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Vestiaire Collective Reviews

1.5 Rating 1,438 Reviews
12 %
of reviewers recommend Vestiaire Collective
Company Reviews Questions Metrics
1.5
Based on 1,438 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 54%
Accurate And Undamaged Orders
Greater than 59%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Anonymous
Verified Reviewer
“Be very careful with selling since Vestiaire doesn't pay you right after quality control and holds out payments for weeks. Now they keep my bags AND don't pay me which is under scrutiny by European Law. Unfortunately Vestiaire made the decision to cancel an authentic new gorgeous bag and hold it. It is an original one off, there are no different sizes and now the buyer misses an excellent bargain. I am completely done with the stupidity and meanness of the so called Quality Team. I only offer authentic bags with the best quality and they place me in a bad light because of a measurement mix-up. From now on I only sell through other sites and I'll make sure this will be out there on social media.I heard very bad references before from sellers!!”
Helpful Report
Posted 7 years ago
Anonymous
Unverified Reviewer
“Read reviews before you buy! Item not sent, no communication, finally refunded, but I would rather have had my item. I would never use this site to buy or sell, there are better sites out there.”
Helpful Report
Posted 7 years ago
M Riddle BALMAIN - Blazer - Ref : 4594859, Order # 17876268
Verified Reviewer
“I purchased two items from Vestiaire Collective on the same day 13th of October 2017. The first item, a Balmain blazer arrived promptly as stated. However, the moment it arrived I opened the box and immediately emailed Vestiaire Collective requesting a refund because the blazer arrived was not as the images show. It arrived in a light green/blue almost teal color, NOT the deep green hunter color Balmain jacket shown on their site. After 7 emails back and forth thier representative told me that they would not honor the refund because it was not returned within the two weeks stated. It was in fact returned within 8 days. I then provided to them all the documents including the shipping reciepts. Their next response was that they will not refund due to a slight difference in color. This is not a slight difference in color; The item listed on their site is the iconic hunter green Balmain, the one I received is a teal blue. There is nothing similar about this. Obviously Vestiaire Collective had no intention of honoring their own policies. I requested to speak with a manager and the response I received a week later was that I needed to change the address in my account so they could return the jacket to me, or it would be destroyed! Vestiaire Collective is a dishonest company who does not follow their own stated policies, and obviously does not care for their clients. I will not shop here again, and I do not recommend them to anyone for any reason.”
Helpful Report
Posted 7 years ago
Anonymous
Verified Reviewer
“They sold me a fake wallet and although they refunded for me for the wallet they did not refund me for the third party authentication charge I incurred to validate my intuition that the wallet was a counterfeit.”
Helpful Report
Posted 7 years ago
Anonymous
Verified Reviewer
“Hello, Please avoid this extremely unprofessional site! I experienced same problem with "Shipped by tomorrow" purchase. It was not sent even couple of days later, no one bother to inform you about delay, no idea when it will be delivered finally and it seems that I will not need it anymore by that time because the purchase was made for specific event! So disgusting and unprofessional. And so pity that I didn't read all those negative reviews about them before I made this purchase. I will definately demand refund for that!”
Helpful Report
Posted 7 years ago
Thao
Verified Reviewer
“if I could then I would give this 0 star for such ridiculous customer service and how they managed to lost 4 items that I sent for sale. They lost my Gucci watch, damaged my Dior Bag and lost it when they return it to me, now i recently sold my Hermes wallet and Stella Mc cartney, they also lost them without any idea how to track or simply send me an email saying : we would cancel your sale item and keep your disposal in further investigation which you would never hear back from them because they simple leave it in a hole forever. I would take it further action to customer right in tribunal court if they dont get back to me. Horrible!!!!”
Helpful Report
Posted 7 years ago
Anonymous
Unverified Reviewer
“Even 1 star rating is flattering this cr@p company. Their authenticity team is abosutely bunch of idiots. They have no clue how to authenticate but they have to call themselves experts. What a joke! Some certain designs they never came cross before , they don't blame themselves for being stupid or short of experience, instead they declare them as replicas. The only way you can make them think the items your selling are genuine is to present them the receipts. In other words, even if you sell fakes, as long as the receipts are real, then they will mark your items as authentic. Honestly, they are that naive and stupid. So please girls, let's go out buy loads fakes and sell them on VC attached with original receipts which you can screen shot on google. They won't know they are fooled cos they are stupid, properly stupid and useless , couldn't be more useless”
Helpful Report
Posted 8 years ago
Anonymous
Unverified Reviewer
“Even 1 star rating is flattering this cr@p company. Their authenticity team is abosuteky bunch of idiots. They have no clue how to authenticate but they have to call themselves professionals. What a joke! Some certain designs they never came cross before , they don't blame themselves being stupid or short of experience, instead they declare them as replicas. The only way you can make them think items your selling are genuine is to present them the receipts. In other words, even if you sell fakes, as long as the receipts are real, then they will mark your item as authentic. Honestly, they are that naive and stupid. So please girls, let's go out by loads fakes and sell them on VC attached with original receipts which you can screen shot on google. They won't know they are fooled cos they are stupid, properly stupid and useless , couldn't be more useless”
Helpful Report
Posted 8 years ago
Maggie
Unverified Reviewer
“Don't trust their authenticity team cos they are bunch of idiots . They can't authenticate . When some designs they never came across before , instead they go do a research to get themselves some proper education, they declare them as fake unless you show them receipts. Honestly they are stupid idiots. Let's go out get load of fakes and list them on Vestiaire with authentic receipts screenshotted on google. Honestly, those retards won't notice cos they are really not professionals as they claim to be.”
Helpful Report
Posted 8 years ago
Anonymous
Unverified Reviewer
“Don't do business with this company. Their "authenication" process is a bunch of cr@p. I had a brand new, never worn YSL with tag and Saks Fifth avenue invoice enclosed and they deemed it "non-compliant" and the kicker is, in order for me to get it back i had to send $12 check to their Paris office. Why would i need to send $12 to Paris when my bag was sent to a NYC shipping address? According to VC, this $12 is stated in their terms but i don't see it anywhere on the website and when i asked for them to send me the link, radio silence. My guess is that they deem certain goods as non-compliant so they can sell it on their own for a bigger payoff. They are con-artists/scammers. Beware of these crooks.”
Helpful Report
Posted 8 years ago
Ann
Unverified Reviewer
“I Sold an item. Got proof of postage and my delivery tracking note showed signed for delivery, but they have marked my item as 'not received' . Very cagey, suspect I may have to take them to court to get paid for this item. This is my second bad experience with French clothing company. The other was smallable”
Helpful Report
Posted 8 years ago
Vestiaire Collective is rated 1.5 based on 1,438 reviews
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