Walmart Reviews

Name: Walmart
Rating: 1.94

1.9 Rating 1,119 Reviews

22 %

of reviewers recommend Walmart

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Metrics

1.9

Based on 1,119 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 29%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Walmart 5 star review on 24th August 2025

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Walmart 1 star review on 10th March 2025

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118

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We purchased a Hoverstar on Walmart.com for my daughter for Christmas. Tried all day to get it to work but were not successful. Hoverboard never would charge. I went to the Greece Walmart during the early morning on 12/26/22 and was told they would not return item, because they no longer sell it. Not true, as item can still be seen and purchased online at Walmart.com. On 12/27/22 tried returning it at Brockport Walmart but was told they have nothing to do with Walmart.com and we would have to go through them to make the return. Ironically our online receipt disappeared from our account that evening (Why would Walmart delete my proof of purchase?) Called that number on 12/28/2022 and were told they would not make return but would need to go through the company that made item. We were given a phone number to call, that number did not work. My question is why can a brand-new item that arrived broken not be returned or exchanged? We have the receipt of purchase, and it is obvious that everything is brand new and in box. Future Buyers BEWARE. Walmart does not make it right by offering refunds or exchanges. Daughter terribly disappointed as this was her Christmas present. Over $100 is now lost. Would never purchase items from Walmart or Walmart.com again. Pass this information on to your friends as I have done. There are other customer friendly stores that would make this problem right. I will be shopping there in the future instead.”

Walmart 1 star review on 29th December 2022

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Posted 2 years ago

“I am furious,I bought my husband a robe & jacket…was on sale so was very pleased! In the meantime,I received many emails from Walmart spamming me with sales! I received one text saying items on the way…today I receive text that both items cancelled? I go to site & they said items were late in getting to them to ship so they cancelled orders!What a sorry excuse!We spend thousands a year shoppin at their store but from now on its Amazon & Target!”

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Posted 2 years ago

“Walmart+ is horrible! I just joined and have requested 2 deliveries with very specific directions to my home. The first time the items never got delivered! The second time the items were delivered but I was missing half my order! When I called all they could do was give me a refund for the missing items but it would take 5-10 days to receive my refund!!! AND if I wanted the items that were missing I would have to reorder them and pay for those items! So essentially I have had to pay for the missing items twice! At least until I got my refund in 5-10 days. I am cancelling my membership ASAP! They are quick to take your money but slow to return it. Also, they were going to give the driver a $7.00 tip! They add that later! I cancelled that because in my opinion the driver should have checked te order. So you have been warned. They suck!”

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Posted 2 years ago

“I usually love this place, but i stopped going there due to the excessive ammount of dogs at this store. I know that other than service dogs are not allowed, but this is not the case there.”

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Posted 2 years ago

“Walmart plus. Ordered yesterday at noon delivery for 5-6 pm. Got a text saying delay 2 hours. 9;30 used WalMart messaging told would get a call in 1 minute no call yet. Every time I called auto response kept saying it would be delivered yesterday but no time. Get a foreign human today he said it would be here by 8pm tonight then stated they couldn't find drivers to deliver but he could give me 10.00.... HUH??? My order says processing for 24 hours now and they locked my money up at the bank. If I cancel it could take 72 business hours to release. It's 6:35 I doubt I will see food at 8 pm either. On a good note someone missed the 50.00 cash Christmas tip they were getting in a cute card.A simple we can't fulfill your order instead of stating it would be here, it would be here, would have been the appropriate thing to do.”

