Toolstation UK Reviews

3.7 Rating 674 Reviews

67 %

of reviewers recommend Toolstation UK

Company Reviews

Questions

Metrics

3.7

Based on 674 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 47%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

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Returns

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Customer Service

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How quickly does Toolstation UK resolve customer queries?

Helpful Report

(4 days ago)

Greater than 57% of reviewers feedback is Toolstation UK resolves customer queries within an hour.

Helpful Report

(4 days ago)

81.08%

Industry Average

“ Great service this evening, greeted with smiles! Thanks Mel and Lucy! ”

- Anonymous

“ Great customer service very friendly staff, nikki from the Corby branch was very helpful and efficient. I highly recommend going there. Thank you for all your help. ”

- Anonymous

“ Have what you need, free delivery service for quite a low spend. Plenty of local depots for collection, new ones opening. ”

- Anonymous

Toolstation UK Reviews

Customer Service - Good