Vestiaire Collective Reviews

Name: Vestiaire Collective
Rating: 1.49

1.5 Rating 1,437 Reviews

12 %

of reviewers recommend Vestiaire Collective

Company Reviews

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Metrics

1.5

Based on 1,437 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 59%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Vestiaire Collective 1 star review on 5th September 2025

(George) Paradigmrecoveryfirm (AT) Gmail.....com Whatspp:+1 7.3.1.7.4.7.1.0.2.5

Vestiaire Collective 1 star review on 28th June 2025

Jennifer Wayne

Vestiaire Collective 1 star review on 4th May 2025

FrancisOlivia 771 At Gmail. Com

385

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“got sold a fake gucci bag on here for $1,200. they assured me was 100% authentic and checked by experts. when i brought my bag into repair at gucci they said it was a fake. they said it had a fake # inside and used different parts than gucci uses. now this company refuses to address the issue they keep saying we will get back to you in 24 hours then closing my chat then asking again for my order number. such a scam. please save your money and don't buy from these people they're crooks!!”

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Posted 1 year ago

“It is turning more and more into a joke, if they would only be able to employ people who are capable of reading or have at least a working brain cell, you can list every minor scratch of an item, take pictures of it, but that doesn't help as the badly trained staff doesn't look at the pictures or reads. I doubt they would be able to survive in any other job, as even stacking shelves would require an IQ higher than that of your general Vestiaire Collective drone. they don't know the rules of their own website and you can't even talk to any of them as their customer service is the biggest joke of all”

Vestiaire Collective 1 star review on 26th April 2024

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Posted 1 year ago

“I ordered a jacket from them cost over 300 GBP, the seller gave me the wrong measurements so it was too small. After sending it back to them they are refusing to give me a refund or the jacket back and are going to sell it on their site and charge me a fee. The item also had a mark on the sleeve. Customer service called me back and talked over me then said it was a bad line although I could hear them fine and then they cut me off. This is a big statement, but this is the worst company I have ever dealt with, not only did they miss sell the item, they also refuse to refund me, and they won't return the item as they want to sell it again and charge me a fee, PayPal contacted. Do not use this site there is no buyer protection”

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Posted 1 year ago

“STAY AWAY FROM THIS SCAM SALES WEBSITE VESTIAIRE COLLECTIVE . I made a purchase worth thousands of Pounds from this website and was disappointed in return. My order was in one order of many items but they sent me a fake Prada dress. What's even crazier is that in another order they sent a expensive skirt I bought to a different address to someone I'm not related to in Motherwell - Scotland instead of sending it to me in London while I was people pay them thousands of pounds??? After I complained, the guy name Jonathan who work for this Vestiaire Company sent me emails demanding me in a very arrogant and disrespectful way and forcing me to send Vestiaire Company my Identity Card and Passport also I must explain to him like a Police how is was the problem blah blah ??? How dare him to do that ??? After I called and asked the police and used the Royal Mail tracking number that Vestiaire sent me. Both the police and Royal Mail advised me not to give my Identity Card and Passport to this scam company Vestiare to prevent them from using my personal information to continue scamming me. What's even crazier is that Josh, the Royal Mail employee, showed me a basic mistake on the tracking number that clearly stated the item was sent to Scotland instead of being sent to me in London and just called or wrote down the tracking number. Enter the search box and it will appear clearly. So why does this scam Vestiaire company not carry out their responsibility and instead want to take my ID to continue scamming me out of money??? I spent a lot of time on this and am disgusted by this scam Vestiaire company. AVOID THIS BAD AND SCAM VESTIAIRE COMPANY”

