Superdrug Reviews

Name: Superdrug
Rating: 3.10

3.1 Rating 404 Reviews

52 %

of reviewers recommend Superdrug

Company Reviews

Questions

Metrics

3.1

Based on 404 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.9 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how Superdrug made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Superdrug 1 star review on 17th July 2022

Elizabeth Christie

Superdrug 3 star review on 13th May 2022

Anonymous

Superdrug 1 star review on 9th April 2022

Where Is My Refund.......

Superdrug 1 star review on 22nd October 2021

Monica Chaplin-Ford

Superdrug 1 star review on 22nd June 2021

Annie

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They give a good reliable service online and good discounts”

Helpful Report

Posted 6 years ago

“Excellent product knowledge by staff members, showing current discounts, very helpful.”

Helpful Report

Posted 6 years ago

“Great prices, fast delivery very happy”

Helpful Report

Posted 6 years ago

“Ordering through the Superdrug app is always a breeze. Clear details about products and very often they have good offers/deals on items. Always a very smooth transaction and swift delivery.”

Helpful Report

Posted 6 years ago

“Because I have one of their loyalty cards, my goods were delivered free. They came quickly and well packaged.”

Helpful Report

Posted 6 years ago

“They emailed me keeping me up to date with what and where my parcel was and it was delivered on time and with the items requested! Simples!!”

Helpful Report

Posted 6 years ago

“Always great offers! Student discount, especially when 20% is really helpful! Reward card us amazing”

Helpful Report

Posted 6 years ago

“Very good value for money”

Helpful Report

Posted 6 years ago

“Great prices, free and fast delivery”

Helpful Report

Posted 6 years ago

“Excellent service and products always come well packaged, they offer free delivery too with a health and beauty card. Website is easy to use and contains lots of customer reviews of the products. They always have lots of offers on especially around Xmas time.”

Helpful Report

Posted 6 years ago

“I was looking for a new toothbrush. The lady in the Merry Hill store made a few recommendations and let me know which ones they had on offer. She took the time to help me using her own experiences and was very professional and helpful. Checkout staff were friendly and courteous and full of smiles. I will use Superdrug again.”