Toolstation UK Reviews

3.7 Rating 710 Reviews

66 %

of reviewers recommend Toolstation UK

Company Reviews

Questions

Metrics

3.7

Based on 710 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How long does Toolstation UK take to deliver?

Helpful Report

(1 month ago)

Toolstation UK normally delivers within 5 Days.

Helpful Report

(1 month ago)

41.18%

Industry Average

“ Forget trying to contact this lot if you have an issue. Screwfix make a fortune fixing this shower of time and money wasters. Day 5 of a next day delivery and counting. I dont need the order now. The leak is fixed. So i now have the joy of trying to get my money returned.. ”

- G D

“ Instead, I was informed that if I refuse the delivery when it arrives, a refund would be issued. ”

- TAKA

“ We placed an order for delivery over 1 year ago, total of £170. I forgot about it. Never received it never sent the money back. Tried to contact tool station over the phone (obviously to get my money back) just to hear from them this is not possible????!!!! So no products no money, be aware !!!!!! Plus they never send an email or notification regarding this order…. Thieves. ”

- Anonymous

Toolstation UK Reviews

Delivery - Slow