Walmart Reviews

Name: Walmart
Rating: 1.94

1.9 Rating 1,104 Reviews

22 %

of reviewers recommend Walmart

Company Reviews

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Metrics

1.9

Based on 1,104 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 28%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Walmart 1 star review on 10th March 2025

115

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was in the self check out on Sept 8 I was in the self check out on Sept 8, 2020 and I asked the assistant why they are no longer sanitizing the till screens and surrounding area and she said it is done every 30 minutes because the harsh chemicals will ruin the equipment. This does nothing for me if the guy before me had Covid. What a joke! Thanks for not doing your part to spread Covid.”

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Posted 4 years ago

“Store 5742 The cashier spent more than 15 minutes to verify a lady's discount coupon while completely ignore me and others customers waiting on line. It is ok to help verifying coupon but if it took that long, should have better way . When i talked to the cashers he should let us know will take a while. He said back me: I do not know it takes long. No any nice words, just made me feel awful! The store should manager better to handle this kind of situation! Employees in Canada tires are much warmer than Walmart! Will avoid this store.”

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Posted 4 years ago

“I called the first store of the 3 in the Columbia sc area & they closed @ 8:30 and was told most did so check the site and did, the others are open until 10 I drove to both and they were to lazy or just don't give a damn about customer service.I felt it was the latter! If something as simple & left to management wasn't done speaks loudly about "the concern for those stores making money. I don't shop there very often anyway because of there forcing customers to come in contact with as many as possible by shutting all but 2 doors. Its a pick-nic hike from parking!!! That's just to get up to the cattle drive through the doors! Whose stupid idea was that? WE YOUR CUSTOMERS KNOW ITS MORE DANGEROUS FOR US BUT REDUCES THE THEFT! One old considerate dude was able to do more than his whole family. Suggestion, go ask about customer and employee retention! Happy employees won't let people steel from you if there's a mutual caring THATS A TWO WAY SYREET! BUNCH OF SPOILED BRATS. You could sale twice as much if you would invest 15% more into your staff. Basic! Get a min.wage job & learn business. Oh i wasn't aware of just how discontent I was.”

Helpful Report

Posted 4 years ago

“I ordered four items at the same time. When the order was delivered, three items were missing. According to the shipping information, all the items were to be in one box. I contacted Walmart customer service and was told twice the the 3 items would be shipped again and I would receive an email. After not receiving an email, I contacted them again. This time I was told I would receive a refund. I have waited 7 days and no refund or email received. I have contacted them again and been promised a refund. I will wait and see. I will not order again from Walmart.”

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Posted 4 years ago

“I hate that Amazon dominates everyone so I try using Walmart but they really are bad. Stuff doesn't show up when its supposed to and no explanation, you can't call because no one answers. If you go in in person you find out that they can't tell you were your stuff is, its just in transit somewhere. I ordered an add on for assembly but have to keep rescheduling it for a couple of days out, not knowing if or when my stuff will arrive. Amazon is way better, Walmart should spend a little money to figure out how they do things.”

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Posted 4 years ago

“My shipping box was terrible packe, and glass od marmelada broken and mess all my item, they dont pack well, they dont have any protocol to ship the merchandaise!! what a shame”

Walmart 1 star review on 25th August 2020

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Posted 4 years ago

“Selling 35 lbs dumbbells for 174 dollars online your criminal.”

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Posted 4 years ago

“We where looking for an antenna & we found a ONN OD Antenna with a motor control for better reception. It is wonderful we love the little remote so We can move the antenna . It is very simple to install and we love it.”

Walmart 5 star review on 20th August 2020

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Posted 4 years ago

“I had heard produce was improved at Walmart, so I purchased 2 lb container of strawberries 2 days ago, washed them today (stored in refrigerator) and about 1/3 were moldy or too soft, squishy. So disappointing.”

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Posted 4 years ago

“I did a survey but if the reviews not what Walmart won't to hear against there employee that can effect someone health when its dealing with someone medicine that should be posted.”

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Posted 4 years ago

“This is the second time I receive an order with leaking or broken stuff from Walmart. The oxi clean lid was broken and made a mess in front of my door and half of it’s gone. I calmed customer service and the connection was very bad, so I gave them my a land phone number and the connection was still bad. I tried chat and they couldn’t read my msgs. The worst part of it was the clean up, this is the worst shopping experience I’ve ever had”

Walmart 1 star review on 13th August 2020

Helpful Report

Posted 4 years ago

“I had grocery pick up and waited 2 hours without ever receiving groceries. I checked in on line. There were 2 associates who checked with me after I arrived and I called customer service for pick up who said they would check on order. 1 hour of waiting was for storm and I can understand that but customers who arrived after me were receiving orders. I left without my order. It made a very long day- I worked 9-5 and went straight to Walmart for my groceries and got home at 7:30 pm with no groceries and no dinner.”

