Walmart Reviews

1.9 Rating 1,104 Reviews

22 %

of reviewers recommend Walmart

Company Reviews

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Metrics

1.9

Based on 1,104 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 28%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Walmart 1 star review on 10th March 2025

115

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Please be very careful when you purchase gift cards. The cards I just bought were taxed. I returned them and was told that some of them are taxable. Well I went elsewhere and purchased the same gift cards TAX FREE.”

Helpful Report

Posted 4 years ago

“Due to the Negligence of your CSR for Money Gram I'm a Scam? Your Store has had a Fortitude of Complaints to HQ! The CSR, on the phone was Ignorant/Unprofessional! Now my Lawyer is looking into this matter! Your Store will be Shut Down for not Correcting their Mistake! Yes my name is what my friend gave your CSR and No it was on your End! Not Money Gram! The Manager on 10\30/20 Stated," Could not Rectify the Problem & was not impressed Wal-Mart HQ sent him an email; regarding the above!!”

Helpful Report

Posted 4 years ago

“WARNING!!! Walmarts Third Party Vendor return policy is the most bogus business practice. We purchased a $329.00 adult tricycle through WalMart online and it ended up being a Third Party Vendor sale (not posted with the tricycle at the time of purchase). The tricycle had a few scratches, which we were okay with. After assemblying the frame, we found the pre-assembled gear was not working properly (note: this component came pre-assembled and fixed on the frame). We called a local WalMart to ask about returning the item and they asked us to bring it in. After we brought it to Customer Service they told us they could not accept it until it was disassembled and placed in a box with a return label. Personally, it sounds like poor customer service, but this is not the big issue. The big issue is vendor will not refund until the item is received and still has the option to not refund. This is the big issue. Imagine being out $329.00 with nothing to show for it. SMDH”

Helpful Report

Posted 4 years ago

“Brought a car battery from Walmart 5 days later it was rolled back 11 dollars. Went to get my discount and was told I need to bring the battery in the store. Explained to the manager that the battery was in the car that I drove to the store. Was told I needed to take it out and bring it in the store. Called cooperate and was told the same thing. This is what l call false advertising. Other stores when n item goes on sale you only have to Bring in your receipt, which i had .asked what if it were a 55" T.V. that was mounted on the wall. And was told the same would apply. They don't consider this false advertising,what you think 🤔 will be bringing my money somewhere else. SHAME ON YOU WALMART.”

Helpful Report

Posted 4 years ago

“Absolutely terrible!! I ordered a package for $300.00 after Walmart takes my money I get a text 2 days I need to be home for signature. So I go home and nothing shows up. I stay home the next day nothing. I call corporate and they offer me a whopping 5% for the 2 days of inconvenience of staying home. I said if the Waltons are that broke tell them to keep it. I don't want to take food off their table. So the girl says ill give you 30%. A few hours later I get a email with a 20% discount. I call the next day cause I have yet to get the package. I explain i want to talk to a manager. She tells me no Manger is around at the corporate office? I said well ill leave a review stating that..then she said...well there is one here just not beside me...I get put on hold 15 mins. I hang up and call again. I am told by the employee the manger does not want to talk to me. So i call again. Denied again to speak to the manager. Tomorrow I am going to the managers house in Bentonville and will relay the incident as it happened. Ill never order from Walmart again. Terrible customer service! Go Amazon”

Helpful Report

Posted 4 years ago

“Careful when you go to your local Wal Mart, they have decided to price gouge at some stores in Nebraska. They’re selling milk at one store, for $1.42....go to a different one and its $3.75. Its the same with a lot of there food items. Taking advantage of a pandemic is just pathetic, when all Americans are hurting right now!!!”

Helpful Report

Posted 4 years ago

“Walmart what happened? You promised 2 day shipping and not once did i receive my item, if at all, within that time frame due to your chosen shipping provider. Why do you continue to use the horrible shipping carrier lasership? Look up all the complaints about your chosen shipping carrier, they are horrible! Theft, shipping delays, no delivery, wrong address deliveries, i understand things happen from time to time but this has become the norm when shopping with you online and is very unacceptable. I will not be doing anymore online shopping with you until you offer better shipping options! You should really listen to your customers!”

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Posted 4 years ago

“40 % of reviewers recommend Walmart ? REALLY ? Impossible. I hope AMAZON, EBAY AND OTHERS destroy walmart for lying to the public. ---- Walmart.com is a mess. I bough three times and the last one was Tires . Their warranty is a BIG LIE . The costumer services is a joke, if you loose the call or they hung up on you forget about catch the same person. --- I call them to cancel my two e-mail they had from me cause I will never buy there again.”