Vestiaire Collective 1 star review on 24th April 2024

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Posted 1 year ago

“I wanted to share my awful experience with Vestiaire co. I bought from them a few times- ignoring the awful feedback people have given online thinking this would never happen to me. Until it did. I highly recommend you all take your business elsewhere. The first problems was they never have the buyers back. I bought something that was incorrectly labeled- had stains and problems all over it. In fact- it also didn’t look authentic to me. I complained and they wouldn’t stop the transit of the item even though the seller told me after the fact there were issues. So Vestiaire said- send it back to us we’ll look at it. They deemed it authentic and it matched the description which it CLEARLY did not. The entire time I’m speaking to 500 different employees- not one person is assigned to me case so I have to tirelessly explain myself over and over to new customer service representatives. I also tried to ask for a phone number- they don’t have one. They also don’t respond on their email. That’s a huge red flag. When a company doesn’t have a phone number they distance themselves from customers. They tried to resell my item on my account- which I told 500 customer service reps NOT to do. Again I had to repeat myself 500 times and they still did it. Finally they took it down- shipped it back and surprise- I get a bill for $300 in duties. I already paid duties when I paid for the item (it’s included at check out) I’m angry obviously because how can you be charged twice for duties this item is now worth 0$ because it belongs to me and is not a sold item. It was just them reviewing it. Again- messaging 500 customer service employees none of them grasp the problem. I have to explain myself over and over and no one is following because new people are on the case every time I send a message. I finally threatened to go to the better business bureau and suddenly they cooperate. They said they’ll pay duties and my items was paid and it arrives Guess what? Vestiaire lied. They told me they paid but they didn’t because I get a bill 2 months later saying they didn’t pay and I have to. I have messages of proof they said they are going to pay. And now I’m back to square 1 - trying to get a customer service employee to follow the situation and they are purposely not understanding. Vestiaire is a SCAM and they literally lie to their customer. I will be reporting them to the better business bureau and sharing this story. Please do NOT buy from Vestiaire. You will not be protected as a buyer. Learn from my situation”

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Posted 1 year ago

“Frankly a joke, sent my item, carrier picked it up, I keep on getting reminders to send it despite the fact that it tracks on the site of the carrier, sent them 2 mails, no reply not even the "We received your request" (the IT seems to be as bad as customer service) went on the chat where I talked to "Taylor" who claims to not be a bot but always gives copy and paste replies, seems incapable of seeing that i already sent the confirmation that it was picked up by the carrier, then ignored me, total horror show, the IT seems to be as bad as the customer support (and that is truly awful) as for their "authenticity checking" I think trained zoo animals could do better, they are as good as the IT and customer support, amazed that this company still is allowed to trade, they are remarkably useless and do not have customer support”

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Posted 1 year ago

“Vestiaire Collective authenticators are a joke ! They marked authentic items as fakes and passed fake items as real. Watch many video on youtube to know more about them. You cannot talk to them when there are issue arise. They rejected your authentic items for listing, they blocked your messages with buyer, they even suspense your account without giving any reason and blocked your ip address for re-registration.”

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Posted 1 year ago

“Couldn’t even create account was suspended right after making an account. Sick”

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Posted 1 year ago

“Vestiaire Collective is the worst company I've ever worked with. And this is not exaggeration, it's getting only worse. I've been a professional seller on this platform for over a year now. Their verification hub is tragic. They once marked the shoes I was selling as not matching the description, because they couldn't find the extra laces in the box that were included in the description. Of course I put them inside, but I guess it's easier to cancel someone's 400USD order than to check if the extra laces are inside of the dustbag. They once marked my VINTAGE hat as not matching the description, because "the item was bought in private sale or in outlet". And yes, I don't know what's the problem with it either. I've never said I've bought it directly in store and it's pretty obvious for the vintage item to be bought from private sale. Please note - they always throw away any extras you put to the package that weren't included in the item's description. So for example - if you plan sending a gift for your buyer or you are a business owner and you put your own receipt in the package as a purchase confirmation - don't ever expect that it will come back to you if the order is cancelled by the hub. They just don't care. Counterfeit problem - yes, Vestiaire Collective is pretty safe platform comparing to, for example, Ebay and Vinted. But it's only because of its different community - people here are just less likely to be posting fake items. But of course - it still happens and it's not uncommon. Sometimes even the worst fakes are getting through their online verification system, I don't know how it's possible, since they claim themselves to be the "experts". I know cases where they marked authentic items as fakes in their hub. I know cases of the fake items, that went through their hub as authentic ones, but I guess it's nothing new and most people using the app are aware of it. Their "experts" team is very unprofessional. By the way, if they actually mark your item as unauthentic while checking it in their hub - even if they make a mistake (they will probably just ignore you if you try to prove them wrong afterwards), they take away all your hard-earned seller reputation. It works the same way for people selling 10 items a month and 300 items a month, so there is almost no chance to keep the Expert Seller badge if you are selling a lot. Fees - the problem that appeared recently once they added the new buyer fee. Yes, we've got both seller (15%) and buyer (5-15%) fee here now. It totally complicated the pricing system - buyers see the prices totally different and most of them aren't even aware of it. Amount of the sales I make on this platform dropped by around 50% after the fees update and I'm pretty sure other sellers encountered similar thing. How can they even promote themselves saying that they lowered seller fees (by the way, in my case they didn't change them at all, from 15% to 15%) when they added a whole extra fee for customers at the same time. Everything they care about is money - and they can't even make money in appropriate way, so dear Vestiaire Collective, stop claiming that you are in the business to help fashion and environment. And fun fact - their "repayment rate" system is based only on the sales made within one month. So if you decide to take a break and sell only one thing on Vestiaire Collective in one month - and unfortunately verification hub won't be able to find extra laces that you've put in the dustbag - you will have higher seller fee for entire next month. They won't care if your repaiment rate was average 1-1.5% on 200 sales before, they only count the sales from last month. In conclusion - if you have choice - don't sell there as a professional seller. I would be really happy to change my review if they ever start respecting the sellers. For now, it's fully deserved 1/5.”

