Name: Vestiaire Collective
Rating: 1.95

“I placed multiple orders, of those orders all of them had issues: 1) Not as described - seller said that the shoes were brand new unworn, when they arrived they had clearly been worn and had gold pen written on the sole. VC suggested that these should be reposted to their site with the original description and photos. Which in my opinion is disgusting. Then another person will have my issue! I centrally after threatening trading standards I was offered the option to send them back, but only if I was able to print a returns label they provided (which thus far I have been unable to do, they gave me 3 days to sort this! WHO HAS A PRINTER AT HOME IN 2022 and also, we’re in a global pandemic. Utterly disgraceful. 2) Item never arrived - I purchased a top that just never arrived. VC asked me to write a handwritten statement and a copy of my passport just to be able to investigate?! I spoke to a lawyer who told me explicitly not to send my passport via email and they shouldn’t be asking for this information. But I was told without a copy of my passport they couldn’t help, evenetslly I had no other option than to send a redacted version of the passport, I’m waiting for them to tell me this isn’t acceptable and to require my passport details. The whole thing seems very fraudulent. I have reported them to the relevant authorities and to my card issuer in the hope they can get this sorted, if not I will be out of pocket hinders of pounds. I am beyond disgusted with this company and if I could give less than 1 star I would. If I can save just one person the stress and anxiety of shopping at Vestiaire Collective by writing this review then it will be enough. I cannot stress enough. AVOID AVOID AVOID.”

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Posted 3 years ago

“I have not gotten my refund even tho over 2 weeks has passed since the refund was said to be made. I bought a bag that the seller never sent. They have told me so many times my money will by in my account in five days, in two days, today and so on. Everyone tells me different. The customer service is extremly bad. I wrote to them yesterday again and they said my money would come by today. But today I got an email that it will be five more days. Would not surprise me if thats not true also.”

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Posted 3 years ago

“I sold an item which they claimed 'did not meet brand guidelines'. I shared a copy of the receipt and they apologised and said they would get back to me. Again, I was told it 'did not meet brand guidelines' and was asked to pay to return the item. My last email has gone completely ignored, and now I have received an email accusing me of selling fakes. Well, that's pretty funny, as the item I'm selling was bought FROM Vestiaire Collective and authenticated BY THEM!!!”

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Posted 3 years ago

“Really bad company to deal with, no customer service at all, no one to deal with enquiries, fact is that the have your goods and your money, if something goes wrong there is no one available to help. Have requested time and time again a call from a manager, never receive a response. Shame on You Vestiaire Collective”

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Posted 3 years ago

“Truly appalled with Vestiaire. Shocking customer service, when my parcel didn’t arrive they would not help me even though I’d chased it numerous times. Still fighting for a full refund from November 2021. Will never use them again. DO NOT USE VESTIAIRE!!!”

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Posted 3 years ago

“I have made 5 purchases on VC. 3 of them were fine, despite one of them being a bag that was scratched when the listing didn’t say so. I just ignored it thinking I loved the bag too much to care. The remaining 2 purchases were nightmares, with my most recent one still undergoing bank and PayPal disputes. I purchased a wallet after the seller said on the listing that it was excellent condition with normal darkening at corners and no damage. I even left a comment on the page asking the seller to confirm if there are scuffs or damages, to which she said no, it’s got no sign of use. Pictures didn’t show damage either. Then the product arrived after a quick DHL shipping and what?! Peeled leather at the front. Corners scratched, showing the white under layer (this isn’t normal darkening?!) I emailed and did a live chat with Vestiaire on the same day and they promised full refund on both occasions. I even have the email proof that they confirmed full refund. All these happened within 72 hours of their golden period of relisting without commission btw, so one might think the nightmare is sorted. I shipped the product back to their hub the next business day. By then it was beyond 72 hours, catering for an additional 3 days of international shipping. It finally arrived at their hub today. Guess what? They then issued an email saying the product is compliant and now I can either 1) have the product back by requesting it within 24 hours 2) relist with commission fee. I almost wish I made more damages before I returned the product so they have no chance of saying it’s compliant. I emailed them for a proper, formal quality control report. As usual, I got no answer. Their customer service team is also hard to get so 24 hours = ridiculously chasing time zone difference trying to get in touch with their team while making quick decisions to compromise because a big company like that is nothing but money hungry. I’m in Australia. This is not compliant with the Consumer Law. So Aussie customers, beware!”

