takealot Reviews

Name: takealot
Rating: 2.58

2.6 Rating 545 Reviews

39 %

of reviewers recommend takealot

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Metrics

2.6

Based on 545 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 46%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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takealot 1 star review on 24th December 2023

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a printer on 5 May and was told delivery would be Friday 8May. Received an Sms to say that my order would arrive 7 May which indeed it did. Always had good service and no issues. Would definitely use them again”

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Posted 3 years ago

“I was shocked to see that Takealot does not have a 5 star review. I have been buying from them for years and am pleasantly surprised everything at their efficiency and professionalism. My orders often arrive earlier than expected and I have never had an issue returning anything. Its the only online shop i truly trust.”

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Posted 4 years ago

“Wow... unbelievable! I placed an order yesterday and received my package today, even though it was estimated to be delivered after 2 days. I'm impressed 😊 Keep up the good service.”

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Posted 4 years ago

“Very much pleased as a this is my first time, surely not my last using takealot. Product arrived on time, hours earlier actually. Satisfied with packaging, communication and delivery!”

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Posted 4 years ago

“I would like to take some time out to complement takealot for their outstanding service. Everything is so easy and convenient no troubles. Sure with the delivery their was some miscommunication but nothing really to complain about. Some of the bad reviews are just ridiculous on this page, delivery being an hour late I cant remember receiving a text with an exact time commitment always within a period of the day. If you not happy with the product you bought, you lazy, make sure you know what you buying. If it was damaged, they will replace it, only make sense.”

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Posted 4 years ago

“I was very impressed. The price was fantastic and delivery happened a day early.”

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Posted 4 years ago

“Firstly, delivery was made I 3 days! Not only that, but my order cost me 1/4 of what I would normally pay. This is the second time I have ordered from them. Honestly the best service, at best price. So very impressed. Thanx takealot for amazing service.”

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Posted 4 years ago

“Love ,love them,Takealot is always on point,always put a big smile on my face,happy customer indeed”

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Posted 4 years ago

“Such an efficient and affordable service! I've been using them since they started and have yet to have experienced anything but super speedy, superb service! I love their new pick up points (more sustainable and environmentally friendly). Would recommend them to any and everyone.”

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Posted 4 years ago

“I had a perfect first experience with Takealot and because the experience was so great I already placed my next order... THANK YOU !!!! TAKEALOT!!!!!!”

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Posted 5 years ago

“I ordered a oztrail tent on Friday morning, paid at 9am. Went to collect at 11am before the order was ready. Asked the manager on duty to help so I could pack early. She was extremely helpful and got my order early. Thank u great service and products”

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Posted 5 years ago

“Honestly best online store in South Africa !! I live in a rural town(Knysna) and can expect a reliable delivery within the time specified. The other day I bought a product(screen protector) and it cracked for no reason after one day and I emailed Takealot and received a reply within the hour saying they are sending my replacement. Amazing Company 10/10.”