Name: Vestiaire Collective
Rating: 1.95

“I've been using Vestiaire Collective sporadically for over 6 years now. I've had some minor issues before but the company seems to have really gone downhill these days. I sold an item via direct shipping and the parcel went missing, I contacted their chat multiple times, was told a different story each time so ended up having to contact UPS and the buyer directly myself. I had to figure out on my own what happened, let them know, and they still refused to pay me out even though it was a system error and the buyer actually received the package a long time ago. Luckily the item wasn't so expensive but I will be deleting my account for good as their customer service is non existent and it caused me too much lost time and annoyance. For people considering selling items on VC - if everything goes right you will be fine. But if something goes wrong you're on your own and you will lose lots of time and maybe also some money.”

Helpful Report

Posted 5 years ago

“As a seller, I sold 4 pieces. First 3 went ok but it was very frustrating on vintage Jean Paul Gauthier, YSL and Alaia, when all accepted offers were being ghosted (I think once the buyers were notified of high shipping and duties on items shipped from Canada, even though French vintage was going back to country of manufacture, they fled). I subsequently closed all offer options. My 3 items did sell and I was paid. On 4th item sold, a vintage Alaia sweater, compliance in NYC informed me of deficiencies such as missing size tag (which was clear from picture that it was not there plus I provided all measurements in listing) and stains which I never saw. I authorized a discount of $25 to the buyer and they told me that buyer refused (of course, I have no idea who buyer is). They asked if I want to have it returned or relist; I am frustrated that there is no such option on my iPhone app and I have no idea how to reply, so back to chat who say the reply exists only on the web version, but my web version does not allow me into my own profile, no idea why. Chat did offer to relist for me, and said it will take 2 days to appear. Some 4 days later nothing, and new chat said it will take 7 days to resist. Eventually relist does appear and IMMEDIATELY it is shown as sold, without any "non compliance" discount. I get an email asking me to ship the item - but it is already at their warehouse ! Back to chat. I figured if I get paid for this transaction it will be a miracle, but I did get paid 2 weeks later. I really do not know what truly happened. Did they claim original buyer refused and looked for a private buyer on their own, at a higher price ? I will never know and neither will you as sellers. Way too stressful, time consuming and convoluted, plus they keep forcing to lower price and you can never raise it again. Do they just want a high volume of sales for their investors ? Do they buy up items for their own inventory and resell on their own ? Too many questions.”

Helpful Report

Posted 5 years ago

“I have sold items and have been a member for 8 years. The items I have sold have been mostly Chanel and other high end luxury items. I sold two brand new Chanel bag 2 weeks ago, I took a lot of pictures that proves the bags were brand new and plastic still on hardware . I sent the bags to Vestiaire and received a email saying they were received. 2 days later I received a email from the so called customer service saying that one bag was scratched in the inside of the flaps and the other didn’t fit the description? I got really upset and contacted them Immediately with the original pictures proving the bags condition. They promised to get back to me but of course they didn’t. I contacted them again and explained that I can not accept that they destroyed one brand new bag for almost 6500 euro and that the other one is exactly as the description provided online. I told them that I could absolutely not take them back when I have proof they were brand new and that I did everything right from my part. The other Chanel bag did fit the description perfectly and they still tried to pull something, I’m not sure why. They promised once again to get back to me to find a solution, they didn’t. Today I received a email saying that one of the bags was shipped back to me, in other words one bag impossible to sell destroyed by them. Thanks to a understanding buyer the other one with the description issue was accepted by the buyer so after 3 days of stress the sale went through, but not with the help Of Vestiaire! I will report this and won’t let it go, even if I will have to pay more money than these two bags were worth. I hate when company’s fool customers and think there will be no consequences. There always is!”

Helpful Report

Posted 5 years ago

“Before using this site read the bad reviews before the good as this is a shoddy run company. Firstly, it is full of serial timewasters who make offers on items then never proceed to purchase them once you have accepted their offer. There is no recourse i.e. an ability to leave feedback to warn others so if this is how they get their kicks there is no deterrent to stop them doing it. I then got my first sale I posted the item straight away but it took them almost a week to acknowledge it. I then received a message telling me the bag that had never been used and removed from its packaging was covered in scratches; it was in perfect condition when I handed it over. A price drop was offered which I agreed to as I just wanted the long drawn out process over. It turns out after just receiving an email telling me the bag was on its way back to me via DHL the buyer refused the item. I contacted customer service and they tell me I should have received a message telling me this but when I asked when the message was sent they could not answer. I am now unsure if I am expected to pay to receive the goods back as the customer service representative ended the chat. I will never use this company again and based on my experience advise all others to avoid it. I will stick to local buying and selling sites at least they don’t cream a fortune off the proceeds and you can liase with the buyer yourself.”

