Walmart Reviews

Name: Walmart
Rating: 1.94

1.9 Rating 1,102 Reviews

22 %

of reviewers recommend Walmart

Company Reviews

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Metrics

1.9

Based on 1,102 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 28%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Walmart 1 star review on 10th March 2025

114

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered 6 items to be shipped to me. Each time I order, an uber driver brings one little item each day. Why not just ship my entire order to me at once. Having an uber driver bring one little item each day has got to be expensive let alone annoying to me!!!!!!”

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Posted 3 years ago

“I have visited 3 Walmart near my home and they have a serious problem. The closet to home is the worst. Why do they have 30+ handicap parking spots and "4" motorized carts for the disabled? Surely, they can purchase more...I have gone in numerous times and no carts so I have to turn around and go to another store..I know I'm not the only one..”

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Posted 3 years ago

“Customer service is horrible. From the bad attitude cashiers to the workers at pickup. Walmart as a whole has fallen through the cracks. I cringe at the thought of going there.”

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Posted 3 years ago

“the place was awesome with all of the old men willing to get on there knees and help me with everything i need. ;)”

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Posted 3 years ago

“Grocery order never got picked, hours later had to cancel. Not the first time order has been late. Thankfully HyVee grocery delivers. Plus if they don't have something, they text you to let you choose something else, and give you the lower price. When I talked to walmart employee, he couldn't tell me anything but driver has not come to shop order yet.”

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Posted 3 years ago

“The employees would not help me find a couple of items. They barely stopped their conversation to even look at me. The online order pick up process meant that there is an unmarked secret area to go to to call a number to pick the item up. No one answered the phone (It was 2:00 in the afternoon on a Wed) and it went to voicemail which was full. I tried to go in to the door and an employee yelled at me. IT was insane”

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Posted 3 years ago

“The Everything Store that represents Wal-Mart refuses to give me a refund on a online purchase. I'm tired of getting ripped off by Wal-Mart. Selling Dollar Tree products for prime moneys. In quitting Wal-Mart for good. Anyone seen me in there your welcome to kick my a__. Thanks for listening.”

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Posted 3 years ago

“The website is terrible. The right side of the page jumps around continuously. Search for one thing and 200 other results appear. This is ridiculous for a company of this size and history.”

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Posted 3 years ago

“They are canceling my repeat orders which have been placed on my card! They call me 5 times to tell me the same thing! No communication between them internally! and i still don't have my tv. Since November 27, I made the first transaction to buy this tv. Walmart's customer service is in no way cooperative and understanding, they don't give a damn about us! I never want to buy on the site again, I'm living a business at the moment and I still haven't had my tv which was promised to me for January 28th! Ah and since I had seen the cheaper price too. I was promised a price adjustment and even though I have the reference number and a screenshot, THE AGENT I TALKED TO DOESN'T EVEN WANT TO HONOR WHAT ANOTHER AGENT PROMISED TO ME EVEN IF I HAVE ALL THE EVIDENCE AND THE AGENT TREATS ME LIKE A LIAR! I have never seen such bad customer service!”

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Posted 3 years ago

“ordered three items, total qualified for free shipping, upon completeing checkout I was notified one item was ready for pickup, contacted customer service to remedy this issue and they were unable to help. Ended up cancelling order now I am awaiting refunds from three sellers. This is a nightmare, will not use walmarts site again as this is the second time I have encountered problems when ordering with walmart.”

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Posted 3 years ago

“Although I'm an avid fan of shopping at Walmart- my son has been trying to get his W-2 for an entire month because he moved and all he and I both get are excuses- so I'm not real happy with that. Half of my family has either worked for Walmart or retired from Walmart.”

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Posted 3 years ago

“I just have to say y'all need to de-ice your parking lot I slipped and fell and broke my arm in the parking lot. I stood up after it happened and went inside and told the manager who could care less. Even though I was in a lot of pain I needed to get a few things I asked a few people for help employees mind you and no one would help me. I will never shop at corporate America again. I will tell everyone I know to stay away from Walmart because of what happened and all their horrible employees that work there it's like the troop of Biden.”

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Posted 3 years ago

“I ordered from Walmart.com the seller is exhome i bought snowshoes proof is included I was told on February 1st I would 100% forsure get them February 6th proof is posted, i try to contact Walmart and get told I am a liar and he will make sure I never get my property I paid for, or my money back even with all of the proof. I was forced to file criminal charges state and federal for theft by deception as well as wire fraud, make a report with the BBB,FTC,FCC, FEDEX, and Concemer Protection because of the very clear violation of the consumer protection act. I am also forced to write reviews every where I can in hopes Walmart will not do this to others. " ALSO NO I NEVER GOT MY MONEY BACK FROM WALMART OR THE SELLER .”

Walmart 1 star review on 8th February 2022

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Posted 3 years ago

“Absolutely disgusting, your money order machine is broke and not one person will actually help me get my $645 back. THIEVES!”

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Posted 3 years ago

“Absolutely disgusting, your money order machine is broke and not one person will actually help me get my $645 back. THIEVES!”

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Posted 3 years ago

“i bought an acer chrome book today and i just love it , its light weight and works great”

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Posted 3 years ago

“I have a tent that I called about the stitching came apart at the top and the tent collapsed on me. They told me the poles have a warranty but not the fabric. Below is the photos of the conversation. What a joke walmart you guys are horrible. Don't but from them period.”

Walmart 1 star review on 31st January 2022

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Posted 3 years ago

“They know they're experiencing problems with their chosen delivery service, DoorDash, yet continue to use them. My grocery delivery for today was STOLEN by one of their drivers--a Ronald--who actually took a picture of the inside of his car to show where he delivered my groceries. AND customer care said they cannot guarantee it will not happen again. With a serious reduction in availability, Walmart needs to do better!”

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Posted 3 years ago

“worst customer service and worst online service in the whole world. On multiple occasions I have ordered from Walmart online and I have never received the item and I had to follow up multiple times for a refund and there are times I did not get the refund or the product. Never in my life will I dare to use Walmart online services”

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Posted 3 years ago

“Checked out today at Utica NY WALMART. Seen that overcharged me from what sign posted on a 30 pack of beer. Was charged $1.70 more than display posted. Went right to customer service and was told wasn’t their problem, it’s a vendor problem. Had to fight and argue to get a refund. Got purchase price plus tax, but not the $1.50 can deposit back. They told me that it’s a problem that happens a lot. Get new vendors or fix the problem. This is B.S.”

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Posted 3 years ago

Walmart is rated 1.9 based on 1,102 reviews