Vestiaire Collective Reviews

Name: Vestiaire Collective
Rating: 1.50

1.5 Rating 1,418 Reviews

12 %

of reviewers recommend Vestiaire Collective

Company Reviews

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Metrics

1.5

Based on 1,418 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 59%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Vestiaire Collective 1 star review on 16th September 2025

(George) Paradigmrecoveryfirm (AT) Gmail.....com Whatspp:+1 7.3.1.7.4.7.1.0.2.5

Vestiaire Collective 1 star review on 28th June 2025

Jennifer Wayne

386

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Do NOT use Vestiaire Collective. I have bought 3 items and sold 2 and every single transaction was a headache and it was all caused by VC. The app is complete trash, full of bugs and glitchy af. I received plenty of offers on my items but the VC app never sent notifications to me to alert me to them, even though my notifications were turned on. VC never included my house number in my address, no matter how many times I updated it. Every time I ordered something my package did not contain my house number in my address and would be sent back or I had to spend hours on the phone with shipping companies to fix it. After sending an item that had been sold within 3 days of the sale (a 5 day period is given before it's cancelled). After I shipped it, VC cancelled the sale even though it also showed it had been sent successfully. It took 1.5 months of long hours on the chat and with the buyer to finally get paid. I ordered another item and again the shipping address did not contain the house number even though I corrected it over and over again. I paid extra for a home delivery and ended up having to spend hours on the phone again with the shipping company to re-route it to a packet shop for pickup. I requested to have a refund for the extra shipping costs I paid for a home delivery--the LEAST VC could do--and the customer service repeatedly said they were sorry and understanding of my frustration but offered no solutions or help. They didn't even offer a solution to fix the ongoing house number missing from my address. So I have had enough -- I'm deleting this app and never purchasing anything on it ever again and I will make sure to spread the word that they are not worth any other person's time or money. There are other great secondhand platforms out there that actually work, have decent customer service, and user-friendly platforms... so BYE!”

Helpful Report

Posted 1 year ago

“I was a very satisfied Tradesy customer. I had a small transferable credit which rolled over to Vestiaire. I find their site incredibly laborious to navigate, and their platform does not store my sizes or preferences regardless of how many times I 'save' things. Customer service is a joke. Further, I have several new high end items for sale, which they keep trying to get me to lower to prices that are lower than poor quality one would expect at Target. I'm through with this terrible sham of a company. I highly recommend Mercari. They're from Palo Alto, CA, have excellent fast customer service, great buyers, easy to list, reasonable fees, and fast bank transfers. They aren't necessarily a platform for high end Gucci bags (for example), but I have sold a variety of items ranging from my collections of Alessi (Italian) coffee sets, to my fencing foils, vintage Armani hats, and beautiful vintage collection of baby clothes from the 40's. I love Mercari. Bye Bye Vestiaire....terrible site....pompous name ...and I'm passing up on my silly little $32 credit from Tradesy days just to rid myself of the nightmare experience.”

Helpful Report

Posted 1 year ago

“I'm not sure how they can still be in business, the customer support is not there, as a seller, you are totally lost, they do what they want, pictures don't upload, the website lists it as another item or brand, despite the fact that you listed it as the right brand. I'm not sure there are people on the other end, their authentication service is ridiculous and only there to make money, I listed twice items and showed all the flaws clearly and also mentioned them, they rejected despite those flaws and didn't even ask the buyer, who then messaged me, we (with great difficulty) communicated that I would list on eBay and they ended up buying this way. I take pictures of all items I sell, as some buyers switch the items, claim they got something else and you get something totally worthless back, Vestiaire just doesn't seem to care.”

Helpful Report

Posted 1 year ago

“THE WORST! Never order anything from them. I have been buying and selling on the site for a couple of years, and it has gotten worse and worse. I ordered two things over a week ago. One order is lost and the other was never shipped by the seller, and Vestiare is not refunding the charge, even though they say they do it automatically after a week. The chat is horrible and no help. They just repeat useless information about their policy and don't DO anything. It is impossible to get anyone who can actually help you. There is NO customer service. AVOID THIS SITE.”

Helpful Report

Posted 1 year ago

“HORRIBLE for sellers. Ive sold hundreds of items on eBay, poshmark, Mercari. Every platform has its quirks but this one is NOT WORTH IT They police your photos. I tried to model clothes and they deleted them. Close up photos - deleted. I have learned from years of selling PEOPLE WANT to see clothing modeled. They ban you from chat for no reason. Nothing but low ball offers and a glitchy site. Always trying to get you to lower to Walmart prices. They just DELETED 300+ of my listings because they no longer support the brands I’m selling …. Like what ?? Are you trying to lose money and sellers? I even had people ask me in chat “where did that dress go I wanted to buy it”. Some “green washing” PR stunt NO ONE asked for… Also they won’t let buyers cancel an order, so I had to ship a buyer an order they did not want and felt bad… like why can’t you just let them cancel? Bizarre !! STAY FAR FAR AWAY”

