Superdrug Reviews

Name: Superdrug
Rating: 3.10

3.1 Rating 404 Reviews

52 %

of reviewers recommend Superdrug

Company Reviews

Questions

Metrics

3.1

Based on 404 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.9 out of 5
Returns & Refunds
Refunds Process	Difficult

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Superdrug 1 star review on 17th July 2022

Elizabeth Christie

Superdrug 3 star review on 13th May 2022

Anonymous

Superdrug 1 star review on 9th April 2022

Where Is My Refund.......

Superdrug 1 star review on 22nd October 2021

Monica Chaplin-Ford

Superdrug 1 star review on 22nd June 2021

Annie

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery was amazingly fast and buying the products online was super easy.”

Helpful Report

Posted 6 years ago

“Bought two jars of a L'Oreal face cream for less than one would have cost me at our local supermarket.”

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Posted 6 years ago

“The staff is always helpful in finding things or giving advice. The customer service at the Pharmacy is extremely kind and caring.”

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Posted 6 years ago

“They are really helpful and very friendly and help you to find products that you actually need and dont try and sell you things you dont want or need.”

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Posted 6 years ago

“Very friendly staff at the Truro store who were knowledgeable, helpful and made me feel like a valued customer.”

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Posted 6 years ago

“First time ordering online with Superdrug. It was easy, they had what I wanted and the items were also on sale. I also registered for a digital beauty points card which entitles you to free standard home delivery and next day delivery to your store. All good.”

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Posted 6 years ago

“Always good products, not tested on animals. Wish the delivery was faster though”

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Posted 6 years ago

“Quick delievery, always keep you updated with emails”

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Posted 6 years ago

“I purchased some perfume and gift sets, service was good, they were delivered on time. I had no problems and am happy”

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Posted 6 years ago

“Quick no fuss delivery over a wide range of products at no extra cost”

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Posted 6 years ago

“I got help choosing vegan make up for my sister xmas present. There was such a good selection and good prices, i really enjoyed the experience and bought her and myself lots of goodies.”

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Posted 6 years ago

“great in-store delivery service from their online website”

Helpful Report

Posted 6 years ago

“I was quite happy with their promotions upon ordering online. My orders we packed neatly and securely, which made me confident that none of my orders were damaged. I had an extra box of an order which I assume was left out of the first package but it was sent at the same time and just as secure, Although I wished they sent it in a smaller package but I am quite satisfied anyways.”