entirely different feet ot the sofa and other chair on a £2.4K suite! We are still waiting 9 months later for replacements to be told they will be another 12-14 weeks. They offered £50 to accept the non matching feet - what on a £2.4K suite - its just an insult!”

Helpful Report

Posted 3 years ago

“Extremely disappointed with the after sale service at sofology paid for for a care service for 5 years my sofa reclaimers are faulty I reported the issue 4months ago until now no one came to even inspect the sofas. Apparently they are waiting for parts for a faulty sofa that they didn’t even inspect 4 months wait why pay for a service that you can’t provide? is my question I regret buying 3k worth of sofas that don’t even work. Case ref 2812793/1”

Sofology 1 star review on 24th September 2021

Helpful Report

Posted 3 years ago

“stay well away from this company. customer service is appalling. they don't respond to emails. still waiting to find out when our furniture will arrive.”

Helpful Report

Posted 3 years ago

“buy your sofa from anywher apart from this dreadful company, I was warned not to buy off them, I wish i'd taken the advice. Once they have your money they couldn't care less about you & forget customer services”

Helpful Report

Posted 3 years ago

“I ordered the Marni 3 seater, 2 seater and a Dune coffee table on 22nd May 2021 and was told they will be delivered within 14 weeks. It will be 18 weeks tomorrow, but no sign of the sofa's as yet and delivery date keeps being extended. It is impossible to get through to customer services every time I call due to the queuing times. Service after sales is appalling”

Helpful Report

Posted 3 years ago

“Customer service is a disgrace. Over three hours on the phone, then cut off with no warning. This has happened so many times. My emails are being ignored for the 6th day in a row, Dates of my footstool are constantly being moved. This item has been delivered twice, however it was the wrong footstool delivered. Then 3rd attempt, lost at unknown depot, I'm still awaiting this item. (4th May) I will be surprised if it actually arrives. My second item is due soon. Or is it ? The customer service is fantastic in store with the sales team. But after that , lies and lots of false hope. Keep your money and shop elsewhere. If customer services are reading this then please contact me as I would love to be actually able to speak with a person.”

Sofology 1 star review on 23rd September 2021

Helpful Report

Posted 3 years ago

“I ordered sofa from sofology on 16th July 21. My order was due on 28/10/2021. Then on 03/11/2021, and now on 28/11/2021. They keep changing the dates with a non-chalant ' shipment of your order is delayed'. Once you have an order with them it is impossible to get hold of anyone in their customer service, whether it is chat or phone. I have stayed on hold on the phone before giving up after 90 minutes and giving up on more than 3 occasions, same with chat messages, they always remain unseen as soon as they have checked with you that you already have an order. I am not sure if anyone actually receives their stuff from sofology?”

Helpful Report

Posted 3 years ago

“The worst company ever, avoid at all costs”

Helpful Report

Posted 3 years ago

“Please please please do not use this company. Great customer service when you go to buy and after that it all falls apart. My item was ordered early June. Delivery expected 21st September. Email stating delay until October. Further email delay until November. Rang company and I was 42nd in the queue. Went into the store at Gateshead and they say I can only deal with head office!!!!!?????”

Helpful Report

Posted 3 years ago

“Placed several orders in February 2012 it’s now nearly Oct and I’m still waiting for my orders . Appalling service. Sofa arrived at the wrong address so had to wait a further 4 wks then when it arrived it arrived without the cushions and still waiting . I placed an extra order for more cushions and still hasn’t arrived it’s the first time I’ve used this company and will be my last . Every time I speak to someone I just get told they on back order . I’ve asked for a full refund and since then I’ve heard nothing. I’ve used several furniture stores over the years and sofology is the worst I’ve ever used . Please be very weary when using this company. The customer service is absolutely appalling.”

Helpful Report

Posted 3 years ago

Sofology is rated 1.2 based on 1,658 reviews