Travis Perkins Plc Reviews

Name: Travis Perkins Plc
Rating: 2.57

2.6 Rating 114 Reviews

39 %

of reviewers recommend Travis Perkins Plc

Company Reviews

Questions

Metrics

2.6

Based on 114 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Visit Website

Write Your review

Tell us how Travis Perkins Plc made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Travis Perkins Plc 1 star review on 5th March 2022

Anonymous

Travis Perkins Plc 1 star review on 21st February 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pathetic, for breakfast had 2eggs and 2 pieces of French toast coffee and husband had eggs toast has browns and orange juice . Really 28.79 pathetic never again”

Helpful Report

Posted 2 years ago

“bought some paint from travis Perkins worcester but they won’t return it! It’s unopened and within my statutory rights but still no! Talked to the manager with no joy so be careful what you buy because you may not have any customer rights at travis Perkins!”

Helpful Report

Posted 2 years ago

“Incomplete order and Delivery driver refused to actually deliver the item to my property and left it in the middle of the road!!! Absolute joke”

Helpful Report

Posted 2 years ago

“I bought a huge bag of 'topsoil' from the Sheffield branch. Terrible quality just clay and sand. It had left my garden turning into a swamp. Accepted the offer of a new bag but this was even worse quality. I now face having to hire a skip to get rid of all of it as well as losing the money of the soil.”

Helpful Report

Posted 2 years ago

“Good afternoon I was in Brent Cross TP and one of the stuff he said to move my van to in side and then I move it again he said to move I just asked him about the items I need just is available and he started to say fu…k off to me”

Helpful Report

Posted 2 years ago

“Ridiculous company, ordered a door paid for it wasn't in stock rang up three times now still no door, two ring backs promised nothing, one ignorant guy on the phone this morning blaming me. Don't shop here.”

Helpful Report

Posted 2 years ago

“First of all, the delivery did not turn up on the date was given to us, in the end it was 2 days late. It finally turn up on the 3rd day after the given delivery date. This was ok, because we were well inform and spoke to by the office staff. Now things get interesting, our property is situated at the base of the Great Orme, in an elevated position, from the road side parking space there is a 10ft up lift need to be done to put the goods(2 ton bags of balast) on to our terrece. Unfortunately, the driver that turn up with the good procced to drop the goods on the foot path of road. When we requested the goods to be up lifted, with out even looking and checking anwser: 'no, it is not possible.' we then questioned: 'we just had 2 similar load delivered by the same size truck and it was all up lifted.' 'no, not my truck.' At this point we express our disappointment in the unwillingness to help and the service received, then ask the driver to return the item. Charmingly, the driver drove off while yelling:'Fxxk off' at us. Credit to every one we have dealt with in the office, but this is the classic example of how one person can ruin the whole thing for you.”

Helpful Report

Posted 2 years ago

“Ordered 2 doors which arrived badly packaged and damaged. Arranged for return and asked to add a 3rd door to replacement order. They wanted an extra £30 delivery even though they are coming to my house anyway to drop the other 2 doors off anyway. They kept saying "its our process". Advise to TP - CHANGE YOUR PROCESS!”

Helpful Report

Posted 2 years ago

“The search engine is to precise and the range is rubbish”

Helpful Report

Posted 2 years ago

“Customer Service think it's up to the customer to arrange the return of damaged goods! Your system is not working. Your private courier doesn't answer or return call you. 7 attempts now..no more..Your damaged door is in the skip. Shame.”

Helpful Report

Posted 2 years ago

“This company allows its drivers to run over other company workers then they dont want to accept responsibility, while the worker involved hasnt had an income to provide his family with the move they need 2 years ago..... this company is absolute scum. Not even to offer help during covid or the fact the family have been through a domestic voilence case hence the wanted move away from the area, meanwhile TP continues to trade and make money while this family continues to suffer and all this could be avoided by just admitting you was in the wrong, your own insurance know this is the case..... but as i said absolute scum.”

Helpful Report

Posted 2 years ago

“Problem with delivery. Despite I told them all a combine harvester fits, they are not willing to believe me. Told me they could come and still refuse if they saw it not fit. It is the legal access to our property and all other companies don’t find it a problem.”

Helpful Report

Posted 2 years ago

“I returned an oven housing kit (still in its delivery packaging) to the Plymouth branch on the 26th of March after Travis Perkins did not deliver the item on time. I was promised a refund within a few days by the Plymouth branch. I sent numerous emails chasing along with phone calls when I checked my bank balance and could not see the returned funds. I only finally managed to receive a refund on the 4th of June, which breached the Consumer Rights Act 2015 and Travis Perkins’ own Conditions of sale whereby a refund should have been issued within a maximum of 14 days (9th of April) following the return of the unopened goods purchased online. Travis Perkins were totally disorganised, unprofessional and kept purporting that a refund had already been issued despite providing evidence that it had not been received. I was disappointed that after admitting their errors, Travis Perkins were unwilling to offer a gift card or some other goodwill gesture. I will not use TP again and I would recommend checking your bank account if you have returned goods and check that TP have actually returned the funds.”