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Posted 3 years ago

“Not to be trusted!!!! All is great until something goes wrong. Lost my items, noone is even trying to get my money back. I been emailing back and forth for 2months now without resolution..they are keeping over 200 pounds of money as currier they chose lost my items. Do not buy from them cos of something goes wrong you will not be looked after ....”

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Posted 3 years ago

“BE WARNED... This site is run by trained monkeys. It is slow, dumb founded and simply trash. Stay away at all cost as you will regret it!”

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Posted 3 years ago

“It's been two months that I've been trying to get my item back from Vestiaire Collective USA. I've been receiving the same trivial answer: 'Good day. Thank you for reaching out to Vestiaire Collective. I will coordinate this matter to our Experts to have it check and assess thoroughly. Rest assured that we will take this matter seriously in our end and we will do our best to resolve this matter. I will get back to you within 3 business days or as quickly as possible once I receive feedback from our Experts. I am humbly asking for your patience as we wait for our Experts response. Thank you very much and keep safe!' Our account manager is no longer with the company and none of the management in the USA is replying.... The item is worth $400!”

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Posted 3 years ago

“Not a good site at all, mainly let down by dishonest sellers (avoid eve813001) that wont wvwn give your money back after you send the item back! Wont use Vestaire again”

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Posted 3 years ago

“Unpredictable, Untrustworthy, Dysfunctional they lost my Helmut Lang Skirt over a month ago the customer service here is terrible they have lost 2 of the 14 items I have sold as compared to Poshmark which has lost none of 90 and the "help desk" is useless they just give you the runaround. I sold a Helmut Lang skirt over a month ago have not gotten paid they won't look into where it is won't do anything but tell me”

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Posted 3 years ago

“Absolute Crooks! I would give zero stars if I could . I first tried to help a buyer with a delayed parcel by contacting Hermes for her- but Vestiaire banned permanently from the chat (!) for doing this! The parcel has been delivered , the Hermes tracking shows this but Vestiaire have not marked it as so, and refuse to do so despite the tracking information - this means will not get paid because it says it has not arrived when it had and Ivan not contact the buyer because I am banned. I advise all potential buyers to avoid at all costs , I wish I had read all the reviews first.”

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Posted 3 years ago

“Disappointing experience! I purchased a pair of boots through them, which weren’t the verified size and now I’ve spent almost a month trying to get a refund. It’s been such a pain!”

Vestiaire Collective 1 star review on 13th January 2022

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Posted 3 years ago

“This company is horrible and I will never purchase from them again. The qc team checked a Chanel bag that I purchased and didn’t notice that the hologram serial number was missing. There was also trash in the bag. How do you inspect a bag and miss that? Trying to get a refund issued is a nightmare. They told me to send the bag back so that they can do another qc check. If they missed these things the first time they’ll miss them again. I am done with purchasing anything else from this company.”

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Posted 3 years ago

“After I made my first sale the buyer claimed the bag wasn’t legit. Totally untrue according to entrupy and the vendor I got it from who has been in the business for 25 years! They withheld my payment but the buyer never sent the bag to be checked by vestaire “experts” I’ve tried and tried, but after over half a coven text exchanges with agents who deliberately make conversations go in circles: I would say what my issue was and they would. Follow up with a statement or question that keeps the dialogue from moving further . Or they just lie, one agent said my bag was on its way to vestaire, 8 days later I try another agent and they tell me the buyer must send my bag but has 7 days to do so… I was like, “it’s been over 8!days!!! The whole time I was able to communicate with the buyer, she acted as though nothing was wrong. Claimed she asked for a shipping label, never got one so she just held onto the bag without following up. That doesn’t sound like the action of someone who just bought a “fake” bag. Those actions are of a shady thief who made a claim in order to stop payment, they kept the merchandise and enjoyed it without paying. I can no longer reach vestaire, my chat function in app does Nothing when I open it. Vestaire supports buyers who stiff a seller and then cut communication. I have no recourse, my property is in the hands of a liar and thief. And the platform is running business as usual. They are awful, no one should try selling there, too much Risk bc this could happen to anyone”

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Posted 3 years ago

“I send my Chanel to VC - the item was sold Then i got a cencellation - i had the Recive for tracnumber Now my item again on their website with wrong information I want my CHANEL timeless back!! How?? There dont exist a contact anywhere- only robot help that stops Can somone Tell me how to get my Chanel back from them???”

