Vestiaire Collective Reviews

Name: Vestiaire Collective
Rating: 1.49

1.5 Rating 1,437 Reviews

12 %

of reviewers recommend Vestiaire Collective

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Metrics

1.5

Based on 1,437 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 59%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Vestiaire Collective 1 star review on 5th September 2025

(George) Paradigmrecoveryfirm (AT) Gmail.....com Whatspp:+1 7.3.1.7.4.7.1.0.2.5

Vestiaire Collective 1 star review on 28th June 2025

Jennifer Wayne

Vestiaire Collective 1 star review on 4th May 2025

FrancisOlivia 771 At Gmail. Com

385

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible customer service. Their authentication process is faulty and worst of all they cannot tell you what to do differently to correct issues. All of my items were purchased directly by me brand new from original boutiques I have no doubt of authenticity. I provided receipts, bar codes however still rejected with no explanation. With a system this faulty I can only think there will be other issues too. the arrogant customer reps only augment the issue.”

Helpful Report

Posted 1 year ago

“这个平台的退货机制不公正，买家为了退货把我的物品恶意损坏，如果在这个平台卖东西一定要录视频直到封箱交到快递手里，并找律师帮忙处理”

Helpful Report

Posted 1 year ago

“I have been selling with vestiare collective for years. I made them a lot of money but i’m done with that now! I shipped my vintage fendi croissant bag for authentication and the item got refused. They have someone who had no clue about vintage fendi bags!! They have the same fendi bag multiple times on there site!! Now they are asking me to pay 15€ to get my authentic bag back??? What’s wrong with u! Get your authenticators a proper eduction! You will send my bag back and i will file an official complaint”

Vestiaire Collective 1 star review on 5th April 2024

Helpful Report

Posted 1 year ago

“This company should really be shut down, it’s a fraud. I’ve never seen so many bad reviews on one company and yet they make so much money. I’ve recently bought a bag with a missing accessory that was not highlighted in their quality control report. I’ve sent them an email as soon as I’ve received the item and their excuse was the chain was sent to me but they do not have pictured proof. So the solution is to give me a 10% voucher or to return to them for a refund. After reading all the horror stories, I have 0 confidence that I will be refunded. I pay hundreds for buyers fee but am not protected at all. I’ve also spent thousands of euros on purchases and unfortunately have to learn the hard way to NEVER use them again! The customer care team was so unapologetic and treated the case like it happens all the time. Everyone should stay away from them!”

Helpful Report

Posted 1 year ago

“Worst non English customer email responses. No body tracks conversation on matter at issue. I never received a jacket but was charged and delivery tracking still says 48hrs when it has been 4 months. Also, I was charged by FedEx a month later on custom tax for $325 on top of a $800 purse and tax I paid for. They never warned me there is a 30% import tax. After 2 months of emails. I give up. 2 out of 2 stressful transactions is unacceptable, I will Never use Vestiaire again!”

Helpful Report

Posted 1 year ago

“I sold my item and shipped it per instructions, but the buyer never collected their package and ignored my messages. After two months, the package was returned to me but UPS charged me €25.99 for the return shipping and Vestiaire refused to cover the expenses. I also didn’t get paid as the buyer has to inspect the received goods first, before the payment is processed. Why to penalize the seller if a buyer changes their mind after the sale?”

Vestiaire Collective 1 star review on 3rd April 2024

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Posted 1 year ago

“Horrible.”

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Posted 1 year ago

“Don't trust this company. I bought a pair of Gucci boots, they were in terrible condition, and the bottom was cracked. They were unwearable, I contacted them to explain the condition of the boots and VC sent me a shipping label. I sent back the boots And when they got the package, They sent an email telling me that I sent them the wrong package. Instead of sending the boots I sent them a huge box full of magazines from a company I never heard of before. I asked for pictures and the box as well the shipping label didnt match with the one I sent them. Their shipping label was printed on a whole legal page and the ink was darker, and it covered half of the lid of the box. The box I went for was a really small box 3 or 4 pounds and the shipping label the ink wasn't darker than the VC was. The shipping label ink was less dark, and the size was about one-quarter of the page. So I have to fold it in order to tape it on the box. They are liars and big scammers. As we speak haven't recovered money from them.”

Vestiaire Collective 1 star review on 2nd April 2024

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Posted 1 year ago

“Total scam”

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Posted 1 year ago

“If I can , I will give negative star. Disable my account without any reason. Cannot login for 2days . Just after 30mins conversation with VS customer service then my account blocked . They even said sorry to cause me all the inconvenience then blocked my account ??? Why . No way can send them a chat asking why ?? Beware customers when using this website . Not reliable and cannot be trust . Stay away . 1000% not recommend .”

Helpful Report

Posted 1 year ago

“Disappointed and frustrated customer service, disgusting service!”

