Vestiaire Collective Reviews

Name: Vestiaire Collective
Rating: 1.50

1.5 Rating 1,418 Reviews

12 %

of reviewers recommend Vestiaire Collective

Company Reviews

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Metrics

1.5

Based on 1,418 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 59%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Vestiaire Collective 1 star review on 16th September 2025

(George) Paradigmrecoveryfirm (AT) Gmail.....com Whatspp:+1 7.3.1.7.4.7.1.0.2.5

Vestiaire Collective 1 star review on 28th June 2025

Jennifer Wayne

386

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“JOKE COMPANY! They claim to have "experts" really? In what? Banana peeling? I relisted an item, Chanel flats, I used the same pictures, just put the same item back on as they offer currently better deals for the seller, so they can't list it now because their "expert team" apparently makes up the rules as they go along, in between peeling bananas and peanuts... What a total scam. Trying to reach them by mail again doesn't work, the mails do not get through, I guess their IT is also busy with "other stuff" (bananas anyone?) but usually you only get copy and paste replies anyway, their customer service expertise seems to be highly trained in sending canned replies but not in reading or writing. Time for this scam company to be pulled ASAP”

Vestiaire Collective 1 star review on 9th January 2024

Helpful Report

Posted 1 year ago

“Purchased what was suppose to be a Louis Vitton purse and paid for authentication when I got it just didn't look or feel right. With some red flags they asked me to send back and are still saying it's authentic. I have asked them to explain how but they are saying the matter is concluded. I have now raised a dispute with the credit card company. I don't know what yo do about having the goods back as part of me doesn't want them trying to sell to someone else but the other part of me is I'm loosing loads of money. Won't be using them again as the customer service is shocking”

Helpful Report

Posted 1 year ago

“Obviously Vestiare ONLY CARES about their own profits I bought a very expensive 520 fr/eur Saint Laurent altered suit, which was supposed to be size 46, instead I got a clear size 44. I can NOT fit in this suit in any way possible. When I asked to return the suit, Vestiare didn’t even take into consideration my request, bearing in mind the value of the item. This is HOW Vestiere is treating their customers? Absolutely unbelievable. I would have never expected such poor customer service! Especially, as I paid over 500 francs (600 usd) for this item, which did NOT fit me at all & I could NOT even return it. Unbelievable. I will NEVER buy from Vestiere again. And do not recommend to others either.”

Helpful Report

Posted 1 year ago

“They charge 15$ for authentication, which is worthless because they have no idea how to do it. IF you see a lot of negative comments about their customer service, it's fully warranted. They have no refund service so if the seller is good , you're good, if not, tough luck.”

Helpful Report

Posted 1 year ago

“I bought a Gucci Ring on December 15th 2023, which went through a "Quality Process or Authentication review," and I finally received it an hour ago (Jan 4th 2024). The ring came with a Vestiare Card "Inspected by ALISSON," and I cut it to try it on. One little pearl was missing, so I just reported it immediately to Vestiare through its chat. While chatting with Luciano from Vestiare, I went back to the original listing, and I realized that the Seller posted pictures of the ring with all the pearls, so either the seller posted pictures from Gucci (to hide the missing pearl) or Vestiare damaged the ring during the authentication process. AND NOW I HAVE TO KEEP A RING THAT IS OVER ONE THOUSAND DOLLARS! Three years ago, I also bought a Fendi beanie that went through the authentication process. Unfortunately, I opened it quickly and put it in my Winter accessories drawer. By the time I wanted to use it, I realized it was fake and had a bogus Fendi tag. Shame on me! I am a shopaholic, and I buy many things from different websites. I've been scammed in other Platforms, but this one the only way will be to dispute the charge with PayPal. BE AWARE!”