Helpful Report

Posted 1 year ago

“They are incredible horrendous, they now use Royal Mail tracked 48 for sending, twice now something went wrong with the scan, despite the postman having picked something up, instead of the confirmation mail I get that they couldn't pick up my parcel, you kidding me, Royal Mail has it, the idiot bot who claims to be customer service tells me each time to wait, then it shows as not sent, I lose my item. I asked the postman, he said he can confirm he picked it up, but it is the system, tried to talk to Vestiaire, gosh, almost like talking to a brick wall, they deliberately never give you a straight answer or do anything. I noticed they even have stopped replying to reviews with their generic copy and paste BS, given up the pretense to care, but however they still send their shills to post glowing 1 liner reviews about how great Vestiaire is. Btw be careful, they also change all the time their criteria, but never tell you, so the clueless and untrained who pretend to be authentication can knock back cheaper items to make their cut, because when it comes to high end, they are totally lost and about as smart as their customer service. Total shysters, Vestiaire is not interested in the environment, they are interested in ripping buyers and sellers off, I think the only reason why they have a 1.6 star rating is because they send their shills to do the odd 5 star review”

Helpful Report

Posted 1 year ago

“So bad, I was only asking why fedex is asking me to pay vat.. then, i sent the vat invoice to vestaire collective costumer service name karim. His asking , me to provide a message from fedex, even u Google it, they are not sending a messages regarding the invoice, he karim should be aware more of that than, me the bad thing he just hung me and block me without helping me, I am new on the site he should guide me what to do... so I know how can I fix this issue, really so bad costumer service..”

Helpful Report

Posted 1 year ago

“Absolutely horrible, sold an item and sent the same day, then it is at the parcel shop ready for pickup, only the buyer tells me she goes there every day, the parcel shop can't find it, she tries to contact Vestiaire who request a lot of documentation from her that she doesn't have because she has NO PARCEL, according to the tracking it is still at the parcel shop, so the job from the "customer service" would simply be to call the delivery company (Evri) and ask to open an investigation, as Vestiaire has issued the label but they don't! So the buyer has no dress, I have no money and Vestiaire customer service tries to keep it that way, screwing us both over as they have the money, who cares about the buyer or the seller, if they would look at the tracking it is clear as day that I have sent it and the buyer has not received it, but the mental capacity of the people they employ doesn't stretch that far. This company is the worst and are possibly only in business because there is not enough competition. Customer service? You are having a laugh! They send out standard replies and avoid doing anything, not sure if their "staff" is too lazy or too stupid to do a good job, maybe they like their staff this way, because they have the money. I documented everything because with direct shipping some people steal items but they are not even interested. If you think Vestiaire cares about sustainable fashion, THINK AGAIN”

Vestiaire Collective 1 star review on 2nd December 2023

Helpful Report

Posted 1 year ago

“DO NOT SPEND MONEY ON THIS SITE THAT YOU ARE NOT WILLING TO GAMBLE AWAY ENTIRELY, BECAUSE IF YOUR ORDER HAS ISSUES, THEY WILL NOT HELP YOU. The customer service is NON EXISTENT with this company. I ordered two items. One item was cancelled for no reason. The other showed up a month later. It was a pair of gloves. THEY SENT ONE GLOVE. When I contacted the company, they tried to place blame on the carrier and drew out the "investigation" process. The carrier did their job. The package showed up perfectly in tact. They refused my refund. I have multiple email threads showing how absurd their responses are. I started a chat thread on the website, and the associate told told me she was ending the chat and to "refer to the previous emails". I honestly have never been this turned off by a company in my entire life. If I could give one million 0 star reviews, I would. DO NOT SUPPORT THIS COMPANY!”

Helpful Report

Posted 1 year ago

“I’ve been a buyer/seller of Vestiaire Collective since 2015. Unfortunately VC is not what it used to be, their quality department cannot differentiate fake from authentic items. They are not trustworthy anymore. I’m cancelling my account and I would advise anyone not to buy anything from them, their customer support is the worst.”

Vestiaire Collective 1 star review on 23rd November 2023

Helpful Report

Posted 1 year ago

“Unfortunately, Vestiaire’s customer support does not communicate with a seller appropriately when there is an issue with a sale. I sold a perfect pair of shoes that had never been worn. The seller returned them to me with the soles completely demolished. Customer support emailed me to ask that I inform them when I received the returned shoes. About two weeks after the fact, customer support emails me to say I need to return the shoes to them. By this point, I had thrown the shoes away as they were totally destroyed. Since I could not return the product to Vestiaire, they informed me I had to return the payment received for the shoes. Had customer support informed me up front that they needed the shoes sent to them, I would have gladly sent them.”

