Name: Studio
Rating: 1.29

“I wish I could issue 0 stars. That would be more fitting. I IMPLORE YOU TO NEVER USE THIS SERVICE. I've never been one to leave a review nor am I one to complain unless utterly necessary. I ordered a television from studio last year on the 6th of July which unfortunately arrived damaged. I had a replacement issued maybe 2-3 weeks later and the damaged one was returned to studio through ArrowXL. I was charged for both televisions on my buy now pay later account, adding a total of £419.98 to the account that I did not owe. Almost a WHOLE YEAR and how many countless emails and phone conversations later and the amount has still yet to be issued to my account. I was informed details of the return had be found (after contacting them 3 times and waiting patiently for 3 months) and that the refund would be issued within 6 days, that was 4-5 months ago and any further contact with them has been ignored, replied to with an automated response or most recently via phone resulted in me being sent straight back to square one because no evidence of the return can be found and no documentation of the refund was noted down. I cannot clear my balance which I'd have cleared within months of the initial purchase because all that I owe is what they're to issue back to my account. It has effected my credit score. I have been charged more than I'd have initially paid due to interest on the account being higher as I owe money for an item I do not have. I am disgusted at this service and if nothing is done after my final attempt yesterday (in which I was was assured this will be looked into again) I will do everything in my power to take legal action. I have contacted the ombudsmen and have made my final attempt as suggested, I have evidence in regards to emails and phone conversations. I will get my refund and any money that I am owed in regards to interest I should not have paid. ABSOLUTELY HORRIFIC COMPANY.”

Helpful Report

Posted 5 years ago

“I do not trust the company with my personal information and they won't delete my account. I have been talking with the customer service for days and they are pretending they can't find my account, when I can log in with my email address that I've given them. The customer service is awful.”

Helpful Report

Posted 5 years ago

“Item not delivered on time, no communication, can’t get through to anyone to discuss options. Absolute shambles of a company. Will be reporting to trading standards. By the looks of the reviews on here, this won’t be the first report”

Helpful Report

Posted 5 years ago

“Ordered a Roma patio set for my mum who is over 70. The parasol that should be in the set has a tilt facility and crank handle. The one that arrived is just a push up parasol. My mum cannot push a parasol up she’s just had open heart surgery. Trying to explain this to CS who don’t speak English as their first language is a nightmare, needless to say we have wasted our money and won’t buy from Studio ever again. Would not recommend this company to anyone”

Helpful Report

Posted 5 years ago

“I decided to open a studio account based on good reviews however do not be fooled. I purchased a mirror which arrived two weeks later smashed back in April. As advised I took pictures I packed it back up and then had the courier they arranged to come and collect the next day. We are now in June, studio stated they never recieved the package so I sent the reciept I was given upon collection and filled out their form for it to be investigated. I still haven't been refunded even though the mirror was collected over a month ago however they are more then happy to continue charging my account for something which was returned. Ive continuesly emailed, messaged on Facebook, messaged on instagram etc. Aswell as calling however my calls keep being cut off. Supposedly I was meant to have a call ASAP from studio... That was on Monday and today's Friday. Not worth shopping somewhere that causes this much stress over a situation that should have been so easily resolved, disgraceful.”

Helpful Report

Posted 5 years ago

“I decided to open a studio account based on good reviews however do not be fooled. I purchased a mirror which arrived two weeks later smashed back in April. As advised I took pictures I packed it back up and then had the courier they arranged to come and collect the next day. We are now in June, studio stated they never recieved the package so I sent the reciept I was given upon collection and filled out their form for it to be investigated. I still haven't been refunded even though the mirror was collected over a month ago however they are more then happy to continue charging my account for something which was returned. Ive continuesly emailed, messaged on Facebook, messaged on instagram etc. Aswell as calling however my calls keep being cut off. Supposedly I was meant to have a call ASAP from studio... That was on Monday and today's Friday. Not worth shopping somewhere that causes this much stress over a situation that should have been so easily resolved, disgraceful.”

Helpful Report

Posted 5 years ago

“Bought some solar lights which went faulty after 2 weeks. Couldnt be bothered to return them but decided to put a review on there website. Every item has reviews,mostly 4 and 5 star, but i found you cant put a review on there site. There is actually nothing to click on to write a review. I emailed them to ask how to put a review on but got a generic reply saying someone would reply but nothing a week later. So i emailed again saying that as you cant actually put a review on there site the reviews on there must be all fake and therefore i would be reporting them to trading standards.”

Helpful Report

Posted 5 years ago

“This company is a Scam. Ordered from them and they failed to deliver, I've been emailing and making calls and 5 different occasions they've said they will get back to me and nothing. When I called and waited almost an hour before I got an answer, they said they've checked and looks like the courier lost the parcel, but they cant refund me until they hold an investigation with the courier to find out how they lost it, which could take up to 30 days. So on top of my weeks of waiting, I need to wait for another month to get my money back even though the lost parcel is clearly their problem. I will call my bank and see if I can get my money back that way.”

