thredUP Reviews

Name: thredUP
Rating: 1.57

1.6 Rating 126 Reviews

13 %

of reviewers recommend thredUP

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Metrics

1.6

Based on 126 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 47%
Customer Service
Communication Channels	Email, Live Chat
Returns & Refunds
Returns Process	Could Be Better

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thredUP 1 star review on 23rd March 2025

Laura

thredUP 1 star review on 10th February 2025

Anonymous

thredUP 1 star review on 7th December 2024

Anonymous

thredUP 5 star review on 30th November 2024

Kim

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I wonder if this has happened to anyone else? I have been a good Torrid customer for a very long time. I recently lost some weight and had some nice clothes to re-home. I called Torrid and learned they had a buy back program through Thredup. I went online, got my label and shipped off a lot of pieces. This was in Jan 2023. I never heard anything so reached out to Thredup in June. I was told, oh yes, we have sold your clothes and you are due over $100. You will hear from Torrid. Never did. In August I started calling and emailing. It was a vicious cycle. Torrid said Thredup would pay me and Thredup said Torrid would pay me. What a scam. No ind paid me. I continued to appeal to Torrid and gave them every opportunity to make it right. I never even received the courtesy of a reply. I don’t shop Torrid now since running a scam on their customers. I am very disappointed in both organizations. Can’t stand a liar!”

Helpful Report

Posted 1 year ago

“ThredUP is a scam, only allowing half of your clothes to go through. To clarify, my last box of clothes I sent to them were all brand new, never worn, never washed, with no defects and I took pictures of the inside and outside to prove it before sending the clothes. Two of the items I sent were a vest/pants set, but they only accepted the pants. Their excuse for only accepting half of my items was that they had too many of that type of item. WTH! It was a set, and there is nothing in their rules that they may reject clothing because they have too much of an item. They also shortened the sale window, and changed the rules for reclaiming the clothes that did not sell. A few years ago, this site was different but with all these changes, and made up new rules not written anywhere they are officially a scam now.”

Helpful Report

Posted 1 year ago

thredUP is rated 1.6 based on 126 reviews