Name: Vestiaire Collective
Rating: 2.79

“Horrible experience it was my first time buying I purchased a bag which almost seems too good to be to be true then four days later I received a message saying sorry they were late in sending the bag the next day they sent a message saying they couldn’t find the bag I’m still waiting for a refund this site basically takes your money for products it does not have his hands and you have to wait to see whether they send it or not and then wait for your refund it’s extremely inconvenient and unfair and then to compensate me they offered me a $15 coupon if I spent 150 more dollars are you kidding me I would spend two cents at this place after my experience”

Helpful Report

Posted 6 years ago

“Pésima seguridad... Vendí unos pendientes de YSL vintage el 6 de diciembre, mandé los pendientes el 10 diciembre pues era festivos los días anteriores, llegaron a Vestíare el 18 de diciembre y el 22 de diciembre dicen qué anulan la venta pues no han llegado!!!! Se firmó la recepción el 18!! No sabían dónde estaban, luego qué estaban rotos los dos pendientess(qué estaban embalados en plástico de burbujas, más papel y dentro de una caja).... El caso es qué he mandado todos los comprobantes cómo 4 veces a personas distintas y un mes después sigo sin pendientes y sin pago de los mismos.... Las respuestas son robóticas o monosílabos y siento gran impotencia con la situación! Denuncien esta práctica, igual juntos conseguiremos algo..... 😡”

Helpful Report

Posted 6 years ago

“A seller sold a different item then was listed. An hour after the order was placed I reached out to customer service to cancel and order a different item but they ignored me for four days. So did the seller. Once I finally talked to someone they said that there was nothing they could do, and that no one was to be held accountable for a seller selling me the wrong item. Now I have essentially been bullied into buying an item I do not and never wanted. Do not buy from this site, they do not have the customer’s best interest in mind.”

Helpful Report

Posted 6 years ago

“I ordered a bag that came with 2 straps and it arrived with only 1. The bag was listed as being in excellent condition and arrived looking like someone had taken a butter knife to the front of the bag. I ordered a bag in the medium size and when it arrived it was quite clearly the small size.They should really have easier access the customer service and make their website easier to navigate to help resources.”

Helpful Report

Posted 6 years ago

“ABSOLUTELY THE WORST ONLINE SHOPPING SITE EVER!! PLEASE READ ALL THE REVIEWS FROM THIS COMPANY HUNDREDS OF HORRIBLE EXPERIENCES WITH THIS COMPANY I HAPPEN TO BE ONE OF THEM!! It's been going on a month and they still won't refund my money due to seller not sending item. All they offer is drone responses and emails. And according to all the other reviews I read this company needs to be reported to the better business bureau and be shut down!”

Helpful Report

Posted 6 years ago

“I used to buy from vestiare collective until I faced my first problem. I bought a bag but the delivery company could not give me the parcel as the address was incorrect because a missprint of Vestiaire Collective and they returned it to Vestiare Collective. After 3 months still fighting with them to get my money back, basically 600€, quite a lot. Terrible Customer Service and no solution at this point. No bag and no money, I feel cheated. I wont recommend it to anyone. Save your money. Buy cheap, you pay dear”

Helpful Report

Posted 6 years ago

“Try cancelling an order a few minutes after you make it. Not possible. I spent 45 minutes waiting for support. Support basically said "sorry, can't help". Emails are 72 hour response. Phone calls will be disconnected with a message that reads "we can't help". Their claim - you ordered from an individual seller. "you have to contact that seller." How? "You have to leave comments on the web page for the item you purchased. Maybe they will see it and maybe they will cancel the order." In simple terms, do not expect any customer support or help from them. Avoid this web site and look other places. They are information down only and do not invite or want customer feedback. If it takes writing on reviews.io to get feedback, than something is fundamentally wrong with this website.”

Helpful Report

Posted 6 years ago

“BUYERS BEWARE - what a horrible experience with this company. They have the worst customer service. I haven't experienced anything this bad from a company. They are quick to take your money for a purchase and for my particular item it was listed as 'EXPRESS' to be shipped within 2 business days. It has been 12 business days and not one reply to an email - their customer service consultants all say the same thing, "your matter has been escalated" and nothing happens. It is appalling. The first and last time I will ever buy from this website. I am still waiting on an answer as to where my item is!”

