Studio Reviews

Name: Studio
Rating: 1.29

1.3 Rating 1,567 Reviews

7 %

of reviewers recommend Studio

Company Reviews

Questions

Metrics

1.3

Based on 1,567 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Studio made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Studio 1 star review on 23rd December 2024

Nikolett Pflum

Studio 1 star review on 15th December 2024

Pat Finch

Studio 1 star review on 7th December 2024

Tracy

Studio 2 star review on 7th September 2024

Ali

102

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered items on the 15th of nov, parcel Was meant to be delivered by the 24th called studio 3 times tracking wasn’t being updated dust said for 8 days the parcel was delayed and would be delivered the following day. Very incompetent staff who refused to cancel/refund even though my order is lost by Hermes! Absolute joke of a company! Made a complaint was told a manager would call me in 20 mins never heard a thing!”

Helpful Report

Posted 3 years ago

“Cancelled my order on 23rd October still have not had a refund keep getting replies saying its with the correct department 6 weeks later still no refund and no reply from complaint absolutely appauling customer service do not use this company”

Helpful Report

Posted 3 years ago

“I have been trying to return a damaged received Christmas tree for the last 3 weeks every time I call up customer services all I get is an apology and they say your collection has been booked.”

Helpful Report

Posted 3 years ago

“Xmas order of 5 pairs of Elf pyjamas ( Mummy, Daddy and 3 kids) beginning of October, 3 pair arrived after 5 weeks however, 2 pairs still not arrived and now I have just had an email telling me they are going to cancel my remaining order!! How incentive. Because of Studio cancelling my order!!! I have no option but to go and try to get some Christmas pyjamas in stores. I try to buy my children and grandchildren’s gifts on line, I have had both vaccines and booster but at my age I’m still vulnerable.”

Helpful Report

Posted 3 years ago

“Terrible service. I ordered my items well over 10 days ago, with a delivery time of up to 10 days. The item finally arrived both boxes were damaged and had been ripped open and my items inside were damaged. I have looked all over the Studio site for a contact number and couldn't find one, I found one on google instead. I was informed that they have 14 days to collect the damaged item, although unable to tell me when somebody will be collecting the item. I spent over an hour on a premium rate number trying to explain that I was not at that address in those 14 days and can I request a collection for when I will be there, they are unable to do this, so I am left with a damaged item. A terrible returns service and what sort of company sends out damaged goods? I have other goods which I am still waiting for from Studio after their 10 day delivery time. I hope they do not arrive damaged, I will be very upset if they do.”

Helpful Report

Posted 3 years ago

“Well where do i start I ordered my item 7th Nov should have been delivered 12th still no delivery by that evening, so got straight on to the phone to studio, well the staff there are unbelievably incompetent and sooooo rude..... I've never had such bad customer service, since the 12th dec I have been trying to get this resolved, and all they do is fob me off, this was a birthday gift so disappointed, but I am in touch with financial ombudsmen and citizen advice”

Helpful Report

Posted 3 years ago

“Disgusting service from Studio, I placed an order at the beginning of November. They haven't fulfilled the order and won't acknowledge an order cancellation and refund. Don't use them they shouldn't be allowed to trade, read the comments below they're committing fraud.”

Helpful Report

Posted 3 years ago

“I ordered some gift wrap at the end of October and never received as it went missing from their couriers Hermes.i have requested a refund as Studio are aware it is missing but they now say they have to investigate and will send me a claims form. I just want my money back so I can reorder from a good company. Don't use these as they are a shower of s__t”

Helpful Report

Posted 3 years ago

“By far the worst customer service I have ever experienced! They lost two of my orders with multiple packages. I have told them to resend as they are Christmas gifts so I can wait a little longer… 2 weeks down the line they still have ordered them still don’t know what to do! They don’t read the previous email conversation. Tried to log a complaint and they just ignore that part of your email or reply that they don’t understand! No items no refund no complaint being handled nothing just idiots that can’t do their job! Complete and utter useless will never use again!”

Helpful Report

Posted 3 years ago

“The website is useless, I placed an order it said the order had not gone through so I waited half an hour checked again not gone through & the bank payment hadn’t been taken? Ordered the item again straight away I got email stating order placed. 10 minutes later I get an email stating first order now been place? Tried to ring customer services was told cannot cancel the order as it’s personalised so I now have 2 of the same items twice it’s absolutely ridiculous they need to sort their website out!”

