Travis Perkins Plc Reviews

Name: Travis Perkins Plc
Rating: 2.57

2.6 Rating 114 Reviews

39 %

of reviewers recommend Travis Perkins Plc

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2.6

Based on 114 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

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Travis Perkins Plc 1 star review on 5th March 2022

Anonymous

Travis Perkins Plc 1 star review on 21st February 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Reminded me of a 10% offer but only when I got to checkout noticed the 10% off was only a few items, not everything. Really quick follow up on order, offering alternatives that were in stock to facilitate rapid delivery of order”

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Posted 5 years ago

“Fantastic customer service highlyrecommend”

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Posted 5 years ago

“Needed a replacement power tool got off the shelf at my local store BEST PRICE with helpful staff Cant get better than this John”

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Posted 6 years ago

“Good product range. Delivery made easy.”

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Posted 6 years ago

“Ordered two door good price and delivered on the day arranged”

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Posted 6 years ago

“The product is great - the supply is not good.”

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Posted 6 years ago

“Website rubbish jumping all over place giving wrong search results put me off completely.”

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Posted 1 year ago

“When Travis Perkins have stock you can buy, their delivery service is excellent. My experience in branches has been good also. The biggest thing that lets them down is their website. Countless products are shown that are not deliverable or available for collection in your area. The fact that I live in the Midlands suggest this is the case for the rest of the UK. If something is not available it really should not show up in their search results, I have wasted countless hours on the very poor website.”

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Posted 2 years ago

“My wife works for travis Perkins, she now works from home. My bills have increased and I never have a moment away from her work life and work calls and can’t actually enjoy my own home now thank you so much! Mr Fed up”

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Posted 2 years ago

“I ordered a Shed in July and was told delivery could not be delivered until September I agreed to this. Invoice arrived stating 7th September so I arranged everything.m existing Shed would be taken down the day before etccetc I rang on 3rd to confirm delivery to be told No delivery would not be until end of September no commication. ALL my organising taking shed down, ordering skip for removal, people building new one etc etc. Disappointed was not the word, no apologises.”

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Posted 3 years ago

“4 lengths of 4 by 2 wood was warped”

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Posted 3 years ago

“I would give less stars if I could, but I have to leave at least one. Travis Perkins have conned us out of nearly £3k through either incompetence or negligence. Items that we PURCHASED were continually invoiced for hire. When our office picked this up and brought it Travis Perkins attention it took them 8 months to look into - during which time they continued to generate further invoices for said items, sent threatening messages for payment, and eventually froze our account. They have not offered any refund and have now closed the inquiry. We are a small family business and this has cost us dearly in an already difficult time. If you choose to use them please make sure you are handed paperwork for your order and check it is correct before you leave! Conveniently for Travis Perkins we were not given paperwork for our transaction - only the person who off hired the items for purchase to us knows why. We have been left with no proof, nothing we can take to court. This is not the first time mistakes have happened. Regularly hired items have been over hired - invoicing us for longer than we have had the items. I hate to think how many times these have slipped through the net and not been picked up. I would avoid at all costs. We certainly won't be using them ever again!”

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Posted 6 months ago

“Can you please give time slots been waiting all day even went to depot to get a time when they would deliver just got fobb of with lies still haven't turned up and its way past 4 now phoned driver straight to answer phone fed up”

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Posted 8 months ago

“Travis perkins are a a company who take on people with disabilities then treat them badly, staff members take advantage of vulnerable people. Management (who I can not name and I want to) allow this to happen”

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Posted 1 year ago

“Phoned Durham and Bishop Auckland depots, couldn’t get any answer, drove to Durham, product out of stock, they told me that Bishop branch had plenty of stock, drove another 12 miles to Bishop got there at 4.30 and it was closed despite signs on the gates saying close at 5, drove home another 6 miles, will not use again”

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Posted 1 year ago

“Their Tolworth store leave their spotlights on at night,neighbouring residents some elderly & some with autistic children cannot sleep.The clients exiting this store also drive the wrong way against one way traffic.”

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Posted 1 year ago

“Worst supplier ever dealt with”

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Posted 1 year ago

“Telephoned Braintree Office Tuesday21st and placed order on the understanding it was delivered 23rd AM . . Phoned at 3 pm and spoke to a lady said she would phone back and let me know where it was …no one phoned ..delivery arrived at 4 pm …just a simple phone call to advise of late delivery. Not sure I will be going back”

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Posted 1 year ago

“shocking service at manchester central manager out of his depth doesnt know how to talk to customers and has little knowledge of products . been a customer here a long time and now I will have to take my business elsewhere cannot deal with incompetence”

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Posted 1 year ago

“Manager on way home while customers still waiting Travis Perkins - West Wickham I placed and paid for a simple order on the web on Thursday Instant response - the branch will contact you to arrange delivery - They didn’t Monday morning I called the branch to arrange delivery - agreed for Wednesday Wednesday - no delivery - rang branch - sorry your order was put in the wrong tray Branch stated they will deliver tomorrow - they didn’t Thursday - call branch - sorry out of stock and had to get it from another branch Why was that not evident a week ago Asked to speak to manager - 15:57 hrs - “he finishes at 16:00 - he’s gone home…. I’m still waiting for the delivery - I’ve had bribery of free goods not to publish this Customer services were very polite and sympathetic - but no improvement on delivery - or response from a senior manager If you want a merchant that provides excellent service - don’t use Travis Perkins at West Wickham - the management are not interested as they are clock watching”

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Posted 2 years ago

Travis Perkins Plc is rated 2.6 based on 114 reviews