Helpful Report

Posted 6 years ago

“I would not recommend this to anyone - the fees are exorbitant, the customer service terrible (I used to work in customer service for 5+ years, and I wouldn't know anyone who wrote such rude emails) and chances are you won't receive your garment for weeks. They will only cancel and refund your order if the seller doesn't send it for an entire month! They post discount codes to entice customers, but the codes don't work and then they refuse to honour them.”

Helpful Report

Posted 7 years ago

“We bought a bag from Vestiaire for our client as we are a personal shopping small company, we source items for clients. before buying the bag we communicated with the seller through the comment section, the seller was responding immediately as soon we made the purchase he stopped writing back and he did not send the bag, we are under pressure from our client to get the bag as she is gifting it. we contacted Vestiare to ask to send the bag or inform us if the bag is not for sale anymore. All what Vestiare were doing is to tel us there is no refund or cancellation before 30 days from the purchse date. It does not make sense, the seller did not send the bag so he did not receive the money, neither any fees spent, so why Vestiaire keep the money for 30 days. We asked to call the seller, they said no we cannot as we can only email him, what is the point is emailing if he did not respond to the first email saying his bag was sold? horrible service, not recommended unless it is your last option. My advise”

Helpful Report

Posted 7 years ago

“Do not order from them! They do not check the items correctly and they do not take any responsibility for not checking. I ordered a Moncler puffer from there. On the description was stated: 'vintage: no' 'very good condition' I recieved the puffer did make me suspicious about its authenticity and I made a research on the authenticity of Moncler items. I did not do this before ordering before I trusted them to do that for me. All the details (zipper, logo, ID/number) of the item i recieved did not comply with the descriptions on the expert sites online, nor did the ID-code comply with the online authenticity scanning system of the Moncler company itself. But there is an other issue: There was a metal part missing, on the drawstring of the hood. This was not described by the seller. So, they did not check with the description. Is this not what Vestiare Collective stands for? I told them, and they wanted to have a second examination of the coat. The result of the second examination was: -''This model is a vintage Moncler Puffer in very good condition for a second hand article. The certilogo did not exist at the time this model was produced.''. [Description by the seller: 'vintage: no']. About the missing metal part they just said: ''We regret that this element is missing and would like to propose a 15 euro voucher to address this anomaly. '' I did not accept the voucher, as I wanted my money back. What they did was, they send it back to me and let me know that I can relist it if i like.”

Helpful Report

Posted 7 years ago

“I FOOLISHLY PURCHASED SOME ITEMS OF FINE JEWELRY FROM VC. NEEDLESS TO SAY - NOT ONE ITEM MADE IT HERE AS IT SHOULD. SO FAR, TWO ARE MISSING IN TRANSIT. ONE - DHL CLAIMS TO HAVE DELIVERED WHICH IS AN IMPOSSIBILITY AS I HAVE BEEN HOME ILL FOR THE LAST 3 WEEKS. BUYER BEWARE. THEY ALSO CHARGE VAT ON USED ITEMS WHICH IS NOT THE USUAL WAY OF DOING BUSINESS. I KNOW THIS AS I HAVE BEEN PURCHASING JEWELRY FROM OVERSEAS FOR DECADES. THEY ALSO MAKE NO EFFORT TO REFUND YOUR MONEY. IF I DO NOT RECEIVE THE GOODS - WHICH DHL CLAIMS THEY DELIVERED - I SHALL HAVE TO CONTACT MY BANK AND PLACE THE ITEMS IN DISPUTE. AT LEAST THAT WAY THE MONEY WILL BE FROZEN AND, HOPEFULLY, RESOLVED IN MY FAVOR. DO NOT PURCHASE A THING FROM THEM.”

Helpful Report

Posted 7 years ago

“Will never buy from this place. I order an item, but seller never since item in for QC. Vestiaire wanted me to keep messaging seller, while they only send out one email. Seller never replied. My issue with Vestiaire on they customer service is really bad. And they have a policy that you have to wait 30 day from purchase for either seller send in item or transaction is cancelled. And then wait another 3-7 days for refund. Needless to I will not shop on here no more”

Helpful Report

Posted 7 years ago

“Avoid the seller JDParis Avoid the seller JDParis I've ordered a jacket from the "trusted" seller JDParis - yes I am writing so you can avoid her!!!! which she never sent to VC (perhaps she realised it was not going to pass their condition evaluation?, who knows?) After a week I asked her: have you sent the jacket? She answers "of course I did, please don't bother me". Well after another week I called VC where they told me her tracking code was never activated which means she LIED to me. What should a decent company do? Cancel it immediately. VC keeps our money up to 30 days and keep calling their sellers "trustful"... Run away from VC as fast as you can, Rebelle is way better.”

