Name: Vestiaire Collective
Rating: 1.95

“Vestiaire Collective LOST IMPORTANT DOCUMENTS of my watch. Their personnel did not check the package properly (VC sent me a video of the opening of the box that also shows they threw it away) and threw away the maintenance papers etc that were included with it!! The watch was returned to me as they marked that the dial was not authentic - ok I'll double check this on proper dealer BUT they only returned the watch. Not the papers, they had not even checked them! They have taken zero responsibility of loosing these papers. Zero. I still have photos of the papers and they were shown in the selling add. This is totally absurd!!”

Helpful Report

Posted 3 years ago

“league watch out for this company! my account was close after sold 50 items sold. I can't get access and money back. I don’t broke any rules all item was authentic No contact with customer service. No money for 19000 €. If you don't want to lose better don't sell anything via this website!”

Helpful Report

Posted 3 years ago

“I purchased a lady dior bag that was described to have "minimal wear" and be in "excellent condition". I had the bag authenticated through vestiare collective so i could have peace of mind. When i received the bag, it had much more damage than the seller disclosed which vestiare collective failed to disclose as well. The bag reeked badly, the stitching was falling apart throughout the bag (threads undone and poking out everywhere and the stitching completely undone on the handles), it had also been repainted so the texture did not feel like soft lambskin leather at all anymore. I reached out to vestiare collective and they asked me to send it back to inspect. They claimed to find nothing wrong with it and posted it for sale under my own account so they could resell and gain commission AGAIN. I was forced to reach out to my CC company to file a dispute which hopefully gets resolved. Vestiare collective deactivated my account and currently i'm out of both thousands of dollars and the bag. BEWARE.”

Helpful Report

Posted 3 years ago

“My account was rated as an *expert seller* with over 30 positive sales that had been authenticated. On Monday August 1st I shipped out 17 orders along with 10 orders on Friday July 29th for a total of 27+ orders (a few more pending from previous days) - After I shipped I tried to check in my account to confirm everything was shipped okay and updating and my account had been banned. Customer Service said they'd get back to me in 2 hours, then 24 hours, then 48 hours - it's now been 4 days and no one will respond to me explaining why my account was closed or giving me the status of my 27+ items I have shipped out. I can no longer view the sales history to track what I have been paid for or not and basically this creates a situation where Vestiaire Collective is free to steal from me whatever they choose without payment - I neither have access to view which items are not "authenticated" that I should pay to have returned because I can not even view the order history or status of the orders. I will be posting similar reviews as this everywhere on the internet as well as filing charges with the police in Tourconig France if this issue is not resolved. Tip for consumers: Be careful as a seller, they create a scenario where you can lose literally thousands of euros, I have about 4k pending and can not even track the status of my sales I shipped or if any items need to be returned to me, I can not see that either. they have effectively blocked me from getting paid on 27+ orders as well as returning any items that may potentially not be accepted. Products used: I sold 27+ products, my account was in Expert Seller status with 30+ positive sales - I was banned for no reason immediately after shipping 17 products on Monday August 1st - my account was closed with no explanation or reason. 100% of my sales were successful.”

Helpful Report

Posted 3 years ago

“I’m still waiting for my order which is now well overdue, they state that I have received it but I haven’t, I’ve asked them which carrier they use for Australia & their response was they need my drivers licence passport No etc. they won’t track it for me until I send my details. It’s a disgrace.”