Helpful Report

Posted 1 year ago

“Joke of a CS team. I got banned for apparently repeatedly trying to sell offline. Not true! I’ve sent brand URL links for customers to check the measurements for items and I got banned and they’re unwilling to revert their decision. I’ve sold loads and some sales have been good, some shocking with the item being lost and waiting 3 months for money to cover their/DHL mistake. Avoid! Not worth their disproportionate commission rates with such shocking customer service.”

Helpful Report

Posted 1 year ago

“To be honest I was not expecting this kind of appalling behaviour from a company that refers to themselves as the saviour of sustainable fashion!!!!Bought a pair of boots size 35 and I received size 34. Customer service won't refund even though its a false advertising and misleading. Won't spend any more money there. They won't take any responsibility at all.”

Helpful Report

Posted 1 year ago

“I received the bag in very poor condition, which was not reflected either in the description or in the photo. I bought it from a Professional Seller. The right says that I have the right to return. I was asked about the reason for the return and asked to send photos. I sent many photos. In the photo, everything was visible, as plain as day. VC started playing as a bad actor and writing that they couldn't see ANYTHING. And they stopped answering me”

Vestiaire Collective 1 star review on 22nd November 2023

Helpful Report

Posted 1 year ago

“Always problems with delivery’s and too late payments. Dont sell your stuff there”

Helpful Report

Posted 1 year ago

“If i could leave zero stars i would ! This website is utterly FRAUD- i made an offer on a ring, they "quality controlled it" and then said it was in VERY GOOD CONDITION despite them flagging it didnt match the sellers description...except when it arrived it was damaged so badly Bulgari itself cannot repair it !!. It was plain fraud - I havw repeatedly contacted customer "service" and sent pictures and sent the ring back and complained and despite weeks of trying to reach them they refuse to refund me and just want me to relist it for another person to be swindled?? In fact today they relisted it despite my flatly refusing to accept that...these guys are just crooks. Have a look at the pictures..one is what they said the ring was, the others are what was delivered..... Customer service, inept, and unwilling to deal correctly when things go wrong. . They did say this would be rectified and then backtracked after item was shipped to me Multiple emails to multiple agents, all with vague/ zero responses. This company is untrustworthy. You cannot buy with confidence, and you MUST not trust that they will not fix any issues - but boy do they take your money fast. AVOID THIS PLATFORM.”

Helpful Report

Posted 1 year ago

“I listed an item for sale on Vestiaire Collective and my item was purchased. After mailing my item to the midpoint where they verify the quality, they found the item to be in different condition than I described. I listed a designer handbag that still had original tags on it, original packaging, and has never been used. My mother bought the bag nearly 30 years ago. On my listing, I shared that the bag had some leather peeling, consistent with age and that the bag had never been used. All true, but on their report they described the item as “good” condition instead of never been used as I had described it. The buyer rejected the purchase after seeing this report. They then gave an option of storing my bag in their facility OR having it returned to me. I clicked the return to me button and went about my business. A week later I reached out to support because I hadn’t received any tracking information. They shared that my item had been delivered and finally sent me the tracking. It had been delivered to an old address, and not the address I had sent it from. Unfortunately I no longer live in that city, FedEx cannot do anything about it, and now my mother’s handbag is lost in NYC. Supports only solution was that I reach out to fedex. If they had sent me tracking information and had me verify the correct return address I would not be in this situation but now unfortunately there is nothing I can do. Also the customer service representative was trying to gaslight me and say that I “just changed the address” to the old NYC one. Overall I find the company to be extremely unreliable and I cannot say I had a good experience. Knowing what I know now, I would never purchase or sell on the platform again.”

Helpful Report

Posted 1 year ago

“Geht ja gar nicht, man soll alle Makel zeigen und beschreiben, wenn du das machst schauen die Deppen in der Kontrolle nicht mal auf die Bilder oder Beschreibung und lehnen es ab. Sind das Analphabeten oder was? Ich glaube die würfeln, und der Kundenservice ist unterirdisch, die geben keine Antwort oder es ist nicht ihre Abteilung, sagen sie leiten es weiter und dann hörst du nie wieder von denen.”

Helpful Report

Posted 1 year ago

“Ich musste selber Zoll Gebühren zahlen für meine eigene Artikel, die Antwort von vestiare war: Diese Situation tut mir wirklich leid. Ich möchte Ihnen wirklich dabei helfen, aber dies ist der Prozess, den wir befolgen müssen, und wir können nichts anderes für Sie tun. Es tut mir noch einmal leid.”

Helpful Report

Posted 1 year ago

“Customer service is not customer service. They take pride in being evasive and non committing in their answers. They actually make the experience of trying to resolve issues/concerns a frustrating and unpleasant experience. You come away feeling bruised and that you want nothing more to do with the platform. They are not interest in ind. sellers only big brands that are making them lost of money. They are not interested in helping new customers or in making the selling experience a user friendly one.”

Helpful Report

Posted 1 year ago

Vestiaire Collective is rated 1.5 based on 1,418 reviews