Vestiaire Collective 1 star review on 5th January 2024

Helpful Report

Posted 1 year ago

“Their quality control is a total and utter joke, especially if you buy something new with tags, they will try to desperately find a flaw because as usual Vestiaire only hires incompetent idiots who can't authenticate, yet they have to meet the quota of rejections, so new with tags are their target, really, a small scratch that you can't see with the bare eye on the BACK of zipper tap is apparently reason enough for rejection, the dress was bought like that. STAY AWAY FROM THE SCAMMERS, the poor idiots couldn't authenticate if their life depended on it, so at random they will try to find flaws to justify their miserable existence, I guess they are so stupid that they couldn't find another job, not even flipping burgers, because for that you need to have SOME qualification. Almost as if they only employ people who are too stupid to chew gum and walk at the same time... Oh and customer service, forget about it, they lie to you and never reply. DO NOT TRUST THEM WITH YOUR ITEMS! Use eBay or any other selling platform, but do not this scam site!”

Helpful Report

Posted 1 year ago

“I just bought a bag from Vestiaire collective and it came not as described. I tried reaching out to customer service on their website 3 times and got no response, I also sent two emails and got no response. I am very disappointed and won't be buying from Vestiaire ever again!”

Helpful Report

Posted 1 year ago

“"I purchased a Burberry Coat with reference number 37579226 on November 29th. The picture of the item showed a beautiful clear blue color. However, when I received the item, it was nearly black and not the same as what was shown in the pictures. I returned the item because it did not match the description, but they refused the return. To my surprise, they have now put the ad up under my name with no option to change the price, using the same misleading photos. They did not seek my permission to do so, yet they are selling the item with a commission included. To make matters worse, they are now sending me emails suggesting that the item is too expensive and recommending that I drop the price by $100. This is a clear indication of their dishonesty. They misled me the first time by selling me an item that was too expensive and now they are trying to scam potential buyers. Beware of this site!"”

Vestiaire Collective 1 star review on 2nd January 2024

Helpful Report

Posted 1 year ago

“Sold an item on Vestaire, posted it the next day with DHL label provided by Vestaire. This was a Direct Shipping sale, so I took several photos and a video before posting the item. DHL delivered the item to the buyer, yet the scammer buyer is claiming not received and stating that the DHL tracking is fake and then sending me abusive messages. I have been in touch with DHL who have provided photographic evidence of the item being delivered. I am now waiting for Vestaire to deal with the issue and pay me for my sale. Sellers be careful as the Direct Shipping to buyers has opened up lots of scams. Complete Direct Shipping Nightmare!!!!”

Helpful Report

Posted 1 year ago

“Do not expect your item to arrive. I placed an order on Vestiaire Collective in early December for Christmas, but the seller shipped the item without providing the necessary code to open the designated locker. Despite the steep shipping fees of 10-15 euros for domestic shipments, the site failed to deliver a basic service. When I tried to address the issue with both the seller and Vestiaire, they played the blame game, leaving me stranded without the correct codes to contact the shipping company. Despite my efforts to reach customer service daily for a week, there was no resolution. The item was eventually returned to the seller due to the incompetence of Vestiaire, and there was no apology or plan of action to prevent such mishaps in the future. Their repeated response of waiting to hear from the shipping company was utterly inadequate. A week of no follow-up and an inability to provide pickup information make this a truly terrible experience.”

