Toolstation UK Reviews

3.7 Rating 674 Reviews

67 %

of reviewers recommend Toolstation UK

Company Reviews

Questions

Metrics

3.7

Based on 674 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 47%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How long does Toolstation UK take to deliver?

Helpful Report

(5 days ago)

Toolstation UK normally delivers next Day.

Helpful Report

(5 days ago)

46.15%

Industry Average

“ Placed order online for next day delivery, Never arrived next day Following I was told it would arrive, still no sign 5 days later still no parcel Had to phone up again and was told to wait another day but I asked for a refund Will not use again, rather go to screwfix Order no.QWW983954495 if you want to look into it ”

- zahaid

“ Ordered product an hour before their next day delivery cut off but next day told it wasnt processed in time so had to make arrangements for next day. Their excuse 'it was a large item'. But website dosent differentiate size of product just says order by 6pm for next day. Customer service made it clear they couldnt care less. NEVER again, stear clear and use a professional company. ”

- Anonymous

“ Keep cancelling delivery. I would advise anyone to source an alternative company. All you get is fobbed off then an offer of vouchers against next purchase. My god after this do you think there will be a next time. As a tradesperson spending a lot of money with them. I hope they are content in losing future trade from me and all those that I am in a position to recommend companies to ”

- Lambert

Toolstation UK Reviews

Delivery - Slow