The Perfume Shop Reviews

2.0 Rating 160 Reviews

25 %

of reviewers recommend The Perfume Shop

Company Reviews

Questions

Metrics

2.0

Based on 160 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

Popular Questions:

Delivery

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Returns

Customer Service

How can I contact The Perfume Shop? How quickly does The Perfume Shop resolve customer queries?

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How quickly does The Perfume Shop resolve customer queries?

Helpful Report

(1 day ago)

Greater than 56% of reviewers feedback is The Perfume Shop takes over a week to resolve customer queries.

Helpful Report

(1 day ago)

55.56%

Industry Average

“ If i could give hem a score less than one star i would. Terrible customer service based in south Africa. They are rude and spoke to me unbothered. I paid for next working day delivery and it was 3 days late and also delivered damaged and some perfume missing Still battling with them for a refund. Absolute nightmare of a company. ”

- J

“ Awful customer service need to be trained in customer service to start with poor manners when you're spending £200 went last Friday and today with my sister she spent the same will not be going to Liverpool one store again ”

- Anonymous

“ Had a problem with an order on 04/10/2024 the order went through 3 times and 3 payments taken from my account . Contacted you to have 2 orders cancelled but all 3 were . One charge was reversed by my bank on 20/10 but am still waiting for the other 2 refunds . I have been emailing constantly and and was told on 10/10 I would have refund in 3-7 working days.. still no refund yet 2 weeks later . Dreadful service ”

- Anonymous

The Perfume Shop Reviews

Customer Service - Average