Helpful Report

Posted 7 years ago

“This company has no way of cancelling items ordered in error and their customer services just cut & pastes platitudes when you try to complain. No way of escalating a complaint - you are completely at their mercy. Avoid at all costs.”

Helpful Report

Posted 7 years ago

“I have just signed up to Trustpilot only to leave this review. I have never been compelled to leave a negative review on a site like this until my experience with Vestiaire. Last Christmas I bought a pair of cufflinks for my partner. The item never arrived. After numerous calls I was assured someone would get back to me within 3 days. After not hearing anything from them and calling another several times I was told they would now get back to me within 30 days and that every time I called I would be put to the back of the queue! ...Talk about tying a customer's hands behind their back!! I took it upon myself to contact the postal service in France and was told that Vestiaire had not put enough postage on the item and it was being held at their local post office. I called Vestiaire to tell them this and ask them to increase the postage (the French post office were unable to accept payment from me, only the sender). I was told that I was again at the back of the queue and they would contact them within a month. I said that they weren't able to hold it for that long and that I wouldn't receive the gift before Christmas. After not hearing anything back I asked for the postal service to track the package and they said it was no longer on their system. i requested a refund from Vestiaire and was told I wouldn't receive it until the case had been investigated. Still nothing. I only received a refund when I had to get Payal legal team involved. After having to resort to messaging via Instagram I was offered a 50 euro gesture to cover my calls to them. Almost a year later I still haven't received it. I have recently been back in touch with them about it and was told their accounting team would be in touch within 3 days. 2 weeks later and still nothing. No response to my follow-up email. I am having to now leave 'comments' on instagram in the hope it will get their attention. I have never in my life had such bad customer service.”

Helpful Report

Posted 7 years ago

“Very poor customer service. I live in the US and purchased for the first time. The item was from a US seller, but after purchasing and waiting 14 days, the seller had not shipped. So I looked at the seller profile and realized she had listed two items in 2014 and there has been no activity before that and since 2016 (questions about the items in 2016). Other sites I buy and sell on check with sellers who have been inactive or whose listings remain with no activity so that buyers do not tie up money for items no longer available. You now tell me I have to wait 30 days and if you have not recieved the item by then I will have my money returned within 48 hours. You have really bad reviews. I am shocked at how many but not surprised.”

Helpful Report

Posted 7 years ago

“Please please please AVOID this awful company !!!! Not worthy of 1 star but no option for zero stars. They sold my limited edition Louis Vuitton bag for £200 less than it was listed for without my consent. As a result I asked them to return 3 other LV bags I had listed with them. They stuffed all 3 into a plastic bag and then a flimsy cardboard box with absolutely NO packaging, inside or outside any of the bags. They had been listed by them as in "very good condition". The state of them when I got them back was shocking - I cried! They look like they've been run over. I sent them photos, shipping tickets, everything but all they did was offer me £100 off my next order - as if! They currently have a pair of Gucci shoes and a leather top of mine but I am too scared to ask for them back as they will arrive similarly battered or more likely be "lost". Absolutely outrageous behaviour. They are registered in France so court action is a last resort but I am seriously considering it.”

Helpful Report

Posted 7 years ago

“Vestiaire lost my £370 shoes and did not respond to my email asking them to investigate it!! Appalling customer service. I am so upset”

Helpful Report

Posted 7 years ago

“Avoid this website! Absolutely outrageous customer service. The website is a disgrace, although I continuously delete my old address it reappear in the additional information in my profile, resulting in a pair of very expensive boots getting sent out to the wrong address. I have been told on numerous occasions there is nothing they can do and no way of contacting the seller, I can simply leave a comment on the items page. I am reporting this site to trading standard as I am constantly hearing of issues through friends. Please avoid this company! Still no response to any emails.”

Helpful Report

Posted 7 years ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	100%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email

Vestiaire Collective Reviews