Helpful Report

Posted 4 years ago

“I am somewhat disappointed as a Walmart grocery shopper for a little over 1 year now. I initially began with the Pickup service. It was great not having to juggle with my 2 young children while shopping. It seemed to be going well for a while until my orders were constantly coming up incomplete at pickup, so I decided to just shop inside the store. That was working out fine until over the last few months. I would normally use the self service lanes for my checkouts as it was easier for me to monitor the prices being rung up. As a regular, I encountered the same staff who were familiar with me and treated me as equal. Now my last few shopping experiences left me feeling as though I was being singled out. At one point I needed to split my cartload between 2 different payment methods. The worker walked up to me to ask for my 1st receipt while I was ringing up the items in my 2nd order. I felt offended as she specifically needed to see the amount of that order. Another time, I had a worker trying to tell me how to use the checkout lane. I wouldn’t use it if I wasn’t comfortable with it and didn’t know how to use it! She came back numerous times to watch me ringing up my items and not watching everyone else as a whole like she should’ve been. I don’t need to be told to put my items in my cart and not keep them in the bagging area, and I don’t need to be told that the bagging area is not a scale! Who doesn’t know that! I WANT TO SHOP IN PEACE! That is my time to be alone and that has become therapeutic for me. STOP PROFILING AND DO NOT JUDGE PEOPLE BY THE COLOR OF THEIR SKIN! STOP TREATING US DIFFERENTLY! I DON’T STEAL AND I WOULD LET YOU KNOW IF YOU OVERPAID ME. Train your staff to treat ALL customers fairly and clear their head of misconceptions. I like Walmart because they sell items my children like and it’s easy to just go to one store and shop. I don’t wish to stop shopping there, I just want to be treated like anyone else would......with fairness! GET IT TOGETHER!”

Helpful Report

Posted 4 years ago

“CUSTOMER SERVICE: I was disappointed to see groups of 2 workers just hanging out visiting together, no recognition of the customers around. Maybe on their break, but if so why would there be 6 people just standing in the isles, not in break room? I eventually found someone who looked like she could be bothered for my question. CUSTOMER SAFETY: *Entry - For the third straight time there was no cleaner for the carts or hands. *Exit - The self-service line was wayyyy down the aisle (at least 10 - 12 people deep). It appeared that a fight was ensuing, so I went to the opposite end and prayed for calm. As it seemed to escalate I began to look for a way out; there was no way out except through. I asked the counter associate what other exits were available and he quickly and curtly stated, "nope, there is only one exit. That's the Walmart way." I have never felt this unsafe in any store in my life. While other stores are wiping down the belts after every shopper this store has things dirty, disorganized and generally unsafe. I'm choosing to shop elsewhere for everything, even if I have to wait for amazon delivery of some items.”

Helpful Report

Posted 4 years ago

““Hell hath no fury like a woman wronged by "Walmart" Elderly 94yrs old woman who ordered from Walmart never got what she asked for S 4-6 all cotton leggings! They arrogant younger manager would not hold it in store until she could get her SSI check cashed to pay for the items 12 pairs that she ordered...so they gave her away for half price very angry at Walmart manager Linda in Erika of Conroe Texas store women’s... Disrespectful and rude these young women were to someone so frail and weak and a need for these leggings to keep her warm even in the midst of the summer no heart and no soul for the Aged 94 Yrs ageism, discrimination saying she told old for such things!”

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Posted 4 years ago

“The employees make this store un-shoppable. I cannot say this about to many businesses, however, by personal choice I will not return to this store for safety reasons. 53405 superstore”

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Posted 4 years ago

“Walmart website promised when you refer a friend for online order, they will give you $10 discount on your order and $10 discount for your friend too. My friends got the discount code and were able to get discount on their orders, but disocunt codes they sent to me dont work! It says not a valid code. So I called customer service expecting they would help me with no problem... amazingly they dont... either they said it had been happening like that about a month ago and they dont know when it will start working again or their system is down which is not true since new customers’s discount codes went through fine. Writing to customer service.... no reply back..... Make sure their promise is valid before working for them. I can’t believe a big company like this handle issue like this...especially something they promised in their websites. I hope management is aware of this problem asap and solve the issue either putting down the referral ads temporarily until it is fixed or provide what they promised through different channel until it is fixed.”

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Posted 4 years ago

“I will never buy makeup in Walmart… I will never buy makeup in Walmart again. I can not sit there and wait for someone to open the locked cabinets every time I want something, it is more than extremely inconvenient and frustrating!!!”

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Posted 4 years ago

“Just wanted to give a big shout out to James & David @ Eatonton Walmart store # 5482. During all the uncertain times we are facing they have gone out of their way to help our community with essentials.”

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Posted 4 years ago

“I was just turned away because due to medical reasons I do not where masks. It is anti American, anti Liberty, and anti scientific! I will stop where Liberty is respected!”

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Posted 4 years ago

Walmart is rated 1.9 based on 1,104 reviews