Name: Vestiaire Collective
Rating: 1.95

“Paid over £1200 for a bag that passed their authentication checks , It is counterfeit i even had it checked by another company who said they cannot pass it as authentic. I contacted Vestiaire who said to post it back to them and they would check it again. They then contacted me stating again it was authentic. I went on chat with them many times but kept going around in circles. I asked for a managers contact details and was told no there wasn’t anyone who I could speak to .”

Helpful Report

Posted 2 years ago

Dear Mary, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We will keep working to transform the fashion industry by empowering our community of fashion activists! Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards, The Vestiaire Collective team

Posted 2 years ago

“WORST customer service!! They take days/ weeks to reply, sometimes worse, no reply at all. And professional seller partners ignore emails too!! The site has so many bugs (technically). WORST selling platform!!”

Helpful Report

Posted 2 years ago

Dear Member, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We will keep working to transform the fashion industry by empowering our community of fashion activists! Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards, The Vestiaire Collective team

Posted 2 years ago

“I really used to love Vestiaire.. Until last night. I recieved a bag which I paid 1700 euro + 45 euro for Vestiaire checking that the bag was as listing which I would assume is the same as controlling that whats in the listing comes with the bag. Vestiaire failed to do so. The original box and the card/certificate of the bag was missing. Why do I pay 45 euro for shipping and controlling the item? I got back to Vestiaire asking to get a refund for the shipping since some things were missing or to send me what was missing.. (one reason for buying this bag was that original box and certificate was included) They offered me a refund for the bag if I sent it back to them. The thing is im happy with the bag, but I would like the box and certificate or refund.. Im sure a well managed company would offer refund or to send me all the things in the listing especially since Ive paid 45 euro for them making the control.. Im very disappointed with Vestiaire.. Also the 1700 euro bag was really badly packed. It was scrambling around in the box it was sent in without extra packing.. Everyone makes mistakes thats fine but if you are a serious company youll try to resolve it easy and fast and you would have 5 stars instad of 1! Shame on you Vestiaire!”

Helpful Report

Posted 2 years ago

Dear Tina, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We will keep working to transform the fashion industry by empowering our community of fashion activists! Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards, The Vestiaire Collective team

Posted 2 years ago

“This is the worst company. Why are they still in business? I was a seller who was harassed by them because they wanted to control my pricing. I left and posted my experience here. They replied that they would contact me to discuss the issue. I never heard from them. Do not hold your breath if you think they care enough to follow up. They don’t. I bet it's a bot auto replying to our complaints. As long as people keep shopping on their site and they are turning a profit, they will never change.”

Helpful Report

Posted 2 years ago

Dear Julie, We are truly sorry to hear that you have not received the expected support from our teams! Please rest assured that we are constantly working on improving our services, thanks to your feedback. We unfortunately could not identify any contacts based on the email address you have shared. Therefore, we kindly invite you to get back to us in Me > Help and provide with further information, so that we can identify your request. Thank you in advance for your contact, The Vestiaire Collective team

Posted 2 years ago

“My voucher code of 100 € will expire in April, but it does not seem to work. In the chat you promised to contact me but I have been waiting for days ...”

Helpful Report

Posted 2 years ago

Dear Giovanna, We are truly sorry to hear that you have not received the expected support from our teams! Please rest assured that we are constantly working on improving our services, thanks to your feedback. Our team will be charged to answer your requests within an average of 24 hours and here is a link to find all our contact methods for easy access : https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Thank you for your understanding and see you really soon ! The VestiaireCo team

Posted 2 years ago

“I would rate it ZERO stars if I could. Absolute worst customer service of any platform I’ve ever dealt with. Lack of follow up & inaccurate records. Very frustrating 4 months with this disastrous site.”

Helpful Report

Posted 2 years ago

Dear Judi, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We will keep working to transform the fashion industry by empowering our community of fashion activists! Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards, The Vestiaire Collective team

Posted 2 years ago

“I ordered a Balenciaga Hourglass Bag last December 12,2022. During the quality control assessment the bag has flaws that the seller didn’t disclose and I was contacted about it so I cancelled my order. I was told the order was cancelled and refund should be going back to my card. I wasn’t checking my account until January 20, 2023 and noticed that Vestiaire Collective has been taken money out of my credit card for total of $1280.00. I contacted the chat support and wasn’t helpful as they response once a day or 3 days after! They asked me to send my statement and I did and after a month long of dealing with them everyday until now February 15, 2023 no refund has been returned! Now they’re asking me again for my statement! What??? You gotta be kidding me! I hate this platform and I am here spreading awareness about it. PLEASE GO TO FASHIONPHILE AND STAY AWAY FROM THIS WEBSITE PERIOD!”