Helpful Report

Posted 3 years ago

“If I could give less than star I would. Placed an order on the 18/10 - no communication at all from the company until I phone them on the 09/11 to cancel the order due to length of time passed. Initially told I couldn't cancel my order - until I insisted I could under Consumer Contract Regulations. Then told it would take 72 hours for cancellation to process. Phoned again on 15/11 and I had been misinformed by the first person - apparently it takes 14 days for a cancellation and refund to be processed. Phoned again on the 24/11 and now they are telling me that cancellation was only processed on the 15/11 and it's 14 days from that date (and not from the 09/11 when I initially confirmed my wish to cancel). Never seen a company like it. All other online retailers I have come across allow you to cancel an order immediately if it has not been dispatched - Studio cannot manage to cancel an order in 14 days! And when you get through to their customer services, please don't bother asking for a supervisor. Funnily enough, on all three occasions that I've had to phone them - there isn't one available!!!”

Helpful Report

Posted 3 years ago

“They take way to long to deal with stuff, made application to pay over 6 MTHS, by time they make decisions stock will be sold out. Going buy elsewhere, using my Clearpay which even though over 4 payments, least I get my goods. With only paying 25% now. Geez studio order was only for £80, I spend more that that a Shein, with Karna, Zilch or Clearpay, guess what ask any of them, most paid off early, never missed payments.”

Helpful Report

Posted 3 years ago

“Where to begin. I ordered something for my granddaughter for Christmas only to be sent a completely different version of what I ordered. I phoned to return it to be told I could have an extra £5 off if I kept it, which I did but I'm not happy with their service. I left a review saying this only to be told my review goes against their guidelines and they would not be posting it. So basically they want me to lie and say it was a wonderful experience when it wasn't. You should be allowed a truthful review.”

Helpful Report

Posted 3 years ago

“I experienced terrible but flowers with studio retail limited, i lose 2parcel flowers ,but refund just for 1parcel, 26.99, other one with delivery fee still not refund for me !take long time now from 21th October to today is 1month ago ,still not sort out ,i contact not replying for me !so bad service”

Studio 1 star review on 20th November 2021

Helpful Report

Posted 3 years ago

“So bad service ,i am experience horrible with studio retail limited ,I buy flowers is two parcel ,but for me 1parcel refund, from 20th to now is 1month ago ,still not sort!”

Helpful Report

Posted 3 years ago

“Odered a dressing up rail on the 13th October for my grandauthers birthday promised it would be delivered by the 15th in time for her birthday i have been on the phone now 5 times all they can say is sorry for you delays we didn't have it in stock it well be with you in. A couple of days i still haven't received it yet 😕 now i have received a email saying i will get it on the 5th of December why didn't they say we haven't got it in stock i would of gone some wear else i am not happy 😢the little girl has had her birthday with no present of nanna and studio has a lot to answer for it please dont oder anything 😢”

Helpful Report

Posted 3 years ago

“I paid for the personalized dolls house on 21 September and got email regarding its cancelled on 31octber and should received a refund back with in 14 days starting the face I have to ring myself to cancelled the item from Monday 15 November and still within the cancellation team I have spoke to the team about this IAM still in waiting on a refund back and cancellations team to get move on I've even spoke to a manger and now waiting on a call back today please do not order anything from here they are rubbish and some have no clue how to there job we should receive a refund on top 14 days and wasting are time they it's the first time it's happened it's ridiculous it has bin loads of time happened reading theses reviews absolutely ridiculous. I will leave my name Kelly Jones”

Helpful Report

Posted 3 years ago

“I Had to pay for a return to studio as they would not help me return the item i then had to pay a Courier £2.80 to return the item! I also cancelled an item through their secure contact form three times and its still showing awaiting despatch unbelievable customer servicce! I have now reached the limit of purchases from Studio and will be paying back the money i spent on their site. NO MORE!!”

Helpful Report

Posted 3 years ago

“Ordered a bed on 22nd August its November 18th now still not arrived, all their say its a very popular it will be in the warehouse soon give 5days after that to be delivered. Ive been told this 5 times now.”

Helpful Report

Posted 3 years ago

“If I could give zero I would...wrong item delivered. Phoned them, they said to return with returns label, no label included. Said they would send a returns label in the post (baring in mind I spoke to two different people on two different days) and to allow 5-7 days, well its now been 12 days and neither label has turned up. Phoned again and they finally emailed one and said collection has been arranged for the next day..well it's been 6 days and still no collection. This was for a birthday present and they have totally screwed it. So peed off!! Do not order from this company.”

Helpful Report

Posted 3 years ago

Studio is rated 1.3 based on 1,567 reviews