The Perfume Shop Reviews

2.1 Rating 147 Reviews

27 %

of reviewers recommend The Perfume Shop

2.1

Based on 147 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

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Delivery

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Customer Service

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How quickly does The Perfume Shop resolve customer queries?

(1 week ago)

Greater than 57% of reviewers feedback is The Perfume Shop takes over a week to resolve customer queries.

(1 week ago)

54.17%

Industry Average

“ Customer service was abysmal and failed to even offer an exchange. ”

- K.Ahmed

“ I never expected to be given the run around of excuses and shifting of blame for and internal mistake via customer service . ”

- Sandra

“ These guys have no clue of what customer service means let alone providing some kind of standard. ”

- Anonymous