Helpful Report

Posted 5 years ago

“have sent an item using the UPS label provided by Vestiaire and the address seems to be wrong or the buyer did not receive it for reasons that I will never know. I don't have any form to contact the buyer and Vestiaire says the item will be returned back to me and the sale cancelled. while this is not obviously my fault, vestiaire does not simply want to contact the buyer or provide a new label. they even suggested me to send the item again once this gets back but at my expense and they would take the same comission.... not only they are not capable of fixing this they also don't understand how frustrating this is, stressful and the time you lose.... obviously this company doesn't honor their sales and service they say they provide and there is no point on selling here. I would strongly recommend you to use other platforms in the market and avoid this !”

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Posted 5 years ago

“TERRIBLE SERVICE FOR SELLERS I don’t think Vestiaire cares about sellers. I sold a balenciaga bag in perfect condition for a great price. I then got an email stating that although my bag was in perfect condition it was marked non compliant because there was no invoice. However the bag was not advertised with an invoice. So I am shocked that my bag was made non compliant given this is the only reason an otherwise perfect bag has been refused. Furthermore, Vestiaire could have easily contacted me to verify the invoice issue rather than offer the buyer the chance to cancel the sale. If I had been contacted I could have explained why there was no invoice and perhaps offered to email a copy for the buyer. This is a terrible reason for refusing my sale and I am extremely disappointed with the service. Furthermore, no one updated me to tell me that the buyer had refused the item. I had to contact Vestiaire for this update. When I complained they agreed that the bag should not have been refused as it was sold as advertised. I can only assume that Vestiaire did not want to sell my item. This is not the first problem I have had selling with Vestiaire. They cancelled another sale because the bag had python leather (without making clear I can’t sell python online) and then returned it to the wrong address! When I finally got it back it was squashed into a small box with poor packaging and the handles were squashed. Customer service is slow and terrible - You have to use their chat function and you cannot have a conversation with a real person. There is no record trail as you can’t email. They do this to protect themselves against their poor service. Make sure you take screen shots of your chats or you will have no evidence of their poor and contradictory service. Personally, I have had so many issues selling with Vestiaire I cannot trust them to sell on my behalf anymore. Plus they charge a fortune in commission for a terrible service. I do not recommend at all.”

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Posted 5 years ago

“I made 2 purchases from the app both of which were never sent and canceled by VC. Their FAQs state that refunds by PayPal will be processed in 24 hours. Well, it's been 24 hours and no refund. I contacted them by chat and the agent stated that it can actually take up to 5 days. Stay away from this business unless you like lending them your money for 20 days interest free.”

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Posted 5 years ago

“DO NOT BUY. THEY STEAL FROM YOU AND NEVER REFUND. Still waiting for an order placed in June and they refuse to refund me telling me to wait for another 2,5 months. I ordered a Zimmermann dress placed on June 8th paying 238 euros + 13 euros shipping cost from France to Greece. Instead of sending it by a fast, tracked mailing service such as UPS, DHL or anything else, then sent it using the old, traditional post office!!!!! The package is lost since then and they do not give me my money back!! To the question how do you send a 238 dress by post office charging me 13 euros as shipping cost, their response was: we only send orders of more than 1500 euros by fast, tracked mailing service such as courier company (when every other e-shop send orders of much less money by normal courier companies). Almost 2 months later, Vestiaire Collective responds every 3 emails, refuses to cancel the delivery and refund me giving me the 251 euros that they stole from me!! They were telling me to wait for 30 days after the first claim took place, in order to get an answer from the transporter. On the 30th day they told me that I should probably wait for up to 2,5 months in order to receive the order. THEY ARE RIDICULUS. DON’T EVEN BOTHER BUYING FROM THEM. They steal your money and ignore you. I am struggling to take my money back. Do yourselves a favor and do not order anything.”

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Posted 5 years ago

“Vestiaire Collective's AUTHENTICATION AND VERIFICATION program is just a fiction! They do absolutely nothing! It's just a way to get extra money from the buyers! As a DSQUARED2 expert with 15 years experience I've counted a lot of fakes selling on their platform. They don't even have a report or contact button on the items page. It seems that they don't care about the reputation but think only about a profit.”

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Posted 5 years ago

“I had sold a beautiful vintage Hermès scarf for $170. While listing the item, I was asked where I would be shipping from. I listed the item as being sold from South Korea. I'm an American expat and my account has my American bank information but I don't currently live in the States. This caused Vestaire to issue me a shipping label shipping from America despite asking where I was shipping from. They could not reissue a different label and stated that I could either ship the item to them at my own cost or change my bank information to a korean bank and re-list the item- losing out on a seller. I had to cancel the sale. I love the idea of Vestaire but it has so many flaws imbedded in their system, and customer service representatives are incredibly incompetent and not properly trained. Just today, I asked how one can comment on a person's wishlist. The rep said that not possible only in item comments can you leave a message. Umm, I received a comment on my wishlist from another seller on my wishlist and wanted to learn how to do that myself, which is why I contacted them. They don't even know the company they work for or what sellers and buyers can do on their site. Its ridiculous.”