Helpful Report

Posted 3 years ago

“This company is absolutely a joke, if you think ebay is bad, this company 10000000% worst. 1. Buying Experience: They charge ridiculous amount for their so call "authentication by expert team", but they often get it wrong, fake passed as authentic, authentic denied as fake. Their representation of match description is pathetic, when items listed as new with tags, the tags are clearly cut off and re attached however it seem this is no issue to them as long as the tag is somewhat included. The tag also don't need to be designer label tag, can be any tag. This is from my personal experience, once received a dress claim as new with tags, the tag that was provided was the "do not remove if you plan to return" tag. When i questioned the tag issue, their customer service is like a programmed robot "our expert team found the item is compliant" and refuse to provide any resolution other than to have the item relisted at a loss. 2. Customer Service: they are like program robot, all the reply is the same, and it takes weeks to have one small issue to resolve, everything is will get back to you within 3 days or 5-7 days. Their chat function is a nightmare to use. 3. Selling Experience: Recently I sold an item, and their so call expert team couldn't verify and requested original invoice from me. In that email they stated if I don't have the required information, the sale will be cancelled and item will OF COURSE return to me free of charge. This is completely lies! I responded same day advising i dont have the original invoice. The sale obviously cancelled, but they asked $12 USD from me to have the item returned, I reached out to their customer service to show them the proof of the original email that it will be free of charge. As expected, it responded by saying will reply to me in 3 days time. 3 days gone, no update, I reached out again, this time the agent said they don't have a time line when the item can be returned as they Prioritise new orders. WHAT THE!! they take less than one day to ship new order, but my item now sitting in their hands for 7 days and yet they don't have a time line. They only care about taken your money! to add to this, I reached out again and asking for update since its been a week now, the new agent now claim their expert team responded that i have to pay the $12 fee. So after waiting over a week no one bother to let me know i still have to pay the fee. She sent me another Euro bank account which is different to the one i received via email. so she want me to pay 12 euro now instead of 12 usd. They also didn't include their address as for international transfer this is a requirement and when i asked for the address the agent said will get back to me in 1 day. OMG!! is this company run by a group of kids? They ask customer to pay but provided incomplete information? I reluctantly paid the $12 to their US bank account as provided in their original email (as euro costs me more) and i have to google their US address given their staff doesn't know their own company address. After submitting the payment, the agent claim their US account no longer active!! and i have to wait another 5-7 days for update of progress....... this is a nightmare. How can they operate a company by providing WRONG bank details, and now refuse to take any responsibility for it. Their instruction is unreasonable and pathetic. So now i paid the money and they still keeping my item and do not want to return it.”

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Posted 3 years ago

“Joke company with zero knowledge of fashion. They reject authentic items but their website is full of fakes.”

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Posted 3 years ago

“The worse service ever .. NOT EXPERTS AT ALL .. same items form my Italian account they sold without doubt and same items from my polish account they refused .. DONT TRUST THEY DONT HAVE EXPERTS I would be worry to buy any item from them !!! All my items are 100% original and they are not able to verify and NOT ONLY ME have same problem .”

Helpful Report

Posted 3 years ago

“Most ridiculous service in the world, I bought a balenciaga sweatshirt#19816956 with 265 euros and paid 15 euros for the "expert control", but what I received was obviously a counterfeit, it has a tag 40 euros on it, and a plastoc the washing label, but the service refuses to reimburse me because "it conforms to the description of the seller", that is to say that even if it is obviously visible it is a counterfeit, but at the unless it conforms to the seller's description, MDR, Ive reached the DGCCRF and I hope that your shitty service and your ridiculous "authenticity control" will be sanctioned.”

Vestiaire Collective 1 star review on 30th June 2022

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Posted 3 years ago

“Was sold a fake Burberry Backpack that went through their authentication process which we pay for. I immediately chatted with them to provide photos and the reasons why bag is fake and provided a list with 8 items basically doing their job. Had to fight to get a return label and shipped back the next day and have been fighting with them ever since to get a refund. They pay the seller and don’t want to be stuck with the fake bag so they are dragging their feet.”

Vestiaire Collective 1 star review on 17th June 2022

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Posted 3 years ago

“Super bad customer service. Super bad picture cropping as you can see from photo. They do not respond to fix it. Also this site take on sale items what are bought in bulk from AliExpress ( I see them there and they was identical. One thing is to sell high quality items / vintage or new. Other is : support Chinese business / economy with support sellers who buy bulks from there. This site is nothing what it was before corona.”

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Posted 3 years ago

“The two pairs of shoes I ordered last year worked out great. However, of the 4 pairs I ordered recently, I have zero pairs of shoes, and cannot even get a refund on the pair of shoes that their team inspected and immediately fell apart during first wear. I lost at least $50 in authentication fees since 2 pairs failed authentication, and the 1 pair *SHOULD HAVE* failed authentication. I have also lost $55 on the actual cost of the shoes that broke immediately during first wear. There is some mystery delay with the 4th pair of shoes, and no projected date when I will get them. And Vestaire Customer Service is refusing to offer me a refund on the broken pair, or even a 15% discount for my next order to make up for all this. That's probably a good thing, because I never want to order from them again. There are plenty of competitors, and you can bet they will be gaining market share with Vestaire's customer service.”

