Toolstation UK Reviews

3.7 Rating 710 Reviews

66 %

of reviewers recommend Toolstation UK

Company Reviews

Questions

Metrics

3.7

Based on 710 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does Toolstation UK deliver? How long does Toolstation UK take to deliver? Does Toolstation UK deliver on time? How is accuracy and good condition of items delivered by Toolstation UK?

Returns

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Customer Service

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Does Toolstation UK deliver on time?

Helpful Report

(1 month ago)

Greater than 36% of reviewers feedback is Toolstation UK normally delivers on time.

Helpful Report

(1 month ago)

41.18%

Industry Average

“ Disappointed!!! After many years of business Delivery is worst ever! Toolstation is was a trusted company but any more ! Each time is a issue whit delivery ! 3 days after delivery delays stuff are rude and unprofessional! Saying is never be next day promise Other time online coustumer service was unhelpful ! As the trade we need some update or more information what happened ! Avoid toolstation delivery ! ”

- Dariusz

Toolstation UK Reviews

Delivery - Slow