Vestiaire Collective Reviews

Name: Vestiaire Collective
Rating: 1.95

2.0 Rating 723 Reviews

24 %

of reviewers recommend Vestiaire Collective

Company Reviews

Metrics

2.0

Based on 723 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 59%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Vestiaire Collective 1 star review on 8th September 2025

Elif K

Vestiaire Collective 1 star review on 20th February 2025

Anonymous

140

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They force you to use direct shipping and then pick Hermes, the worst shipping company in the UK, so I sold an item and shipped, promptly on the 2nd of September, since the 6th there is no update on it, only they experiencing problems, Hermes refuses to talk to me, as Vestiaire issued the label. Vestiaire now demands my official ID, we are in the UK, since I don't travel abroad I have no passport, official IDs do not exist in the UK, also they want an SMS that the parcel has been dropped off, Hermes does not provide that, however it is registered in the system and Hermes claims since Monday at 8AM: We've got your parcel and it's on its way but a major event is slowing us down. We'll get it to you as soon as we can. Today is the 10th, Friday, so for 5 working days no update, and of course if the parcel is not delivered I won't get paid, my Missoni cardigan will be lost, Vestiaire demands things to "investigate" that you can't give them because they do not exist... Additionally, with their "direct shipping" you always run the risk of a buyer swapping the item or damaging it to be able to force a return!”

Helpful Report

Posted 4 years ago

“I sold a chanel jacket, and they lost brand extra button and tissue bag when they inspected it! Got replied from support team after 2days, “yes we lost it ssomehow we could do nothing at all”…”

Helpful Report

Posted 4 years ago

“Wish I looked at here before I used this website. They sent me horrible dirty shoes and when I complained and wanted a refund they say ok send us back we will give you a full refund and then their “expert team” decided the shoes are ok so they didn’t refund my money back. Every word is lie from the beginning to the end. I am going to small claims court to get my refund, if anyone has the same problem I am planning to start a class action lawsuit. Untrustworthy, low quality company”

Helpful Report

Posted 4 years ago

“APPALLING CUSTOMER SERVICE. BEWARE. THEY TREAT YOU AS SCUM, and steal your items, while putting the blame on you. TO AVOID AT ALL COSTS.”

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Posted 4 years ago

“They keep using my data for marketing in violation of GDPR.”

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Posted 4 years ago

“Awful customer service. Avoid at all costs.”

Helpful Report

Posted 4 years ago

“I purchased a "legitimate" chanel scarf. It was a FAKE. Absolutle joke. Photos of the scarf were not the scarf that I received. DO NOT USE THEM.”

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Posted 4 years ago

“I sold a Chanel Blazer and FedEx lost it. Vestiaire didn’t do anything about it. I’m out my 1200$ Chanel blazer. They also sold me a Chanel purse that was broken. Toggle missing from strap. Isn’t useful.”

Helpful Report

Posted 4 years ago

“Zero Star is the proper score for this company. Customer Service, Expert Control Team, no one works their field well. If you don't want to waste your time, energy and money, don't even think to use their service.”

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Posted 4 years ago

“A corrupt business :bought 2 pair of shoes, paid their auth fees but got 2 wrong shoes. VC forced me to pay both return shipping costs, after returning the 2 shoes in one package, they claim only 1 pair was received then weeks of arguing VC asking for handwritten docs, auto respnses etc. they refuse to refund and said to deal with it through my bank. Dont trust the 5 star reviews. SITE IS FULL OF FAKES!!! https://www.trustpilot.com/review/fr.vestiairecollective.com?b=MTYyMjY2MTY5NDAwMHw2MGI3ZGEzZWY5ZjQ4NzBhOT”

Helpful Report

Posted 4 years ago

“Do not do business with this company I ordered a Chanel jacket worth a couple thousand dollars DHL hasn’t delivered the package although they are stating on the tracking as delivered when I reported to the company which was nearly impossible to reach because they said I don’t have an account - the customer service rep is stating DHL must complete an investigation for me to be reimbursed for the jacket I didn’t receive I’ve never heard of such a thing stay away from this place totally in unreputable company”

Helpful Report

Posted 4 years ago

“Constantly spamming newsletters into my email box. AND i did not subscribe. I have communicated NUMEROUS times, and they still spam newsletter. PLUS. there are false advertisement on the website. check out this listing: https://www.vestiairecollective.com/women-clothing/coats/non-signe-unsigned/chinchilla-non-signe-unsigned-coat-13057886.shtml Reference: 13057886 It's a cheap rex rabbit (chinchilla)coat, but the seller says it's chinchilla. The price difference can be ten times more. The seller outragely LIE about the product and mislead customers and it's still allowed on the website. VC don't have the expertise to check authencitity of the item.”

Helpful Report

Posted 4 years ago

“Customer service, inept, and unwilling to deal correctly when things go wrong. I have been a seller and a buyer on this platform and three times I have complained about errors in pricing. For example, negotiating and accepting an offer, confirmed by email, only to find that Vestiaire the. lowers the sale price, I presume they adjust according to exchange rate variables, this is unacceptable, the bottom line is, they short pay and refuse to rectify same. They did say this would be rectified and then backtracked after item shipped to buyer. Multiple emails to multiple agents, all with vague responses. This company is untrustworthy. You cannot buy with confidence, and, you cannot sell and trust that they will pay you the correct amount. AVOID THIS PLATFORM.”

Helpful Report

Posted 4 years ago

“Actually terrible; I’m not sure how this company is still going. Terrible customer service - actuallly, nonexistent customer service. I really wouldn’t use them and would advise others not to.”