Helpful Report

Posted 2 years ago

Dear Member, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We will keep working to transform the fashion industry by empowering our community of fashion activists! Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards, The Vestiaire Collective team

Posted 2 years ago

“The worst online shopping experience. I buy a lot of vintage designer. It is usually very easy. Every Vestiarie purchase is a nightmare. Authenticated items are very often fake. Their experts have no idea. Customer service is none existant. You cant talk to anyone. Standard "we will get back to you" emails. 50+ chat messages, email complaints, instagram complaints, facebook complaints and 3 weeks later " we will get back to you" Appalling customer service. They handpick who they sell collectible or valuable items to. They use unreliable couriers. I could go on and on. Avoid this company. Dishonest, untrustworthy, fake items. The worst. Need to be closed down.”

Helpful Report

Posted 2 years ago

Dear Lisa, We regret to hear that you are not satisfied with your recent experience. Regarding your ongoing query, our team will soon get back to you and call you as promised. Please note that several item categories cannot be exported and that the shipping restrictions come directly from customs agencies and local regulations. In this case, your order has been fully refunded on January 27. Your refund should have reached your account around February 3. Concerning your doubts on items you have seen on our catalog, we kindly invite you to share the references of the suspicious items. Our team will gladly investigate on these and on the sellers. Thank you for your understanding, The Vestiaire Collective team

Posted 2 years ago

“Ridiculous site. My handbag is authentic. Even a kids can see that. They refused it due to authenticity that they couldn’t confirm. Lol”

Helpful Report

Posted 2 years ago

Dear Suhair, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We will keep working to transform the fashion industry by empowering our community of fashion activists! Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards, The Vestiaire Collective team

Posted 2 years ago

“Dreadful company. Their customer service is a useless joke, slow, unhelpful in the extreme. They insist on using Evri for shipping items under £200, and Evri are even worse. I'm losing 5-10% of my items in transit, no tracking info, and VC will not pay for them, it's costing me hundreds of pounds. Terrible company, avoid if you can.”

Helpful Report

Posted 2 years ago

Dear David, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We will keep working to transform the fashion industry by empowering our community of fashion activists! Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards, The Vestiaire Collective team

Posted 2 years ago

“Great PR but the worst customer service and sales service ever. I have first reached CS on 27/1, my Gucci Horsebit bucket bag was listed as sold and I have proof of sending. However I never received the money nor the bag return. When I reached CS I was given a string of excuses- the tracking was not registered in their system/ buyer might or might not have received it. 15 days later and still no one replied to my email and my $3000HKD+ or bag is no where to be seen. CS simply ignored all my messages on chat or email even though all evidences have been sent. Everytime i get a respond it is a different CS asking the same questions over and over again. Extremely disappointed and will remove all my listing from the site.”

Helpful Report

Posted 2 years ago

Dear S, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We will keep working to transform the fashion industry by empowering our community of fashion activists! Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards, The Vestiaire Collective team

Posted 2 years ago

“I would give 0 stars to the customer service if it was possible. Months trying to sort out an issue and it just got worse and worse. Their “expert team” in charge of quality control has been recruited with zero knowledge of how even to open a bag. Their follow up is inconsistent and just delays any solution. with the commissions they ask, they should give a decent CS, instead is rubbish. Using the platform only because I really want to sell my stuff. But I can see tons of other people like me think it’s terrible.”

Helpful Report

Posted 2 years ago

Dear Eve, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We will keep working to transform the fashion industry by empowering our community of fashion activists! Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards, The Vestiaire Collective team

Posted 2 years ago

“I would give them zero stars if I could. Incompetent customer service teams who don't seem to understand how to read an email and then take action. I've been waiting for a refund for over a month now. DON'T USE!!!”

Helpful Report

Posted 2 years ago

Dear Member, We highly regret to hear that your parcel's status hasn't been updated yet! Due to this processing time, our team made sure to open a postal litigation to locate your parcel. Please note that the processing time of this request falls now within the carrier's scope. Our team will make sure to get back to you by email, to update you on the carrier's conclusions and inform on the next steps to solve your request. Thank you in advance for your understanding, The Vestiaire Collective team

Posted 2 years ago

“A fradualent company. I ordered a tie which arrived defective, but they said they have an internal protocol that only accepts return within 3 days. I asked when had I been warned of this 3 days return window and why they are exempt from 14 days Consumer Return Act - then they went radio silence. It is the price you pay when going with these kind of platform, just needs to be aware.”

