Superdrug Reviews

Name: Superdrug
Rating: 3.09

3.1 Rating 405 Reviews

52 %

of reviewers recommend Superdrug

Company Reviews

Questions

Metrics

3.1

Based on 405 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 42%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.9 out of 5
Returns & Refunds
Refunds Process	Difficult

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Superdrug 1 star review on 17th July 2022

Elizabeth Christie

Superdrug 3 star review on 13th May 2022

Anonymous

Superdrug 1 star review on 9th April 2022

Where Is My Refund.......

Superdrug 1 star review on 22nd October 2021

Monica Chaplin-Ford

Superdrug 1 star review on 22nd June 2021

Annie

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Perfect and easy to use website! Delivery is superb too!”

Helpful Report

Posted 6 years ago

“Superdrug have a great selection of items, from shower gels, shampoos, toothpastes etc. At very reasonable prices, usually cheaper than everywhere else.”

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Posted 6 years ago

“As a vegan I would have found it quite hard to find affordable cruelty free toiletries. However Superdrug's clear labelling of its own brand products makes the whole process so much simpler. And because of all the amazing offers that are run regularly I was able to stock up on all the suncare and toiletries I needed for my trip to Australia without it eating into my holiday spends!”

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Posted 6 years ago

“Great deals and affordable”

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Posted 6 years ago

“I used their online doctor and pharmacy service. It was quick, simple and the doctor did not just approve my treatment for antibiotics but followed up with advice about the condition and what I needed to look for in case I needed to go to a doctor. The delivery of my medication came next morning. For a range of small illnesses or medications that you would usually have to go to the doctor for but don't have the time to waste, or cannot get an appointment , I say start ditching the surgery and use superdrug online doctor and pharmacy instead.”

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Posted 6 years ago

“As a Beauty Club member I get special offers on Thursdays and free postage on all orders over £10. Quality branded goods at low prices plus very good own brand products, quick delivery”

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Posted 6 years ago

“Good prices, quick free delivery”

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Posted 6 years ago

“Placed an order and was ready for collection in minutes”

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Posted 6 years ago

“Quick delivery, exactly what was asked for every time. If something does go wrong (in very rare circumstances) then the customer service team is happy to help and very friendly.”

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Posted 6 years ago

“I order items online several times a year from Superdrugs. The prices are excellent & help me save money plus gain points towards further orders. I am pleased how prompt they are with informing me when my order is to be dispatched. The items always arrive well packaged.”

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Posted 6 years ago

“Customer service”

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Posted 6 years ago

“Great range at great prices with excellent multi-buy offers; also refund ant defective products no quibble”

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Posted 7 years ago

“They are very easy to purchase on line, although you do have to make sure that you are on their official website, when you log in, it warns you site is not secure if it isn't. They always do free delivery and I have never had any problems with their online shopping at all, it always arrives on time, and is never wrong with the order”

Helpful Report

Posted 7 years ago

“A wide variety of skin care products for my personal needs, great customer service both online, in shop and by phone. Help at hand at all times. Shop there again and again without a doubt. Happy shopper/ shopping”

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Posted 7 years ago

“Good value products.”

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Posted 7 years ago

“They have a lot of good offers and plus they have free delivery, there is a lot to buy and you can save a lot of money and get rewards.”

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Posted 7 years ago

“good price and not tested on animals - however, way too much packaging for a small item and this is not the first time.”

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Posted 7 years ago

“Easy to shop online. I can view the status of each item that i have ordered. The service and delivery is fast too. I like it when i receive free gifts. 7”

Helpful Report

Posted 7 years ago

“The best prices, amazing products, and great customer service. Their own brand products, especially their Vitamin E range is absolutely top notch. Plus the shopping experience in-store ad online is excellent.”

Helpful Report

Posted 7 years ago

“Good selection of products however takes quite a while to be delivered to store.”

Helpful Report

Posted 1 year ago

Superdrug is rated 3.1 based on 405 reviews