Sofology Reviews

Name: Sofology
Rating: 1.21

1.2 Rating 1,661 Reviews

5 %

of reviewers recommend Sofology

1.2

Based on 1,661 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sofology:

Sofology - Leather & fabric sofas, sofa beds, corner suites in hundreds of exclusive designs at low prices Feel at home on a sofa you love with UK

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Sofology 1 star review on 10th September 2025

290

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ongoing complaint! I emailed Sofology about faults on chairs and sofas, mis-selling of the 5 year insurance and the disgraceful telephone call to the store where their engineer Alan mocked me - Just had a visit from a Sofology Engineer...yep even although I asked for him not to be sent...Alan duly arrived! His report said that there is no defect - no surprise there then! Customer services say sorry, but tough! (I am paraphrasing obviously) Disgraceful and diabolical lack of common sense let alone any kind of customer service. Now the only recourse is to go to the furniture ombudsman - which #Sofology pay to be members!!! In my humble opinion, Sofology are selling either poor quality or fake leather as it is peeling. Engineer implied "something has been spilled on it" except the only chemical that has been used on it is the cleaner they sold me! The peeling is on every piece of furniture...a heck of a spill! The foam in the seats is failing too! Disgrace - buyers be very wary of this company!”

Helpful Report

Posted 6 years ago

“We bought a Fellini suite a month ago. The quality is shocking. And like other reviews they ask you to review before you receive you suite, which is basically asking you about your experience in the store. Like many of the reviews on this site my experience is replicated. The cushions go flat after sitting on them for a few hours to become uncomfortable . I decided after reading other reviews that I could not be bothered dealing with this company which do not let you speak to them by phone, only by email. I had the chairs recovered by an upholsterer , £180 per chair. He was reluctant to do the job as he said I should not accept the suite. But life's to short , He did a brilliant job. He said the foam Sofology used was of the lowest quality.”

Helpful Report

Posted 6 years ago

“Ordered two Barrington settees that according to the salesperson and the website dismantled for delivery..delivery day dawned and the delivery people who according to Sofology are trained, said the settees do not dismantle. While I was in a web chat with customer services they unwrapped the settee in the street turned it over and cut the fabric away underneath. In the end the settees were returned to the depot. I then had an email saying they had been broken down at the depot. I asked how that had been done but had no reply. To cut a very long story short the latest is that they want to re deliver the settees including the now damaged one. I sent a short term right to refuse letter and have been told that the contract says I cannot end the contract under any circumstances. So Sofology even believe they are above the law. They don’t seem to understand that they broke their contract when the trained delivery person said it couldn’t be broken down and damaged it. I think a call to trading standards and watchdog is next. How do they get away with it? If it wasn’t so bad it would be a joke.”

Helpful Report

Posted 6 years ago

“What an absolute sham of a company. Received a text on the 22nd October to say our sofa was nearly ready, had to book a delivery date. Booked for 5th November, taken days holiday. Sold my current sofa which is being collected on the 4th November. Received a text message at 4.10pm on the 2nd November, to say my furniture was delayed due to a supplier fabric delay. Called up and they couldn't give me any more info than the text, no empathy it just seem to be standard for them. Informed I can't escalate my complaint on the phone and that I had to raise a ticket on the website. Done this and got a response within an hour, but they couldn't help as they didn't deal with deliveries. I was advised to write in and complain. Got a response on their facebook chat, but still no updates of any kind and can't give me any indication. They can loan me some furniture but I would need to be in on Tuesday to receive this and I would have to agree to sign the finance paperwork on delivery. (Considering this is not my sofas, I don't think I should be signing this) Plus I can't change my holidays at work, so off on Monday for no reason and then not around Tuesday for delivery. Nobody cares, it just seems standard.”

Helpful Report

Posted 6 years ago

“They damaged my wooden floor and said the same has the previous reviewer. they are liars and don’t care about there customers or property,we have wrote to there director,and are taking legal action.they are a disgrace to retail.never dealt with such a disgraceful company.”

Helpful Report

Posted 6 years ago

“I have already written a review on here about the absolutely shocking level of customer service with regards to the delay in our settee being delivered. We now have our settee (nearly 3 weeks after it should have been delivered) I did eventually speak to ‘Courtney’ who assured me she would keep in touch with me with the status of the settee, which she did, in the loosest sense of the word, however told me she would contact me once the settee was delivered to see if we were happy and to talk about a goodwill gesture, almost a week later and nothing, I have emailed her and nothing. I strongly urge anyone who is considering buying from Sofology to think again. With the amount of poor reviews on here, it’s amazing they are still running. Don’t be fooled by Trust pilots reviews, like us, we gave a very good TP review shortly after our purchase because the customer service in store is very good, obviously they want your money, the link to giving the review is emailed to you very soon after signing on that dotted line, we were told by Chris in the Norwich store that anything under 8 and he would lose his job, can’t believe now how we fell for that, but he was so lovely I felt that we’d made the right decision in our purchase, how very wrong we’re we. After sales is worse than appalling. Do your homework, I wish I had.”

Helpful Report

Posted 6 years ago

“They damaged my floor when delivering my sofa, they dragged it across my vinyl tried to hide the fact that they did it and are now lying saying it was damaged when they went in. It wasn't damaged until they did it for and not once did he check my floor so how can they say that they are a bunch of liars that's all sofology is no direct contact number instead getting replies via email DO NOT BUY FROM SOFOLOGY BUNCH OF LIARS”

Helpful Report

Posted 6 years ago

“SOFOLOGY - MUST TRAIN STAFF TO LIE TO CUSTOMERS - IF YOU HAVE A PROBLEM WITH ANYTHING BOUGHT FROM SOFOLOGY YOU CANNOT GET IT RESOLVED. THEIR CUSTOMER SERVICE DEPARTMENT DOES NOT CONTACT YOU AT ALL AND WHEN YOU CONTACT THEM THEY JUST GIVE YOU FALSE INFORMATION - BEEN WAITING 18 WEEKS TO HAVE A FAULTY SOFA REPAIRED AND STILL NO NEARER - DO NOT BUY FROM THIS COMPANY!!”