Helpful Report

Posted 2 years ago

Dear Member, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We will keep working to transform the fashion industry by empowering our community of fashion activists! Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards, The Vestiaire Collective team

Posted 2 years ago

“This is terrible! I hv sold 4 items via VC since Dec2022 but my payments were still pending till now Feb2023 with no reason ! Tried to contact them via email, online chat and iG msg. They are totally not responsive and just asked me to wait without providing any ETA/responsible feedback! I wont suggest this platform and i will close my account once i received my payment!”

Helpful Report

Posted 2 years ago

Dear Sherlotte, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We will keep working to transform the fashion industry by empowering our community of fashion activists! Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards, The Vestiaire Collective team

Posted 2 years ago

“Vestiaire Never issued my $880 credit. Just stopped responding to the emails I sent asking for help. I had a credit from Tradsey that transferred over to Vestiaire. I purchased a pair of boots using the whole credit plus money out of pocket. The seller canceled the order and Vestiaire credited my credit card the money I paid out of pocket, but never issued the credit of $880 back to me. After numerous emails back and forth showing screenshots and giving them every bit of information they asked for, they have stopped responding. No integrity. No help. Customer Service is a joke.”

Helpful Report

Posted 2 years ago

Dear Kate, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We will keep working to transform the fashion industry by empowering our community of fashion activists! Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards, The Vestiaire Collective team

Posted 2 years ago

“Raqui's Closet VC is a terrible website they have 1 to 2-star ratings on every site they are rated they sell fakes and also return legitimate items because their staff doesn't know the difference Video I made about my ordeal https://youtu.be/tvcYve6AO6o of the 80 items I have sold 4 have been lost compared to none on Grailed and Mercari and 1 on Poshmark where I have sold over 200 items and which paid the minute they realized their mistake Vestiare 2 months to pay for the Helmut Lang skirt they lost. They have lost another item the address did not exist and the idiot at the Help desk though I was the buyer said the package hadn't been mailed yet and there was no tracking both of which are incorrect and then they get an attitude if you won't take them at their word their experts are handling it not an expert on the premises”

Helpful Report

Posted 2 years ago

Dear Raquel, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We will keep working to transform the fashion industry by empowering our community of fashion activists! Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards, The Vestiaire Collective team

Posted 2 years ago

“of the 80 items I have sold 4 have been lost compared to none on Grailed and Mercari and 1 on Poshmark where I have sold over 200 items and which paid the minute they realized their mistake Vestiare 2 months to pay for the Helmut Lang skirt they lost. They have lost another item the address did not exist and the idiot at the Help desk though I was the buyer said the package hadn't been mailed yet and there was no tracking both of which are incorrect and then they get an attitude if you won't take them at their word their experts are handling it not an expert on the premises”

Helpful Report

Posted 2 years ago

Dear Member, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We will keep working to transform the fashion industry by empowering our community of fashion activists! Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards, The Vestiaire Collective team

Posted 2 years ago

“I purchased an item 14 days ago and the seller never shipped the item (tumi Anna sling). I was supposed to be refunded automatically if the shipper didn’t ship within 7 days. However I never received a refund. I reach out customer service earlier this week and never received a response. This is not good customer service. Can someone please assist?”

Helpful Report

Posted 2 years ago

Dear Ken, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We will keep working to transform the fashion industry by empowering our community of fashion activists! Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards, The Vestiaire Collective team

Posted 2 years ago

“HORRIBLE SITE! They claim to authenticate/ verify the transactions with their experts... BUT... By verify, they simply mean they compare the write description to the item and Nothing more! They don't even verify the information is correct and accurate. Even after I supplied Double RL catalog photos showing the pants being worn on and sold as women's. Yes, I received women's pants being SOLD as Men's on Vestiaire Collective. The pants are even being sold currently on Ralph Lauren. Com as women's. Anyone can verify information as correct but an expert can tell if the info is accurate and correct. Apparently not here on this site. I sent them catalog photos, links to the current pants being SOLD as women's but still rejected my return. Shady service! I paid $15‐$20 for this authentication service and they didn't even do it accurately and can't admit any wrong doing. EXPERTS 🤣🤣🤣🤣 my A$$!!! I'm letting the court system and the federal trade Commission figure it out.”

Helpful Report

Posted 2 years ago

Dear Jb, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We will keep working to transform the fashion industry by empowering our community of fashion activists! Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards, The Vestiaire Collective team

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 59%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Vestiaire Collective Reviews