Helpful Report

Posted 4 years ago

“Excellent and Professional Kind and Courteous Customer Service/Care.. Always 100%”

Helpful Report

Posted 4 years ago

“They have lean cusine and walmart brands that promote more healthy food items, it does not only to the current trend of health and fitness but also in line with the passing of the healthreform bill in customers who are frequent to Walmart needing a constant supply will always have newer needs,they often wish that new product or services could be more quantities has today. Therefore, the introduction of the new product developmentthat focuses on the need of the customers and change in the companys delivery image and services could establish the company as industry leader. The company could rely on the esisting customers to provide input to determine the effective way to enhance loyalty and to attract newcustomers and ultimately offer quick turnaround of product delivery without lengthly wait times. Fortunately the stock has been found, I have to look around for where the stock has been placed. It is there so far.”

Walmart 5 star review on 7th October 2020

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Posted 4 years ago

“After seeing all the commercials about the fabulous meat/steaks,..... Just spit out my last attempt to chew a $20 ribeye steak. Oh my!!! Terrible!! If this is what we get, Please put the "slow cooker" sticker on it!!!!!”

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Posted 4 years ago

“I went into the Wal-Mart on Pinewood Rd in Sumter S.C, my cash got stuck in the machine in the self check out, Louise came over and addresses me ( Are you an Idiot, did you Not see the sign) and I looked at her and say (Old lady I respect old people but you're not gonna talk to me like this) another worker walked and a customer looked on as Louise walked to the side cursing ( SOB). The customer comes up to me and says that was rude she actually called you a SOB. I was very Furious and got my money and left. This situation could've gone very wrong/worse. Louise did not consider the fact that maybe I couldn't read, (and yes very well), she was heartless with no compassion for me as a customer and she definitely does not Value what Walmart's Missions or Goals are. I do Not want Louise to do this to Anyone, and this very complaint may make her actually want to re-evaluate herself, because she may do this to a violent person with nothing to loose and she could get hurt because We never realize what type of day people are having. Please do Not 1 Bad apple to Tarnish the company's name.”

Helpful Report

Posted 4 years ago

“I ordered an item from Walmart.com in May, it supposed to be delivered in two weeks but it ended at the end of July. I had bought another one from Amazon and wanted to return the item to Walmart. Because the returning window already closed before the item being delivered, Walmart wouldn't allow me to return. Called Walmart but phone line get disconnected for no reason. Customer service are useless. I put a review on the item, guess what the review doesn't get published! I will never order anything frim Walmart.com!”

Helpful Report

Posted 4 years ago

“9/20 No employee in jewelry. I was told go to cust serv. I waited in line there, then went back to jewelry and continued to wait to no avail. Returned 9/22 for the exact same experience. I was told some employees hold down multiple locations. Walmart CONTINUES to disappoint. This was at Lake Wales, FL.”

Helpful Report

Posted 4 years ago

“Terrible everything. I ordered weights, they kept me waiting almost 2 months and they never arrived. The tracking email just looped me back to their home page. Fed ex says they were never shipped, Walmart claims they were lost in shipping. All hassle, use a better company.”

Helpful Report

Posted 4 years ago

“Walmart has caused me numerous ongoing problems when trying to use the Walmart card and trying to purchase from walmart.com although customer service sounds very pleasant they do not do what they say and caused a lot of problems save yourself the problems ,shop somewhere else.”

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Posted 4 years ago

“I have in the past loved shopping at the neighborhood market Walmart in Gastonia NC. Some of the stocker were nice and helpful. Plus it is easier and quicker to get in and out of. However recently I went to the deli there to get some sliced turkey and I stood there for a while but the lady working there never acknowledged me. I wasn’t sure if this was because I’m white or what??? If people can’t be nice and courtesy (just like with any job), then I may need to do my grocery shopping at another store that is not a Walmart.”

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Posted 4 years ago

“It's very frustrating when this walmart will charged me of too much than the total amount I purchased. From $52.72 (everything was included tax, delivery charges) and when I checked my card they charged me of $75.74. Wow!!!!!they never waited for me to give tip. They were the one who do it!! How disrespect people are nowadays!!!!”

Helpful Report

Posted 4 years ago

“I am no longer spending my money at walmart, because company policy states that you support a terror organization and not only support but charge every customer a BLM tax. This will be the demise of Walmart and Sam Walton is turning over in his grave.. SHAME on YOU!!!”

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Posted 4 years ago

“I will not shop at your store until you open both doors. I am elderly, have bad hips and legs. Now if I want advil, i have to walk clear across the store to get it! Then back and out to the parking lot. Pay your people for God's sake to open both doors. I think you can afford it!”

Helpful Report

Posted 4 years ago

Walmart is rated 1.9 based on 1,104 reviews