Helpful Report

Posted 5 years ago

“After being screamed at by the delivery driver & getting no joy from them, I complained to Studio. They made excuse after excuse & said the couldn’t find my order & couldn’t find my complaint, despite me sending the proof of order & replying to their response. I then had another email saying my order had been dispatched even though I have received it hence the complaint. Then they locked my account & ignored my last email. They are a joke.”

Helpful Report

Posted 5 years ago

“Ordered an item ,emailed to cancel it after 6 weeks because it still hadn't arrived funnily enough got an email next day to say it's on its way .after 3 hours on phone trying to send it back and waiting for returns label ( they forgot to enclose any paperwork) and 4 visits from hermes driver still waiting, excuses ,excuses ,will not be dealing with them again and if they still lead me up the garden path its off to small claims we go”

Helpful Report

Posted 5 years ago

“Worst company I have ever dealt with. 6 weeks I will never get back. Uncontactable, ignored repeated emails. Bad service and uninterested when I eventually got through regarding missing parts. Put me on to a company to rectify that when I spoke to them, wouldn't touch Studio with a barge pole. Still not resolved so still searching. I believe they try to put you off by people in their call centre that haven't a basic grip on the English language. They sell a wide selection of product they know nothing about. One star because I couldn't post with none. Studio is now a bad word now and will tell everyone I know and spread the word. Another 10 minutes wasted writing this. Still angry!! Here is a laugh. Wont let you press more than one answer in the survey. Bloody joke.”

Helpful Report

Posted 5 years ago

“Worst company ever!! Purchased a hot tub a year ago. Didn't work so was sent back and a new one sent out. Didn't credit me for the 1st faulty one. Still on my account and interest is adding on every month. One year later and they still cant sort this problem. Unbelievable”

Helpful Report

Posted 5 years ago

“They are a waste of time ....... sent two emails ...... nothing .....,,. Phoned waited 25 min ...... nothing ....... will not be ordering again ..... bad service .... bad company dont bother .....”

Helpful Report

Posted 5 years ago

“Still they don't answer a company who won't send orders or answer emails or calls do they actually exist who knows totally useless dont use them EVER”

Helpful Report

Posted 5 years ago

“Disgusting company. Ordered a patio set 15th April due to arrive on or before 30th April, didnt arrive. None of my emails were answered, I ended up in tears of frustration on the last call I had with them practically begging for my money back! £270 down the drain because they lie and cheat people out of money. Each time I call I get a different reason as to why I havent been refunded and am asked to wait another week before calling back and when I call back theres a new reason as to why it will take another week. Its absolutely exhausting, I will be reporting the company to the financial ombudsman as they seriously need to be investigated. I will keep trying to get my money back but dont hold out much hope. Seems their customer service agents are trained to lie through their teeth to retain profit for goods they probably dont even stock. Wish I'd read the reviews before making such a big purchase. Avoid avoid avoid”

Helpful Report

Posted 5 years ago

“A place where you can find everything and good quality and prices.Also,delivery in the time they promise.”

Helpful Report

Posted 5 years ago

“Can't be bothered to answer emails phone calls and don't send out what you order avoid avoid avoid.”

Helpful Report

Posted 5 years ago

“So this is a tough one. Studio does do good products with things that I have purchased from them however I can't even begin to mention how poor the Customer service is. I would give them - if I could. Tried to cancel an order I had twice and twice it was refused with no explanation given. Then I received the item a few days later, however on my account it still said awaiting order. Then I called up as I didn't receive an invoice or returns label, they refused to email one and was assured it would be with me between certain days and it didn't come, in which I was visited twice by a returns courier. After calling back all they kept saying was exactly the same as the last guy but the returns label would take 5-7 days. Then they asked me to leave the parcel on my open front porch for the driver to collect, In which I refused as it would have been nicked. I've dealt with A lot of online customer Service agents as I have done a lot of online shopping over the years. I can't even begin to express how poor and disgusting there service is and how much I would avoid it.”

Helpful Report

Posted 5 years ago

“I have been a customer for a few months now and I’ve had all orders delivered on time bar one parcel, had no problems with signing in no problems with products received everything seems brilliant, and before anyone thinks it I’m not part of the catalogue I’m a genuine customer only thing that could be brushed up is the communication skills from customer service, it is a long waiting time to speak to someone and when you finally get too they ask you one question and then make you wait days to get another answer that’s not great.”

Helpful Report

Posted 5 years ago

“Account opened without my consent. Received an item that I never ordered. Proper clowns obviously a scam company.”

Helpful Report

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Studio Reviews