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Sofology Reviews

1.2 Rating 1,630 Reviews

5 %

of reviewers recommend Sofology

Company Reviews

1.2

Based on 1,630 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sofology:

Sofology - Leather & fabric sofas, sofa beds, corner suites in hundreds of exclusive designs at low prices Feel at home on a sofa you love with UK

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Sofology 1 star review on 3rd December 2022

Sofology 1 star review on 3rd December 2022

Sofology 1 star review on 3rd December 2022

Sofology 1 star review on 3rd December 2022

Sofology 1 star review on 19th October 2022

Sofology 1 star review on 19th October 2022

Sofology 1 star review on 19th October 2022

282

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Waited 18 weeks for new sofa which arrived in February. Delivery men damaged sofa when taking the packaging off. Complained and was compensated for this plus reorder of sofa. Waited a further 15 weeks and the sofa arrives today but the wrong size has been ordered. Absolutely gutted is an understatement. Told no further compensation for yet another fault on sofologys part. Awful customer service. Now to wait another 15 weeks for the correct sofa to arrive. If I could give this review a zero star rating I would!!”

Posted 1 year ago

“Awful Awful Awful, sofa arrived with 4 feet missing and all of the connections either missing or in the wrong place, chasing customer service is a nightmare and ongoing, from delivery to a "technician" coming to sort the issue.... 6 weeks.... unacceptable, avoid this shower like a disease.”

Posted 1 year ago

“Terrible customer service and appalling attitude. Systems don’t work and they clearly don’t care about their staff or customers”

Posted 2 years ago

“We have been advised that sofology have “lost” our order after not delivering on 2 dates arranged. Customer service is terrible. Will NEVER use the company ever again.”

Posted 2 years ago

“Very poor after care Hi I bought 2 sofas 18 months ago. On one of the sofas the electric recliner does not work. I have had a engineer out 4 times and each time they have the wrong part When I phone I have a waiting time of approx 20 minutes and get no resolution to my problem. I would recommend everyone just because there a big name the after care is the worst I have ever experience in my life I have explained to them I have cancer and this is not helping me Keep clear of them”

Posted 2 years ago

“I purchase 2 sofas and when delivered notice the cushions were a different colour to the base. I sent photos taken by 2 phones only to be informed it was just shading. How shading can be used as an excuse when the two items are together I do not know. I Then received a message the ticket had been closed so I reopened it and received an email to say someone would contact me in 3 hours. This was on the 17 March - Still waiting. Awful product and dreadful customer service. Avoid at all cost”

Posted 2 years ago

“After the sale in store which they couldn’t be nicer, the nightmare begins. There should be an option for 0 stars and that’s being generous. Lost my order twice in 20 weeks. Spent about 15 hours on the phone over 3 weeks chasing answers as they never call you back and after 2 failed delivery’s we decided to cancel order. The company should be done with fraud, lie after lie, 95% of customer service staff are rude and are unwilling to help. Save yourself the hassle and avoid ordering anything from this lot, absolute cowboys!!!”

Posted 2 years ago

“Zero customer service, hours on the phone and 3 visits to the local store so far. We had the wrong furniture delivered and they don’t give a toss.”

Posted 2 years ago

“Hi l had my new 3 piece suite in September after 3 months it became very uncomfortable so l phoned sofology and they sent out there technician saying nothing wrong with it, after that they sent out independent technician saying the same we were still not happy about reports. The sofa we brought was the Radley range. Now we have to pay ourselves to add new padding to the whole suit, l have attached some photos”

Sofology 1 star review on 7th May 2022

Sofology 1 star review on 7th May 2022

Sofology 1 star review on 7th May 2022

Sofology 1 star review on 7th May 2022

Sofology 1 star review on 7th May 2022

Sofology 1 star review on 7th May 2022

Sofology 1 star review on 7th May 2022

Sofology 1 star review on 7th May 2022

Sofology 1 star review on 7th May 2022

Sofology 1 star review on 7th May 2022

Sofology 1 star review on 7th May 2022

Sofology 1 star review on 7th May 2022

Sofology 1 star review on 7th May 2022

Posted 2 years ago

“Would have chosen zero stars if I could, terrible customer service and a company that have no clue what they are doing. Placed the order for the sofas in the second week of March, just arrived today. Ordered a rug at the same time, to then be told that it will not be shipped with the sofas. Surely common sense would have kicked in to ship this immediately after placing the order, oh know that would be too easy, they ship that once the sofa is delivered, so I am now going to have to wait another 4 weeks.....for a rug...really! Customer service is none existent and after being promised a morning delivery from their 'delivery experts'...in a black, shiny Sofology lorry...2 hours late and arrive in a unbranded & battered Citroen van. Be mindful of the 'Delivery Team' based in Scotland, full of people that promise the earth and deliver nothing. Promised call backs, then nothing, and when you raise something mildly awkward, they roll out "well we are just the delivery team, once we have scheduled it there is nothing we can do" - nice work guys!!!!! BUY YOUR SOFA FROM SOMEWHERE ELSE - YOU HAVE BEEN WARNED!”