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Posted 3 years ago

“DO NOT BUY/SELL on Vestiaire Collective. I sold my item on 10/30/21. VC emailed me and I sent the item to the Buyer 11/1/21 using the address provided to me from VC. On VCs website I notified them that the package had been sent and provided the USPS Tracking No. I contacted the Buyer on 11/9/21 to let them know their package was on it's way. For some unknown reason from the date the package was picked up at the P.O. 11/1/21 it was held in NJ for 8 days. I received another email that the item had been Authenticated. The buyer did not receive the package until 11/10/21. I asked VC when would I receive payment. They told me after they rec'd confirmation from the Buyer, I would receive payment, but I should wait to hear from them. They contacted the Buyer who said they had no problems with the item. The next email said that payment had been triggered and to expect any day. After waiting several days, I contacted VC again to find out the status of payment. They said the Buyer had cancelled the order and had been refunded the money owed to me. I have sent attachments of my usps tracking receipts, copies of emails from Customer Service, chats conversations. They have not sent me back my Balenciaga Boots worth $400 to me. Nor paid me because the Buyer decided to keep the boots. All I've gotten from VC is they are working on returning the item to me or getting back the refund they sent to the Buyer. I don't care what they do, all I want is either payment for my sale; or return my merchandise to me. I wish I had known there were so many complaints against this consignment site. I will NEVER use them again, and I advise you to go elsewhere. You'll never be compensated!!!!”

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Posted 3 years ago

“I bought a pair of Prada boots from them, it was with express shipping (already with them, quality control done, listed by their conscierge service) so I got them fairly quickly which was great, only they didn’t fit, the shoes were listed as an EU size (Prada does both EU and Italian sizing) but came as an Italian size, I tried them on and they were much too big for me. Nice shoes but just way too big to ever fit. When I reached out to them I was finally told I could not return but relist them. I did and now the nightmare starts. 1st of all I sold them for a lot less. The buyer decided to use direct shipping so I packed the boots (never worn) and shipped to the buyer with DHL as the buyer was in France. 1st thing that made me wonder was that she didn’t pick them up, they were for a week waiting for pickup as she decided to have them shipped to a collection point. I only get paid after the buyer has them physically in her possession. I’m waiting for payment and doesn’t happen, all of a sudden I get a mail that the buyer has reported a problem and the boots will be returned to me. I was stunned. I only tried them on and then packed them again as they didn’t fit, they were in the same state I brought them, I sent them with the box, dust bag, card, tissue paper, just like I received them. I tried to contact Vestiaire and was told that the buyer reported to have received something else and supplied them with a picture and according to their rules the sale is cancelled. Imagine my surprise when I got a parcel delivered with DHL and in the parcel were not the Prada boots I had sent but a pair of truly ruined, smelly men’s shoes. I reached out to Vestiaire Collective and was told it was a return, the sale is cancelled and I received my “non compliant item back” - I did not! I tried to check for the sender address, it doesn’t exist, I thought this can’t be possible and contacted DHL, after being on the phone for over an hour, I was finally told that my parcel was sent via a DHL drop off shop and not collected from the (not existing) address. They also don’t keep the ID of the person who picks up items on file, the pickup points assume that if someone has an ID and collects a parcel for a person, signs for it, it’s valid as they know the name. Basically I now paid for somebody’s Prada boots and got a pair of men’s trainers back. I would like to warn everyone about direct shipping! And if you need help from Vestiaire, don’t expect anything!”

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Posted 4 years ago

“Terrible service! Lost 2 packages of mine, takes days to get a reply and when I do get a reply it’s like they don’t know of anything and ask me for the same information!! Absolute jokers!!”

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Posted 4 years ago

“would give 0 stars if i could. bought a cartier vintage bag from there but i didn’t like it when it came, went back in the box and resold it in vestiaire. when it came to shipping that was a nightmare, the courier didn’t turn up day after day and it took me talking to 3 separate agents to get the courier to actually turn up. then the buyer contested the item, which was strange as it has been in the box since i bought it? then i received an email from the courier telling me the item was being returned! vestiaire hasn’t even contacted me with any kind of details about why!! for days!!! i had to go through an agent on the chat feature to confirm. This website is absolutely horrendous, please try other avenues to buy and sell designer items.”

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Posted 4 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 59%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Vestiaire Collective Reviews