Studio Reviews

Name: Studio
Rating: 1.29

1.3 Rating 1,567 Reviews

7 %

of reviewers recommend Studio

Company Reviews

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Metrics

1.3

Based on 1,567 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Studio 1 star review on 23rd December 2024

Nikolett Pflum

Studio 1 star review on 15th December 2024

Pat Finch

Studio 1 star review on 7th December 2024

Tracy

Studio 2 star review on 7th September 2024

Ali

102

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not received item and they won't give me my money back for 30 days!!! Studio is a con.”

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Posted 4 years ago

“Worst shop and worst customer service I have ever seen in the UK”

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Posted 4 years ago

“I wish I could rate bill for the poor quality and the horrible material Absolute rubbish”

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Posted 4 years ago

“Dreadful company, dreadful customer service. Communication is non-existent. Have a large box with a recliner chair in it in my hallway that arrived damaged waiting to return! been there 3 months and I have to manoeuvre my daughter's wheelchair around it everyday. Rang them countless times, emailed so many times can't remember. Every time I get the same response - sorry about the oversight, the item will be collected on the next working day! Absolute joke! Would not recommend them nor will I ever use them again.”

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Posted 4 years ago

“I never received the bed originally ordered so we called to re-order - when we noticed that the order hadn't been put on the account we just placed the order ourselves. When the bed got delivered, we received two. Looking into the account showed that someone had placed the order but after we had done it. We called to arrange a return of the additional bed, someone showed within a few days to collect the bed but refused as it did not have a return slip on it. We called Studio again and they said they would send out a returns slip via post - this was never received. I have called numerous times over the course of two months to try and get the bed collected for return but every time I have called, I have been promised another returns slip to be sent out (have not received one), been told that interest and charges will be put on hold. After speaking to two other people today, I have learnt that I will in fact be charged for the interest and additional bed which I did not order nor want and I am being charged for being over my account limit which I did not consent to. I finally asked for my recorded telephone conversations to create a more precise and accurate timeline of what had been said and when for when I submitted a complaint but this was not accepted and the colleague tried to change the subject. I then asked her for a Subject Access Request and she rejected this and then hung up on me - which is not legal to do. Finally, this evening, I spoke to Charlie (another rep) who had said there were previous issues with sending the returns label and that he has escalated it so that I will 100% receive a returns label and the collection should happen in the next 5-7 working days - I am not hopeful that this will actually happen given the constant let downs over the course of the last 9 weeks. I am not the only one having issues as my partner who also has an account with Studio, spoke with a rep to return a faulty vacuum and again someone showed up the next day to collect the item but again refused because there was no collection slip.”

Helpful Report

Posted 4 years ago

“Awful. Placed order for childs pram and applied discount code and got confirmation email. They cancelled order! Asked if I wanted to order again but at full price. Absolute con. Customer advisors are nothing short of useless and no idea what they are taking about. Awful company.”

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Posted 4 years ago

“Never had any problems always dealt with fairly will continue to use”

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Posted 4 years ago

“I have never heard of the company in my life before they sent me a letter in the post with my address and name, claiming that I had an account number to purchase something for almost £300. They made up a fictitious payment plan that is to start in March for a purchase I supposedly made in January 2021. The letter also had a cheque drawn up that they want me to send to them, even though I have never made a purchase with their company; nor set up a payment plan. They want us to call them so they can bait us into giving them money by charging us through phoning them up. DON'T FALL FOR IT.”

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Posted 4 years ago

“Absolutely appalling customer service! I've been trying to resolve an issue regarding unlabelled allergens since July 2020. 7 months later and no one has resolved this despite me contacting them several times. Shocking considering it could have proved fatal.”

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Posted 4 years ago

“Don’t order anything over £100 a nightmare to chase when not received. Still waiting from early Dec to hear back from 3 claims for the same product that I ordered for Christmas and now nearly end of feb!”

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Posted 4 years ago

“I'm absolutely fuming with the customer service I have received or lack of i should say.. ordered a sofa bed on 28th jan and was told 10 days for delivery..took my money then delivery time changed to 3 weeks still no delivery. Apparently it was despatched and it's with courier company but still waiting to be shipped to NI. No estimate on how long it will take. I ask for my money back to which I'm told no. As a CASH customer their terms and conditions state that they have to receive it bck 1st and I will get my refund..so they took my money over 3 weeks ago and I dont have the item but I'm expected to wait..we will see about that!!! Financial ombudsman and trading standards will be involved!”

Helpful Report

Posted 4 years ago

“Months of threatening letters to a 78 OAP for money she does not owe DO NOT BUY FROM STUDIO”

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Posted 4 years ago

“Rubbish customer service, even from customer resolution team, emails go back n forth, nothing ever resolved. No anseers, hang up on you on the phone. Terrible company, do not use”

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Posted 4 years ago

“Horrible. Avoid. Scam artists. Never ever return your money. I have been waiting three months for my money back. I chase and chase and chase. Nothing. They claim they can't find my return, when I have produced evidence of it being received by them. Do not buy a single thing from these people.”

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Posted 4 years ago

“Studio doesnt even deserve 1 star, worst customer service I have ever dealt with and since lockdown this has got worse. Its shocking, no one is there to help, you pass on the call from one person to another no one seem to know anything. I filed a complaint 3 months still hasn't been resolved absolutely sick and tired of studio l have had a horrendous experience! I have emailed 3 times, called 5 time, every time I call customer service one seem to know what the call is about despite the calls I have made in the past. Nothing seem to be on the system, so I have to explain all over again, still nothing gets resolved. when I question them they hangup the phone so l dont get anywhere. WORST COMPANY, I WARN YOU DONT BUY FROM THIS COMPANY, ITS A SCAM, ITS NOT WORTH THE HUSSLE. WORST EVER !!!”

Helpful Report

Posted 4 years ago

“A pack of cheap socks delivered which I didn’t order or want. I have never had any dealings with this company despite the delivery note assigning me an “account number”. Consumer Protection unfair Trading Regs 2008 mean if unsolicited goods not collected within 14 days I can keep them. After much difficulty trying to phone and email I finally left the above information. Quote the above legislation if you are subjected to this scam.”

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Posted 4 years ago

“Disgusting con artists avoid. Never again”

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Posted 4 years ago

“Lying chasing for a payment despite when purchasing offering and opting for 6 months into free”

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Posted 4 years ago

“Ordered items in Dec ..waited and waited , 3 weeks later asked them to cancel it and give me a refund , 3 weeks after that package arrives ..now I have to wait for them to pick up the package that I had already bought elsewhere and then wait for a refund .. terrible company ..buy nothing from them”

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Posted 4 years ago

“My wife has dealt with Studio for 30 years, but NO MORE. Ordered a table and 4 chairs September 2020. There was a delay receiving the items. Then we were told they couldn't be found in the warehouse. Then we were told Studio had given the warehouse the wrong item code and that we should re-order. Stupidly we did. We received the table and chairs, BUT also a letter asking for payment for the FIRST table and chairs that we didn't receive. Like everyone else, spoke to "understanding" staff, lots of them, they agreed we didn't owe Studio any money . . . .but here we go again, 1st February 2021, more threatening letters re payment, bad debters and credit lists. Will be contacting BBC Watchdog programme, although I fear even that won't be the end. Avoid like Covid virus !!!!!”

Helpful Report

Posted 4 years ago

Studio is rated 1.3 based on 1,567 reviews