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Posted 3 years ago

“I was sold a damaged bag that was listed as very good condition. Impossible to speak to anyone and impossible to get a refund for false sale. I have returned the bag to them and started a credit card dispute.”

Helpful Report

Posted 3 years ago

“TERRIBLE EXPERIENCE. I purchased a watch that took about two months to arrive. I had a terrible experience trying to reach an actual person to help me with this (very frustrating). Their customer service is a robot. Turns out my package was lost in Hong Kong. I told them I no longer wanted the watch and they told me to return it once I received it. When I received it I immediately sent it back. Today I get an email saying that my return package arrived “empty”. They asked me to provide so many things yet I haven’t been able to talk to an actual person.”

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Posted 3 years ago

“FUIRE !!! L'entreprise ne possède ni expert ni authentificateur ! Si vous n'avez pas la facture, boite etc, il penseront que vos article sont des contrefacon, donc clairement le site ne possède aucun expert.”

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Posted 3 years ago

“Oh my God I wish I knew about all this reviews before buying thru VC this has being the worst experience. I am still waiting for an item they claimed to have shipped but Fedex stated that they never received the item for shipment. I have being in contact with VC several time, they keep telling me their experts are working on my inquiry to wait 24hrs. I have being waiting since April 25th, it’s now May 8th, NO ITEM NO REFUND they have being charged $1000+”

Vestiaire Collective 1 star review on 7th May 2022

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Posted 3 years ago

“My experience has not been positive. I sold shoes that took over a month to get to buyer then buyer contested sale due to package condition( it was lost for a month) I do not trust or plan on using them ever again. The real real is much more professional.”

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Posted 3 years ago

“I sold a Fendi bag with them, and my buyer has received the bag and DHL has also confirmed that the bag has been delivered. However, after a month they have not paid me. They told me that DHL has lost the bag and that is completely a lie because I confirmed with my buyer and she told me she has received the bag. Their customer service is terrible, they will always reply back with no solution and keep telling you the same exact words. It's as if they are using bots to reply back and there is no real associate. I have had 5-6 people reply back to me, with absolute no solution. all they say is " we will get back you in the coming days" and they will never do. They also have no phone numbers which make things even worse. Don't ever use them. They will steal your money.”

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Posted 3 years ago

“Believe the reviews.... they are real. I wished I have read those reviews before started selling on their platform. They would hold payment without a reason even after the item has been accepted and approved. Customer service kept pushing payment date each time when you reached out. Just stay away and consign with other companies”

Helpful Report

Posted 3 years ago

“A terrible experience!. I am still waiting for my payment. I sold a CDior saddle bag, limited edition, for 1.800E. When it came to payment they sent me an email saying that for security reasons they had blocked my account and that they wanted proof of my address. I have been receiving payments from them before, I actually have sold 5 items and I have been labelled by them as an expert seller. I cannot provide them with the documents they are asking from since I temporarily live in a new country and the address on my commodity bills doesnt coincide with the address in my passport. In this case their automatic system where you have to upload the docs doesnt accept a purchase bill. I did sent one from Decathlon, proving where I am staying right now. My mobile bill is from my previous country and obviously doesnt coincide with my passport either. They have no right to ask me that my address coincides with my passport or my bills, I move around a do change my address quite often. In fact I am going to live off-grid next month and I wont have gas or tel bills no more. So they have built a security system that fails and it is illegit but I have to pay the price for it because when it comes to complains they make everything really difficult, a labyrith, so you give up. They redirect also every complain to a help center and in my case its been a month and they have not even answer, on top they dont give you a case reference number when you put the complain. They keep on sending me an automatic email, with a non-reply, asking for these documents, as it is my fault and the ball is on my roof. Laura B. Rotger Greece”

Helpful Report

Posted 3 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 59%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Vestiaire Collective Reviews