Helpful Report

Posted 2 years ago

“I ordered several items from Travis Perkins Fleet at the end of March 2021. All were delayed or had issues. I understand some of the delays due to COVID-19 and supply/demand. However, I was also dealing with B&Q, other suppliers (FirePit UK, Forest Garden, etc) at the same time and they kept me informed if there were delays and were professional. The last items (patio slabs) I needed had come in last week and I was informed every day that they would be delivered (Monday, Wed and Thursday). I was planning installation based on the information provided and despite chasing each day they never deliver or worse still never contacted me to inform me that things are delayed or wont turn up. The repeated failure to deliver and lack of communication is terrible and it means I would never use Travis Perkins again. I would strongly advise anyone to avoid the Fleet branch of TP.”

Helpful Report

Posted 2 years ago

“Don't bother, go elsewhere, customer service poor, never return phone calls, avoid disappointment try another builders merchant”

Helpful Report

Posted 2 years ago

“Travis Perkins need to seriously invest in customer service training. I left feeling humiliated and that I was some kind of nuisance. Arrived and parked by the reception to collect an order (just some breeze blocks). Staff at the counter gave me my receipts and told me to go to "the yard". So I walked into the yard - lots of staff around but all ignored me. I went up to one to explain I was here to pick up an order, he sighed looked as my receipt and told me to park in a bay. So I did that. Again once parked was ignored. I then again grabbed a staff member - who then looked at me like I was the biggest idiot on the planet. He pointed vaguely to the other end of the yard and said "they're over there" and scoffed. Like I was supposed to know where they keep their stock. Obviously it was up to me to collect my own order from their stock (even though I was sent a email saying it was "ready for collection" . So I drove around to another area. Again ignored. Eventually a staff member came over - looked at my receipt again and pointed to a pallet (there were lots of different types of blocks). He stood there watching me load my car. When he eventually picked up two blocks in his hands - he then stood there talking to his mate whilst I waited for him to put them in my car. Q: why didn't the desk staff tell me where to go, Why didn't the first guy tell me where to go, why did I have to wait around for someone to deem to help me, how was I to know where they keep their stock, why send me an email saying my order is ready when it isn't - it's just sat in their stock where I have to divine where it is. When I am actually being served I don't expect the staff to have a conversation with their mate leaving me waiting around. All in all I felt humiliated and that I was "not in the club" as I didn't know "the rules". They seamed totally unprepared to serve a customer and that it was a strange concept to them. There is no contact on TP site to complain”

Helpful Report

Posted 3 years ago

“Offerd to pay with cash and very poor response stating they only really accept card but when challenged saying it was legal tender they said they could not refuse but didn't really want it as it would need sanitising 4 times !!!!!! Very unhelpful in the yard not wanting to do anything apart from write blue slip out I won't bother going again , I usually go to Parton's in Wolverhampton normally but it was out of way , they are a proper company who look after their customers and Excell in their business !!”

Helpful Report

Posted 3 years ago

“Placed order worth several hundred pounds and had delivery confirmed, paid all in full and took day off work accordingly. Delivery never arrived, no answer from telephones and useless email response. How do companies with this level of poor service survive???”

Helpful Report

Posted 3 years ago

“I have placed an order from this company for some sample brick slips for delivery. The money was taken from my account for the order but no email confirmation given. I contacted customer services and they did not have anything on their records of the order I placed. They have basically stole money from my account and now I have to try to find a way to get a refund!. An email has been sent to customer services with the screen shot of the bank transfer and im waiting for an explanation.”

Helpful Report

Posted 3 years ago

“Complete joke from start to finish . Wouldn’t even give them one star . Used the stores for years and been great but first order online for a gas meter box . First one delivered to my house had to wait in all day as no delivery time just 8-6 turned up at 5.30 and was damaged no packing in the box and had been battered by the delivery company contacted and told oh we will send another tomorrow so two more days to wait and I will make sure it’s packaged correctly this time and it’s going to be an all day wait again again . I had it sent to the Bracknell store to save me waiting all day and so the one to return could be given to them and no call or contact at all went in Friday morning to collect asked if it was checked and not damaged told yeah it’s fine. I arrive at costumers after a half hour drive and take it out and the second one sent no packaging and is even more damaged than the first unreal . I tried to contact tp and no answer did call back and went back to store finally got a call back I spoke to Oliver just went round and round as Johnny was in a meeting left the gas box with the store and told Johnny would call me back in half hour. two hours later I called back and again no answer so used called back again and half hour later I got a call back and by luck was Johnny who didn’t even know who I was and needed all my details again I said you we’re supposed to be contacting me hours ago he said oh I didn’t know that . I was offered a third attempt at replacing despite me having already said I wanted a refund and was told it was being done on Monday and said for a trade company they have no clue what they are doing and I just wanted a refund and would go somewhere else . I was told by Johnny he had asked the warehouse to put packing but they must not have to which I said so letting another get damaged and mess a customer about no answer . I said I just want a refund and ended the call. I have had to mess my customer about and left looking bad on me as they can’t sort out a simple delivery and left out if pocket as well just a complete joke and Johnny clearly didn’t care at all”

Helpful Report

Posted 3 years ago

Travis Perkins Plc is rated 2.6 based on 114 reviews