Posted 2 years ago

“We ordered a corner sofa and an armchair from Sofology. The customer service was, (and continues to be) fantastic. However, do not expect a shiny Sofology truck to turn up at your front door and deliver your furniture. Sofology are currently using contractors to deliver. Our corner sofa was damaged during delivery which necessitated a technician visit to remedy. The chair was so badly we damaged we received a replacement which was even worse. The third chair was so badly damaged it didn't even make it off the lorry. Broken stitching, gouges in the velvet, a poorly shaped cushion and loose fabric were among the problems in all of the chairs. The furniture in the back of the lorry destined for other customers was so badly piled up, it looked looked a bad game of Tetris. At the end of the day, you have to ask yourself the question, 'Would I buy from Sofology again?'. That would be a resounding no.”

Posted 2 years ago

“Really disappointed with Sofology, I spent over £4000 with them on the 15th Nov 2021 and its 3rd May 2022 now and no sign of my sofas. I keep being told to 'don't worry' what use it that information to me. It was confirmed by email they will be in their depot on the 2nd May 2022 only to login into my account to find out the date has changed again what a surprise! I'm soo angry and upset as they customer service is the worst I've ever dealt with. I'm tempted to just cancel now and go elsewhere, I've had no response from I have them to my complaint apart from 'don't worry'!”

Posted 2 years ago

“Ordered our sofa august 2021 - still waiting for it to be delivered as lost it in their network - had to wait a further 16 weeks only found out when it didn’t turn up on delivery date when I rang to see where it was - hours spent on the phone / delivery meant to happen today guess what not yet arrrived just got off the phone to them and their resolution is They’ve reordered the Sofa - new house with no furniture - would never purchase any item from sofology as long as I love - the very worst customer service and the reviews on here speak for themselves I dread to think of anything is actually wrong with it when it arrives….”

Posted 2 years ago

“Terrible customer service from this Retailer From beginning to end Far too much to write about here. Took delivery of a 3 seater sofa on 16th April. Recliner not working properly. Technician came out said it needs a new part Just been told by email it will take 10 to 16 weeks to get the part sent to US not Sofology. Then I will have to ring and book another appointment for the technician to come back and fit it. Totally Unacceptable in my book. How on earth this firm have lasted this long is beyond me. Avoid Avoid Avoid. Also lied to by customer services.”

Posted 2 years ago

“Worst customer service ever. Wrong items in our suite delivered, this was over a month ago, we have spent hrs queuing on the phone, visited the nearest store twice (1/2 drive) and been assured we will hear from customer services. Well guess what, nothing, they have our money and couldn’t give a toss now. AVOID LIKE THE PLAGUE”

Posted 2 years ago

“Bought a sofa in July sofa seat sank on sofa and leather came off you sent tec out and he said I will order new sponge and leather phone up one month later to find he did not order parts I waited 8months for part tec came yesterday he started work because I am chemotherapy and he was spray sofa I left him to it when he we went I had to go straight out when I got home I noticed two long Stanley blade cuts on sofa and sofa I soon as someone sat on sofa sofa collapsed had no help I have now been told I could be up till 3 months to get fixed at the earliest this sofa was£2500payed in cash no help from them at all please no one buy from this store”

Sofology 1 star review on 29th April 2022

Sofology 1 star review on 29th April 2022

Sofology 1 star review on 29th April 2022

Sofology 1 star review on 29th April 2022

Posted 2 years ago

“delivered sofa damaged promised to ring to fix it within 72 hours a week later bo call no response to my emails 4 days later and counting”

Posted 2 years ago

“No wonder they have 1.2 rating! Waited 3 months, had a table delivered in NOV, it was smashed, they collected in March, still waiting on refund. Emailed four times, called four, still no refund. Credit card company I think! They obviously do not care”

Posted 2 years ago

“Disgusting attitude towards its customers. They don't/refuse to answer the phone. I have typically been held in a call wait queue for over an hour and when it gets down to 15 min wait time it changes again to 40 min wait. Their phone line is a joke. They don't give a damn about wasting their customers time. The sofa arrived marked, loose stitching in some places, the material not pulled taut (tight), the feet were uneven so it was not sitting correctly on the floor. They charge £70-£80 for their premium gliders, which are just a bit of plastic, which you can get online for a tenth of the price (and better). AVOID SOFOLOGY - based on my personal experience.”

Posted 2 years ago

“STAY AWAY FROM SOFOLOGY. I would never recommend sofology to anybody. Stay clear of them. No customer service in any shape of form. Bought a sofa may 2021, reported it was faulty several times and next week will be 1 year later and the fault has still not been fixed. Excuse after excuse. When you ask to speak to a manager they tell you managers do not speak to customers!!! What kind of management is this? The owners of sofology must be happy paying their wages to sit and do nothing. In future I will give my hard earned money to somebody else. Worst experience I have ever had with any company”

Posted 2 years ago

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Sofology is rated 1.2 based on 1,630 reviews