Helpful Report

Posted 6 years ago

“I agree with comments below!! Never buy from this company again, all queeries are dealt with on line,I am retired and not computer literate, I want to speak to a living person not an automated system that just redirects you to links, guarantees,extra sheild protection, rubbish! Total waste of time, spend your money elsewhere!”

Helpful Report

Posted 6 years ago

“SOFOLOGY - LIARS AND CROOKS Sofology are the worst company I have ever seen. Everyone on here should write to watchdog complaining about their after sales service - I am sure if enough people complain at the same time we would get somewhere. Their customer service is generated from a computer and no-one ever contacts you. To other people who are disgruntled by the lack of service please also review them on Trust pilot. We can do this on a daily basis and that will at least warn other people about the company”

Helpful Report

Posted 6 years ago

“Can i make it no star They are so poor just run past customers care is they dont care”

Helpful Report

Posted 6 years ago

“I bought a large corner sofa 5 years ago had a accidental rip on one seat ,took cover out for 5 years it run out ,got intouch with your tchenical team to ask if they can get material and was told no they dont do the material any more ,but wanted me to pay 55 pound to origially to find out if they could get it ,its a joke because you are advertising sofas in the same material ,email after email ,no one rang me to try helping ,i am going on social media to warn people about your after care ,i wouldnt mind but my husband bought me the sofa ,and he died last year ,so its the sentimental part of this as well ,he paid £2,500 pound i am disgusted that you havnt helped me get the material to put it right ,i have looked after it ,it still looks brand new ,i feel let down ,i have rang other funiture stores and they said they would have been able to get material after only five years so this tells me alot about your company .”

Helpful Report

Posted 6 years ago

“Sofology are the worst company i have ever dealt with.there customer service is shocking .are replacment suite was delivered after waiting another 12 weeks,it was a nightmare getting it replaced,then the delivery men one of then had no idea how to lift furniture in the process my wooden floor got damaged in several places,they walked out of my house and said nothing disgracefull, i saw it has soon has i walked in i phoned the drivers and told them what they had done they didnt care just said head office will sort it,i couldnt get throgh to customer service so i rang the hanley store where purchased,they were brilliant they conntacted them for me,the good customer service ended there,after serveral e.mails several phone calls,i recieved an e.mail this morning saying that the drivers made a statment saying that the floor was damaged before what liars how dare they my floor is perfect before they stepped into my house ,so they are calling there customers liars,we are seeking legal advice .they are disgracefull .”

Helpful Report

Posted 6 years ago

“Sofology is by far the worst organisation I have ever come across. They provided me with a faulty sofa and refused a return, when contacting the ombudsman Sofology have cleverly opted out and therefore only way to pursue a refund is through civil court - which no one has time or money to do over a sofa. DO NOT DO IT TO YOURSELF”

Helpful Report

Posted 6 years ago

“Advised online they would deliver on a Sunday, only to find they don't and having to pay £30 to have it delivered on a Saturday. (I would have booked a week day off if I had known this in advance!). Bought the leather care kit that never arrived. Complained to online webchat team who either ignore the messages completely or reply with a rude response. Filled in the online complain form and its been over a week with no reply!”

Helpful Report

Posted 6 years ago

“I have tried to look on their website for accent chairs and footstools but it is impossible to isolate them. There isn't a menu choice for chairs or footstools so you have to look through every configuration of sofa in order to find them. The site is terrible. I have also tried their online chat and that is useless too. The response was monosyllabic and I can only imagine they were sitting there playing cards or reading the paper as they certainly weren't interested in a sale. I have purchased my sofa elsewhere because the original service was so poor - now it seems I will be buying the other items elsewhere too.”

Helpful Report

Posted 6 years ago

“ABSOLUTE NIGHTMARE- SAVE YOURSELF THE STRESS AND SHOP ELSEWHERE !! Worst experience I have ever had with an aftersales support team ( or lack there of). I purchased a sofa and matching foot stool, waited the 10 weeks lead time and unfourtunately when they arrived the ~£500 footstool was not the same colour as the sofa. Delivery team advised that I would have to contact Sofology directly. Nearly 1 month on and in summary Sofology have repeatedly ignored my emails, have refused to collect the footstool and refund me even though they have acknowledged that the footstool is not the right the colour and customers are legally entitled to ask for a refund for incorrect products. I am now having to inconvenience myself further by going to the Ombudsman as Sofology have said they cannot ‘ help’. First and last experience shopping with Sofology, absolutely gutted and wish I had taken my money elsewhere !”

Helpful Report

Posted 6 years ago

“Still under my 2 years warranty but they are refusing to deal with a tear in the fabric, they say my warranty has ran out but it has not. They have said I will have to pay for their repair service...erm... no I wont, I will fix it myself for free. Lovely sofa, but if this is how they treat their customers then I wont be using them again.”

Helpful Report

Posted 6 years ago

“Terrible after sales support. Sofa had very bad stain appeared after 5 days delivered. Sofology wouldn’t do anything about it. We had sofashield out to clean it they wouldn’t touch it saying it’s a manufacturing fault. Only by slatting Sofology on social media and local press they agreed to collect and refund. Do not buy from this company. Just check reviews on social media. This company should not exist”