Walmart 1 star review on 23rd December 2022

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Posted 2 years ago

“Walmart.com Check and compare online prices. Price difference is shocking on some items! Walmart Barbie Doll & Horse Play set, Blonde Hair with Riding Accessories ( One Barbie with riding helmet & one saddled horse) $39.99 Plus shipping Price when purchased online Target Barbie Doll & Horse - Blonde $26.99 When purchased online ( One Barbie with riding helmet & one saddled horse) Seasonal shipping icon Arrives before Christmas Eve Ebay Barbie Doll & Horse Playset, Blonde Hair with Riding Accessories Brand New $29.99Top Rated PlusBuy It NowFree 4 day shipping ( One Barbie with riding helmet & one saddled horse) Amazon Barbie Doll, Blonde, Wearing Riding Outfit with Helmet, and Light Brown Horse with Soft White Mane and Tail $26.99 FREE delivery”

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Posted 2 years ago

“Dec. 2022. I decided to wean off Amazon…to0 big, to powerful. As a replacement I decided to try Walmart, WRONG I ORDERED A SET OF TIRES FOR MY CAR. When they came, I went to the Walmart auto unit in Frederick, MD. My tires were there but the mechanic tells me that he cannot service my type of auto due to problems with the auto lift at his service area. According to him I would have to go to another Walmart to try and get the tires installed (and yes, I had already paid in full for the tires). So, I went to the second Walmart and found the same problem they also could not put my car up on their lift. This Walmart is in Fredrick, MD about 40 miles from my home, so, an 80-miles round trip. The second place they sent me to be another 30 miles from the Frederick store to the second store. So, now I have driven 140 miles with gas at $4.00/ gallon. When I asked to speak to a manager at the Frederick store, I had to wait for over an hour to see her. She was rude as well as belligerent and unhelpful. I was forced to take the car I had bought the tires for to a local gas station and pay $126.00 in addition to what I had already paid Walmart. But more than that I found the employees at both Walmart stores to seem “afraid” and “powerless”…and for that reason I am back to amazon.”

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Posted 2 years ago

“DO NOT BUY FROM A WALMART 3RD PARTY. I JUST GOT SCAMMED AND WALMART IS NOT BACKING ME UP.”

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Posted 2 years ago

“Self checkout. Either I get double charged or accused of stealing. I won’t be shopping here anymore. Wal-Mart has always been my go to whenever I need something, not anymore.”

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Posted 2 years ago

“September 3, 2022 I had two charges from Walmart.com Bentonville AK and you pulled out $324.74 and $324.64. Somehow this is tied to my phone number. I called Walmart, a couple days after I discovered this. They said to call my bank. I call my bank. My bank says to call Walmart and I want some answers on why you are not allowing me information on where the item was shipped and will not provide me information on people using my credit card. Surprised you want my email to make sure i'm genuine. You didn't request a genuine email when someone charged my credit card.”

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Posted 2 years ago

“ZERO STARS! NEVER ORDER FROM WALMART ONLINE! I ordered a 65" Sony OLED TV on Cyber Monday that was on sale for $1,000 off (clearance) and they shipped me a RCA 57" HD TV! I tried resolving this issue over the phone for 3 hours, talked to 9 people, including a supervisor, and the most they could offer me was a refund. Mind you, the TV is no longer in stock at Walmart, Best Buy, and the various other retailers I should have chosen over WALTRASH! Its almost like they intentionally sent me the wrong item because they didn't have it in stock. I have a hard time believing when you are fulfilling an order for a SONY OLED TV you mistakenly ship a RCA POS TV that has RCA written all over the box. I will never shop at Walmart again, they lack accountability, morals, or any sense of righting their wrong. BEWARE.”

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Posted 2 years ago

“Been using Walmart Plus and Delivery since last year and it just keeps getting worse. Something always missing from my order. Lately orders delayed, and then just cancelled. Customer service wants to offer a $10 promo code. Money takes forever to get put back onto card. Dave yourself the headache and use Amazon Prime and a different grocery store.”

Walmart 1 star review on 30th November 2022

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Posted 2 years ago

“Don't do Walmart Plus. They simply don't care. I tried to get 3 orders delivered. They are always 4 or 5 hours late or just tell you to cancel and reorder. Absolutely useless. I'm giving my money to a store/company that cares.”