Helpful Report

Posted 5 years ago

“Terrible app and customer support. Inflexible and requires lots of effort to list an item. Spent so much time listing and listing got rejected because it "doesn't match" their ridiculous requirements. They decide the "suggested price" even when they have no clue of the product. Customer support is never online and when online does not have direct back-end access to your account status. Everything is not linked. You have to manually provide reference number. OVERALL THE WORST RESELLING APP USED EVER”

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Posted 5 years ago

““Seller” obviously doesn’t have / doesn’t intend to sell the item. VC says that if I make further enquires the process will “take longer “ Fake site”

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Posted 5 years ago

“Item didn't exist”

Helpful Report

Posted 5 years ago

“Extremely poor customer service and business tactics. Legitimate luxury resellers always offer returns. If you order from certain sellers, VC will not refund your money. Also, many fakes are floating around on their site and quality control passes the items on. Customer service will give you so many different answers on things as well. Save yourself the unnecessary stress and avoid VC!”

Helpful Report

Posted 5 years ago

“I bought a bag and sold 1 of my bag at the same time around 2 weeks ago. 1) seller was dishonest on the condition of the bag even when asked and Vestiaire EU passed it on their quality control. 2) i was honest my bag was recoloured, Vestiaire Hong Kong missed it out in the description and rejected it claiming it was redyed. And when I made a complaint, they claimed Chanel banned them from selling bags that have been refurbished in any way. I don't believe this is possible since they are 2 completely separate organisations. Probably done just to avoid compensation of any kind. Not mentioned I packed my bag very carefully, stuffed to keep in it shape and bubble wrapped to keep it from bumping. It came back haphazardly thrown in a box and flattened as if the authenticator sat on it. Decided i had enough. Account will be deleted once I have settled the bag I've bought. Highly doubt i will get any form of compensation back based on their initial reply too.”

Vestiaire Collective 1 star review on 28th May 2020

Helpful Report

Posted 5 years ago

“I made an offer on a bag from SemiH in France which he accepted. 21 days later, I see a refund appear, no explanation. It was the 1st and last time I will use them. Avoid like the plague!”

Helpful Report

Posted 5 years ago

“Please chose other company if you wish to sell efficiently and less stressful. The customer service of VC is non existed. Not only you are going to wait forever in the chat service, the assistants are never helpful and most of the time quite rude and passive aggressive. The commission is also way too high for the poor service they provided. Though the delivery system is fine, for my stand point, it is just another reason for them to overcharge the fee for service. Also the famous "authentication" that VC is pushing is not effective at all, not only sometimes you have to wait up to on3 month to be checked, the authentication sometimes is not even accurate as one of my cousins used the app and still end up receiving replica product as well. For the policy...this is the worst part, if you are a seller on VC, and if you read carefully on their policy, you will realise that there is essentially no seller protection whatsoever. Not only the full protection is granted to the buyers, the seller has no say in buyer's claim and has to be forced to accept whatever outcome the 'expert team' made which essentially is just whatever the buyer claim. In conclusion, this is not a platform that provide what they claim to the users, and furthermore, they can careless of what you want as long as they make profits. There is so many other amazing platforms out there that I have used and loved, but VC is just the worst of everything I have ever used. If you chose to use VC, try not to sell anything that is over 200 dollar, it will be too risky if anything goes wrong.”

Helpful Report

Posted 5 years ago

“Useless customer service, should have trusted customers complaints! No interest whatsoever to help!”

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Posted 5 years ago

“I am over here sick. I purchased a LV from Vestiaire Collective bag and DHL delivered it to the wrong address..... its an address where I use to live. I did not give VC them that address I updated it in the companies system before I ordered it ...however somehow DHL was given my old address. Now the bag is in never never land. I was able to CHAT with someone at Vestiaire Collective about what happened. I was told to send a handwritten letter along with my ID saying that I don't have the bag. I was told to be patient. In the meantime, I have paid for a bag that I don't have in my possession. My issue is that I updated the address BEFORE I purchased to I am confused to why it was sent to my old address.”

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Posted 5 years ago

“a star is too much for this company. but unfortunately minus 1mio does not exist. very very very disappointed with the service of this company. Very unprofessional Customer Service. Very careless attachment to the customer and the goods. The goods are lost and no one knows where they are. The goods are canceled from sale. And the goods are simply ignored by the logistics and are sent back without warning the customer. The customer must pay post, customs duty, etc. no one knows what's going on and why. very large provision for sales, but a thousand problems and lost time to clarify all the problems. a disaster!!!! I do not recommend it to anyone”

Helpful Report

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 59%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Vestiaire Collective Reviews