Vestiaire Collective 1 star review on 30th December 2023

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Posted 1 year ago

“Ein Stern ist noch zu viel. Katastrophaler Kundenservice. Das grenzt an Betrug. Ich hatte Anfang Oktober ein teures Kleid über Vestiaire verkauft, das nicht am Pick-up Shop vom Käufer abgeholt worden sei. Vestiaire hat die Transaktion daraufhin storniert und mich informiert, ich würde das Paket zurückerhalten. Als dies nicht erfolgte, verwies man mich an UPS als das Versandunternehmen. Das Kleid war anscheinend bei UPS verloren gegangen. Vom Kundenservice von Vestiaire kamen keine Informationen oder irgendeine Auskunft darüber, wie das Verfahren in so einem Fall ist. Ich beantragte mithilfe von diversen Mails und Anrufen bei UPS einen Nachforschungsauftrag und bekam schließlich eine Schadenmeldung über das verlorene Kleid, die ich bei UPS einreichen solle. Nach erneut mehrfachen Nachfragen bei UPS teilte man mir mit, Vestiaire habe eine Schadenmeldung dort eingereicht und habe sich den Schadenersatz für mein verlorenes Kleid auszahlen lassen. Ich habe zu keinem Zeitpunkt irgendeine Information seitens Vestiaire erhalten, noch wurde mir mein Schaden erstattet. Der Kundenservice antwortet nicht mal auf Nachfragen. Laut AGB von Vestiaire heißt es " Vestiaire Collective ... wird zu keinem Zeitpunkt Eigentümer der Produkte. Vestiaire Collective ist nicht Partei des Kaufvertrages zwischen dem „Käufer“ und dem „Verkäufer“ und lehnt hiermit die Haftung für einen solchen Vertrag oder für dessen Folgen ab." Wie kann es dann sein, dass Vestiaire einen Schadenersatzanspruch für mein verlorenen Kleid geltend macht, mich als Geschädigten zu keinem Zeitpunkt informiert oder das Geld an mich auskehrt? Das sind Geschäftspraktiken, die für mich an Betrug grenzen. Lieber Kundenservice, diese Rezension schreibe ich, da sich in Ihrem Hause niemand zuständig zu fühlen scheint.”

Helpful Report

Posted 1 year ago

“Laughable, look at the reviews, almost every one of the negative reviews gives examples, the positive ones offer superlative platitudes and praise things that are not due to Vestiaire, how soon a seller sends, the bots work overtime, why don't they invest the money their shills cost into people who know what they are doing, as their customer support and "authentication team" is clearly totally untrained and incompetent. Total scam”

Helpful Report

Posted 1 year ago

“The quality control can be a nightmare! I ordered used chanel sneakers and the seller tried to hide some heavy scratches on the leather. When the shoes arrived I was shocked to see that there were way more heavy scratches than shown by the seller's pictures. The seller described the shoes condition as "very good" and didn't mention the scratches at all! Surprisingly, they passed the quality control. I then send the chat support photo evidence of the scratches and that there is an obvious deviation from the item description. After I returned the shoes the second quality control rejected my refund because they claimed that the item is as described! Then they relisted the shoes. I decided to get the shoes back and get them repaired. However, the returned the shoes to my other address in another country despite the fact that the initial order was send to Germany! The chat support is unwilling to offer me a compensation for my time and money loss. Besides that, the chat support is usually a nightmare: you have to wait days or hours for a single reply. There is no consistent chat, rather like emails you get within days or hours. Incredibly bad support and quality control! I'm suprised to see that this is even legally possible!!!”

Helpful Report

Posted 1 year ago

“I would have liked to give no Star to this review, which unfortunately was not possible. I ordered 200€ sunglasses over the platform that arrived with a high delay because tracking numbers changed and the article was repacked and resent multiple times. When the article reached me (after already being in touch with the customer support) it was completely destroyed and I contacted the support with the multiple tracking numbers to get a refund. The glasses are scratched, completely out of shape and the Etui looks like a car drove over it. The article had clearly been repacked after being destroyed and sent to me, as also the multiple tracking numbers and the long delay show. Following the requiries of the damage report I handed in all the documents (including a handwritten declaration with dates and all tracking numbers) and multiple pictures proving how I received the article. The customer support was absolutely unfair trying to put the blame on the delivery service. In the end they accused me of not following their shipping policies for whatever reason even though I didn't sent or return an article... The case was handled by different support people creating confusion and feeling absolutely not understood or valued as a customer. They now leave me with broken sunglasses and a 200€ damage. The worst part of all is that the customer support sent me pictures how their employee wrapped my article and the pictures CLEARLY show that the article is completely damaged! Still they don't cover the damage sending me standardized emails which is beyond unprofessional and embarassing...”

Vestiaire Collective 1 star review on 23rd December 2023

Helpful Report

Posted 1 year ago

“Horrible negligent customer service. I bought a bag that was a fake with clear evidence and they did not allow a return. I unwittingly paid a 209 custom fee. None of it returned. They automatically delisted it and did not allow me to touch the resale price and will take another commission when it sells. The worst resale buying experience I’ve ever had.”

