Toolstation UK Reviews

3.7 Rating 700 Reviews

67 %

of reviewers recommend Toolstation UK

Company Reviews

Questions

Metrics

3.7

Based on 700 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 38%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does Toolstation UK deliver? How long does Toolstation UK take to deliver? Does Toolstation UK deliver on time? How is accuracy and good condition of items delivered by Toolstation UK?

Returns

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Customer Service

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Does Toolstation UK deliver on time?

Helpful Report

(1 week ago)

Greater than 38% of reviewers feedback is Toolstation UK normally delivers on time.

Helpful Report

(1 week ago)

42.86%

Industry Average

“ Toolstation made me unhappy, tried ordering online for a product a delivery on site, attempted several times to make payment but because of the security element of a passcode on checkout. ”

- Anonymous

Toolstation UK Reviews

Delivery - Slow