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Posted 2 years ago

“roach's in Walmart marketplace, emailed issues they don't care shop other. will cost u big $ to get rid of”

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Posted 2 years ago

“Online curbside order pick up between 3:00 and 4:00. Here it is 5:07 pm and still waiting”

Walmart 1 star review on 23rd November 2022

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Posted 2 years ago

“THIEVES. CLOSE SAUKVILLE, WI Every transaction has discrepencies. Even if only cents times how many times each transaction is performed. I constantly find price differences between posted and final ring price!!! Bought an $18 dollar item. Didnt have receipt at time of return n they said it was for $10. I live 30+ miles from this location. I indicated i had receipts at home and needed to confirm against original receipt. Asked them to hold item until i called bac. I drove home immediately found item on CASH receipt. They put item back on floor and is already gone. So the dumb ignorant jerks wont honor the $8 difference. So walmart got $8 free, im frustrated and shaking mad again and i cant afford my turkey for thanksgiving now.. Damn loosers”

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Posted 2 years ago

“On 18 November 22 I placed an order with Walmart on line. A short time later they indicated that my order was cancelled stating “Your order was canceled due to unusual activity”. A call to my credit card company USAA showed no such thing. I was nowhere near my credit limit and there was no unusual activity. They had approved the transaction. Walmart Customer Services was contacted and I was assured that if I resubmitted the problem would not happen again. I reordered and it was once again cancelled. Walmart was again contacted. They hung up on me. I called back for the 3rd time and they looked into the problem and indicated that a reset of my account would solve the problem. I was told that they had spoken to the Credit and Fraud team and there was no problem with my credit card. I was told to wait 30 minutes for the reset to take effect. The supervisor on duty assured me that their problem was fixed and the third attempt to purchase Christmas presents for my granddaughter and great grandkids would not have a problem. I waited over an hour and tried again. They cancelled it again (3rd time) over 4 hours later. I contacted them again and got nowhere. I contacted USAA and once again everything was in order. Walmart is damaging my good name and credit.”

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Posted 2 years ago

“There is fraud charges on my credit card account dating back to 2019 from Walmart.com and samsclub.com. I called Walmart and they informed me that my bank need to call them concerning the fraud charges. My bank will only investigate 60 days and Walmart will not discuss it further with me. The only other choice I have is to get a lawyer. My research show other people is having the same problem.”

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Posted 2 years ago

“NEVER will I do business with Wal-Mart EVER again. We placed our order on Monday and paid extra to have it shipped in 3 days. Yup, it's delayed. It might get here tomorrow (day #4) by 7 p.m. but they don't know that for sure. I can cancel my order tomorrow if it doesn't arrive. Excuse me? Unlike Wal-marts serious lack of customer service my bank will have no problem cancelling this order because they believe in customer satisfaction. My calling the 800 Who Cares phone # was a waste of time. Did I get a credit for my extra 3 day shipping charge, the inconvenience or any satisfaction at all? Nope! The only reason I didn't shop at my favorite online place (and we all know who they are) was because supposedly Wal-Mart could get it to me faster. This is an extremely crooked business practice. A good business would have credited the shipping charge. Guess they could have really made things worse and blamed it on Covid.”

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Posted 2 years ago

“They scam their customers. They sell a brand of air mattress (bestway) that has false advertising on their packages. They say on the box that their mattresses are a certain height. but don't even come close and they are extremely uncomfortable. The only way to know that is to open the package, when you see that it is not what they claim, and not worth the price you try to return it. But Walmart will not take it back if it is opened. So how you suppose to know if you don't open it. They say you can exchange it for another one the same price or more. But you don't want the same name brand, so you look at others. All the other name brands are 3 to 4 times higher in price. So you are stuck with a lousy air mattress no one will sleep on, or you can buy one 3 to 4 times more expensive. They won't even give you store credit, when you can prove you just bought it a few weeks ago. So that is how they get people to buy their expensive air mattress. What if you don't like them either, you get stuck again at a high price this time. It a scam. I choose to take the loss.”

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Posted 2 years ago

Walmart is rated 1.9 based on 1,119 reviews