The Perfume Shop Reviews

2.1 Rating 151 Reviews

26 %

of reviewers recommend The Perfume Shop

Company Reviews

Questions

Metrics

2.1

Based on 151 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

Popular Questions:

Delivery

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Returns

Customer Service

How can I contact The Perfume Shop? How quickly does The Perfume Shop resolve customer queries?

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How quickly does The Perfume Shop resolve customer queries?

Helpful Report

(3 weeks ago)

Greater than 55% of reviewers feedback is The Perfume Shop takes over a week to resolve customer queries.

Helpful Report

(3 weeks ago)

53.85%

Industry Average

“ Had a problem with an order on 04/10/2024 the order went through 3 times and 3 payments taken from my account . Contacted you to have 2 orders cancelled but all 3 were . One charge was reversed by my bank on 20/10 but am still waiting for the other 2 refunds . I have been emailing constantly and and was told on 10/10 I would have refund in 3-7 working days.. still no refund yet 2 weeks later . Dreadful service ”

- Anonymous

“ I get empty bottle of perfume then bottle was broken in pieces .. I write to tps they want evidence this was a joke I think who normal keep at home preces of glasses !? I send to them empty bottle of perfume what I get and damaged boxes ! They don’t want send to me new perfume or refund to me terrible service ! I m not recommended really unprofessional! ”

- Daria

“ Customer service was abysmal and failed to even offer an exchange. ”

- K.Ahmed

The Perfume Shop Reviews

Customer Service - Average