Helpful Report

Posted 1 year ago

“Do not sell with this "company" previously I had people damaging items and then claiming it is not as described, if you buy a UK 8 it doesn't fit the same as a US 8, I also give measurements, well, a US 8 is a UK 12, totally different sizing, so if large size squeezes into a too small size, yes, there will be damage! Latest is a pair of shoes, I mentioned there are small signs of wear, which you would expect if you buy used shoes, then had countless pictures, including the insoles that showed the small signs of wear. Guess what, the experts there decided that they have small signs of wear, yes, they were mentioned and pictured, is their quality control legally blind or certifiably stupid? I'm done with the crooks, less stress to gift items or sell them on eBay, I am not there to have stress and make money for a company that is incredibly incompetent and only seems to employ people who possibly need help to find their own bottoms! eBay, everything is forgiven, Vestiaire hopefully goes bust”

Vestiaire Collective 1 star review on 21st December 2023

Helpful Report

Posted 1 year ago

“BUYER BEWARE!!!! I purchased a purse as a Christmas Present for my wife. When the purse arrived it has a VERY STRONG chemical odor. Strong enough that when my wife got home from work she asked me what the smell was as soon as she walked in the house. I called within minutes of receiving the item and let them know that the purse had a strong chemical odor. The told me to send the purse back. ONCE I SENT THE PURSE BACK THEY ONLY SAID THAT THEY WOULD RELIST THE ITEM FOR ME, WHICH MEANS THAT THEY ARE OK WITH THE NEXT PERSON RECIEVING A STINKY ITEM. THIS MIGHT BE THE WORST CUSTOMER SERVICE THAT I HAVE EVER HAD. THEY ALSO REFUSED TO LET ME SPEAK TO A MANAGER. edit: Also the seller was listed as an expert seller which by their terms gives me 14 days to return and it was returned within minutes of being received. They also list odor as unacceptable on an item classified as "Very Good Condition" and wont honor that either. SO SAD”

Helpful Report

Posted 1 year ago

“The worst service possible! 20% of the price represents VC inspection fees to receive a handbag that doesn't match the photos and description in the listing (food stuck to the bottom, various stains and discoloration, broken leather attachments). Bag returned with photo evidence and a detailed list of all undisclosed defects. Return denied, and it's being resold on my account with fees! 20%? On what grounds? The fees of a quality intermediary not doing its job or trying to scam consumers? It's scandalous!”

Helpful Report

Posted 1 year ago

“People , should listen very carefully what I am going to say. This site is not good . They sell old not good quality merchandise, not authentic too . I bought 2 days ago a bag from them , not authentic . When I open a package just came , the handle on the bag was broken . On picture they show perfect bag. Description was very “good quality “, when I tried to communicate with them , they don’t know anything , and I can’t return , I just bought yesterday .All situation reminds me of movie , when couple bought a beautiful house on the surface , and as minutes moved in , everything start to fall apart , they understood , they bought a house from a crocks . This is what Vestiaire collective all about . My advice don’t buy anything from them . They nothing but a fraud .”

Helpful Report

Posted 1 year ago

“They are so slow to respond and help with expensive purchases, bought a rolex and paid for them to authenticate it and check reference number, serial number and show a picture of the movement. They did nothing of what i asked, thats unacceptable when im spending 3,5k with them. Their site allows sellers to lie about their watch diameter and face no reprecautions. The watch i bought was listed as an explorer but when i went and got it checked it was a redialed airking. The watch got through their supposed "professional supervision" without them noting or checking that the watch is not damaged or waterproof and i receive a watch that has condensation on the crystal. Currently i have been trying to get them to send me a return label but im not hearing anything from them other than getting a copy and paste generic "We know waiting can be frustrating, but we are busy and is trying hard to get back to you". I recommend not buying watches from this site”

Vestiaire Collective 1 star review on 16th December 2023

Helpful Report

Posted 1 year ago

Vestiaire Collective is rated 1.5 based on 1,418 reviews