Toolstation UK Reviews

3.7 Rating 701 Reviews

66 %

of reviewers recommend Toolstation UK

Company Reviews

Questions

Metrics

3.7

Based on 701 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does Toolstation UK deliver? How long does Toolstation UK take to deliver? Does Toolstation UK deliver on time? How is accuracy and good condition of items delivered by Toolstation UK?

Returns

How is Toolstation UK returns process?

Customer Service

How can I contact Toolstation UK? How quickly does Toolstation UK resolve customer queries?

Get Answers to Your Questions

Ask a question and get answers from people who are customers of Toolstation UK.

Visit Website

How long does Toolstation UK take to deliver?

Helpful Report

(2 weeks ago)

Toolstation UK normally delivers within 5 Days.

Helpful Report

(2 weeks ago)

37.50%

Industry Average

“ Instead, I was informed that if I refuse the delivery when it arrives, a refund would be issued. ”

- TAKA

“ We placed an order for delivery over 1 year ago, total of £170. I forgot about it. Never received it never sent the money back. Tried to contact tool station over the phone (obviously to get my money back) just to hear from them this is not possible????!!!! So no products no money, be aware !!!!!! Plus they never send an email or notification regarding this order…. Thieves. ”

- Anonymous

“ Disappointed!!! After many years of business Delivery is worst ever! Toolstation is was a trusted company but any more ! Each time is a issue whit delivery ! 3 days after delivery delays stuff are rude and unprofessional! Saying is never be next day promise Other time online coustumer service was unhelpful ! As the trade we need some update or more information what happened ! Avoid toolstation delivery ! ”

- Dariusz

Toolstation UK Reviews

Delivery - Slow