Helpful Report

Posted 4 years ago

“I just wanted to warn anyone considering selling on this platform. After selling for 20+ years on various websites (eBay, Etsy, Grailed, Poshmark), I can say with confidence that Vestiaire Collective is the worst due to the following reasons: 1. You hafta take all new photos to resell. Your listing can still be rejected for no good reason whatsoever; 2. Offers aren’t binding. Buyers can just make Offers without following through and there’s absolutely no consequences on their end; 3. Items have to be sent, by FedEx, to their HQ in NYC. A bit of a hassle that further delays the selling process; 4. Items can still be rejected with no real proof/explanation. I’m not talking about fake items, but I just received an email with “alterations” as the reason, but my item has never been altered; 5. ZERO customer service. The extent of their customer service is email. Their chat is automated. No phone number whatsoever. Overall, it’s just a waste of time for Sellers. They make Sellers jump through hoops just to get their listing up, then seem to do whatever they can to prevent the sale from happening. Very strange set-up.”

Helpful Report

Posted 4 years ago

“I used to think VC was a pretty good place to buy and sell products, and I picked up some good things there. I never bought or sold very expensive designer products, as I didn't trust it that much. But since Brexit, as a UK seller, things have gone downhill so much. I had to really push to get help on customs documents, which they should provide automatically, and they've had rows with DHL so it's sometimes been hard to send stuff using their labels. Most recently I had to contact DHL to arrange shipping, and they said they have LOADS of calls about VC problems, and that VC are using an old system that is obsolete. Is this what a professional company does?! And what is more, since Brexit VC claim that it's not possible for UK sellers to sell kids-wear or other products like glasses... they say they'll sort it, but it's been months, so I can't shift half my inventory. Most recently an item has been stuck for some reason, no idea if it's customs or what, as no information given. For the whopping fee they charge on sellers, I expect better. The customer service is pretty poor, passing buck or saying they'll get back later. And the standard of English is so bad that it's almost unintelligible. I'm already selling on other platforms, think I'll leave until VC gets its act together. I liked selling on VC because it was easy, but with all the problems I'm having what is the point?”

Helpful Report

Posted 4 years ago

“To SELLER—be aware To SELLER—be aware, please check Vestiaire commission on your items regularly! Vestiaire overcharged their commission on my 7 new listings I posted about 20 days ago, after several emails to CS their technical experts replied & insisted nothing wrong (they keep lying as usual). I decided to take the matter to the Hong Kong Consumer Council, with HKCC’s involvement Vestiaire CS finally admitted they overcharged me and said their technical experts will have the mistakes corrected. I asked CS how this could happen, do Vestiaire charge commission as much as they want & not following their commission guidelines? Couple of days have passed, nothing happen/corrected, I will give them a few more days, will keep you guys updated! ——————————————————-——- To BUYER— I suspect there are internal dealings within Vestiaire. I bought a very rare jacket at super good price, I was excited & looking forward to receive it. The seller confirmed to me she had shipped the jacket to V Paris, but it didn’t show in the system, eventually my order was cancelled & I was refunded. The suspicious thing is the seller told me later she was paid, so who has my extremely rare jacket? ———————————————————-— Another CASE A buyer offered me 48usd for a McQueen pullover, despite I’m happy my 500usd pullover go to a new home I don’t want to pay the 17usd fixed commission. I explained to the buyer, I would appreciate 51usd so I only need to pay 10% commission to V instead of the fixed 17 (51-200usd = 10% commission). I was amazed seeing our chart messages were deleted about 30 seconds later. Buyer agreed and bought it at 51, when the pullover arrived V’s HK office their experts informed me they found the length of the pullover was 1cm short from what I described. They proposed to the buyer a few usd reduction, at the end I was charged 17usd commission 😡 Vestiaire used to be good, I have been shopping there since 2014 and started selling about 5 months ago. Their services are going downhill the past 9 months, I just hope the Kering investment would bring V back to a decent platform once again!”

Helpful Report

Posted 4 years ago

“If you received the email below from Vestiaire, would you feel confident in their customer service? Looks like a randomly cut and pasted form letter. Luxury goods, maybe. Luxury service? NOT. I understand your what are you facing right now. Sorry to hear that has caused you. Thank you for informing us about your concern. Don't worry I will raised your concern to our management. And no worries you will get back soon and upon checking once you banned by seller you will get back soon after a week. Sincerely apology for the inconvenience. I will remain available if you need help I will be happy to assist you.”

Helpful Report

Posted 4 years ago

“So far it's been 17 since I should have been paid for a sale, and each time I talk to them they promise me they will fix it. They havn't fixed anything but move the date back again and again and again. DO NOT SELL ITEMS ON VESTIAIRE! Customer service is incompetent, they don't read up on what has happened, they just give you the same vague responses over and over. I finally got a manager call scheduled. They called me 3 times. Each time I picked up, and could hear noise in their end, but no one answered me when I spoke. Then they just hung up. Chat also just leaves when they find it fitting. So you are stuck not being able to do anything about it. I have filed a complaint to the EU about their site, and told the other people on twitter to do the same.”

Helpful Report

Posted 4 years ago

“They make u fool and whenever u contact them everytime a new person , they are cheater , unprofessional and they don't know how to respond . I have bought few items but haven't got them yet and it has been month , they charge u for custom so so so many issues please don't buy anything from them”

Helpful Report

Posted 4 years ago

Vestiaire Collective is rated 2.0 based on 723 reviews