Toolstation UK Reviews

3.7 Rating 674 Reviews

67 %

of reviewers recommend Toolstation UK

Company Reviews

Questions

Metrics

3.7

Based on 674 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 47%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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Does Toolstation UK deliver on time?

Helpful Report

(4 days ago)

Greater than 48% of reviewers feedback is Toolstation UK normally delivers on time.

Helpful Report

(4 days ago)

46.15%

Industry Average

“ Ordered materials for a job on Friday 23rd June and paid the extra for Saturday AM delivery, it’s now the 27th June and no sign of any materials. Don’t waste your time or money with this company your better of going to a reputable company if you want good service ”

- Anonymous

Toolstation UK Reviews

Delivery - Slow