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Posted 1 year ago

“I bought for the first time on this platform on March 28 and I wished I did not do it. I bought a pair shoes Amida MuAddi flagged as “never worn” (which means there should not be any defects or alterations). No defects have been mentioned to me in the description or flag during the authenticated quality check. However, when my item has been delivered there was a hole on it. They are not processing my refund and they are absolutely useless. The worst experience ever.”

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Posted 1 year ago

“I ordere an Prada Polo that is absolute fake. There’s strange labeling and there is no indication at all what the fabric is, surely this is not cotton, surely they simply deny any claim obnoxiously.”

Vestiaire Collective 1 star review on 17th April 2024

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Posted 1 year ago

“Had an issue which was not resolved unfortunately absolutely no customer service and care a customer bought 3 items separately and they sent me the same shipping invoice for the 3 different products have mentioned to one of their useless customer care person which told me it’s ok send them all. Now only one has been sent according to their platform and not 3. Have lost 2 items. Will definitely never use them again”

Vestiaire Collective 1 star review on 16th April 2024

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Posted 1 year ago

“Terrible customer service, they had me on the chat for over an hour without any resolution, waiting endlessly and providing me with broken links. Never experienced such inconvenience before!”

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Posted 1 year ago

“I've sold my bag and asked VC if they're ok that I'll arrange an international shipping while I'm on a trip. There was no response from their support for days so I've shipped the bag. I was doing this before and it was fine. When manager got in touch with me he confirmed that it's ok. Then all the fun started. I've notified VC immediately and provided receipt and already working tracking number via email and chat. Also I confirmed in my profile that bag was shipped. 3 of the managers confirmed that they marked in system that bag was shipped and put extended time for shipping so I have "noting to worry about". Couple of days later the sale was canceled without any reason. Today is day 8 when I'm waiting for their reply. I've sent over 35 emails, more than 40 messages in chat. Tried to call, texted on IG, commented on IG, put stories on IG - and nothing. The only thing that I receive is email claiming that my case is open and previous manager will be in touch. And NOBODY I mean NOBODY gets in touch. I start to have a feeling that the only way to get their attention is to bring them to the court. Extremely disrespectful attitude towards customers.”

Vestiaire Collective 1 star review on 15th April 2024

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Posted 1 year ago

“Hey I bought some shoes that were fake Vestiaire said they are going to refund me, I’ve been waiting and still no refund”

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Posted 1 year ago

“They sent a Hermès carré ("très bon état") with a huge yellowish spot. As I was on holidays I complained after 4 instead of 3 days and they refused to solve the matter. When enlarging the photo the seller had posted one can see the spot perfectly. They even said the scarf was examined by an expert bevor sending it to me. Either they are lying or incapable. Anyhow, their customer service is unfriendly and incompetent. Beware !”

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Posted 1 year ago

“Bought a pair of Golden Goose trainers a couple of years ago and re-sold on Vinted to be told (very embarrassingly) by the buyer that they are fakes. Messaged VC and it's just absolute nonsense on the chatbot and impossible to make progress with a complaint. I feel like VC has gone massively downhill in the last couple of years and would now say AVOID AVOID AVOID.”

