“Everything went wrong with this company. A shambles. Have been waiting 5 weeks for them to refund my money to me and get passed from pillar to post. Still no refund. Disgusting service.”
“First time I've ordered and will be the last.
The items do not match the quality indicated on the website - more over the cost.
2 items out of stock and one is a replacement item.
I'm still waiting for one large item. Here's the really interesting part - items arrived 8th (not all as detailed above) and payment due by 14th!!!! Really!!!”
“I placed an order online on 15th October. On 2nd November I contacted Studio through the website as I had not recived my order. Today 7th November I have been on the phone for ages, still on hold. They are refusing to refund me I have to wait for a letter through the post for them to investigate or they will resend my items but they will take at least 10 days to arrive. I have spent 30 minutes on the phone and they will not refund my money! SCAM!! Stay well clear”
“I have ordered a dining tablet set a few months ago which was cheap £60 but it was so bad, writhin the same was wobbly, was hard to fit together, Whithin a month the chairs broke one by one and the table is really wobbly, I haven’t even finish paying instalments which is rnoying because it was worth nothing! Rubbish won’t be getting anything from there again unless it’s something small”
“I ordered a dining table set that arrived with missing parts, after a 45 minute phone call to studio, which isn’t cheap, I was told to parcel up all the boxes and as a goodwill gesture it would be collected “free of charge” I should think so too. I then reordered the same dining set which cost another £20 for delivery, to find when it arrived the same parts as previous package were missing plus “All” screws. After 75 minutes on the phone, this time being offered a £10 discount if I kept it, I politely said NO. So I again had to pack it all up for collection. I have been using studio for many years now, but after this ordeal I won’t be using them again. You have lost a good customer studio 👎”
“Item ordered on the 19th and STILL have not received it! Have to wait until the 2nd of November to claim lost item. I have emailed customer service THREE times and have not received a reply!
I am now being told my payment is overdue......payment for an item i have not received! This had better not effect my credit ratings!
Shoddy company with even worse customer service AND they use Hermes....enough said.
Do not deserve 1 Star but had no choice!”
“The have in the past sent alternative items even although I stated not to
This time they have surpassed themselves spend £50 get £20 off and free delivery.
They have processed half the order 3 items out of stock 2 they just missed therefore lo and behold no £20 off
If it looks too good to be true it is too god to be true.
They have offered to process 2 missing items but that will cost me more.
I think this will be my last year ordering
Customer
Edinburgh”
“I ordered 3 items over a month ago. I didn’t receive any of them, and was told I had to wait 15 days until my parcel could be declared as lost. Then I was told I can’t have a refund until I sign a form in, which I still haven’t received. Over £130 spent. They took two days to reply to each of my emails, which went on for three weeks. I was then told not to contact them until I have the form, and that I won’t get a refund yet. Then was told if I want the items I should pay again for them, before having a refund for the one’s I never received. Awful!”
“i used studio first time and all products arrived on time, exactly what i ordered and perfect condition.... they didn't even take a penny off me but sent all items on time....a total of £263.65. i dont see the problem with them and will use them again....if uve had bad experience its not necessary thats what they are...”
“They had the best price at the time for the item that I was looking to buy, so much so approximately three weeks later I returned to the site and low and behold they still had the best price that I could find, so I bought a larger version of th item.”
“Terrible company, request an invoice for one item for warranty reasons and each time it fails to arrive. Been asking now for over a month and clam constantly told, "I'll send you an invoice, please wait a week".
Will be talking to citizens advice about my legal steps next....”
“Studio is a complete joke. Please save yourself a lot of time and never order from them go elsewhere. Invoiced for items I have not received and have been told some items are out of stock but another staff member says in stock! Customer services so unprofessional it's laughable lol Couldn't get my first order right will not order from them again. What a waste of my time!”
“Pathetic! Customer service is an absolute joke. I received broken items, called customer service several times. They promised to free collection but it was all a lie. No arrangements were made. Stay away!!!!!!”
“Personalised toy box was a mess. Black paint mark on and chipped front panel. Tried to get money off as it was badly damaged, couldn’t agree on how much discount. They asked me to return after half hour at premium call rate, complete joke! So now they have a personalised return with an unusual name. Ridiculous!”
