“ordered two items on 23 and 24 november rang today waited 20 minuets to speak to someone then i was told the items were out of stock then an hour later i got an email to say they were out of stock this was 25 days after i ordered them i will not be ordering again as i should have been told before two dissapointed girls at christmas thanks to you”
“Ordered on Nov 29th just sent this :
On November the 29th I made an order for quite a few items from yourself all of which were accepted and delivered, except for the most important item a plush elephant which was for my first grandchild on her first Christmas. I waited three weeks after the delivery of all the other items at which time I phoned up your customer services to ask where said was. I was assured by the young lady I spoke to that my item would definitely be with me in time for Christmas and she understood perfectly how important it was to me. I also received an email telling me not to worry said elephant was making like Dumbo and flying its way to me as fast as you could make it. Then to my utter dismay today 17/12/2021 I received another email stating sorry about the fact that we already charged you here's a credit to your account your Elephant is no longer in stock. What kind of shambolic ordering system are you running when you're not even keeping in touch with your suppliers and they don't seem to care enough to update you. You must be very important customers to them. However, I digress, at this late stage what exactly do you suggest I do about my first and may I add only granddaughters present now? May I suggest that if you can't uphold your order your customer service agents don't tell customers that they understand and their item will definitely be with them in time? To say I am furious would be an understatement at this point and I would have expected more than just an automated email with the barest of apologies. I shall await your reply with an idea of where to get a present for my granddaughter now, which I can assure you being disabled and unable to go out is going to be very difficult if not impossible”
“Do not recommend them at all!!!!
I’ve ordered in November on 25th ( on their website the item supposed to be delivered in 5-10 day), almost 1 month after still waiting for it.
I’ve contact them to asked them to speed up the process but they can’t do anything so they asked me if I want to cancel the order instead, also I requested a email for confirmation of canceling the order. Still I didn’t received any email. I contact them again…waiting 16 minutes to answer and then the conversation ended with no response.
👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻
0 customer service
0 for the website (you can’t chat with them)
0 for experience”
“24th November placed a order still have not received 200 quid out of pocket given many different dates for stock and delivery... Can't get any more responses from Studio will never use again!”
“Ordered an item in october still not received. Contacted them and they state they cannot cancel as personalised item. I told them their problem and would escalate if they didnt. They confirmed they would cancel but not holding my breath. Now closing my account will never use them again”
“Don’t do it!!! I wish I saw this reviews before we ordered. Ordered our daughters Christmas present on the 26th November with a “guaranteed to arrive before Christmas” now been told it’s not even in the country due to arrive on the 20th in the warehouse and will be delivered on Christmas Day apparently!! More lies!!! Please don’t use!”
“Don’t do it!!! I wish I saw this reviews before we ordered. Ordered our daughters Christmas present on the 26th November with a “guaranteed to arrive before Christmas” now been told it’s not even in the country due to arrive on the 20th in the warehouse and will be delivered on Christmas Day apparently!! More lies!!! Please don’t use!”
“this company is a FAKE company PLEASE PLEASE DO NOT MAKE ANY ORDER FROM THEM...
when i asked for their companies house registered address and company VAT number both the employee and manager could not give it to me. i advised that i will call the police to report then the terminated my call. i tried to call back and i think they have now blocked my calls as i called from my husbands phone and they answered then hung up when i gave my details
PLEASE REPORT TO THE POLICE IF YOU HAVE MADE AN ORDER WITH THEM AND CLAW BACK YOUR MONEY!!!!”
“Order not received after 3 weeks, despite email advising on the way. refused refund and advised to wait up to 30 days for an investigation. After sourcing replacements elsewhere, then received now unwanted product week after.”
“I have tried to go on line bit as it asks for dob mine is 1954 ,I find it very difficult as I have arthritis 8n my hands I have to go monthly going back which is an awful lot of maths.i have been trying to enquire about my order placed on the 27th Nov still haven't recievef this but has been added to my bill.whats going on ? R.”
“Worse service ever. Still waiting for a simple clothes order 15 days after paying and studio seemed to have designed their customer service system to do anything other than help and support you as a customer (loads of Web forms to fill on but don't work).
NOT FIT FOR PURPOSE AS AN ONLINE RETAILER.....AVOID AND SAVE YOURSELF THE STRESS.”
“Absolutely disgusting customer service. Lost my 100 order in transit weeks ago and still not resolved . Wouldnt trust them to deliver or find a resolution for any problems”
“The web page was virtually impossible to use, and so I entered the incorrect delivery address by mistake. I rang Studio STRAIGHT AWAY, and they refused to correct the delivery address. As a consequence, not that the very heavy item has arrived, I shall have to post it myself to the correct address. I wouldn't ever order anything from these people again.”
“Don’t ever order from this company for Christmas delivery almost certain it won’t arrive, for the second year running I have ordered for Christmas that have not arrived. Order still showing on my account even though they promised to cancel the orders and credit back to account if anything like last Christmas i will still be requesting the money back in February”
“Order a Christmas tree said would be delivered on the 6th December and i haven't received it said they can't get a van big enough which is rubbish i asked for a full refund but they said they will have to investigate first before I can have a refund and the said last week if I didn't receive it by Tuesday I had to ring on the Wednesday they would give me a full refund and put it down as lot but the other said no I can't have a refund until they investigate it void this company it rubbish”
“I own my own home, have retired on a very substantial pension pot, have never in my life had any problem with obtaining credit, often been offered it when preferred paying cash. Studio felt I wasn't sufficiently credit worthy for a £28 purchase!!!!!!”