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Posted 1 year ago

“No customer service even when dealing with £4000 items. Avoid.”

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Posted 1 year ago

“I purchased a pair of shoes for over £200. Royal mail lost them and they were never delivered. VC do not use humans in their customer care team it is a bot, and you go around in circles. I am 3 weeks in back and forth, they have since suspended my account. I have had to open another account to talk to their webchat function. I left a negative review on trustpilot to which they responding asking me for further info but left no means to contact them so back to chat function again. No response. I am left in limbo, Royal Mail cannot support as I am the receiver and not the shipper. I have had to dispute the charge with my bank. Avoid at all costs.”

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Posted 1 year ago

“Vestiaire can absolutely not be trusted to purchase from or to sell through. I purchased multiple bags and accessories from Tradesy without any problems, ever, Vestiaire is ABSOLUTELY NOT Tradesy, do not purchase from them thinking you have the same protections and trust as you once did with Tradesy. I purchased a $4000 CHANEL bag from Vestiaire, it was listed as a crossbody bag in the title, the description had the measurements but not the strap drop. When I received the bag I was shocked that the strap drop was only 17”, absolutely NOT a crossbody bag as advertised. After speaking to customer service via chat about a return and providing 15 photos of the strap drop being measured as well as the bag with SIX other CHANEL bags that ARE crossbody, I was told to return the bag and they would process the return and refund me. They sent me the return directions and label. The bag was sent back the same day. When they received the bag in its packaging with all labels still attached etc, I received an email refusing the return and giving me the option of sending it back to me or approving them to list it for me and send me payment for the bag after the sale. Of course minus the $450 in fees I paid on the initial purchase. It said I had three days to make a decision. Within hours of the e-mail, Vestiaire listed the bag for sale under my profile without my permission!!! And again it still had the completely false and misleading title Chanel Timeless Classique Crossbody Bag!!! I was absolutely SHOCKED!!!! There was no way for me to change the title, description, measurements, nothing!!!!! Even if I wanted to sell this bag through them, I would have been completely unable to provide buyers an accurate description of what they were actually purchasing!!! I couldn’t believe it, this company was providing false titles AND descriptions of what they selling, falsely advertising merchandise to consumers and standing by their inaccurate and misleading information. I removed the bag from sale on my account manually. I contacted customer service immediately! I was outraged and at this point incredibly worried about the $4000 bag that they had in their possession and about the professionalism of the company and its staff. After speaking to a representative who was patronizing at best, I received an email that I was to reply to and provide pictures. I did so, providing all of the pictures as well as a complete description of the situation and a picture of the listing stating this was a crossbody bag. I received replies stating it was again refused and they would escalate it to a higher level of dispute. It was once again refused for refund. I contacted customer service again for them to send the bag back to me immediately. I am currently awaiting the return of the $4000 CHANEL bag. I went back to the website and in addition to all of the above happening, THEY CHANGED THE INFORMATION LISTED ON THE PURCHASE SUMMARY!!! I cannot believe the complete deceit of this company; I wish that I had taken screen shots! What once said that I had 3 days to decide to have the bag sent back to me or wanted them to relist it now says only that they will relist it! I absolutely could not believe it! THEN I went into the quality control report that I received when the bag was at the authentication department, I could absolutely not believe my eyes! That report had been changed as well!! When I first received the report, it stated that the “corners of the bag had been dyed which may affect its resale value”, had two pictures of the corners, and the level of defect was marked as low. I was aware of the spa treatment to the corners as I had messaged with the seller asking if the bag had been dyed. The problem is, NOW the report only has one picture, does not say corners, now it says the bag has been REDYED and does NOT specify corners, AND it lists the defect as MEDIUM! Are you kidding me?!?! This is so unethical I cannot seem to wrap my head around it. Run far away from buying or selling with this company!!! I should have done more research in regards to Vestiaire and not trusted that they were the same but better after merging with Tradesy! The multitude of bad reviews from buyers as well as sellers says it all. Unethical to say the very least! They are an absolute scam of a company.”

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Posted 1 year ago

Vestiaire Collective is rated 1.5 based on 1,437 reviews