Vestiaire Collective 1 star review on 28th March 2024

Helpful Report

Posted 1 year ago

“Misleading words and set up, not a real customer support, they read scripts to your problem.”

Helpful Report

Posted 1 year ago

“STAY AWAY FROM THIS COMPANY. I bought here Valentino Garavani sandals in "very good condition". The sandals were inspected by Vestiaire quality control team and they even attached their label to it. Once the shoes arrived they were a bit small and Vestiaire offered the solution to resell them, which I did. Once the new buyer received the shoes she complained for no reason as the shoes were as described with all labels attached. However, Vestiaire accepted the complain and the sandals returned to me. Once I wrote to customer service, George R who works there, completely ignored my messages and never replied (for 2 days now). Once I asked them via email to send the sandals to them again so they can see that they are the same condition as described, with all Vestiaire tags attached, they simply ignored this. This has nothing to do with money, it is about DISRESPECT that this company shows towards its Buyers and Sellers, it is about customer service that does not exist, it is about the fact that they take very high provisions from sellers and now even additional provisions from Buyers and they offer nothing in return. They are completely INCAPABLE of handling the direct shipping options as it is easier for them to accept all possible complains instead of dealing with any situation at all. PAY ATTENTION THAT ALL POSITIVE COMMENTS HERE ARE INVITED ONES, while all other, REAL COMMENTS, are actually negative experiences from their Buyers and Sellers. A shame.”

Helpful Report

Posted 1 year ago

“I'll try to give you the short version. I Purchase a fendi sandles and authenticed just to make sure, just to have it not being delivered to me, by fedex. The carrier either delivered it to the wrong building or just flat out took my shoes. I asked them many times to fill.a claim after fedex confirmed that my package was delivered to the wrong place. This website has been giving me the run around since Feb 4th. I sent them all the information they needed and everytime I communicate with them via text( they don't have a valid phone number here in the USA) and everytime they assure me that it'll get resolved. Every time I communicat with a representative they gave me some different answer. After all this time I get a message via email that the issue can not be fixed. With the company and the carrier denied my claime. Now, I have no sandles and my money is gone. This company is based in Paris and big time fraud. My next email will be to the better business bureau.”

Helpful Report

Posted 1 year ago

“I had an account closed without notice , then after 17 emails I had it opened and closed again No person works there just robots”

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Posted 1 year ago

“Horrified by my experience with their “customer service” team. There is no service provided to customers, no concern or care, and no ability to problem solve from what I can tell. The email thread is shocking. A seller did not ship my item within the required shipping window after they accepted my offer, so I was refunded. The seller then shipped the item in the app. I received it and then when I offered to do the right thing and pay but their only offered solution was for me to go out of my way to wire them money and cover the large wiring fee from my bank on top of the original charge, not holding the seller accountable for their error and causing this whole issue. They wanted me to financially pay for the seller’s mistake or return the item - neither of which I will be doing. They couldn’t reverse the refund or allow me to repurchase the item in the app (so easy) or send a payment link. I went out of my way with my bank and paid the amount less the wiring fee to end this nightmare after having been harassed daily for over a week and have since deleted my account and stopped replying. They are still coming at me for more money, even after I tried to do the right thing in a wrong situation. The only thing I did wrong was purchase something from this platform which I will not be using again.”

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Posted 1 year ago

“The worst experience I’ve ever had purchasing online. Do not use this company! The company sucks and the sellers are even worse.”

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Posted 1 year ago

“Their customer service has to be the worst I have ever encountered. I am not sure how this company continues to operate with such a poor attitude towards its service uses. Unbelievable. We need an alternative!!”

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Posted 1 year ago

“If I could give a no star review then I would… An horrific customer experience. In the week that I have started to sell on the Vestiaire platform I have been accused of flaunting Vestiaire chat rules (that are unsubstantiated), then punished (with no commutation from Vestiaire), then lied to by the service team, then told that I’m not allowed to escalate my complaint!!! I have removed my items of clothing and suggest that people use other selling platforms.”

Helpful Report

Posted 1 year ago

“Will never buy anything here again. I received a very obvious counterfeit item. They would not give me a refund when I returned it, because the item "matched the sellers description". Whether or not it matched the sellers description has no bearing on the authenticity. I tried to tell customer service this (who you can only reach by chat, and you are lucky if they respond with in 24 hrs, and have the mental capacity to understand what you are saying). Like the previous reviewer, they only offered to allow me to re-sell the item, and did not even give me the option to set the selling price, which they set for far lower than what I paid. This is a total scam. I am contacting my credit card company to file a transaction dispute, and will let them pursue getting my money back. Worst buying/customer service experience ever. Don't waste your time and money, shop elsewhere.”

Helpful Report

Posted 1 year ago

Vestiaire Collective is rated 1.5 based on 1,437 reviews